I like Zoho CRM for its easy lead management and automation features. It keeps all customer data organized and makes follow-ups much simpler with reminders and automated workflows. Review collected by and hosted on G2.com.

One thing that could be improved in Zoho CRM is that some advanced features can feel a bit complex for new users and require time to learn properly. At times, customization and report setup can also be slightly complicated. Review collected by and hosted on G2.com.

Excellent platform to help manage and report on all pipeline related activities and I appreciate having customer data, communications, and deal history in one place which makes moving between emails, notes and sales records seamless. Review collected by and hosted on G2.com.

At the moment there isn’t anything that I like least it works pretty smoothly and every function is clearly laid out. Review collected by and hosted on G2.com.

I’m still having a hard time using Zoho to its full potential. At times, it doesn’t feel very user-friendly, and there are a lot of steps that have to be completed for it to work the way you want it to. That said, I do like that we’ve integrated our phone lines with Zoho, so all calls come through there, along with website requests. The support from the help desk is challenging at times and I feel I leave with more questions then answers. When Zoho is working the way we need it, I do like how it displays our performance when it comes to leads and what gets converted into a deal. I see the potential of Zoho and I hope to get to the point to use it to its full capacity. Review collected by and hosted on G2.com.

It isn’t easy to use, and it’s not intuitive. Review collected by and hosted on G2.com.

The best is it is affordable and easy to use tool. Anyone with a basic understanding of CRM platform can use it easily. It is a fantastic option for companies looking for flexible, cost effective CRM solution. Its provides various customisation options, automation tools and integrations makes it a great choice for teams of all sizes. It is a scalability features which helps businesses grow whether it is a startup or an established enterprise. Review collected by and hosted on G2.com.

It's advanced features are complex and comes with a steep learning curve. These features are locked behind the higher tier plans but its basic plan offers a great value. Overall it is a great platform to be used. Review collected by and hosted on G2.com.

It has great capacity to effectively record and track all customer conversations and contact details and it also makes it easy to track deals across clearly defined stages such as qualification, negotiation, and closure. Review collected by and hosted on G2.com.

I have explored the full functionality of this platform and it has not presented any challenges everything works as expected. Review collected by and hosted on G2.com.

Its fast and easily accessible. Has all the important sections which can enable you to perform your day to day work easily and more efficiently. Manages all the data related to customer at one place. You can automate the tasks at your ease and its customer support is also very helpful. It also tracks task effectively and helps you to analyze the performance of the account. Review collected by and hosted on G2.com.

I think it is going really well and solving the purpose very well. It can definitely improve a bit by getting more features which can automate things faster. Review collected by and hosted on G2.com.

Structuring pipelines is visual and straightforward and I like that deal are logically organized with clear links between companies and contacts which helps manage our customer relationships efficiently. Review collected by and hosted on G2.com.

I did not encounter things I dislike that are worth mentioning here it is effective and does what we need it to do. Review collected by and hosted on G2.com.

I like the AI-driven tools and the easy-to-understand user interface of ZOHO CRM, which allow me to manage my sales activities in one place. Review collected by and hosted on G2.com.

Sometimes it takes too much time to complete multiple tasks. Review collected by and hosted on G2.com.

1. Simple to work with day-to-day, logging calls, updating deals, and setting follow-ups feels natural.

2. Implementation is straightforward with guided setup and templates.

3. Connects easily with email, telephony, WhatsApp, Zoho Books, and other common sales tools.

4. Integrates well with Zoho apps and popular third-party tools. Review collected by and hosted on G2.com.

1. Once data grows, the screen can feel crowded and slightly confusing.

2. Advanced customization requires technical effort and time.

3. Data migration from other CRMs is not always clean and needs manual fixes. Review collected by and hosted on G2.com.

Zoho CRM is highly customizable and well-suited for managing leads, contacts, and sales pipelines in one place. It offers strong automation features for follow-ups, task assignments, and email workflows, which helps save time and improve productivity. The interface is user-friendly, integrates well with other Zoho apps, and provides useful analytics and reports for tracking sales performance and customer engagement. Overall, it delivers good value with powerful features at a reasonable cost. Review collected by and hosted on G2.com.

Zoho CRM can feel complex and overwhelming at first due to the large number of features and customization options. The user interface, while powerful, is not always intuitive, especially for new users. Advanced automation and integrations may require technical knowledge or higher-tier plans, which can increase costs. Occasionally, system performance and support response times could be improved. Review collected by and hosted on G2.com.