I like that Zoho CRM Plus is very colorful and that it allows me to record a high level of detail for each contact. I also appreciate that I can customize records and modules. If I'm choosing to track a custom factor like whether someone attended a webinar, I can enter that in a new field and organize the leads that way. Review collected by and hosted on G2.com.

I don't like that I can't display more than 200 leads on one screen. Also there's lots of different functionalities that are not intuitive and would require a lot of support to understand how to use them better Review collected by and hosted on G2.com.

What I like most about Zoho CRM is that it is a very comprehensive tool. Additionally, it incorporates many improvements over competitors from years ago and seems like a great alternative for those who want to use a suite other than Google. Review collected by and hosted on G2.com.

What I don't like about Zoho is that, many times, it becomes too strict with the login issue: the login expiration times, the OTP, etc. Review collected by and hosted on G2.com.

It's easy to use, and the customer support has been excellent. Since I work in sales, I use it throughout the day. There are numerous features available that help me organize data, deals, contacts, and companies efficiently. Review collected by and hosted on G2.com.

Implementation is a bit challenging and complex comparing to other CRM's, Need more API's and apps to be integrated will be far beyond from other's and a bit of futuristic look/ Appearance. Review collected by and hosted on G2.com.

I really appreciate how Zoho CRM Plus keeps customer details and follow-ups very organized. The interface is easy to use, which helps me manage my work without confusion. It makes the whole sales and support process much smoother. I also find the reminders and automation features to be very effective, making follow-ups easier and helping me manage routine tasks efficiently. Additionally, the email integration supports regular communication seamlessly. The setup was straightforward and quick, with the interface guiding me through the basics. Overall, it's very useful and easy to use, scoring a 9/10 for its efficiency in managing customer follow-ups and improving workflow. Review collected by and hosted on G2.com.

It can take some time to understand all the features. Better and a smoother mobile experience would be a nice improvement. Review collected by and hosted on G2.com.

I really appreciate how Zoho CRM Plus brings all customer engagement functions together in one unified platform, sales automation, marketing campaigns, support ticketing, live chat, visitor tracking, social media management, analytics, and more are accessible from the same interface. That centralization means our teams don’t have to bounce between separate tools, so we get a full 360° view of every customer interaction and keep data consistent across departments.

The ease of use and quick onboarding is another big plus. It’s intuitive enough that our team could start working productively without weeks of training, especially compared with more complex legacy systems we used before.

I also value the automation and workflow capabilities, including Blueprints and customizable processes that reduce repetitive tasks and keep everyone aligned on lead follow-ups and service responses.

Lastly, Zoho’s value for money, with a robust suite of tools in one subscription — makes CRM Plus especially attractive for growing teams that need powerful features without the high cost of separate best-of-breed platforms. Review collected by and hosted on G2.com.

It can feel a bit overwhelming at first because there are so many features and settings. The UI isn’t always the smoothest, and setting up automations/integrations sometimes takes trial and error. Also, support can be hit or miss depending on the issue. Review collected by and hosted on G2.com.

Zoho CRM Plus is excellent CX customer experience platform, its a unified platform to access multiple apps Review collected by and hosted on G2.com.

Dislike about Zoho CRM Plus is its advanced features requires complex installation steps before they start delivers value Review collected by and hosted on G2.com.

I like how Zoho CRM Plus offers a customizable solution to adapt the process flow based on different needs. It provides a list of products that can be integrated as required. I find its capabilities in account management, reminders, email, and calls very valuable for handling sales and billing, including managing complaints and escalations. Review collected by and hosted on G2.com.

The customization process takes a long time and involves a lot of vendors. Additionally, the initial setup process was quite time-consuming. Review collected by and hosted on G2.com.

I really like that there are a lot of integrations we can use with Zoho CRM Plus. It's pretty user-friendly, which is great because it saves time. I appreciate the lead management tab, contact management tab, and the deals module. Also, it's awesome that attachments can be stored, as these features all help with the flow of our leads. Review collected by and hosted on G2.com.

That sometimes I have to use a developer for features Review collected by and hosted on G2.com.

The best part about Zoho CRM Plus is that it gives a complete customer management ecosystem in one platform instead of using many disconnected tools. Review collected by and hosted on G2.com.

Difficult for non-technical teams & Limited Functions in Mobile App Review collected by and hosted on G2.com.

I like the ability to easily manage and set up specific actions with consumers. The ability to retarget and continue to engage consumers post-event is very valuable for us. This functionality helps us save on having to work with a developer or a specialist. Review collected by and hosted on G2.com.

It is very costly if you are doing multiple events each year. There should be bundle packaging available to repeat purchasers. Review collected by and hosted on G2.com.