Easy to manage project pipelines and lead management Review collected by and hosted on G2.com.

Sometimes it will be difficult to integrate third-party tools Review collected by and hosted on G2.com.

I like that in Zoho CRM, you can create your own tasks and assign specific urgency levels to them, whether they are very important, not very important, or just so-so. I also appreciate the ability to build my own models and dashboards, which gives me a very clear picture of what is going on. Review collected by and hosted on G2.com.

Well, sometimes it kind of mixes up the leads, and the integration with their dialer, Zoho dialer, wasn't great, so we just needed to migrate to another one. So that was the main problem. Review collected by and hosted on G2.com.

Easy to use even for those that aren't that tech savvy. It has many features that are helpful to new businesses or freelancers to manage their customer relations without spending too much money. It is easy to integrate and implement into the business with customer support always available as and when needed.

I use it frequently. Review collected by and hosted on G2.com.

To be honest I cannot think of anything after 4 years of use. Review collected by and hosted on G2.com.

Zoho CRM is that it’s easy to use and helps keep all customer information organized in one place. It also saves time with simple automation and works well with other Zoho apps. Review collected by and hosted on G2.com.

some features can feel complicated at first, and it takes time to learn everything. Also, the interface can sometimes feel a bit cluttered. Review collected by and hosted on G2.com.

The first thing that I want to mention is how zoho has developed more apps integration with CRM, now we have more application to integrate and working in zoho crm became more smooth, also we can direct email from CRM with the help of their Inhouse AI, it made things easier, also workflows are increased now and we can make better workflows to make the lead coming and followup easy. Review collected by and hosted on G2.com.

Making their UI more easy or making videos to learn using their application, which will be better than documents, also making the applications little faster. If we are paying for premium make sure they give premium services to us. Review collected by and hosted on G2.com.

Zoho CRM is very use friendly to use, I have used it in my previous organization and currently at Haptik, we used Hubspot but we have already partnered with ZOHO and we do recommend them to our customers as well. They have a very seamless support and implementation process and I have used it for almost 2 years everyday in my past company, easy to integrate with the surround sound as well. Review collected by and hosted on G2.com.

There is nothing as such about ZOHO CRM that I dislike. Review collected by and hosted on G2.com.

Good Database. Helps in analytics. Helpful for top management in decision making. Review collected by and hosted on G2.com.

Unnecessary data points available under the dash board Review collected by and hosted on G2.com.

I appreciate Zoho CRM's efficiency, which significantly enhances my productivity by keeping everything related to lead generation and maintenance in a single place. This centralized approach allows me to work more effectively without having to switch between multiple applications, thus streamlining my workflow. I also value the support and maintainability offered by Zoho CRM. The customer support team is very helpful, and their assistance made the initial setup process quite easy. Being able to set up and get the systems working smoothly with the help of Zoho's customer support team was a significant advantage. Overall, these features contribute to a seamless and productive experience with Zoho CRM. Review collected by and hosted on G2.com.

I am somewhat concerned about the fee structure of Zoho CRM, which appears to be a potential drawback. Review collected by and hosted on G2.com.

The best thing about the tool is its affordability, scalability and its flexibility through extensive customizations options and automations. It is an easy to use platform and It also has strong integrations, multi channel support which makes it a great tool for your customer related data. It creates a centralised repository and a system which is accessed by different teams including sales, marketing as well as support teams. Review collected by and hosted on G2.com.

You might experience occassional bugs while working but apart from that the tool is a great fit for businesses of all sizes. Review collected by and hosted on G2.com.

Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work.

I also like the customisation options — fields, modules, and workflows can be tailored to fit my outreach needs without needing technical expertise. The reporting and dashboards give me better visibility into my pipeline and activity tracking. Review collected by and hosted on G2.com.

Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work. I also like the customisation options — fields, modules, and workflows can be tailored to fit a coaching business without needing technical expertise. The reporting and dashboards give me better visibility into my pipeline and activity tracking. Review collected by and hosted on G2.com.