--- title: Zoho CRM Reviews meta\_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2947 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 2947 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews & Product Details Visit Website Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. * * * Product Website Zoho CRM Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho CRM Community](https://www.g2.com/products/zoho-crm/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Manojkumar Sekar Show More ## Pricing Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-crm/competitors/alternatives) ## User Insights Average based on 2947 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zoho CRM Integrations (46) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clay ](https://www.g2.com/products/clay-com-clay/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRM Assistant for Gmail™ ](https://www.g2.com/products/crm-assistant-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dripify ](https://www.g2.com/products/dripify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Calendar for Confluence ](https://www.g2.com/products/google-calendar-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpotGA4 ](https://www.g2.com/products/hubspotga4/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") KrispCall ](https://www.g2.com/products/krispcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kylas Sales CRM ](https://www.g2.com/products/kylas-sales-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Seamless (formally Seamless.AI) ](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spendesk ](https://www.g2.com/products/spendesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Valyx ](https://www.g2.com/products/valyx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wati ](https://www.g2.com/products/wati/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Books ](https://www.g2.com/products/zoho-books/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Campaigns ](https://www.g2.com/products/zoho-campaigns/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Cliq ](https://www.g2.com/products/zoho-cliq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Forms ](https://www.g2.com/products/zoho-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Mail ](https://www.g2.com/products/zoho-mail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Marketing Automation ](https://www.g2.com/products/zoho-marketing-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho SalesIQ ](https://www.g2.com/products/zoho-salesiq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Social ](https://www.g2.com/products/zoho-social/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Survey ](https://www.g2.com/products/zoho-survey/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZoomInfo DaaS ](https://www.g2.com/products/zoominfo-daas/reviews) Show More ![Surajit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surajit B.") SB Surajit B. IT Manager Real Estate Mid-Market (51-1000 emp.) 5/25/2026 "Simple and affordable CRM for growing businesses." 4.5/5 What do you like best about Zoho CRM? 1. Easy to use interface for beginners. 2. Affordable pricing compared to many crms 3. Integration with other Zoho apps work smoothly 4. Customizable Dashboard and reports Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? 1. Initial setup can feel confusing 2. Some advance features should include, such multi layered and same allocations of leads based on logic set. 3. UI looks outdated and very simple Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Since we are using most of the ZOHO tools and this is all in one solutions for sales, leads and customer management. Budget-friendly for small business. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite AE Abhiraj E. Senior customer success executive Information Technology and Services Mid-Market (51-1000 emp.) 12/18/2025 "Dependable, User-Friendly CRM Packed with Powerful Features" 5/5 What do you like best about Zoho CRM? Zoho CRM stands out as a reliable and affordable option, especially for small to mid-sized businesses. Its intuitive interface makes navigation simple, though mastering some of the more advanced features may require a bit more time. The setup process is easy to follow, aided by clear instructions and ready-made templates that help streamline the experience. Zoho CRM is designed for daily use and excels at managing ongoing sales activities and customer relationships. The platform offers a robust suite of features, including automation, analytics, and AI-powered insights, all of which contribute substantial value. Customer support is generally responsive, but the quality of assistance can differ based on your subscription level. Integration with other Zoho products and third-party services is smooth and flexible, making Zoho CRM a versatile solution for diverse business requirements. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? We have not experienced any significant problems with Zoho. On the rare occasions when an issue did arise, Zoho resolved it promptly and efficiently in real time. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM effectively tackles the difficulties of organizing customer information, managing sales pipelines, and keeping track of follow-ups by bringing all these functions together in one centralized platform. It simplifies our daily sales processes, automates repetitive tasks, and gives us better insight into customer interactions. As a result, we save time, reduce manual mistakes, increase our team's productivity, and are able to make more informed decisions with the help of clear reports and analytics. Review collected by and hosted on G2.com. Show More 1/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kerly D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerly D.") KD Kerly D. Purchasing and helpdesk admin Small-Business (50 or fewer emp.) 5/5/2026 "Versatile but Slow and Costly CRM" 2.5/5 What do you like best about Zoho CRM? I like Zoho CRM for its versatility in lead conversion, email, and the ability to use it on multiple devices. It's really helpful that I can use the app to get things done while on the phone, making my workflow more efficient. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I find Zoho CRM slow, which is problematic for getting work done efficiently. It's also expensive, which might be a concern for budget-conscious users. Additionally, there's inconsistency in customer support, which can be frustrating when needing help. The initial setup wasn't easy at all, which could be a barrier for new users trying to get started. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? I use Zoho CRM for handling client omnichannels, providing multiple paths of communication. Its versatility for lead conversion, email, and use on multiple devices helps me get tasks done efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ishani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishani S.") IS Ishani S. Senior Business Development Executive Mid-Market (51-1000 emp.) 7/21/2026 "Easy to Navigate and Great for Tracking Leads and Prospects" 4.5/5 What do you like best about Zoho CRM? It's so easy to navigate and use also, keeps a well track record of the leads, prospects. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? it performs well overall but at some points lags a little bit. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It comes at a great price to my organization and supports the whole sales team with it's easy to learn and navigate methodology. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic Review from User Profile ![Abhijith P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhijith P.") AP Abhijith P. Customer Support Analyst Mid-Market (51-1000 emp.) 3/18/2026 "Flexible, Centralized Zoho CRM That Streamlines Leads and Automation" 4.5/5 What do you like best about Zoho CRM? Zoho CRM is very flexible and customizable, which helps in managing leads, pipelines, and customer data in a structured way. I particularly like how everything is centralized—emails, calls, notes, and deals are all in one place. The automation features like workflows and follow-ups save a lot of manual effort, and the integration with other Zoho tools makes it even more efficient. It’s also cost-effective compared to other CRMs while still offering strong features. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? The main challenge is the learning curve, especially during the initial setup. The interface can feel a bit cluttered with too many options, which makes it slightly difficult to navigate at first. Some advanced customizations also require technical understanding, and customer support can sometimes be inconsistent depending on the issue. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM helps in organizing and tracking all customer and lead information in one place, which removes the need to manage data across multiple tools or spreadsheets. It improves follow-up consistency through automation and gives clear visibility into the sales pipeline. This helps in making better decisions, saving time, and improving overall productivity and team coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pushpalaxmi V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pushpalaxmi V.") PV Pushpalaxmi V. Assistant Manager - Pre Sales Mid-Market (51-1000 emp.) 3/26/2026 "Effortlessly Manages Opportunities and Tasks" 4.5/5 What do you like best about Zoho CRM? I use Zoho CRM for multiple purposes like booking opportunities, tracking them, and gathering reports for analysis. It really eases my work in analyzing reports and understanding opportunity stages. I find the User Interface really easy to work with. As a pre-sales person, I have to connect with many people through calls and meetings, and Zoho CRM helps me keep track of those calls and meeting notes, which I really like. It also offers an option to add tasks, which helps me remember my tasks and calls. The setup was really user-friendly, and I think it covers almost all the features I need. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? May be its refresh rate can be increased Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? I use Zoho CRM to analyze reports, track opportunities, and manage calls and meeting notes. It helps me remember discussions and reminds me of tasks, streamlining my workflow as a pre-sales person. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Piyush G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush G.") PG Piyush G. Marketing Lead Mid-Market (51-1000 emp.) 5/10/2026 "Intuitive Yet Powerful for Lead Management" 4.5/5 What do you like best about Zoho CRM? I love the amount of filtration I can do with Zoho CRM and how simple the UI and UX are. The usability is very straightforward. The best part is I can easily integrate Zoho CRM with Zoho Analytics to visualize all the metrics. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? So Zoho CRM has a slight learning curve, I would say. So initially, it might be too much for a new user, but once you get a hang of it, it is straightforward. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? I use Zoho CRM to track leads from various sources like our website and ads, identify which channel generates the most leads, and understand customer buying stages. It provides detailed insights, helping us improve business verticals and focus our marketing efforts effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 3/24/2026 "Seamless Integration, Transparent Pricing" 5/5 What do you like best about Zoho CRM? I like that Zoho CRM's charges are transparent and clearly listed on the website, which I find to be a very good thing. The integration with other apps is also good, making it more versatile for my needs. Additionally, the initial setup was very easy and good, which really helped in getting started without any hassle. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? including more AI features is good for the platform Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM helps my customer support team handle daily calls, analyze email received stats, and track leads and conversions effectively. Review collected by and hosted on G2.com. Show More 4/29/2026 Current UserValidated ReviewerSource: Organic MH Michelle H. Senior Travel Agent Small-Business (50 or fewer emp.) 4/17/2026 "Efficient Lead Management with Zoho CRM" 5/5 What do you like best about Zoho CRM? I like that Zoho CRM allows me to effectively manage all the requirements needed for lead management and pipeline business efficiently in one place. The ability to access everything needed, from the source of a lead to its closure, confirmation of a deposit, and follow-up tasks, provides an efficient overview of the time it takes to complete a particular inquiry. It also helps in identifying possible areas of improvement. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I think that integrating AI into the email format would be helpful in ensuring that replies are faster and more efficient. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM helps me avoid a backlog of tasks, ensuring efficient lead management. It meets all requirements for managing leads and the pipeline efficiently in one place, providing a clear overview of tasks from lead source to follow-up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic LE Luke E. Sales Mid-Market (51-1000 emp.) 12/16/2025 "Intuitive, Customizable, and Boosts Productivity Effortlessly" 5/5 What do you like best about Zoho CRM? What I like best about Zoho CRM is how intuitive and customizable it is, allowing me to manage leads, activities, and pipelines efficiently in one place. The automation features help reduce manual work and ensure timely follow-ups, which improves productivity and consistency. I also appreciate the integrations with other tools, which make it easy to keep all customer data aligned and up to date. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? One drawback of Zoho CRM is that some advanced features have a learning curve and can take time to configure properly. At times, the interface can feel a bit cluttered when managing complex workflows, which may slow navigation. Additionally, certain customizations or integrations require more setup than expected. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM solves the challenge of keeping lead, contact, and deal information organized and centralized in one system. It helps ensure consistent follow-ups, better visibility into the sales pipeline, and improved collaboration across the team. As a result, I’m able to work more efficiently, stay on top of priorities, and focus more time on high-value activities rather than manual tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Zoho CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zoho CRM ](https://www.g2.com/products/zoho-crm/discussions/new) GU Guest User • Last activity 4 months ago Is Zoho CRM really free? 5 Upvotes 4 [ Join the conversation ](https://www.g2.com/discussions/is-zoho-crm-really-free) GU Guest User • Last activity over 2 years ago What is Zoho CRM used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) [ View all Discussions ](https://www.g2.com/products/zoho-crm/discuss) ## Pricing Options Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month ### Enterprise $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) Zoho CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm) ##### ##### Zoho CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Mobile & Social Mobile User Support [ View More Features ](https://www.g2.com/products/zoho-crm/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Lead Capture](https://www.g2.com/categories/lead-capture)[Sales Enablement](https://www.g2.com/categories/sales-enablement)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[CPQ](https://www.g2.com/categories/cpq)[Client Portal](https://www.g2.com/categories/client-portal)[Insurance CRM](https://www.g2.com/categories/insurance-crm)[Sales Gamification](https://www.g2.com/categories/sales-gamification)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform provides workflow automation for recruitment teams?](https://www.g2.com/discussions/what-platform-provides-workflow-automation-for-recruitment-teams)[Top-rated big data integration solutions for cloud migration](https://www.g2.com/discussions/what-are-the-top-rated-big-data-integration-solutions-for-cloud-migration)[Best platforms for visualizing HR data](https://www.g2.com/discussions/what-are-the-best-platforms-for-visualizing-hr-data) [Most popular user session replay software](https://www.g2.com/discussions/most-popular-user-session-replay-software)[Which IT compliance services offer proven quick deployment and minimal need for external implementation consultants?](https://www.g2.com/discussions/which-it-compliance-services-offer-proven-quick-deployment-and-minimal-need-for-external-implementation-consultants)[Pros and Cons Details](https://www.g2.com/products/zoho-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)