--- title: Zoho Desk Reviews meta_title: 'Zoho Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 7842 reviews by the users' company size, role or industry to find out how Zoho Desk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 7842 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho Desk Reviews **Vendor:** Zoho **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 7,842 ## About Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. ## Zoho Desk Pros & Cons **What users like:** - Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly. (710 reviews) - Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance. (517 reviews) - Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features. (377 reviews) - Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management. (360 reviews) - Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient. (343 reviews) - Users value the **intuitive interface and easy setup** of Zoho Desk, enhancing their overall customer support experience. (318 reviews) - Efficiency (277 reviews) - User Interface (272 reviews) - Easy Setup (265 reviews) - Customer Support (263 reviews) **What users dislike:** - Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes. (329 reviews) - Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes. (233 reviews) - Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk. (196 reviews) - Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate. (191 reviews) - Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp. (181 reviews) - Users find the **missing features** in Zoho Desk limit customization and real-time updates, affecting efficiency. (171 reviews) - Users express frustration with the **limited features** in Zoho Desk, especially in the free and lower-tier accounts. (165 reviews) - Integration Issues (136 reviews) - Limitations (116 reviews) - Expensive (112 reviews) ## Zoho Desk Reviews ### 1. Little complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Sandu T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Zoho Desk?** I like the ticketing support and the integration with Whatsapp **What do you dislike about Zoho Desk?** No sound alerts on Windows interface. To complicated plans. I don't know what i must choose. **What problems is Zoho Desk solving and how is that benefiting you?** Ticketing support, chat with the customers **Official Response from Theo Zoho Desk:** > Hi, Sandu. We are happy to hear this feedback from you. Kindly enable the desktop pop-up notifications to get the alerts from browser with sound and you can feel free to reach our support team by sending an email to support@zohodesk.com. Our team will help you choose the required Zoho Desk plan based on the business platform and requirements. Regards - Theo | Zoho Desk. ### 2. Zoho is very appealingly structured **Rating:** 2.5/5.0 stars **Reviewed by:** Lea G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Zoho Desk?** The dashboard is very intuitively designed. **What do you dislike about Zoho Desk?** Currently nothing yet. We will probably decide on it. **What problems is Zoho Desk solving and how is that benefiting you?** We lost the overview of our task. That's why we came across Zoho. **Official Response from Theo Zoho Desk:** > Hello Lea, We are pleased with this feedback from you. Explore the product further and you will receive feedback. Regards - Theo | Zoho Desk. ### 3. Need More simplification **Rating:** 2.5/5.0 stars **Reviewed by:** Bagul C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2024 **What do you like best about Zoho Desk?** Sand box environment for desk is a good feature for testing **What do you dislike about Zoho Desk?** For development environment testing have some complicated **What problems is Zoho Desk solving and how is that benefiting you?** i need much simplification from crm with desk **Official Response from Theo Zoho Desk:** > Hello Bagul, Thanks for sharing your feedback. Could you please send an detailed email to support@zohodesk.com regarding the difficulties faced in the development environment? We'll check and help you further. Regards - Theo | Zoho Desk. ### 4. A good experience as a starting chat support integration to the website **Rating:** 3.0/5.0 stars **Reviewed by:** Prabin R. | Web Developer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Zoho Desk?** The thing I like about zoho desk is that it's quite simple to integrate and use in your website for having a chat option with customers and solving any queries or information they require. You get a code snippet that you put in your website page and the chat app will popup in your website. **What do you dislike about Zoho Desk?** There is some connection issue that I faced while chatting with customers. And also there is a limit to how may devices you can operate the software simultaneously to administer the operations going on. They should increase the device limit. **What problems is Zoho Desk solving and how is that benefiting you?** Zoho desk is solving the online on spot service and help for company business products. It makes customers more interested in getting the service or purchasing the products from the comapny who is actively communicating with customers. **Official Response from Micheal Jeshua Aswin:** > Hi, Prabin. Thank you for the feedback. Glad you like the chat widget. If the connection issue persists, hit us up at support@zohodesk.com. Regards - Ash | Zoho Desk ### 5. Very Good but sometimes confusing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Zoho Desk?** It is visually pleasing, try to simplify the sections. Very powerful service. **What do you dislike about Zoho Desk?** It can be a bit tedious when trying to understand the flow of each section and how to activate each function. At the end of the trial period, there is no alert to warn that aspects like creating a contact continue to work correctly, but they are not displayed due to the expiration of the free account. **What problems is Zoho Desk solving and how is that benefiting you?** tickets for everything we need. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Keep exploring the features and your suggestions coming. Regards - Ash | Zoho Desk ### 6. Zoho desk **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Zoho Desk?** Good product for a ticket system and can be used easily. **What do you dislike about Zoho Desk?** nothing, everything is good and work and best. **What problems is Zoho Desk solving and how is that benefiting you?** Everything is working good **Official Response from Theo Zoho Desk:** > Hello there, We are happy to hear this feedback from you. Keep exploring the features and your suggestions coming. Regards - Theo | Zoho Desk. ### 7. Integration of Zoho Desk **Rating:** 2.5/5.0 stars **Reviewed by:** Vipin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Zoho Desk?** I like the features of the Zoho desk, like multiple social media channels, multiple email channels, Website forms and live chat features and a desk ticketing system. **What do you dislike about Zoho Desk?** The technical errors which I got the first time when I started setting up my account, I am not able to add the email account easily without support, and I am still not able add the social media channels, at some place plaform says, Intagram and Messenger is coming soon and in Add brand channel, I am getting some error and not able to add the social media channel, Also the email forwarding does not look like correct solution to get the tickets in the desk. **What problems is Zoho Desk solving and how is that benefiting you?** I was not able to complete the setup of zoho desk, and It is not user-friendly to integrate and setup easily; there were technical errors that I have faced and I could not able to use it properly. **Official Response from Micheal Jeshua Aswin:** > Hi, Vipin. We are stoked to know you like the omnichannel functionalities of Zoho Desk. Should you any assistance with the errors or implementation, drop us a line at support@zohodesk.com. We'd be more than happy to assist you. Regards - Ash | Zoho Desk ### 8. Good experience with Zoho Desk **Rating:** 3.0/5.0 stars **Reviewed by:** Agha Usman A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Zoho Desk?** Easy to use interface, handy email notifications, case management overall is very easy to use. Customer Support is great **What do you dislike about Zoho Desk?** Default email templates look very spammy with ### signs There is no enough documentation around how to configure email system **What problems is Zoho Desk solving and how is that benefiting you?** Tracking Helpdesk requests **Official Response from Micheal Jeshua Aswin:** > Hi, Agha. Thank you for the feedback. It is indeed possible to customize the email templates. I've attached the help document here. Regards - Ash | Zoho Desk ### 9. Good tool for ticket management **Rating:** 3.0/5.0 stars **Reviewed by:** Ankit s. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Zoho Desk?** Zoho Desk , has agood UI and field customisation module is very intuituve and helpful in setting up desired data structures **What do you dislike about Zoho Desk?** Unable to figure out how to set up autmatic reports. mapping of contacts with the account should be auctomatic based on the email address domain **What problems is Zoho Desk solving and how is that benefiting you?** we have a lot of customers using our digital products and we use zoho desk to provide customer support and transaction support. it is helping us in managing the services provided to those customers and keep track of the requests **Official Response from Micheal Jeshua Aswin:** > Hi, Ankit. We are stoked to hear that you like the UI and customization abilities of our product. Mapping based on the domain would be possible with the help of the custom functions in Zoho Desk. Regards - Ash | Zoho Desk ### 10. Neutral - Still testing **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Zoho Desk?** Onnichannel and existence of SdK for apps **What do you dislike about Zoho Desk?** the spanish translation is not the best, so options are not 100% clear **What problems is Zoho Desk solving and how is that benefiting you?** the main problems is expanding the capabilities for our L1 support **Official Response from Theo Zoho Desk:** > Hello there, Thanks for sharing your feedback. Kindly share a few sample translations which are incorrect by sending an email to support@zohodesk.com, we'll check and update them accordingly. Regards - Theo | Zoho Desk. ### 11. Still evaluating! **Rating:** 2.5/5.0 stars **Reviewed by:** N R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Zoho Desk?** I like that it is a ticketing system with most of the features I need. **What do you dislike about Zoho Desk?** It seems like they're understaffed in the sales departement. **What problems is Zoho Desk solving and how is that benefiting you?** The need to understand how we are working and what we're working on. **Official Response from Micheal Jeshua Aswin:** > Hi, there. We are glad to hear this feedback from you. Could you care elaborate the problem you had with the sales team at support@zohodesk.com? Regards - Ash | Zoho Desk ### 12. Amazing Product **Rating:** 3.0/5.0 stars **Reviewed by:** Harshil S. | Management Trainee - Technology Department, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Zoho Desk?** Zoho desk has good interface and make it easy to use **What do you dislike about Zoho Desk?** zoho desk is good but sometimes it adds more complexity **What problems is Zoho Desk solving and how is that benefiting you?** its solving many **Official Response from Theo Zoho Desk:** > Hi, Harshil, We are happy to hear this feedback from you. Feel free to share your concerns in detail to support@zohodesk.com, our team will check and assist you further. Regards - Theo | Zoho Desk. ### 13. Works For What We Need **Rating:** 2.5/5.0 stars **Reviewed by:** David D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Zoho Desk?** Tickets/Escalalation. They work very well for what we need **What do you dislike about Zoho Desk?** Can be confusing for SMS integration. Not much info on how to **What problems is Zoho Desk solving and how is that benefiting you?** Tickets **Official Response from Micheal Jeshua Aswin:** > Hi, David. Thank you for the feedback. Should you need any assistance with the SMS integration, hit us up at support@zohodesk.com. Regards - Ash | Zoho Desk ### 14. Easy to Use and Well Organized **Rating:** 3.0/5.0 stars **Reviewed by:** Antonio D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Zoho Desk?** Its user friendly interface and well organized settings and custumization options **What do you dislike about Zoho Desk?** The terminology and what each setting does within Zoho. **What problems is Zoho Desk solving and how is that benefiting you?** Ticketing System **Official Response from Micheal Jeshua Aswin:** > Hi, Antonio. We are glad to hear this feedback from you. Could you care to elaborate on the concerns you have with terminologies? You could write to us at support@zohodesk.com. Regards - Ash | Zoho Desk ### 15. UI can be made bit simple **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Zoho Desk?** Agent wise bifurcation in 1 login, which makes tracking easier **What do you dislike about Zoho Desk?** Very limited options are available in Standard plan **What problems is Zoho Desk solving and how is that benefiting you?** In Testing at present need to extend the trial to understand better **Official Response from Theo Zoho Desk:** > Hello there, We are happy to hear this feedback from you. Keep exploring the features and your suggestions coming. Regards - Theo | Zoho Desk. ### 16. more improvement is needed **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Zoho Desk?** it is a basic ticketing system which lacks some of the major basic settings. **What do you dislike about Zoho Desk?** you can't add mutliple company within one profile you only delete 50 max tickects at a time **What problems is Zoho Desk solving and how is that benefiting you?** it allows to communcate with customers **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. It is indeed possible to delete thousands of tickets in a single click using the Bulk Update functionality. Regards - Ash | Zoho Desk ### 17. Testing of Zoho **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Zoho Desk?** From testing the solution iit seems to be very user friendly and a great value add to your business at a low price point. **What do you dislike about Zoho Desk?** No clear route to follow in order to see integration services. **What problems is Zoho Desk solving and how is that benefiting you?** Better reporting than other similar solutions. **Official Response from Theo Zoho Desk:** > Hi, there. We are happy to hear this feedback from you. Kindly go to the setup page and select "All, Zoho, Microsoft, Others under Marketplace section to view the list of available integration services within Zoho and Others. If you need any assistance with the integration process, feel free to reach us via email support@zohodesk.com. Regards - Theo | Zoho Desk ### 18. Just getting started **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Zoho Desk?** I like that it seems simple to use for the technicians and users **What do you dislike about Zoho Desk?** It would be nice to have a few more features **What problems is Zoho Desk solving and how is that benefiting you?** We need a solution that will allow us to manage and prioritize our requests. Right now we get emailed or messaged and that causes us to get pulled in every which way. This isn't efficient and it causes us to miss and/or forget things **Official Response from Micheal Jeshua Aswin:** > Hi, there. We are happy to hear this feedback from you. Could you care to specify the features you think we are lacking? You could email us at support@zohodesk.com. Regards - Ash | Zoho Desk ### 19. I'm testing but seems to be a good player **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Zoho Desk?** Its easy and intuitive. Hope it is easier to implement. **What do you dislike about Zoho Desk?** Needs more integration inclusive with ELK stack. **What problems is Zoho Desk solving and how is that benefiting you?** Helps to solve my ticket categorization and flow. **Official Response from Theo Zoho Desk:** > Hi there, We are happy to hear this feedback from you. Please drop an email to support@zohodesk.com with the complete integration requirement to look into the feasibility of connecting Zoho Desk and ELK Stack. Regards - Theo | Zoho Desk ### 20. Helpdesk **Rating:** 2.5/5.0 stars **Reviewed by:** Florian K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Zoho Desk?** Easy Helpdesk setup Easy chatbot implementation **What do you dislike about Zoho Desk?** Unflexile knowledge base setup No explanation of translation **What problems is Zoho Desk solving and how is that benefiting you?** Interactive knowledge base **Official Response from Micheal Jeshua Aswin:** > Hi, Florian. Thank you for the feedback. Keep exploring the product and your suggestions coming. Hit us up at support@zohodesk.com should you need any assistance with the KB implementation. Regards - Ash | Zoho Desk ### 21. New user **Rating:** 3.0/5.0 stars **Reviewed by:** Sean R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Zoho Desk?** Cost and features. The feature list is rich and self explanatory. I am mostly interested in ticketing for my clients. The social media parts are not important to me. **What do you dislike about Zoho Desk?** Inability to have an menu of services from which I can select and that determines pricing. Zoho should consider an option based pricing model that buyers can select from. **What problems is Zoho Desk solving and how is that benefiting you?** Help desk ticketing is the business issue we seek to solve. **Official Response from Micheal Jeshua Aswin:** > Hi, Sean. Thank you for your valuable feedback as a new user of Zoho Desk. We are glad to hear that you find our cost and features appealing. Our team works hard to ensure that our feature list is both rich and self-explanatory, so we're happy to hear that you have found it helpful. Could you care to be more specific on the option-based pricing model? Regards - Ash | Zoho Desk ### 22. Review Zoho Desk **Rating:** 3.0/5.0 stars **Reviewed by:** Niels G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Zoho Desk?** Clear overview of all tickets in the queue. **What do you dislike about Zoho Desk?** Possibility to have an advanced it asset management system. **What problems is Zoho Desk solving and how is that benefiting you?** A global system for managing tickets & to be able to see who's working in the tickets. **Official Response from Micheal Jeshua Aswin:** > Hi, Niels. Thank you for the feedback. You could integrate any asset management system with Zoho Desk at ease. Hit us up at support@zohodesk.com for any assistance. Regards - Ash | Zoho Desk ### 23. Great customer service **Rating:** 2.5/5.0 stars **Reviewed by:** Myo W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Zoho Desk?** I like that Integrated with instant Messanging. **What do you dislike about Zoho Desk?** I don't like that viber is not integrated **What problems is Zoho Desk solving and how is that benefiting you?** Ticket Analysis **Official Response from Micheal Jeshua Aswin:** > Hi, Myo. We are happy to know you like the integration and instant messaging functionalities. We will try to also extend the integration support to Viber soon. Regards - Ash | Zoho Desk ### 24. Small company using our first CRM system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Zoho Desk?** Zoho desk allows us to clearly track every support ticket that comes into our inbox which has allowed us to stay on top of our support issues and improve response time. **What do you dislike about Zoho Desk?** I found setting up the forwarding function from our email to our inbox was a little overly complicated. **What problems is Zoho Desk solving and how is that benefiting you?** We run support for our system and Zoho desk is allowing us to clearly see which issues are still live and which issues have been resolved. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Should you need any assistance with the email forwarding, hit us up at support@zohodesk.com. Regards - Ash | Zoho Desk ### 25. Still testing. Not good integration with other modules so far **Rating:** 2.5/5.0 stars **Reviewed by:** Jose Carlos N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Zoho Desk?** Ticket support for my zoho subscribers. Would be great if it could be integrated automatically, so far have to create the Contacts manually **What do you dislike about Zoho Desk?** Not good integration with zoho subscribers. Have to buy zoho CRM to integrate all three modules so more money... **What problems is Zoho Desk solving and how is that benefiting you?** Keep track of failure reports on large network **Official Response from Micheal Jeshua Aswin:** > Hi, Jose. Thank you for the feedback. You might have to try the Import feature in Zoho Desk that would chalk up your requirement. For pricing-related concerns, reach out to us at support@zohodesk.com. Regards - Ash | Zoho Desk ### 26. A bit technical, but I can see the benefits unfolding **Rating:** 3.0/5.0 stars **Reviewed by:** Lorna Marie S. | Senior Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Zoho Desk?** I like that you can tag tasks to specific clients, so everything will appear under one area if you are looking for one specific client. **What do you dislike about Zoho Desk?** It does seem as though you need a bit of training in order to learn how to use it better, especially if you're unfamiliar with a CRM system. **What problems is Zoho Desk solving and how is that benefiting you?** Eliminating emails via a support email - once we have a better understanding of zoho desk, we will be able to stop checking email, and only interact with ZD. **Official Response from Micheal Jeshua Aswin:** > Hi, Lorna. Glad you like the tagging and task functionalities. Should you need any training or assistance with the implementation, feel free to hit us up at support@zohodesk.com. Regards - Ash | Zoho Desk ### 27. Still Working out what features we want use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Zoho Desk?** Price, ideally looking to keep cost low, but have some basic help desk features. **What do you dislike about Zoho Desk?** The support, it can be very hard to understand the support person when they start talking fast, and have to ask them to repeat themselves repeatedly due to their dielect. **What problems is Zoho Desk solving and how is that benefiting you?** The support process **Official Response from Micheal Jeshua Aswin:** > Hi, there. Great to hear this feedback from you. Could you care to help us with the reference ticket number where you found difficulty with our customer advocacy team? Regards - Ash | Zoho Desk ### 28. nice **Rating:** 2.5/5.0 stars **Reviewed by:** Mayank S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Zoho Desk?** it helps me to make connection and new connecton withclient **What do you dislike about Zoho Desk?** loadig time is pritty high so plz redue it **What problems is Zoho Desk solving and how is that benefiting you?** Currenty no problem **Official Response from Micheal Jeshua Aswin:** > Hi, Mayank. Thank you for your feedback. Should you have concerns with the pricing, hit us up at sales@zohocorp.com. Regards - Ash | Zoho Desk ### 29. Super easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Zoho Desk?** User interface is easy. Integration with other Zoho products is the key. **What do you dislike about Zoho Desk?** Higher plans price is tooo much for basic features. **What problems is Zoho Desk solving and how is that benefiting you?** We are still exploring **Official Response from Micheal Jeshua Aswin:** > Hi, there. We are stoked to know you like the user interface and the other integrations. For any queries related to the pricing, contact us at sales@zohocorp.com. Regards - Ash | Zoho Desk ### 30. Trial Use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Zoho Desk?** Zoho Desk is a robust and user-friendly customer support and helpdesk software that offers a comprehensive set of tools to streamline customer service operations. **What do you dislike about Zoho Desk?** Trial is too short to actually test all the features. **What problems is Zoho Desk solving and how is that benefiting you?** Consolidate all customer communications in one application. Stream line the RMA process. Allow for publishing of articles so customers can resolve issues themselves. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Should you need help with the trial extension, hit us up at support@zohodesk.com. Regards - Ash | Zoho Desk ### 31. Tried it out, not impressed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Zoho Desk?** Had a lot of different options, can pretty much do anyting you need from IT Support to CRM. **What do you dislike about Zoho Desk?** Covered a lot of different options, but not really great at any of them. **What problems is Zoho Desk solving and how is that benefiting you?** Zoho offered a lot of different options from Mail to Service desk. Set it up as a possible service desk option for my clients, but it was not as full functioning as I would need. ### 32. Zoho Desk added to Zoho Projects **Rating:** 3.0/5.0 stars **Reviewed by:** Mostyn T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Zoho Desk?** We love Zoho projects and their simplicity and accuracy. When trialing Zoho Desk it made things easy as all the data in our Projects was already in Zoho Desk. We have trialed Hubspot and use it for marketing, but Zoho Desk is a better ticketing system **What do you dislike about Zoho Desk?** The automation and workflows appear to be complicated to setup and use at first attempt. We intend to give this another go as it would be a key component to gaining efficiency from the service in addition to the basic helpdesk functions **What problems is Zoho Desk solving and how is that benefiting you?** We are getting increasing numbers of support queries and many are dealing with the same issue. Being able to log these effectively and have templated answers is a major advantage **Official Response from Micheal Jeshua Aswin:** > Hi, Mostyn. Glad to hear that from you. We have provided help documents and videos to set up the automation in Zoho Desk. Let me attach them here: https://help.zoho.com/portal/en/kb/desk/for-administrators/help-desk-automation https://www.youtube.com/results?search_query=zoho+desk+automation Regards - Ash | Zoho Desk ### 33. Zoho desk **Rating:** 3.0/5.0 stars **Reviewed by:** Gowthaman R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Zoho Desk?** app integrate like WhatsApp, Messenger, etc **What do you dislike about Zoho Desk?** In the support desk, the ticket view is not user-friendly to use. **What problems is Zoho Desk solving and how is that benefiting you?** it is used to get the analytics reports. **Official Response from Micheal Jeshua Aswin:** > Hello, Gowthaman! We wanted to extend our thanks for the amazing feedback you provided. It's really exciting to hear that you're pleased with the features we provide. Could you care to elaborate on your concern with the ticket view? Regards - Ash | Zoho Desk ### 34. It's initially alot to take in, free trial emails not working as of yet **Rating:** 2.5/5.0 stars **Reviewed by:** Jeandre P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Zoho Desk?** I like all the customization and all the integrations **What do you dislike about Zoho Desk?** They need more guides throughout the initial opening **What problems is Zoho Desk solving and how is that benefiting you?** Nothing yet **Official Response from Micheal Jeshua Aswin:** > Hi, Jeandre. We are happy to know you like the customization and integration capabilities of Zoho Desk. Did you get a chance to check out the help documents? Regards - Ash | Zoho Desk ### 35. Signed up for trail still waiting for technical support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Zoho Desk?** The platform is user-friendly. Easy to manage **What do you dislike about Zoho Desk?** Technical assistance is a bit hard. I have been trying to resolve our email issue bouncing. **What problems is Zoho Desk solving and how is that benefiting you?** We are implementing a ticketing system **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Should you need any technical assistance with the implementation, hit us up at support@zohodesk.com. Regards, Ash | Zoho Desk ### 36. It's easy to use, but I want more manuals. **Rating:** 3.0/5.0 stars **Reviewed by:** 光希 . | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Zoho Desk?** It was nice to be able to handle things like replying to emails on a single screen. Also, the target was easy to understand, making management easier. **What do you dislike about Zoho Desk?** The manual found through the search was only basic, so the initial setup was difficult. I think it would be good to be able to color-code the status. **What problems is Zoho Desk solving and how is that benefiting you?** The settings screen is complicated, so simplify it more. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for your feedback on Zoho Desk. We appreciate your positive comments about the efficient email management and user-friendly interface. We also acknowledge your feedback regarding the search functionality and status color-coding. We continuously strive to improve our product and will consider your suggestions for future enhancements. Regards - Ash | Zoho Desk ### 37. Lots of potential **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Zoho Desk?** Dark mode is a huge plus. Integration with other Zoho software is a plus. It seems user friendly to setup. **What do you dislike about Zoho Desk?** Clunky here and there, which seems typical for Zoho. Ringcentral integration functionality is off and on. Lots of common requests in their support center for features seem to be open for years, also what I've found with other Zoho products. **What problems is Zoho Desk solving and how is that benefiting you?** Bringing many things together into one place. While it can definitely use improvement, its handy to have it all accessible in some regard. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Glad you like the Dark Mode. Could you care to elaborate on the clunky concern and other Ringcentral integration queries? Regards - Ash | Zoho Desk ### 38. Easy Ticketing tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Zoho Desk?** Its easy to use, user friendly. its respoding fast. **What do you dislike about Zoho Desk?** Lots of fearutes are available which we dont need. **What problems is Zoho Desk solving and how is that benefiting you?** Ticketing system **Official Response from Micheal Jeshua Aswin:** > Hi, there. We are happy to hear this feedback from you. Should you need any help with the implementation, hit us up at support@zohodesk.com. Regards - Ash | Zoho Desk ### 39. Zoho **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Zoho Desk?** The Interface is really intuitive and user friendly **What do you dislike about Zoho Desk?** So far not much, it would be interesting to see its functionality when we move to a larger amount of agents **What problems is Zoho Desk solving and how is that benefiting you?** Keeping all email threads in one place **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Keep exploring the product and your suggestions coming. Regards - Ash | Zoho Desk ### 40. Zoho Desk is average **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Zoho Desk?** Zoho desk is a great tool to use for business collaboration. **What do you dislike about Zoho Desk?** I'm not really sure what Zoho desk does, so I don't know how to answer this. **What problems is Zoho Desk solving and how is that benefiting you?** Zoho desk is a product that I am using as a means to contact Zoho support directly through a live chat session. I found an article online that said I needed Zoho Desk to do this. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Should you need a demo call to explore the feature; hit us up at support@zohodesk.com. Regards - Ash | Zoho Desk ### 41. a good solid ticketing system **Rating:** 3.0/5.0 stars **Reviewed by:** Teilo T. | Information Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Zoho Desk?** The features on offer on even the lowest tiers are impressive - there are options for Teams intergration and creation of a Knowledge base as well as all the other features you would normallu expect from a ticketing system **What do you dislike about Zoho Desk?** I think to appreciate the true functionality it takes time to explore the interface and understand where to find different elements. It sometimes feels there is so much but no easy way to get sarted. **What problems is Zoho Desk solving and how is that benefiting you?** I am setting up a ticketing system for a small organisation with a complex array of IT solutions Zoho Desk will hopefully create a central repository for service requests as well as a place to collaborate share knowledge and work with colleagies in deliviering internal IT support to colleagues ### 42. Zoho Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Zoho Desk?** Best as monitoring tool EC2 server integrate properly Its is multi purpose tool we use it for integrating rds & ec2 **What do you dislike about Zoho Desk?** Nothing all good Paswd expire in 180 days for normal user **What problems is Zoho Desk solving and how is that benefiting you?** We use for integrating cloud services ### 43. Product offers a variety of customer facing solutions **Rating:** 3.0/5.0 stars **Reviewed by:** Greg B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Zoho Desk?** Setup was very quick and templates were helpful. **What do you dislike about Zoho Desk?** Company is very sales oriented, and all communication is very scripted. **What problems is Zoho Desk solving and how is that benefiting you?** helping customers answer their questions about our product line. ### 44. We are still studying the capabilities of the product. **Rating:** 2.5/5.0 stars **Reviewed by:** Alex A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Zoho Desk?** Its integration with the rest of Zoho's product **What do you dislike about Zoho Desk?** For now, nothing, we continue studying the capabilities. **What problems is Zoho Desk solving and how is that benefiting you?** We want to replace our tools and unify processes **Official Response from Micheal Jeshua Aswin:** > Hi, Alex. Thank you for the feedback. Keep exploring the product and hit us up at support@zohodesk.com should you have any concerns. Regards - Ash | Zoho Desk ### 45. Looking for a best suit ticketing tool **Rating:** 3.0/5.0 stars **Reviewed by:** Tho D. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Zoho Desk?** Customizable, pricing seems good, a lot features **What do you dislike about Zoho Desk?** Perhaps so many features that could a bit overwhelmed Client's first view **What problems is Zoho Desk solving and how is that benefiting you?** A better filter/categorize of the app **Official Response from Micheal Jeshua Aswin:** > Hi, Tho. We are happy to know you like the customization and other capabilities. Drop us a line at support@zohodesk.com should you feel overwhelmed at any time. Regards - Ash | Zoho Desk ### 46. Zoho for better Accounting **Rating:** 3.0/5.0 stars **Reviewed by:** Gautham S. | Audit Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about Zoho Desk?** 1. The quotation which turns into invoice after the party accepts is best feature. 2. Payroll is just amazing no need to break down your heads for any calculation **What do you dislike about Zoho Desk?** The helpline is bit disappointed There is no option to link the accounts from tally or any other software or export the accounts to other softwares or else everything is fine **What problems is Zoho Desk solving and how is that benefiting you?** Since it is a cloud based we are able to give access to the users through online instead of send the login credentials to everyone or insisting them to work in office. Its suits for our generation who is working from home. ### 47. Excellent product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Zoho Desk?** The strength of the form is the integration with Zoho Assist. Well-made product graphically. **What do you dislike about Zoho Desk?** Complicated to manage and set up. It should be streamlined a bit. **What problems is Zoho Desk solving and how is that benefiting you?** Create remote assistance sessions automatically **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Could you care to specify the difficulty you are facing with the setup so that we can assist you in the best possible way? Regards - Ash | Zoho Desk ### 48. So far it's been great ,but learning has been time consuming **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Zoho Desk?** It seems to be a good solution for customers. **What do you dislike about Zoho Desk?** Learning the content seems to take a long time. **What problems is Zoho Desk solving and how is that benefiting you?** Talking with customers and handing off issues. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Thank you for the feedback. Could you care to specify the content you are referring to? Regards - Ash | Zoho Desk ### 49. ZOHO SERVICE DESK REVIEW **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Zoho Desk?** The different channels of client communication ZOHO support to initiate a ticketing system **What do you dislike about Zoho Desk?** The UI/UX for the system could be much better for easy access **What problems is Zoho Desk solving and how is that benefiting you?** Company structure to cater clinets independent for a seperate domain **Official Response from Micheal Jeshua Aswin:** > Hi, there. Glad to hear that from you. I'd suggest trying out the New UI of Zoho Desk; hit us up at support@zohodesk.com if you'd like to try the same. Regards, Ash | Zoho Desk ### 50. Zoho Desk **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2022 **What do you like best about Zoho Desk?** Simple to use and integrate with other applications. **What do you dislike about Zoho Desk?** Not found any thing to dislike about Zoho Desk as at the time of trials **What problems is Zoho Desk solving and how is that benefiting you?** Routing support requests and being able to track customer complaints effectively. **Official Response from Micheal Jeshua Aswin:** > Hi, there. Glad to hear that from you. Keep your feedback coming. 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Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Zoho Desk Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews)