--- title: Zoho Desk Reviews meta\_title: 'Zoho Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 7834 reviews by the users' company size, role or industry to find out how Zoho Desk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 7834 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho Desk Reviews & Product Details Visit Website Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. * * * Product Website Zoho Desk Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho Desk Community](https://www.g2.com/products/zoho-desk/discuss) Languages Supported Arabic, Danish, German, English, French, Hebrew, Hindi, Indonesian, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Telugu, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Kavirajan Joseph Show More ## Pricing Pricing provided by Zoho Desk. ### FREE $0.00 [ View More Pricing Information ](https://www.g2.com/products/zoho-desk/pricing) ## Zoho Desk Integrations (105) What do users say about integrations? 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"Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ## Zoho Desk AI Agent Performance Explore real-world performance insights that show how Zoho Desk's agentic features compare to AI agents with similar capabilities. 35 Overall -31 below category avg Pros Cons 44%Response Accuracy 68Safety Score [ View AI Agent Performance Report ](/products/zoho-desk/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Alberto P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alberto P.") AP Alberto P. Software Engineer Small-Business (50 or fewer emp.) 7/7/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Zoho Desk: Quick, Easy Setup That Gets You Working FQuick to Set Up, Instantly Productiveast" 5/5 What do you like best about Zoho Desk? What I find most useful about Zoho Desk is how easy it is to set up. I was able to get everything ready to use and start working with it in a short amount of time. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? Mobile App Limitations: Some users feel the mobile app isn’t as robust as the desktop version. They report occasional sync issues and note that certain features or functions can be limited, which may make it harder for support agents who need reliable on-the-go access. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? We used to struggle with emails getting buried in personal inboxes, which led to missed customer questions and slower response times. After implementing Zoho Desk, we centralized all customer communications into a single ticketing system. As a result, our average response time dropped by 40%, and since migrating we haven’t missed a single ticket. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-13076078/official_response/edit) Hello Alberto, Thank you for sharing this feedback. We understand that the mobile app didn't feel as robust as the desktop version. To validate this further, could you please share the specific mobile app limitations you noticed, such as the features unavailable on mobile, the actions that are difficult to perform, or the scenarios where sync issues occurred? It would also help if you could share the device model, OS version, app version, approximate time of the issue, and whether the sync delay happens consistently or only for specific tickets/actions. Once we receive these details, we’ll review the behavior and check whether it is an expected mobile limitation, a configuration issue, or something that needs further investigation. You can drop an email to support@zohodesk.com. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: Organic ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Director of IT Mid-Market (51-1000 emp.) 6/18/2026 "Clean upgrade from a shared Outlook inbox" 5/5 What do you like best about Zoho Desk? We're a mid-size manufacturer with a small IT team that was running all customer service out of a shared Outlook mailbox. No ticket tracking, no SLAs, no reporting — just email chaos. We stood up Zoho Desk in under a day and immediately had structured ticketing, auto-assignment, and a real queue. Setup was straightforward enough that we didn't need a consultant. The multi-department capability on the Professional tier is exactly what we needed to separate Customer Service, IT Support, and SAP application support under one platform without buying three tools. Reporting alone has already surfaced patterns we couldn't see before. For the price point, it's hard to beat. Still evaluating phone integration with our Zultys system via Flex Plus — early signs are positive. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? Nothing. This has been a very tight and straight forward process Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Office Shared Mailboxes are not working for us Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-12977815/official_response/edit) Hello John, Thanks for sharing your feedback. Keep exploring your features and suggestions coming. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: Organic ![Bruno N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno N.") BN Bruno N. Administrador Small-Business (50 or fewer emp.) 6/1/2026 "Zoho Desk’s Clean, Intuitive Interface Makes Ticket Management Easy" 4.5/5 What do you like best about Zoho Desk? What I like best about Zoho Desk is how easy it is to use. The interface is clean and intuitive, which makes it simple to manage support tickets, track customer conversations, and keep the team organized. The browsing experience is smooth, and the platform helps improve the support workflow without making the process complicated. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? One thing that could be improved in Zoho Desk is the initial setup and configuration process. Some options can feel a bit overwhelming at first, especially for new users who are still learning how to organize departments, workflows, and automations. However, after the setup is done, the platform becomes much easier to use. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Zoho Desk helps us centralize customer support requests in one place, instead of managing conversations across different channels without a clear structure. It makes it easier to track tickets, assign responsibilities, follow the status of each case, and avoid losing important customer information. This benefits us by improving organization, response time, and visibility over the support process. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-12899361/official_response/edit) Hello Bruno, We understand that the initial setup and configuration can feel overwhelming, especially for new users who are still getting familiar with departments, workflows, and automations. It’s good to know that the platform becomes easier to use once the setup is completed. Our product team is planning to include an inbuilt setup wizard to guide the users with the initial setup and provide assistance for better navigation. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: Organic DN Dalmir N. IT Small-Business (50 or fewer emp.) 5/29/2026 "Powerful Automation and Deep Customization at an Accessible Price" 4/5 What do you like best about Zoho Desk? What I like most about Zoho Desk is its exceptional balance of \*\*powerful automation and deep customization\*\* at a very accessible price point. The ability to create sophisticated workflow rules, SLA policies, and round-robin ticket assignments allows teams to automate repetitive tasks and route tickets intelligently without constant manual intervention. Combined with the Zia AI assistant—which can suggest knowledge base articles, auto-tag incoming requests, and even predict ticket sentiment—it transforms a simple help desk into a proactive support engine. For businesses already using other Zoho apps, the seamless native integration with Zoho CRM and Projects is a standout advantage, eliminating the need for clunky third-party connectors. This level of control and efficiency, especially for the cost, is rarely found in competing platforms at the same tier. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? What I dislike most about Zoho Desk is its \*\*overly complex and sometimes cluttered interface\*\*, which can make navigation and administration unnecessarily difficult. Despite its powerful feature set, finding specific settings or configuring advanced automations often requires digging through multiple menus, nested options, and inconsistently labeled sections. This steep learning curve frequently forces new administrators to rely heavily on documentation or external tutorials, slowing down initial setup and daily management. Additionally, the reporting module, while functional, feels rigid and less intuitive compared to competitors—customizing reports or building dashboards with specific metrics often requires tedious workarounds. The mobile app also lags behind the desktop experience, missing key features and occasionally suffering from sync delays, which frustrates agents who need to manage tickets on the go. These usability hurdles detract from an otherwise robust platform. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Zoho Desk solves the critical problem of fragmented customer support by unifying email, chat, social media, and phone inquiries into a single, automated ticketing system, while also addressing inefficiencies like manual ticket assignment and repetitive questions. This benefits me by drastically reducing response times through intelligent routing and round-robin assignment, ensuring no ticket is overlooked thanks to built-in SLA and escalation rules. Additionally, the integrated knowledge base and Zia AI lower ticket volume by enabling customer self-service, freeing my team to focus on complex issues. Ultimately, these solutions create a more organized, measurable, and scalable support operation—leading to higher customer satisfaction and lower operational stress. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-12890928/official_response/edit) Hello Dalmir, Thank you for sharing the feedback. We would like to validate these concerns further from our end, especially around the interface navigation, automation setup, reporting customization, and mobile app sync behavior. Could you please drop an email to support@zohodesk.com with a few specific examples, such as the settings or sections that were difficult to locate, the automation use case you were trying to configure, the report/dashboard metrics you wanted to build, and the mobile app scenarios where you noticed missing features or sync delays? Once we receive these details, we’ll analyze them and check whether they are expected behaviors, configuration limitations, or issues that need further review. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: Organic ![Attila Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attila Z.") AZ Attila Z. Consultant Small-Business (50 or fewer emp.) 5/26/2026 "Zoho Desk: Powerful Workflow Automation, Strong Process Control, and Excellent ROI" 5/5 What do you like best about Zoho Desk? What I like best about Zoho Desk is its powerful Blueprint and workflow automation capabilities, which make complex support processes much easier to standardize and manage. The platform has a clean, user-friendly interface, allowing teams to onboard quickly and work efficiently from day one. Compared to many competitors, the pricing delivers excellent ROI, especially considering the amount of customization, automation, and process control available in the Professional plan. I also appreciate the available APIs and integration possibilities, particularly the Schema API support, which makes external integrations and custom development much more flexible. Performance is generally stable even with larger ticket volumes, although the AI features and some integration capabilities still have room for improvement compared to more modern AI-first platforms. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? Zoho One’s licensing model is based on employees rather than actual users. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Zoho Desk helps us centralize customer communication, ticket handling, and internal workflows into a single platform, replacing fragmented email-based processes. Blueprint and workflow automation significantly reduce manual administration and help standardize how different types of customer requests are handled across teams. The system also improves transparency, because waiting reasons, ticket ownership, and process status are always clearly visible for the entire support team. Integration possibilities and API access allow us to connect Zoho Desk with external ERP, CRM, and BI systems, reducing duplicate work and improving operational efficiency. Overall, this results in faster response times, better internal collaboration, and a more scalable customer support operation. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-12870784/official_response/edit) Hello Attila, Thanks for sharing your feedback. Keep exploring the features and suggestions coming. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: Organic ![Darren W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren W.") DW Darren W. Director of Patient Services Mid-Market (51-1000 emp.) 8/4/2026 "Zoho’s Real-Time Reporting and Automation Transformed Our Service Operations" 4.5/5 What do you like best about Zoho Desk? We’ve expanded our use of Zoho to better manage open tickets, and its reporting capabilities have truly been a game changer. The real-time dashboards and customizable reports give us clear visibility into ticket volume, ticket aging, response times, and overall team performance, which makes it much easier to spot trends and prioritize work. The automation features have also reduced manual follow-up and improved consistency across our processes. One unexpected benefit is how easily leadership can access meaningful data without needing separate reporting tools. Overall, Zoho has helped us improve efficiency, accountability, and decision-making across our service operations. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? While Zoho offers extensive customization and reporting capabilities, some advanced features can have a learning curve and may require additional setup time to fully optimize. Occasionally, navigating between modules can feel less intuitive than expected, especially for new users. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Zoho Desk is helping us solve challenges around ticket visibility, workload management, and reporting. Before expanding our use of the platform, it was more difficult to get a clear picture of open tickets, response times, and overall team performance. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-13211176/official_response/edit) Hello Darren, Thank you for sharing your feedback. We understand that while the customization and reporting options are useful, some advanced features may take additional time to configure and optimize. Could you please share which specific features required more setup time, such as custom reports, dashboards, workflows, automations, layouts, SLAs, or integrations? Also, regarding navigation between modules, please share which module transitions felt less intuitive or difficult to locate. This will help us understand whether the concern is related to menu placement, module grouping, naming, or overall navigation flow. You can drop an email to support@zohodesk.com. Regards - Theo | Zoho Desk Validated ReviewerSource: Organic ![Heber B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heber B.") HB Heber B. Desarrollador e investigador de software Small-Business (50 or fewer emp.) 5/12/2026 "Zoho Desk: Flexible, Cost-Effective Help Desk with Strong Automation and Integrations" 5/5 What do you like best about Zoho Desk? I've been using Zoho Desk as part of our customer support and internal workflow operations, and overall it has been a very solid platform, especially for teams that want a balance between automation, customization, and pricing. One of the strongest aspects of Zoho Desk is the UI/UX. The interface is relatively clean and easy to navigate once the initial setup is completed. Features like ticket prioritization, automation rules, SLAs, and department organization help reduce manual work significantly. The ticket views and filtering system make it easier to manage large support queues efficiently. The integration ecosystem is another major advantage. Zoho Desk integrates well with other Zoho products and external services, which makes it useful for centralized operations. We particularly benefited from integrations related to CRM workflows and embedded support widgets. The API and webhook capabilities also provide flexibility for custom workflows and automation. Performance has been stable overall. Ticket loading, search, and automation execution are generally responsive even under heavier workloads. The platform feels mature and reliable for daily operational use. From a pricing and ROI perspective, Zoho Desk offers a strong value proposition compared to many enterprise support platforms. It provides advanced help desk functionality without the extremely high costs associated with some competitors. For growing companies, this can make a noticeable difference. Support and onboarding were reasonably smooth. Documentation is extensive, and most configuration tasks can be handled without requiring deep technical expertise. There is a learning curve for more advanced automation and customization features, but once configured properly, the system saves a considerable amount of operational time. One unexpected benefit was how much workflow visibility improved after centralizing communications and automations inside the platform. It became easier to track ownership, escalation paths, and response times across teams. The AI and automation features are also promising. Automated routing, suggested responses, and workflow intelligence help reduce repetitive tasks and improve response consistency. While there is still room for improvement in some AI-assisted features, they already provide practical value in day-to-day support operations. Overall, Zoho Desk is a flexible and cost-effective help desk platform that works especially well for companies looking to improve operational efficiency without adopting an overly complex enterprise solution. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? One limitation in my experience was that I didn’t have enough time to fully explore all of Zoho Desk’s advanced capabilities. The platform offers a wide range of features, integrations, and automation options, so there’s a real learning curve before you can evaluate everything in depth. At first, some parts of the interface and the configuration process can feel overwhelming, especially when you start working with more advanced workflows and customization settings. Because of that, teams may need extra time to understand the setup and take full advantage of all the available functionality. That said, the features I did use worked well overall, and the platform showed strong potential for improving support operations and keeping workflows better organized. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Zoho Desk helps centralize customer support operations and organize communication workflows in a more structured way. Instead of handling requests across multiple disconnected channels, the platform makes it easier to manage tickets, track conversations, assign responsibilities, and monitor response times from a single place. One of the biggest benefits has been improved visibility into support activity and task ownership. Features like ticket categorization, automation rules, and SLA management help reduce manual coordination and make day-to-day operations more efficient. The platform also helps streamline workflows by automating repetitive tasks such as ticket assignment, notifications, and status updates. This reduces operational overhead and allows teams to focus more on resolving issues rather than managing processes manually. Another benefit is the integration capability with other tools and services, which improves collaboration between support, operations, and customer management processes. Although I did not have enough time to fully explore every advanced feature, the platform already demonstrated clear value in improving organization, workflow consistency, and overall support management efficiency. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-12800573/official_response/edit) Hello Heber, Thanks for sharing your feedback. Keep exploring the features and suggestions coming. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 7/24/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Seamless API Integration and Email-Driven Support" 4.5/5 What do you like best about Zoho Desk? What stands out most about Zoho Desk is the flexibility and reliability of its REST APIs. At LiV, we operate in a completely headless setup on the customer side: tickets and attachments are created seamlessly through our own platform via API, while customer follow-ups happen naturally over email. The platform handles this background workflow effortlessly without forcing end-users into a separate portal, keeping their experience streamlined within our existing channels. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? Since we integrated Zoho Desk entirely via API to feed tickets from our own platform and handle interactions via email, navigating the default user interface for tasks we don't use can feel a bit cluttered. A cleaner, more modular UI layout or options to completely hide unused portal-facing features would greatly improve the administrative experience. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Before using Zoho Desk, we needed a robust backend support system that wouldn't force our clients into an external help desk portal. By integrating our platform directly with Zoho Desk via API—allowing ticket and attachment creation on our end—we’ve automated our customer support workflow entirely through email. This benefits us by keeping the user experience natively inside our platform while giving our team a centralized, reliable backend to track all customer inquiries. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-13161877/official_response/edit) Hello there, Thank you for sharing your feedback. We understand that when Zoho Desk is primarily used through APIs and your team does not rely much on the default UI, some unused portal-facing features or modules can make the interface feel cluttered. Could you please share which specific UI sections, modules, or portal-facing features you would like to hide or make more modular? This will help us understand whether the requirement is related to layout customization, permission-based visibility, module-level access, or a broader admin UI preference. We’ll review the details and share the feedback with the product team for further evaluation. You can drop an email to support@zohodesk.com. Regards - Theo | Zoho Desk 7/27/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/22/2026 "Zoho Desk: Clear ticket management with powerful automations" 5/5 What do you like best about Zoho Desk? What I particularly like about Zoho Desk is the centralized and clear management of all customer inquiries. Tickets can be clearly assigned, prioritized, and processed in a comprehensible manner. This ensures transparency among multiple employees regarding who is handling which issue and what the current processing status is. Additionally, automations, templates, and evaluations significantly ease the workday. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? From my perspective, there are only a few areas for improvement with Zoho Desk. Some settings could be arranged more clearly, and certain functions could be made more intuitively accessible. The performance and the search function can also be optimized in certain areas. Overall, however, Zoho Desk offers a solid and comprehensive solution for daily ticket processing. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Zoho Desk helps us to centrally capture customer inquiries, process them in a structured manner, and track them transparently. With clear responsibilities, priorities, and documented history, less information is lost and inquiries can be processed faster. We benefit from more efficient processes, better teamwork, and more reliable customer service. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-13141933/official_response/edit) Hello there, Thanks for sharing your feedback. Keep exploring the features and suggestions coming. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution") AA Verified User in Alternative Dispute Resolution Small-Business (50 or fewer emp.) 7/20/2026 "Sluggish UI, Limited Reporting, and Slow Support Hold This Tool Back" 1.5/5 What do you like best about Zoho Desk? What I like best is how everything lives in one place. The multichannel ticketing pulls email, chat, and web forms into a single view, so nothing slips through. Setting up automations and SLA rules took me an afternoon, not a week. Zia (the AI) flags ticket sentiment and suggests replies, which actually saves time on the repetitive stuff. And since we already run other Zoho apps, the integration with CRM was basically zero effort. For the price, hard to beat — the value is what keeps us on it. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? The interface can feel sluggish, especially when you've got a lot of tickets open — pages take a second longer to load than they should. The reporting is decent but not deep; building custom reports gets fiddly and I've hit walls where the data I wanted just wasn't exportable the way I needed. Zia is hit or miss — sometimes the suggestions are off enough that I ignore them. And support for Zoho itself can be slow when you actually need help. The learning curve on the automation side is also steeper than the marketing makes it look. Nothing dealbreaking, but rough edges add up. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Before Zoho Desk our support was scattered across inboxes and nobody knew who was handling what. Tickets got dropped, replies got duplicated, and we had no idea how long things actually took. Now everything funnels into one queue with clear ownership, so nothing falls through the cracks. SLA tracking means we actually hit response times instead of guessing. The automations handle routing and follow-ups that used to eat hours of manual work each week. And the reporting, even with its limits, finally gives us visibility into volume and bottlenecks, so we can staff and prioritize based on real numbers instead of gut feel. Net result: faster responses, less chaos, and a team that isn't drowning in email. Review collected by and hosted on G2.com. Show More Response from Theo Zoho Desk of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-13131197/official_response/edit) Hello there, Thanks for sharing your feedback. To validate this further, could you please drop an email to support@zohodesk.com with more information on the below points? -\> You can share the specific pages or modules where you noticed slowness, the approximate loading time, and whether it happens when multiple ticket tabs are open or even during normal usage. -\> For reporting, you can share the report type, the data/export format you were expecting, and where you felt the customization or export options were limited. -\> For Zia, you can share a few examples where the suggestions were inaccurate or not useful, along with the feature used, such as reply suggestions, sentiment, predictions, or summary. -\> For automation, you can share the rule or workflow use case that felt difficult to configure. If there were any previous support delays, kindly include the ticket/case IDs as well so we can review them from our end. Regards - Theo | Zoho Desk Current UserValidated ReviewerSource: Organic ## Questions about Zoho Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zoho Desk ](https://www.g2.com/products/zoho-desk/discussions/new) ![Roman P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman P.") RP Roman Poljak • Last activity over 2 years ago Sort in filter view - how do I do it? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/sort-in-filter-view-how-do-i-do-it) ![Zornitza S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zornitza S.") ZS Zornitza Stefanova • Last activity 6 days ago How has Zoho Desk helped you scale global support while keeping responses fast and consistent? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-has-zoho-desk-helped-you-scale-global-support-while-keeping-responses-fast-and-consistent) [ View all Discussions ](https://www.g2.com/products/zoho-desk/discuss) ## Pricing Options Pricing provided by Zoho Desk. ### FREE $0.00 ### Express $7.00 ### STANDARD $14.00 ### PROFESSIONAL $23.00 [ View More Pricing Information ](https://www.g2.com/products/zoho-desk/pricing) ## G2 Deals ### Exclusive savings on Zoho Desk through G2 Deals With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. How to claim this offer Sign up for a free trial by clicking the claim offer button and using code "ZDESKG2DEALS." When you decide to purchase you will receive 50% off all plans, (up to $100). 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