I like the adaptability of Zoho CRM Plus. I've integrated it with my email and digital marketing campaigns, which helps keep leads structured and allows my team to follow up and convert these into closures efficiently. The customer support team and implementation made the onboarding easy, and the setup was relatively fast. Review collected by and hosted on G2.com.

I found the cost to be a significant issue. When we initially started using Zoho CRM Plus as a startup with 20 employees, it wasn't very costly. However, as our team grew, the expenses increased to a point where we had to consider developing our own CRM system, which highlighted the financial burden of scaling with Zoho CRM Plus. Review collected by and hosted on G2.com.

So it is one stop-solution for sales, marketing, support, analytics, social, email campaigns, etc. Review collected by and hosted on G2.com.

UI can be made better and there should be steps for each that how to use it, to help user to use it in an easy and efficient manner. Review collected by and hosted on G2.com.

Zoho CRM plus is a great tool for integration of customer overall experience with organization that bundles sales, support, analytics at one place. Review collected by and hosted on G2.com.

Zoho CRM plus is focused just on customer experience it is not full suite for all operation related to business. Review collected by and hosted on G2.com.

I like Zoho CRM Plus for its user interface, which I find very comfortable and approachable, especially for an SDR. The workflows are designed in a way that makes them easy to use. I also appreciate how the sales funnel is designed, along with the deal movement and the opportunities stages being aligned very comfortably for our needs. Review collected by and hosted on G2.com.

I think the interface can be improved quite a lot. Sometimes it seems messy in order to track our pipeline. The pipeline layout can be improved a lot. Review collected by and hosted on G2.com.

An all-in-one approach that breaks down silos by bringing sales, marketing, and customer support together in a single interface. Review collected by and hosted on G2.com.

It was a little difficult to set up at first, and it took some time to learn all the tools. Review collected by and hosted on G2.com.

Features are pretty seamless and easy to use, also funnel system is also well manageable Review collected by and hosted on G2.com.

Can improve on the UI little bit as it looks a little basic than competitive CRMs Review collected by and hosted on G2.com.

1. All-in-One Customer Experience Platform

Zoho CRM Plus isn’t just a CRM — it bundles sales, marketing, support, analytics, and collaboration apps into a unified suite.

2. Deep Customer Context

3. Built-In Automation & AI Review collected by and hosted on G2.com.

1. Customization Can Be Tricky while using the CRM.

2. Integrations are challenging with different applications. Review collected by and hosted on G2.com.

Its an all in one scalable and user friendly platform that act as a bouquet of multiple separate offerings of Zoho apps. Its a fantastic platform for SMB and SME users to buy a unified platform instead of using various individual apps. It combines the bundle of various essentials app as off the shelf ready to use app for a mid size company to run their operations efficiently. Review collected by and hosted on G2.com.

There is nothing to dislike as it offers so much to a user. It may be little challenging early on in case of vary low technical knowledge but still the platform is very user friendly. The initial set up requires patience, understanding and bit of tech knowledge to set up the platform properly. Review collected by and hosted on G2.com.

The interface is user-friendly and straightforward. It isn’t complicated to use, and everything feels easy to navigate. Review collected by and hosted on G2.com.

The limitation of sending bulk invoice to 100 only. Review collected by and hosted on G2.com.

It is easy to use and offers a customizable user interface. Review collected by and hosted on G2.com.

The only "challenge" for me has been mastering the mobile version. Review collected by and hosted on G2.com.