I have only used it as a trial. But this did not work for me. Review collected by and hosted on G2.com.

I have tried to use it for the campaign. Review collected by and hosted on G2.com.

User friendly. good integrations and support Review collected by and hosted on G2.com.

Not much example on Dashboard and IA to build it Review collected by and hosted on G2.com.

It is customizable with options to create custom fields and workflows. Easy to use even when you are new to the platform. Considering its cost effectiveness, it is affordable and can be used by organization of any size. It also easily gets integrated with Sales, Marketing and customer service tools. It also works well with other Zoho products. Review collected by and hosted on G2.com.

It's large number of features can be overwhelming for new users. Also it shows performance lags with large amount of data. Overall it is a great tool for any size of the organization. Review collected by and hosted on G2.com.

Very organized display options and easy to learn. Review collected by and hosted on G2.com.

There is nothing to dislike; utilizing this software helped me at the company I worked at. Review collected by and hosted on G2.com.

I like that I’m able to add notes to each client account after every call, so I can track details for each rep. This is extremely helpful. Review collected by and hosted on G2.com.

It sometimes stopes working during business hours, while on a call. this can be very challenging Review collected by and hosted on G2.com.

I like that Zoho CRM is pretty user-friendly, which is great for lead creation. The email connectivity feature is helpful to me, and I find the stage-wise transaction really works well. The calculation feature is efficient, and it's easy to connect to APIs. Overall, it's like maintaining a complete CRM system efficiently. Review collected by and hosted on G2.com.

It should be improved in terms of user friendliness. More AI features need to be added. The pricing, $25 per user per month, should be more reasonable for upgradability. API connectivity could be more convenient. Review collected by and hosted on G2.com.

Zoho CRM brings together all the tools I need to manage international B2B leads efficiently—from automated lead capture to pipeline management and AI-driven insights. I like how customizable the modules and workflows are, which makes it easy to adapt to export-focused tasks like distributor onboarding, sample tracking, and multi-country lead segmentation. The interface is clean, and once set up, it becomes extremely intuitive for daily use. Integrations with email, lead forms, and automation rules also save significant time. The built-in analytics and dashboards provide clear visibility into distributor engagement, follow-ups, and conversion probability, making sales planning much more strategic. Review collected by and hosted on G2.com.

Some features i like to use require higher plans i would like to use data enrichment across all plans Review collected by and hosted on G2.com.

I appreciate that Zoho CRM is a cloud-based platform that effectively supports managing business sales and customer service, making it easy to track and interact with customers while also automating tasks. I find it incredibly useful that I can capture leads from multiple sources and have them automatically integrated into the CRM. It allows me to build and visualize the sales process stages, such as prospects, qualified, and proposals, and includes beneficial forecasting tools. Additionally, Zoho CRM handles various communication channels excellently, whether it's email, phone, chat, or social media, and facilitates collaboration with others. I find the real-time analytics and insights provided by the dashboard to be incredibly valuable for informed decision-making. Review collected by and hosted on G2.com.

I would like the onboarding process of Zoho CRM to be more inviting. Despite the company nature, it feels like it could be improved to offer a warmer welcome to new users. Initially, setting up wasn't too difficult, but there were a lot of steps involved, which might be daunting. Review collected by and hosted on G2.com.

easy data assignment and complete required modules at single platform. Review collected by and hosted on G2.com.

Data selection during data assignment count can be increased. Review collected by and hosted on G2.com.

Its so easy to use, i use it on my two phones, my laptop, and a desktop device, so i can take my job wherever i want Review collected by and hosted on G2.com.

The app on IOS, its more easy to use on Android than IOS, so if they work in making the IOS version a little bit smoother it will be great, also to enable the kanban view on the mobile app Review collected by and hosted on G2.com.