--- title: Zoho CRM Reviews meta\_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2948 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 2948 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews & Product Details Visit Website Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. * * * Product Website Zoho CRM Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho CRM Community](https://www.g2.com/products/zoho-crm/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Manojkumar Sekar Show More ## Pricing Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-crm/competitors/alternatives) ## User Insights Average based on 2948 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zoho CRM Integrations (46) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clay ](https://www.g2.com/products/clay-com-clay/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRM Assistant for Gmail™ ](https://www.g2.com/products/crm-assistant-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dripify ](https://www.g2.com/products/dripify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Calendar for Confluence ](https://www.g2.com/products/google-calendar-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpotGA4 ](https://www.g2.com/products/hubspotga4/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") KrispCall ](https://www.g2.com/products/krispcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kylas Sales CRM ](https://www.g2.com/products/kylas-sales-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Seamless (formally Seamless.AI) ](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spendesk ](https://www.g2.com/products/spendesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Valyx ](https://www.g2.com/products/valyx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wati ](https://www.g2.com/products/wati/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Books ](https://www.g2.com/products/zoho-books/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Campaigns ](https://www.g2.com/products/zoho-campaigns/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Cliq ](https://www.g2.com/products/zoho-cliq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Forms ](https://www.g2.com/products/zoho-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Mail ](https://www.g2.com/products/zoho-mail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Marketing Automation ](https://www.g2.com/products/zoho-marketing-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho SalesIQ ](https://www.g2.com/products/zoho-salesiq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Social ](https://www.g2.com/products/zoho-social/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Survey ](https://www.g2.com/products/zoho-survey/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZoomInfo DaaS ](https://www.g2.com/products/zoominfo-daas/reviews) Show More ![Hrithik G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hrithik G.") HG Hrithik G. Sales Head Mid-Market (51-1000 emp.) 3/24/2026 "Account-Based Contacts Make Pipeline Management Clear and Simple" 4/5 What do you like best about Zoho CRM? I like that it has a system for accounts, and within each account you can have contacts. This makes it easier to understand which ICP we’re currently working with and how we can manage the pipeline accordingly. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I don’t dislike it, but it would be great if there were a better wayor a clearer reporting systemto understand the activity of the person using it. Also, having a procurement stage built into the system would be a big improvement. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Managing Pipeline, the number of accounts set, the revune managemnet, the Email/ABM activities which can be done is a great feature to have Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Neel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neel R.") NR Neel R. Account Executive Small-Business (50 or fewer emp.) 4/29/2026 "Simple & Reliable CRM for Managing Sales Pipelines" 4/5 What do you like best about Zoho CRM? What I like most about Zoho CRM is how simple and practical it is for managing the entire sales process. It helps keep leads, follow-ups, emails, and pipeline activity organised in one place, which saves a lot of time. The automation features and customisation options are also very useful without being overly complicated. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Some parts of the interface can feel a bit outdated, and certain advanced features take time to set up properly. Reporting and integrations could also be a little more intuitive for new users. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM helps me manage leads, track sales activity, automate follow-ups, and keep customer communication organised. It improves visibility across the pipeline, saves manual work, and helps the team respond to prospects more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![TEJENDER K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TEJENDER K.") TK TEJENDER K. Digital Marketing Executive Consulting Mid-Market (51-1000 emp.) 4/28/2024 "Easy to use and great for small businesses" 3/5 What do you like best about Zoho CRM? Zoho team changed UI/UX now it's looking more modern and cleaned view and ZIA become more advance giving prediction on deals, best timing for emails and calls they added now Teamspace that great add on where we can now create multiple space so Account manager now only able to see those module which we have assigned and arrange them on there needs, not ZIA has smart prompt and voice of the customer that great add On what I like most Is CPQ product configurator, Price Rules and guided selling these are new and very helpful or us. And for new more features that they have added is we can Customize Canvas but it's not that much optimise friendly previously for custom button we have to use HTML code thanks to KIOSK now. Sometime those HTML not worked but Kiosk never faild it's worked all the times. They have also added Connected workflow now we are able to connect Two module Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? There is lots of improvement areas from the point of view from as Marketer we have integration with pagesense but it failed to push the users information like visit info website info, time spent etc from zoho forms to pagesense to zoho crm. Due to this our product manager failed give personalised recommendation to the customers. And there UI/UX is still not beginner friendly like hubspot. This zoho CRM is very advance sometime our Account manager gets confused. And there is no options to delete some sections from the module like social we re not using its unnecessary adding a space on modules and main problem is what we are facing is lack of support from the CRM team, ZOHO One support team on integration issues like Email configuration with Outlook from IMAP or Graph API in our organisation account in all the Licences we are facing a Outlook email Syncs issues some email getting synced some not. No support from Zoho Team. These are the area where they need to improve. I will add more if I faced more issues Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It's has all the tracking how many emails our sales team are sending calls they are making on daily basis, weekly basis we can able to track everything and then able to take decision. It's has report session where we can able to track or create report with the help of all the filters Review collected by and hosted on G2.com. Show More 12/10/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Mid-Market (51-1000 emp.) 6/24/2026 "Complicated Setup, Needs Streamlined Features" 1/5 What do you like best about Zoho CRM? I like that Zoho CRM was relatively easy to use, but it just needs to grow more. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I didn't have the best experience with Zoho CRM because it lacked text integration, which caused problems. Things weren't as streamlined and seamless. When emailing a client, it would have been helpful to send a text message too, but there was no option for that. It could be really complicated depending on the tab you were in, and not all options were available unless you were directly on the lead. The initial setup was very complicated, leading us to cancel it. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM aims to organize meetings, facilitate calling leads, and sending emails, but lacks text integration, causing issues. Its ease of use was a plus, though it requires more growth. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tejasvi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tejasvi G.") TG Tejasvi G. Digital marketing executive Machinery Small-Business (50 or fewer emp.) 4/30/2024 "My favorite app for the lead management" 5/5 What do you like best about Zoho CRM? Now my Zoho CRM is connected to email as well as wordpress elementor form. Even now i update the lead status and its notes in real time and my team member can review it. Sometimes i use Social feature of the Zoho CRM to post on linkedin, facebook simultaneously. I use this crm twice a day Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? The report generation is little confusing sometimes as example we want the TAT for the pre-lead to lead, that we cannot automatically calculated. if there is any option which can calculate the days of pre-leads coming in and converting to leads that will be good for us. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho is giving my all lead data at my fingertips, i can access the customer data and even send emails to customer directly from this. i can book opportunities and the profits from the customers, and get final values for presenting to the upper management Review collected by and hosted on G2.com. Show More 12/10/2025 Current UserValidated ReviewerIncentivizedSource: Organic ![Brad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad B.") BB Brad B. Director of eCommerce Mid-Market (51-1000 emp.) 2/12/2026 "Extensibility with Integration Challenges" 3/5 What do you like best about Zoho CRM? I liked the extensibility of Zoho CRM - it has lots of modules that allow us to manipulate customer data for different purposes. These modules helped us to categorize customers and leads based on contact frequency, and whether they have been marketed to. It also allowed us to sync data from other systems like ZoomInfo to include information we didn't have at hand in their contact record. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Unfortunately, the onboarding process was not very good. We went through several trainers who had difficulty in setting the system up for our needs and there were several delays in going live as we wanted to use the platform. In addition, the system has many modules, but they don't all work together as seamlessly as they are purported to. There is also confusion and duplication of services, for example, there are forms that can be built in Zoho CRM, but also a completely separate (additional subscription cost) Zoho Forms module that we had difficulty deciding between as each had their own pros and cons. We attempted to integrate it with Microsoft 365 for email tracking purposes but it didn't allow us to achieve what we wanted as easily as it should have. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM allowed us to import, manage communications with, and document our customers and leads. Its extensibility with various modules let us categorize contacts and sync data from other systems, making it effective for manipulating customer information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alejandro T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro T.") AT Alejandro T. Senior Business Development Representative Small-Business (50 or fewer emp.) 4/30/2026 "Clean, Intuitive Interface with Seamless Integrations and Fast Support" 5/5 What do you like best about Zoho CRM? The interface is so clean, very intuitive and easy to use and navigate, it integrates seamlessly with all of our outreach apps, Zoho CRM is fast, loading times are relatively low even with huge datasets, whenever we have an issue the support team replies super fast, love it Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Nothing, i think it's perferct for our use case Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It integrates with all of our outreach apps natively so we can manager everything in 1 place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![abhay pratap singh c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "abhay pratap singh c.") AC abhay pratap singh c. Branch Manager Capital Markets Enterprise (\> 1000 emp.) 12/10/2025 "Seamless KYC Tracking and Integration with Zoho CRM" 5/5 What do you like best about Zoho CRM? Zoho CRM is more helpful for me because we can integrate Zoho Mail and our KYC system, and also track the complete KYC process from within the CRM.it is very easy to use and we can also install its mobile application. we can also create Zoho sheets and implement in Daily tasks. i am using Zoho CRM from last 7 years . Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? At times, Zoho CRM experiences performance issues due to its drive-based structure, and connecting directly with a support executive can also be challenging Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? As a stock broker, we can easily integrate Zoho CRM with our website and mobile KYC system. It also allows us to distribute leads through a proper algorithm-based process. We can send emails directly through the CRM, chat with internal teams and teammates, and Zoho CRM automatically creates performance dashboards. It also provides all required reports within seconds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vandit C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vandit C.") VC Vandit C. Marketing Coordinator Marketing and Advertising Small-Business (50 or fewer emp.) 1/13/2026 "Customizable and User-Friendly Platform That Streamlines Marketing & Sales" 4.5/5 What do you like best about Zoho CRM? The customization options that it provides along with the ease of use of this platform and convenient integration with the other Zoho tools helps a lot in aligning the Marketing & Sales processes. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Not a huge fan of the UI. Feels a bit cluttered & over-whelming at times. Basically, there's a learning curve when it comes to Zoho CRM which requires some time & patience initially to set up customizations and get used to the platform. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It's essentially assisting us in solving the Lead Management issue wherein we are able to rank, file & process leads in a more streamlined manner. From capturing user data to automating follow-ups and efficiently tracking the deal progress, it improves visibility across teams and helps us respond faster to clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![PRANSHU R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PRANSHU R.") PR PRANSHU R. Associate Software Developer Mid-Market (51-1000 emp.) 1/29/2026 "Centralized Client Threads + Seamless Zoho Integration for Invoicing and CRM" 4.5/5 What do you like best about Zoho CRM? I like its centralized communication hub, where I can see all threads with a client in one place. I also like how it’s integrated with other Zoho products, like Zoho Books, to generate and send invoices. We can also use its custom widgets to create specialized UI components and set up webhooks so that our customers are automatically added as a lead in the CRM. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Zoho uses its own scripting language, which I find to be a hindrance. I would much prefer using JavaScript or Python instead. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It helps us unclutter fragmented data and minimize manual lead management. By automating parts of our pipelines, it frees up time so we can focus on other necessary areas of our work. The CRM also functions as an analytics tool, which helps me identify which tech stacks or projects are the most profitable. Finally, the API lets us build custom integrations across different development environments. Review collected by and hosted on G2.com. Show More 2/3/2026 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Zoho CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zoho CRM ](https://www.g2.com/products/zoho-crm/discussions/new) GU Guest User • Last activity over 2 years ago What is Zoho CRM used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) GU Guest User • Last activity 4 months ago Is Zoho CRM really free? 5 Upvotes 4 [ Join the conversation ](https://www.g2.com/discussions/is-zoho-crm-really-free) [ View all Discussions ](https://www.g2.com/products/zoho-crm/discuss) ## Pricing Options Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month ### Enterprise $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) Zoho CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm) ##### ##### Zoho CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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