Managing Zoho CRM has been surprisingly straightforward. As the owner of a small startup, I have found Zoho extremely helpful for overseeing both small and large teams. I rely on it to track bugs and manage my team's overall sprint, which has made my workflow much more efficient. Review collected by and hosted on G2.com.

Many application and tools under "Plus" do not integrate well, also there is a large learning curve and it could get overwhelming for new users and small companies Review collected by and hosted on G2.com.

What I like most about Zoho CRM Plus is how easy it is to use right from the start. Everything—sales, marketing, support—feels connected and simple to navigate, so our team didn’t need weeks of training like we did with SAP. It just works without having to rely on IT for every little tweak, which makes day-to-day work much smoother Review collected by and hosted on G2.com.

What I dislike about Zoho CRM Plus is that while it’s easy to use, it can feel a bit limited when you need advanced customization or complex workflows. Coming from SAP, you notice that reporting and analytics aren’t as deep, and integrating with other enterprise systems can be more of a headache. It’s great for smaller teams, but larger or more complex operations might find it a bit restrictive. Review collected by and hosted on G2.com.

Zoho CRM Plus stands out because it integrates multiple customer facing tools into one ecosystem, helping us streamline operations and make data driven decisions as a growing company Review collected by and hosted on G2.com.

While the platform is powerful, the learning curve can be slightly steep at the beginning for new users Review collected by and hosted on G2.com.

What I like most about Zoho CRM Plus is that it keeps all our sales, marketing, and support info in one place, so the whole team stays connected. I also love how the AI and automation features help me save time and focus on the leads that really count. Review collected by and hosted on G2.com.

I honestly don’t have anything I dislike about Zoho CRM Plus Review collected by and hosted on G2.com.

I use Zoho CRM Plus as a unified hub to manage the entire customer life cycle, serving as a primary engine for lead management, sales automation, and cross-departmental communication. One of the most valuable aspects is the unified interface combined with the blueprint feature, which allows me as an automation specialist to build end-to-end sales processes that guide users step by step, acting as a game changer. Zoho CRM Plus ensures data integrity across sales, marketing, and support without the need for complex third-party connectors. I also love the deluge scripting capability, which enables me to build custom logic that extends far beyond standard 'out of the box' automation. Additionally, I find incredible value in the ability to integrate with Google Workspace for communication and Slack for real-time lead notifications. I'd give it a 9 out of 10, as it provides exceptional value for anyone needing a unified, automation-heavy stack. Review collected by and hosted on G2.com.

The UI can be overwhelming and cluttered because of how many features are packed in. It takes a significant amount of time to train new team members to navigate it effectively. Review collected by and hosted on G2.com.

I really like how Zoho CRM Plus acts as an omnichannel communication hub, which helps in handling emails, phone, live chat, website visitors, and social media direct messages all in one place. Having Zia AI assistant is another big plus, as it provides guidance about the next steps to be followed. It's amazing having everything in a single platform, which makes running campaigns, collecting leads, and following up much more streamlined. It's also super efficient to use and easy to integrate with other platforms. Review collected by and hosted on G2.com.

Even though Zoho CRM Plus has many advantages, it takes more time to understand its overall features and not that easy for everyone to use it. Time taken to adopt or learn its uses and features is so long. There is a big support concern, mostly they have chat support, and it takes long to respond, often comes with an irrelevant answer. It is not that easy because I have already used a Zoho product; it is somewhat easy for me to understand and get used to it. Review collected by and hosted on G2.com.

What I like best about Zoho CRM Plus is how everything you need to manage customer relationships is brought into one place without feeling overly complicated. Review collected by and hosted on G2.com.

downside is that the interface isn’t always the most intuitive. Some actions take more clicks than expected, and finding specific settings or reports can take time until you’re familiar with the layout. Review collected by and hosted on G2.com.

What I like best about Zoho CRM Plus is that it brings everything together in one place. I don’t have to jump between different tools to track customer interactions, tasks, or updates like it’s all connected. The interface is pretty easy to follow, and having things like emails, activities, and customer details linked saves a lot of time. It helps me stay organized without needing a bunch of separate apps. Review collected by and hosted on G2.com.

There are so many features packed into it that the interface isn’t always the easiest to navigate Review collected by and hosted on G2.com.

What I like most about Zoho CRM Plus is the simple overview and the quick feedback on the processing status. The initial setup was super easy, the onboarding was great and quickly implementable for everyone on the team. Review collected by and hosted on G2.com.

Zoho CRM Plus could improve the app to make it clearer. Review collected by and hosted on G2.com.

The main strength of Zoho CRM+ is the integrated platform that easily incorporates with sales and marketing and support team and, therefore, offers a 360 degree view of customer engagements. The most valuable usage of this integration is to improve collaboration of different teams, mechanization of the sale operations, and providing AI-enhanced insights that can take productivity to the next level.

Its main advantage lies in the ability to remove interdepartmental silos so that organizational departments can provide personalized and data-driven customer experiences on a single interface. Review collected by and hosted on G2.com.

The steep learning curve and at times constipating complexity of Zoho CRM+ are the most problematic factors because it may not allow novice users to realize optimal use as soon as possible. Moreover, the mobile app and some relevant processing tools are not especially user-friendly, which might hamper the efficiency of the working processes of mobile teams. Review collected by and hosted on G2.com.