--- title: Zoho CRM Reviews meta\_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2947 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 2947 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews & Product Details Visit Website Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. * * * Product Website Zoho CRM Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho CRM Community](https://www.g2.com/products/zoho-crm/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Manojkumar Sekar Show More ## Pricing Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-crm/competitors/alternatives) ## User Insights Average based on 2947 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zoho CRM Integrations (46) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clay ](https://www.g2.com/products/clay-com-clay/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRM Assistant for Gmail™ ](https://www.g2.com/products/crm-assistant-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dripify ](https://www.g2.com/products/dripify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Calendar for Confluence ](https://www.g2.com/products/google-calendar-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpotGA4 ](https://www.g2.com/products/hubspotga4/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") KrispCall ](https://www.g2.com/products/krispcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kylas Sales CRM ](https://www.g2.com/products/kylas-sales-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Seamless (formally Seamless.AI) ](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spendesk ](https://www.g2.com/products/spendesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Valyx ](https://www.g2.com/products/valyx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wati ](https://www.g2.com/products/wati/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Books ](https://www.g2.com/products/zoho-books/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Campaigns ](https://www.g2.com/products/zoho-campaigns/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Cliq ](https://www.g2.com/products/zoho-cliq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Forms ](https://www.g2.com/products/zoho-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Mail ](https://www.g2.com/products/zoho-mail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Marketing Automation ](https://www.g2.com/products/zoho-marketing-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho SalesIQ ](https://www.g2.com/products/zoho-salesiq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Social ](https://www.g2.com/products/zoho-social/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Survey ](https://www.g2.com/products/zoho-survey/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZoomInfo DaaS ](https://www.g2.com/products/zoominfo-daas/reviews) Show More ![Rahul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul D.") RD Rahul D. Business Development Manager Information Technology and Services Small-Business (50 or fewer emp.) 4/21/2026 "Easy Project Pipelines and Lead Management Made Simple" 5/5 What do you like best about Zoho CRM? Easy to manage project pipelines and lead management Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Sometimes it will be difficult to integrate third-party tools Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? I mostly use it for Leads and task management. It gives an easy view. Also, sometimes I use it for manual follow-up as well Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joaquin I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joaquin I.") JI Joaquin I. SDR Team Lead Mid-Market (51-1000 emp.) 1/26/2026 "Organized Workflow, Stellar Customization" 5/5 What do you like best about Zoho CRM? I like that in Zoho CRM, you can create your own tasks and assign specific urgency levels to them, whether they are very important, not very important, or just so-so. I also appreciate the ability to build my own models and dashboards, which gives me a very clear picture of what is going on. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Well, sometimes it kind of mixes up the leads, and the integration with their dialer, Zoho dialer, wasn't great, so we just needed to migrate to another one. So that was the main problem. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? I use Zoho CRM to organize all my leads and information, integrate with other software, and keep track of my tasks and my team's tasks, ensuring a much more organized team operation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 12/20/2025 "Perfect CRM for New Businesses and Freelancers" 4.5/5 What do you like best about Zoho CRM? Easy to use even for those that aren't that tech savvy. It has many features that are helpful to new businesses or freelancers to manage their customer relations without spending too much money. It is easy to integrate and implement into the business with customer support always available as and when needed. I use it frequently. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? To be honest I cannot think of anything after 4 years of use. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? With Zoho I am able to capture leads, send out estimates, create and send invoices plus keep my books in order by tracking every sale. As a startup this is valuable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Manideep T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manideep T.") MT Manideep T. Mid-Market (51-1000 emp.) 3/24/2026 "Great CRM with Room for Improvement." 5/5 What do you like best about Zoho CRM? Zoho CRM is that it’s easy to use and helps keep all customer information organized in one place. It also saves time with simple automation and works well with other Zoho apps. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? some features can feel complicated at first, and it takes time to learn everything. Also, the interface can sometimes feel a bit cluttered. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It helps me streamline the sales process, making it easier to follow up on leads, track progress, and automate repetitive tasks. This saves time and improves efficiency, leading to better customer relationships and more sales opportunities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Subhayan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhayan R.") SR Subhayan R. Marketing Coordinator Small-Business (50 or fewer emp.) 4/10/2024 "Benefits of Zoho CRM" 3.5/5 What do you like best about Zoho CRM? The first thing that I want to mention is how zoho has developed more apps integration with CRM, now we have more application to integrate and working in zoho crm became more smooth, also we can direct email from CRM with the help of their Inhouse AI, it made things easier, also workflows are increased now and we can make better workflows to make the lead coming and followup easy. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Making their UI more easy or making videos to learn using their application, which will be better than documents, also making the applications little faster. If we are paying for premium make sure they give premium services to us. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? best for customer relation management, most reliable for travel agencies as Zoho crm can be customised, better customized reporting and great dashboards. Review collected by and hosted on G2.com. Show More 12/29/2025 Validated ReviewerIncentivizedSource: G2 invite ![Bansee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bansee B.") BB Bansee B. BDR Mid-Market (51-1000 emp.) 12/23/2025 "I'd say Zoho CRM is very reliable CRM and one of the best." 5/5 What do you like best about Zoho CRM? Zoho CRM is very use friendly to use, I have used it in my previous organization and currently at Haptik, we used Hubspot but we have already partnered with ZOHO and we do recommend them to our customers as well. They have a very seamless support and implementation process and I have used it for almost 2 years everyday in my past company, easy to integrate with the surround sound as well. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? There is nothing as such about ZOHO CRM that I dislike. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It has helped me in having the customer data base in place properly customised as per my requirements, Email tracking and notes. frequent reminders and email sequencing for lead management and generation. It is very easy to integrate which also did help me alot to route the data to more softwares. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Chithra R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chithra R.") CR Chithra R. Financial Analyst Mid-Market (51-1000 emp.) 8/6/2026 "Strong Database That Boosts Analytics and Executive Decision-Making" 5/5 What do you like best about Zoho CRM? Good Database. Helps in analytics. Helpful for top management in decision making. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Unnecessary data points available under the dash board Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Database management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anees S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anees S.") AS Anees S. Information Technology Help Desk Analyst Information Technology and Services Enterprise (\> 1000 emp.) 11/18/2025 "Efficient Lead Management with Stellar Support" 4.5/5 What do you like best about Zoho CRM? I appreciate Zoho CRM's efficiency, which significantly enhances my productivity by keeping everything related to lead generation and maintenance in a single place. This centralized approach allows me to work more effectively without having to switch between multiple applications, thus streamlining my workflow. I also value the support and maintainability offered by Zoho CRM. The customer support team is very helpful, and their assistance made the initial setup process quite easy. Being able to set up and get the systems working smoothly with the help of Zoho's customer support team was a significant advantage. Overall, these features contribute to a seamless and productive experience with Zoho CRM. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I am somewhat concerned about the fee structure of Zoho CRM, which appears to be a potential drawback. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? I use Zoho CRM for lead generation and customer management, streamlining my tasks into a single platform. It boosts my efficiency by keeping all related information centralized, improving workflows without needing to switch applications. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pradeep S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradeep S.") PS Pradeep S. Business Consultant Mid-Market (51-1000 emp.) 11/18/2025 "Affordable, Flexible, and Scalable Solution for Seamless Team Collaboration" 4.5/5 What do you like best about Zoho CRM? The best thing about the tool is its affordability, scalability and its flexibility through extensive customizations options and automations. It is an easy to use platform and It also has strong integrations, multi channel support which makes it a great tool for your customer related data. It creates a centralised repository and a system which is accessed by different teams including sales, marketing as well as support teams. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? You might experience occassional bugs while working but apart from that the tool is a great fit for businesses of all sizes. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? The problems it is solving for us including data unification, manual processes and customer management by creating a common central system which is accessible by sales, marketing, business and support teams. It is helping us to overcome data entry issues, works on blind spots and bridges the gap of disconnected teams. It has benefitted us by helping us work on poor customer retention by working on customer incidents on time while reducing the TAT for any issues raised by them. It's central system made it easy to work on things in an efficient manner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Calvin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin L.") CL Calvin L. Founder Human Resources Small-Business (50 or fewer emp.) 9/1/2025 "Good entry level CRM for solopreneur" 4.5/5 What do you like best about Zoho CRM? Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work. I also like the customisation options — fields, modules, and workflows can be tailored to fit my outreach needs without needing technical expertise. The reporting and dashboards give me better visibility into my pipeline and activity tracking. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work. I also like the customisation options — fields, modules, and workflows can be tailored to fit a coaching business without needing technical expertise. The reporting and dashboards give me better visibility into my pipeline and activity tracking. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Track leads from enquiry through to becoming paying clients. Automate follow-ups and reminders so no opportunity is missed. Maintain clear records of client sessions, payments, and engagement history. Gain better visibility into which marketing and outreach activities generate results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Zoho CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zoho CRM ](https://www.g2.com/products/zoho-crm/discussions/new) GU Guest User • Last activity over 2 years ago What is Zoho CRM used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) GU Guest User • Last activity 4 months ago Is Zoho CRM really free? 5 Upvotes 4 [ Join the conversation ](https://www.g2.com/discussions/is-zoho-crm-really-free) [ View all Discussions ](https://www.g2.com/products/zoho-crm/discuss) ## Pricing Options Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month ### Enterprise $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) Zoho CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm) ##### ##### Zoho CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Mobile & Social Mobile User Support [ View More Features ](https://www.g2.com/products/zoho-crm/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Lead Capture](https://www.g2.com/categories/lead-capture)[Sales Enablement](https://www.g2.com/categories/sales-enablement)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[CPQ](https://www.g2.com/categories/cpq)[Client Portal](https://www.g2.com/categories/client-portal)[Insurance CRM](https://www.g2.com/categories/insurance-crm)[Sales Gamification](https://www.g2.com/categories/sales-gamification)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform provides workflow automation for recruitment teams?](https://www.g2.com/discussions/what-platform-provides-workflow-automation-for-recruitment-teams)[Top-rated big data integration solutions for cloud migration](https://www.g2.com/discussions/what-are-the-top-rated-big-data-integration-solutions-for-cloud-migration)[Best platforms for visualizing HR data](https://www.g2.com/discussions/what-are-the-best-platforms-for-visualizing-hr-data) [Most popular user session replay software](https://www.g2.com/discussions/most-popular-user-session-replay-software)[Which IT compliance services offer proven quick deployment and minimal need for external implementation consultants?](https://www.g2.com/discussions/which-it-compliance-services-offer-proven-quick-deployment-and-minimal-need-for-external-implementation-consultants)[Pros and Cons Details](https://www.g2.com/products/zoho-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)