--- title: Zoho CRM Plus Reviews meta_title: 'Zoho CRM Plus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Zoho CRM Plus works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 132 scale: '5' date_modified: '2026-08-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Plus Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 132 ## About Zoho CRM Plus Zoho CRM Plus is a unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. ## Zoho CRM Plus Pros & Cons **What users like:** - Users value the **ease of use** of Zoho CRM Plus, enjoying seamless integration to enhance their workflow efficiently. (28 reviews) - Users find **efficiency** in Zoho CRM Plus, as it unifies sales, marketing, and support, simplifying team collaboration. (18 reviews) - Users value the **seamless integrations** of Zoho CRM Plus, allowing easy access to all customer engagement functions in one platform. (16 reviews) - Users value the **automation features** of Zoho CRM Plus, which streamline processes and enhance team efficiency. (15 reviews) - Users love the **seamless integration** of Zoho CRM Plus, enhancing team collaboration and streamlining customer engagement. (14 reviews) - Users value the **automation features** of Zoho CRM Plus for streamlining tasks and enhancing organizational efficiency. (13 reviews) - Users value the **integrated platform** of Zoho CRM Plus, enhancing collaboration and providing AI-driven insights for productivity. (13 reviews) - Users appreciate the **ease of use** of Zoho CRM Plus, facilitating smooth team collaboration and efficient customer tracking. (12 reviews) - Seamless Integration (9 reviews) - Journey Management (8 reviews) **What users dislike:** - Users experience a significant **learning curve** with Zoho CRM Plus, requiring patience and proper training for effective use. (23 reviews) - Users often find Zoho CRM Plus to be an **overwhelming experience** due to its extensive features and steep learning curve. (9 reviews) - Users find the **non-intuitive setup** of Zoho CRM Plus challenging, requiring time and patience to navigate effectively. (8 reviews) - Users note the **limited customization** in lower tiers, hindering advanced features and requiring higher-priced plans for full access. (7 reviews) - Users find the **interface overwhelming** initially, facing a steep learning curve and complex setup with numerous tools. (7 reviews) - Users struggle with **integration issues** in Zoho CRM Plus, finding it challenging to connect with other applications effectively. (6 reviews) - Complexity (5 reviews) - Difficult Setup (5 reviews) - High Complexity (5 reviews) - Mobile Limitations (4 reviews) ## Zoho CRM Plus Reviews ### 1. Zoho CRM is best suited for small to medium sized companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwath g. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Zoho CRM Plus?** 1. The ability to create different/multiple modules for each department. 2. Easy provision of different roles, profiles, and user permissions 3. Workflows are a great plus point for automating tasks. **What do you dislike about Zoho CRM Plus?** 1. Mass deletion of records of 50000 plus is not possible. 2. The history of records when changes are made by bulk import is not shown in the history tab. 3. In the view section, 100 is the limit. It can be extended to more than 100 to view more records on a page. **What problems is Zoho CRM Plus solving and how is that benefiting you?** 1. Many of the manual field updates are now solved by implementing Workflows 2. Easy trace of changes or updates made to records via feed notification. This makes communication easier. ### 2. Zoho CMR Plus Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Zoho CRM Plus?** We are using zoho products and it integrates with all the products very smoothly and we can access lots of thing in single place **What do you dislike about Zoho CRM Plus?** There are not many bad things about Zoho CRM Plus but it's not as good as other CRM in the market still it's fine cause it's very affordable for the SME **What problems is Zoho CRM Plus solving and how is that benefiting you?** IT solves several business problems related to customer management and sales by providing centralized customer data, improving communication, streamlining sales processes, and increasing customer retention. ### 3. The Perfect tool for Awesome Customer Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav C. | Technical Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Zoho CRM Plus?** The best feature for us using the CRM plus version is the seamless workflow automation, which helps us trigger more advanced features required for our usage.Also the email blaster is an excellent to-have feature which saves a lot of time in bulk emailing. **What do you dislike about Zoho CRM Plus?** The only tricky part for us was customer ticket management, as it became a tedious task to create or ask a customer to create it. Also, on more annoying thing is the email integration with outlook it is just not easy, and we have to manage two inboxes at times. **What problems is Zoho CRM Plus solving and how is that benefiting you?** We majorly use it for customer and campaign management as these were the primary requirements of our teams. Our older support system was a pain, and we wanted to use it to ease our resources and manage campaigns easily. ### 4. A quick survey guide to my journey with ZOHO CRM as an Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit R. | Product & Pre-Sales Consultant (Operations & Growth Lead), Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Zoho CRM Plus?** Zoho CRM is such a niche product easy to implement for the organization and optimized enough to customize the product as per sales flow needs. It has easy to develop workflow environment. **What do you dislike about Zoho CRM Plus?** ZOHO CRM has a very inefficient marketplace. If you are looking for pre-built extensions then ZOHO CRM lacks in that matter. Also, configuring email to Zoho CRM is not very effective as it shares all the emails with its peers. which in some cases is not suitable for the organization. **Recommendations to others considering Zoho CRM Plus:** If you are looking for budget-friendly and easy to use CRM for your sales process. I would strongly recommend the Zoho CRM. As it is very easy to implement and connect with various third party tool. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It is a well-established platform in terms of salesforce. Also in terms of workforce automation. We are currently managing all the sales process through the CRM which give a prominent overview of the entire sales cycle. Using the ZOHO CRM we have an overview of the sales cycle it helps the organization to take effective steps toward the growth and can understand the blockage in the sales process. ### 5. Great cloud based CRM Software it has features you expect to see in more expensive CRMs **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Director Regional de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Zoho CRM Plus?** Ease of deployment, ease of use, customization capabilities, multichannel communications, integration with Whatsapp and social media, tasks and leads follow up and automated reminders **What do you dislike about Zoho CRM Plus?** It was kind of tricky when importing data from previous CRM; importing templates tends to be restrictive in terms of getting data from CVS files or other DB Info **What problems is Zoho CRM Plus solving and how is that benefiting you?** Leads follow Up; agenda follows up forsales reps; Omnichanel comunications with existing and propspecting customers; marketing campaigns follow up and segmentation ### 6. It helps to manage my clients activity **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji V. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Zoho CRM Plus?** It helps me to interact with clients on a timely basis. It helps us to set reminders. The reminders are being notified through pop up and emails. This feature is too good. **What do you dislike about Zoho CRM Plus?** We are unable to edit the previous notes or the saved notes. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It helps to set tasks and manages the daily, monthly and yearly activities. The fields available in the ZOHO CRM are clear. This feature has increased the business performance and has enhanced the productivity. ### 7. Best Customer Relationship Management tool out in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Ali Sadhik S. | SVP - Product and Market Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Zoho CRM Plus?** One pricing for all the most used and relevant tools and dashboards required for customer relationship management and sales funnel management **What do you dislike about Zoho CRM Plus?** Just like all the CRM tools, small to medium startup struggle to configure the tool to fit in to the process **What problems is Zoho CRM Plus solving and how is that benefiting you?** Sales Funnel Management and Customer Relationship Management with helpdesk, surveys, social media management etc., ### 8. Amazing experience with Zoho CRM Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Achal S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Zoho CRM Plus?** Zoho CRM Plus is a package of many powerful tools which helps increase the productivity of the organization. SalesIQ is one of the best features of Zoho CRM Plus which helps in live chat and visitors tracking. **What do you dislike about Zoho CRM Plus?** The user interface needs little improvement, but overall having a good experience with Zoho CRM Plus. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus is a very helpful tool in our business operations. It helps in email marketing, tracking visitors, conducting surveys, and having live chat with customers. ### 9. Great Versatile CRM Option, and I've Tried and Used a Ton **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Team Leader, Hilgenberg & Associates, Certified Probate & Trust Realtors, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2022 **What do you like best about Zoho CRM Plus?** I love the phone app associated with Zoho. I used to use it daily when I was in outside sales. It has several functions I wished many other CRMs would add. I do like the customization you can do also. **What do you dislike about Zoho CRM Plus?** I began using Zoho in the early stages I believe. I was greatly impressed with the program, the flexibility, and the support. When the prices increased and the support when down, I migrated to another platform. **What problems is Zoho CRM Plus solving and how is that benefiting you?** I was using it as a full CRM tool for my company. I began to get overwhelmed when they were adding so many different things like ZOHO one and sales IQ. The program allowed me to work online and not be tied to a desk and the app integrated beautifully. ### 10. Zoho CRM Plus: Manage all your customer/clients efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush B. | Assistant Manager, Finance , Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Zoho CRM Plus?** Zoho CRM Plus is a world-class product to track your sales and potential customers. Different business units can trace the open pipelines and manage their follow-ups accordingly. Also, Zoho CRM is significantly easy to use with other Zoho products like Zoho Books, Zoho Analytics, etc. **What do you dislike about Zoho CRM Plus?** Zoho CRM Plus is an excellent tool but has the following limitations: - User interface of Zoho CRM is outdated and very poor to use - Sometimes, it shows an error while sending the follow-up emails to customers via outlook - Pre-configured reports are complicated to edit and change - Zoho Support is not much supportive **Recommendations to others considering Zoho CRM Plus:** Zoho CRM Plus is an excellent tool for Sales Lead management and tracking potential customers. Zoho CRM Plus improves efficiency, specifically the efficiency sales team. Zoho CRM Plus is a value for money product and is available to purchase with other Zoho products like Zoho Books and Zoho Analytics. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus is a fully loaded CRM tool that helps in resolving many issues and provide the following benefits: - Tracking sales pipelines and following up with clients/customers - Well integrated with other Zoho products like Zoho Books, Zoho Analytics, etc. - Pre-configured reports are very insightful - Easy data export to analyze - Notification feature for specific transaction/deals - Helps in forecasting sales ### 11. Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Zoho CRM Plus?** Zoho CRM is a very useful tool for sales people. it's User interface is very easy to understand. It is easy to manage sales pipeline using zoho CRM. **What do you dislike about Zoho CRM Plus?** nothing much which I did not like into Zoho CRM. **Recommendations to others considering Zoho CRM Plus:** it is good software app for sales operations. **What problems is Zoho CRM Plus solving and how is that benefiting you?** to create a good sale funnel, for follow-ups reminders, for sending emails, to create task, meeting, making calls. Zoho CRM allows to integrate calling application as well. ### 12. Looking for one of the best CRM's? **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoho CRM Plus?** As a CRM you would be hard pressed to find a better one. Creating a tasks list has been very important. **What do you dislike about Zoho CRM Plus?** sending mass communications has been difficult in the past **What problems is Zoho CRM Plus solving and how is that benefiting you?** For those who find the grind of managing a pipeline difficult, ZOHO makes this easier. ### 13. Grow your business with ZOHO **Rating:** 4.5/5.0 stars **Reviewed by:** Roshan R. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Zoho CRM Plus?** We had used Zoho to introduce automation in the sales and marketing strategy of the company. Our sales persons use Zoho CRM plus to analyze the sales effort for existing and new customers. I use the territory management feature to track sales by representatives. This is also a feature unique to Zoho CRM Plus. This helps us track commissions for the reps. **What do you dislike about Zoho CRM Plus?** We have faced some issues with the customization of the system. It would be great if we had a complete explanation of the customization process. I would also like to suggest improving the integration with cell phones. While there is a way to deduplicate contacts, leads and accounts, there currently is not a way to deduplicate products. I would like this feature added. **Recommendations to others considering Zoho CRM Plus:** I want to recommend this system to the organozation looking forward to more integration between their sales and marketing efforts. **What problems is Zoho CRM Plus solving and how is that benefiting you?** In this competitive world, technology is the only key to survival and growth. Thus, we had used Zoho CRM to automate the sales and marketing efforts of the organization for better results. Zoho CRM plus also helps to make the Sales team on track with their sales pipeline management. ### 14. The best Integrated CRM and Account Management and Gamification Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | AML & CTF Compliance Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about Zoho CRM Plus?** Zoho CRM provides us a good experience in accounts leads and accounts Management beside the Zoho CRM Dashboard which the most I like it ,This Dashboard helps us alot in creating challenges between sales team for new campaigns as the Dashboard viewed also from the Management so it gives sales team motivation for new campaigns beside the branding for bills and invoices which issued for our customers **What do you dislike about Zoho CRM Plus?** Zoho CRM having no major issues it works fine but sometimes Customer support delay in responding and some reports related to new projects not appear on the Dashboard which related to he account leads and won leads **What problems is Zoho CRM Plus solving and how is that benefiting you?** We are using Zoho CRM in managing new customers and new leads from the sales team and to see the history of the account from who created the account till the lead becomes successful also for new projects to see the sales team performance and progress in these campaigns beside providing reports for new deals within specific period or specific territory ### 15. A user friendly CRM for managing all the leads **Rating:** 4.0/5.0 stars **Reviewed by:** SATYAJIT R. | Team Lead - Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Zoho CRM Plus?** User Friendly Unlimited Filtered Views Easy creation of dashboards **What do you dislike about Zoho CRM Plus?** Unable to stop lead duplicacy and unable to merge leads with alternate numbers **What problems is Zoho CRM Plus solving and how is that benefiting you?** Lead management ### 16. Great service for tracking website visitors and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily A. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Zoho CRM Plus?** It's very helpful to see who is visiting our website, and where clicks are coming from. Zoho is great at tracking all the data for us. **What do you dislike about Zoho CRM Plus?** It's a bit limited but overall I don't have any dislikes that stand out! **What problems is Zoho CRM Plus solving and how is that benefiting you?** Tracking website visitors! Zoho solves this problem seamlessly! ### 17. Zoho - better choices available... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Zoho CRM Plus?** Cliq is a messenger app that is part of Zoho suite. It's good and very easy to use. **What do you dislike about Zoho CRM Plus?** The project management feature is terrible. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It's difficult to add multiple contacts within a company. ### 18. Different from other CRMs **Rating:** 4.0/5.0 stars **Reviewed by:** Tanmay K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Zoho CRM Plus?** Good and easy to understand user interface **What do you dislike about Zoho CRM Plus?** While using this tool personally I wanted the pages to reload automatically particularly about the cases module, which did not. Also didn't understand how were the cases sorted in the list while displaying **What problems is Zoho CRM Plus solving and how is that benefiting you?** Third party API integrations ### 19. CRM - ZOHO BEST IN BUSINESS **Rating:** 5.0/5.0 stars **Reviewed by:** Girish M. | Senior Executive - Business Developmentq, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Zoho CRM Plus?** integration of all contacts, filters and sorting is easy **What do you dislike about Zoho CRM Plus?** cost is on the higher side can be a bit on the lower side **Recommendations to others considering Zoho CRM Plus:** best in class integration with all lead generation contact mining solutions easy import-export of contact **What problems is Zoho CRM Plus solving and how is that benefiting you?** day to day tracking of leads is on the more accessible sides. ### 20. Working with zoho is easy and practical **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Zoho CRM Plus?** Zoho plus provides many features such as CRM, survey, analytics which are very useful **What do you dislike about Zoho CRM Plus?** Some important features are missing and the support can not always help **What problems is Zoho CRM Plus solving and how is that benefiting you?** Store data safely and communicate with customers ### 21. Zoho CRM for better sales productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Shivam P. | Account Manager - Growth (CDO Office), Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Zoho CRM Plus?** User interface, details in terms of reports **What do you dislike about Zoho CRM Plus?** It can be more customizable, which it is not **Recommendations to others considering Zoho CRM Plus:** Use cloud version only **What problems is Zoho CRM Plus solving and how is that benefiting you?** Sales ### 22. Zoho CRM Plus **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas T. | Regional Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Zoho CRM Plus?** I like the Analytics part of CRM Plus and reporting. **What do you dislike about Zoho CRM Plus?** Calendar from Gmail doesn't integrate. **Recommendations to others considering Zoho CRM Plus:** Try them out to see if the CRM aligns with your company initiatives. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It helps give me a bird eyes view of all my tasks and activities. It had already increased my sales and revenues by at least 30% ### 23. Very user friendly and easy to modify - some basic developer skills are helpful but not essential! **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Zoho CRM Plus?** When I'm making modifications the system is designed to guide me around the setup section without seeking support. However, if needed, live chat is available most of the time and a remote session is possible for more difficult tasks which tend to be resolved quickly and efficiently. **What do you dislike about Zoho CRM Plus?** It can be difficult to achieve some more sophisticated automation; specifically with email and marketing. I find that the system is really targeted around the way the customer journey works whereas more scalable systems have this incorporated within their setup e.g. salesforce **Recommendations to others considering Zoho CRM Plus:** Think carefully before you begin implementing on whether it will work well alongside legacy and other cloud platforms you use. Specifically for marketing purposes, it is crucial that your data is transferable between systems and not in silo's where data becomes less useful and departments become more fragmented. **What problems is Zoho CRM Plus solving and how is that benefiting you?** I have been able to manage processes for users within our organisation more effectively to reduce time that was being wasted and standardise the way in which staff operate to enable valuable reporting. ### 24. User Friendly and Affordable CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sukrit G. | Inside Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Zoho CRM Plus?** The sorting filters are really good. It's appropriate for a small business particularly for e-commerce businesses. Also the new features like Sales Automation, Visitor Tracking and Customer Survey are a huge add on. **What do you dislike about Zoho CRM Plus?** It takes a bit of time to sort or process large amount of data. If that particular process could be shortened then I guess ZOHO could be as good as Salesforce. **Recommendations to others considering Zoho CRM Plus:** It is the best CRM for E-commerce companies and mid market companies. If you are any of these two go ahead and with ZOHO for sure. Also the new features like Sales Automation, Visitor Tracking, Projects Collaboration and Marketing Automation are a huge plus. **What problems is Zoho CRM Plus solving and how is that benefiting you?** There are a couple of features which are very helpful in ZOHO CRM plus like the sales automation, visitor tracking and customer survey. These features makes any salespersons work a lot easier. It's easier for a salesperson to close sales and analyse data using the new inbred features like Marketing Automation and Social Media. ### 25. Zoho CRM Plus **Rating:** 4.5/5.0 stars **Reviewed by:** TJ H. | Networker, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Zoho CRM Plus?** I love that I can customize the forms and reports so I can collect the specific information I need and run reports using that information. This way I get what I need in a way that works for me and my business. I can add on as my business expands. Their product suite is extensive and I can get what I need in the size that suits me best. Before I purchased they were very willing to answer all my questions. After I purchased they checked in on me to make sure everything was going well and to answer any additional questions I had. **What do you dislike about Zoho CRM Plus?** With the advanced and increased functionality comes a longer and steeper learning curve. So the time it takes to learn all the moving parts can be daunting. I suggest setting aside a lengthy miigration / transition period. There are so many componets and moving pieces it was easy to get overwhelmed. Some of the fields couldn't be modified in a way I needed them so I had to create new fields. It wasn't as clean as I would like. **Recommendations to others considering Zoho CRM Plus:** Make sure you have a good understanding of the data you need and allow pleanty of time to implement. Don't be afraid to ask questions. Their help resources are great. **What problems is Zoho CRM Plus solving and how is that benefiting you?** I wanted a product that allowed my to gather information from the website and feed it directly into my CRM without having to re-type the info. I can automate the process for what to do with information based on what form gathered it.The duplication of effort is removed saving time and keeping my data clean, ### 26. Satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2020 **What do you like best about Zoho CRM Plus?** I though it is old-style service what is not flexible enough for modern needs. Was pleasantly surprised with all the features it provides. **What do you dislike about Zoho CRM Plus?** Nothing at all. Some people may say it's not so customizable, but it was ok for me **Recommendations to others considering Zoho CRM Plus:** If you want to run simple service - Zoho is right for you **What problems is Zoho CRM Plus solving and how is that benefiting you?** Basically I used email feature ### 27. Best CRM we've tried **Rating:** 4.5/5.0 stars **Reviewed by:** Efe G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Zoho CRM Plus?** Easy to work with, great GUI, great support, tons of features, the price is absolutely well-balanced for what it offers, integrates almost the best zoho features as flow, forms, projects, social, salesinbox, desk, salesiq and many more. Congratulations to Zoho team! **What do you dislike about Zoho CRM Plus?** At this point the only thing would be that there are many flaws that they're fixing on the fly. Despite these issues that usually don't affect your work the app is absolutely magnificent **Recommendations to others considering Zoho CRM Plus:** With zoho CRM plus you will hace not only one crm you will hace all the tools you should need to run a business properly is like to have 10 apps in one, amazing guys, at least for us. We have social, marketing crm, statistics, invoices, projects...you will save a lot of money, just give it a try. **What problems is Zoho CRM Plus solving and how is that benefiting you?** We control each and every aspect of our business, one person can control different areas of the business that otherwise would be managed by more than one person. You can save time and money and of course your business will be thankful! ### 28. Zoho Crm plus is a Great Software for a Good Price **Rating:** 4.5/5.0 stars **Reviewed by:** JACOB N. | PROCUREMENT OFFICER, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Zoho CRM Plus?** I like how this product allows one to manage the clients,team mates and various project in one platform. It is easy to customize this software and limit the number of people who you want to see any detail in the software. It has an automatic notifications that allows me to engage to any activity in my mobile phone when I am away from the keyboard. This helps me to keep me on track when am travelling or away from office. It enable to keep and track every client's information with an ease. It is less costly enabling everyone to have a chance to enjoy the services that comes with Zoho CRM. **What do you dislike about Zoho CRM Plus?** My only concern is the customer support,sometimes they took too long to get back to my queries. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It is easy to use product and customization option has helped me to serve my clients faster. It integrates well with other products like Google helping me to sync contact lists of my clients without difficulties. It helps in keeping the track of both suppliers and clients hence no time wastage in serving them. ### 29. Easy to use, Good and could be better **Rating:** 4.5/5.0 stars **Reviewed by:** Siva G. | Project Manager, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Zoho CRM Plus?** I like the customization it provides as well as the pairing the CRM with a VoIP. I love how you can see a profile of the person calling. From building prospecting campaigns to keeping up a tidy schedule and following up at the right time, Soho is a seamless tool for marketing and sales pros. How all of the different apps inside the dashboard talk to each other is amazing. For instance, you can add contacts and leads to your CRM straight from social media, or you can set up automation so that your Zoho Social app can feed new leads based on rules that you set. **What do you dislike about Zoho CRM Plus?** My employees are still discovering all that this great things this software can provide and it's been over a month since we became customers. in the mobile version I had problems, the contacts of my phone are not linked, nor the calendar, it is very good but I was limited for that reason. **Recommendations to others considering Zoho CRM Plus:** Remember that a correct CRM implementation is a way of life not just a piece of software, if you get everyone involved then the CRM will have great value to your organization **What problems is Zoho CRM Plus solving and how is that benefiting you?** The CRM itself was our primary reason for signing up, but once inside the software, you have Campaigns and Social, which have been serving as great benefits for solving both of those needs. ### 30. Best Customizable CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Zoho CRM Plus?** It's the One-Size for all CRM. It's completely customizable with countless opportunities to automate many brainless tasks, freeing up your time. **What do you dislike about Zoho CRM Plus?** The visual effect of the CRM isn't the most up to date looking. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Great Client and Deal Management. ### 31. Some great features but needs some work to be a solid product **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Zoho CRM Plus?** The best feature is the ability to see who is on the site, how long, from where, etc. and to track their progress through out site. **What do you dislike about Zoho CRM Plus?** Customer support experience and lack of component integration with Zoho suite. Too many dead ends in development. **Recommendations to others considering Zoho CRM Plus:** Thoroughly evaluate what you need from them before moving forward. **What problems is Zoho CRM Plus solving and how is that benefiting you?** CRM along with human and bot chat. No real benefits realized yet, still considering alternate solutions that work better and do not have dead ends in development. ### 32. another alternative tried while searching for a CRM that works **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Zoho CRM Plus?** automated tasks and flexible to make it work the way you want it to work **What do you dislike about Zoho CRM Plus?** often too many customization options end up never working well together **Recommendations to others considering Zoho CRM Plus:** I love how it integrates easily with other platforms but for small business, still a lot to commit to **What problems is Zoho CRM Plus solving and how is that benefiting you?** trying to get a way from the hefty CRM prices from sales force, netsuite, and etc ## Zoho CRM Plus Discussions - [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) - 1 comment - [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) - 2 comments - [View Zoho CRM Plus pricing details and edition comparison](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A31%3A27+-0500&secure%5Bsession_id%5D=980b7624-6848-4168-9921-daaa6ed0c796&secure%5Btoken%5D=2880138f8a429ea24b76e8ec4146f74e066a94f1141c10fa00e4b6c5ab123585&format=llm_user) ## Zoho CRM Plus Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Firebase](https://www.g2.com/products/firebase/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [Zoho Bookings](https://www.g2.com/products/zoho-bookings/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) ## Zoho CRM Plus Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Zoho CRM Plus Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,301 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,688 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)