I like that Zoho CRM Plus centralizes the entire customer relationship cycle on a single platform. It is very powerful because we can manage sales, marketing campaigns, customer service, and communication in one place. Additionally, having a 360-degree view of the customer is really valuable. Review collected by and hosted on G2.com.

I would say that at the beginning it is somewhat complex due to the number of available features. There is an initial setup and an adaptation to the processes that requires time. Additionally, some advanced features may have a significant learning curve. Review collected by and hosted on G2.com.

I like the 'Blueprint' feature in Zoho CRM Plus because it helps me automate the steps of a service project, ensuring I follow a consistent process for every installation. The 'Mobile App' is great for my fieldwork, allowing me to update the status of installations directly from the site and upload photos instantly to the client's record. The 'Inventory Management' system is helpful for keeping track of stock, alerting me when supply levels are low, which ensures I'm prepared for the next job. I also appreciate how Zoho CRM Plus integrates with Google Workspace and Zoho Books, which simplifies scheduling, communication, and invoicing processes. The initial setup was straightforward, with the step-by-step setup wizard making configuration easy, especially importing data from Excel. It has transformed my business operations from a manual, scattered process into a professional, organized system. Review collected by and hosted on G2.com.

The user interface can feel a bit overwhelming at first because of the many options and settings to navigate. The mobile app performance could be improved for smoother offline access, as I sometimes work in areas with weak internet signals. Review collected by and hosted on G2.com.

I really like how Zoho CRM Plus integrates sales, marketing, and advertising into one unified platform without the need for expensive add-ons or complex third-party connectors. This all-in-one structure is a massive time-saver for our B2B team in Germany and eliminates the hassle of switching between separate tools for CRM, email, lead management, and analytics. I appreciate its strong lead scoring and journey automation features, allowing us to automatically qualify leads from ad campaigns and send them to sales at the perfect time. The ability to track the entire customer journey—from the first ad click to closing deals—provides clear visibility into ROI, which is crucial for optimizing our advertising budget. It's also very cost-effective compared to other enterprise CRM suites and provides robust GDPR-compliant data management tools, essential for our operations in the DACH region. Plus, the platform is customizable enough to adapt to our B2B workflows while staying intuitive enough for the whole team to use effectively without extensive training. Review collected by and hosted on G2.com.

Some of the advanced marketing automation workflows can feel less flexible compared to specialized tools like ActiveCampaign, requiring workarounds or more steps than ideal. The user interface can feel somewhat dated and less intuitive in certain modules, making tasks like filtering lead sources and customizing dashboards take extra clicks. I'd like to see deeper, more native connectivity with European advertising platforms and GDPR-focused tools to reduce manual work. More pre-built B2B advertising and ABM templates would be helpful, as we currently have to build most lead routing and campaign tracking from scratch. The speed and responsiveness of the interface can sometimes lag when working with large datasets or complex custom reports, affecting daily work smoothness. Review collected by and hosted on G2.com.

The biggest pro for me is Zoho automations. It handles day-to-day repetitive actions well. For example, when our salesperson marks a lead as won, it automatically sends a thank-you email and updates the total revenue. Review collected by and hosted on G2.com.

Initial setup is complex, and there are occasional technical bugs. Sometimes it takes some time for data syncing. Review collected by and hosted on G2.com.

I like how everything works together in Zoho CRM Plus, as it gives a full view of the client journey, sales, follow-ups, and lead status. It's valuable because everything is connected in one place, allowing me to see the clients' full history and sales without switching tools. Review collected by and hosted on G2.com.

One thing that can be improved is that Zoho CRM Plus has a lot of features, so it can be a bit overwhelming at the start and takes time to get used to. I'll suggest making it a bit easier to use, especially for beginners. Review collected by and hosted on G2.com.

I like Zoho CRM Plus for its all-in-one integration of sales, marketing, and support tools. The automation and omnichannel communication make managing the customer journey fast and effective. The initial setup was fairly straightforward for basic use, and the onboarding process was good. The intuitive navigation is also a plus. Review collected by and hosted on G2.com.

Sometimes it can feel complex to set up and has a learning curve for new users. Some integrations and customizations can be limited or require extra effort to configure. With Zoho CRM Plus, some integrations need tools like Zapier or API setup. Advanced workflows and custom reports can be complex to configure. Review collected by and hosted on G2.com.

The thing i like about Zoho CRM Plus is how everything just comes together once you get it set up. It’s not just a place to store customer data. It actually helps me see the full story for each account. Being able to see marketing touches, sales stuff, and support all in one place makes talking to clients much easier.

I also like that it’s flexible but not too complicated. We were able to change layouts, automations, and reports so they work how our team works instead of making us change the way we do things. Over time it’s become more than just a CRM for logging deals. It’s like the hub for how we run stuff every day. Review collected by and hosted on G2.com.

One thing I do not like about Zoho CRM Plus is the setup at first. It has got so many tools all together that figuring out how to put everything in the right place takes a while and some trial and error. It’s powerful, but that also means there’s a learning curve, especially if your team isn’t super technical.

I’ve also noticed some features don’t always feel the same across the apps. The interface can be a bit different depending on which part you’re in, so switching between modules takes some getting used to.

That said, once you get it all set up it works fine, but getting there does take some patience and proper training. Review collected by and hosted on G2.com.

What I like best about Zoho CRM Plus is its ability to unify sales, marketing, customer support, and analytics into one integrated platform. It eliminates data silos, improves team collaboration, and provides a complete view of the customer journey — all without needing multiple disconnected tools. Review collected by and hosted on G2.com.

One downside of Zoho CRM Plus is that the ecosystem can feel overwhelming at first due to the number of integrated tools. The learning curve can be steep for new users, and customization sometimes requires technical understanding. Additionally, while it’s powerful, the interface can occasionally feel less intuitive compared to some premium competitors. Review collected by and hosted on G2.com.

I really like how Zoho CRM Plus brings everything under one roof, which made switching worth it for our agency. The integration is incredibly helpful, as the modules talk to each other seamlessly. A lead coming in through a campaign gets automatically nurtured through email flow, and by the time our sales team reaches out, there is a full activity trail already. The initial setup was really easy and quick. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I use Zoho CRM Plus as a one-stop solution for managing my clients' data and sales work. I really like the advanced AI features, which help with customer support by retrieving all client history with a single click. It makes tracking records and setting reminders so much easier. The AI-based functionalities reduce manual work, which I appreciate a lot. I find the lead management and tracking system very effective, and Zia, the AI, is super intelligent. Additionally, the initial setup was very easy for me. Review collected by and hosted on G2.com.

still learning Review collected by and hosted on G2.com.