I like that it is quite configurable, it doesn't impose an organization on you.
I like that I can do a traditional relational database search for (say) [brokers +/or bankers] that live in [Colombia or Peru or Venezuela].
It is difficult to sell the team on Zoho CRM, I chose it because I liked certain features, but no-one else seems to like it.
Finding out how to do things can be difficult.
It feels as if ZohoCRMs coders lack genuine passion to solve business problems.
Adding extra functionality tends to mean extra costs, and you know for sure that integrating extra stuff will be clunky and hard to figure out.
We haven't solved any business problem using it. We have a series of problems, how to keep up with our existing clients and relate to them being one. But Zoho doesn't seem to make that easier.