1. Easy to use interface for beginners.

2. Affordable pricing compared to many crms

3. Integration with other Zoho apps work smoothly

4. Customizable Dashboard and reports Review collected by and hosted on G2.com.

1. Initial setup can feel confusing

2. Some advance features should include, such multi layered and same allocations of leads based on logic set.

3. UI looks outdated and very simple Review collected by and hosted on G2.com.

Zoho CRM stands out as a reliable and affordable option, especially for small to mid-sized businesses. Its intuitive interface makes navigation simple, though mastering some of the more advanced features may require a bit more time. The setup process is easy to follow, aided by clear instructions and ready-made templates that help streamline the experience. Zoho CRM is designed for daily use and excels at managing ongoing sales activities and customer relationships. The platform offers a robust suite of features, including automation, analytics, and AI-powered insights, all of which contribute substantial value. Customer support is generally responsive, but the quality of assistance can differ based on your subscription level. Integration with other Zoho products and third-party services is smooth and flexible, making Zoho CRM a versatile solution for diverse business requirements. Review collected by and hosted on G2.com.

We have not experienced any significant problems with Zoho. On the rare occasions when an issue did arise, Zoho resolved it promptly and efficiently in real time. Review collected by and hosted on G2.com.

I like Zoho CRM for its versatility in lead conversion, email, and the ability to use it on multiple devices. It's really helpful that I can use the app to get things done while on the phone, making my workflow more efficient. Review collected by and hosted on G2.com.

I find Zoho CRM slow, which is problematic for getting work done efficiently. It's also expensive, which might be a concern for budget-conscious users. Additionally, there's inconsistency in customer support, which can be frustrating when needing help. The initial setup wasn't easy at all, which could be a barrier for new users trying to get started. Review collected by and hosted on G2.com.

It's so easy to navigate and use also, keeps a well track record of the leads, prospects. Review collected by and hosted on G2.com.

it performs well overall but at some points lags a little bit. Review collected by and hosted on G2.com.

Zoho CRM is very flexible and customizable, which helps in managing leads, pipelines, and customer data in a structured way. I particularly like how everything is centralized—emails, calls, notes, and deals are all in one place. The automation features like workflows and follow-ups save a lot of manual effort, and the integration with other Zoho tools makes it even more efficient. It’s also cost-effective compared to other CRMs while still offering strong features. Review collected by and hosted on G2.com.

The main challenge is the learning curve, especially during the initial setup. The interface can feel a bit cluttered with too many options, which makes it slightly difficult to navigate at first. Some advanced customizations also require technical understanding, and customer support can sometimes be inconsistent depending on the issue. Review collected by and hosted on G2.com.

I use Zoho CRM for multiple purposes like booking opportunities, tracking them, and gathering reports for analysis. It really eases my work in analyzing reports and understanding opportunity stages. I find the User Interface really easy to work with. As a pre-sales person, I have to connect with many people through calls and meetings, and Zoho CRM helps me keep track of those calls and meeting notes, which I really like. It also offers an option to add tasks, which helps me remember my tasks and calls. The setup was really user-friendly, and I think it covers almost all the features I need. Review collected by and hosted on G2.com.

May be its refresh rate can be increased Review collected by and hosted on G2.com.

I love the amount of filtration I can do with Zoho CRM and how simple the UI and UX are. The usability is very straightforward. The best part is I can easily integrate Zoho CRM with Zoho Analytics to visualize all the metrics. Review collected by and hosted on G2.com.

So Zoho CRM has a slight learning curve, I would say. So initially, it might be too much for a new user, but once you get a hang of it, it is straightforward. Review collected by and hosted on G2.com.

I like that Zoho CRM's charges are transparent and clearly listed on the website, which I find to be a very good thing. The integration with other apps is also good, making it more versatile for my needs. Additionally, the initial setup was very easy and good, which really helped in getting started without any hassle. Review collected by and hosted on G2.com.

including more AI features is good for the platform Review collected by and hosted on G2.com.

I like that Zoho CRM allows me to effectively manage all the requirements needed for lead management and pipeline business efficiently in one place. The ability to access everything needed, from the source of a lead to its closure, confirmation of a deposit, and follow-up tasks, provides an efficient overview of the time it takes to complete a particular inquiry. It also helps in identifying possible areas of improvement. Review collected by and hosted on G2.com.

I think that integrating AI into the email format would be helpful in ensuring that replies are faster and more efficient. Review collected by and hosted on G2.com.

What I like best about Zoho CRM is how intuitive and customizable it is, allowing me to manage leads, activities, and pipelines efficiently in one place. The automation features help reduce manual work and ensure timely follow-ups, which improves productivity and consistency. I also appreciate the integrations with other tools, which make it easy to keep all customer data aligned and up to date. Review collected by and hosted on G2.com.

One drawback of Zoho CRM is that some advanced features have a learning curve and can take time to configure properly. At times, the interface can feel a bit cluttered when managing complex workflows, which may slow navigation. Additionally, certain customizations or integrations require more setup than expected. Review collected by and hosted on G2.com.