--- title: ZOHO CRM CONNECTOR Reviews meta\_title: 'ZOHO CRM CONNECTOR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how ZOHO CRM CONNECTOR works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # ZOHO CRM CONNECTOR Reviews & Product Details The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework. * * * Seller [Softphone.it](https://www.g2.com/sellers/softphone-it) Discussions [ZOHO CRM CONNECTOR Community](https://www.g2.com/products/zoho-crm-connector/discuss) Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-crm-connector/competitors/alternatives) ## User Insights Average based on 21 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 12/14/2021 "Very modern, user-friendly CRM" 4/5 What do you like best about ZOHO CRM CONNECTOR? It was very easy to learn how to use this CRM. It is very user-friendly and navigating across different sections of the platform was very straightforward. No fancy features really but has all the essentials. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Just about every day I used this CRM, there are pop-up windows in the lower right corner of the screen of call boxes that just linger even though they should never have been there to begin with. Sometimes, they even block out so much of the screen it's difficult to click on what action feature you are trying to do. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? This has been a great CRM that has effectively enabled me to manage my client book of business and store history of interactions with those clients as well as set statuses for each client. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Neel Kamal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neel Kamal S.") NS Neel Kamal S. SEO-Executive Small-Business (50 or fewer emp.) 3/2/2022 "Zoho Satistfied Customer" 5/5 What do you like best about ZOHO CRM CONNECTOR? User interface, customer support and the rest. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Nothing from my end.All is good to go go. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Project management and customer relationship management. These are two major things that i use Zoho for. And definitely by using these services my team productivity rate has dramatically changed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vignesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh G.") VG Vignesh G. Application Development Team Lead Enterprise (\> 1000 emp.) 3/2/2022 "Have 7+ years of exp in IT with the specialization in Integration" 5/5 What do you like best about ZOHO CRM CONNECTOR? Less issues and following the standard across the development. Quicker turn around Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Bugs and turn around time to fix the issues. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Quicker turn around and standard exception from connector rather than the API development. It increased productivity and reduced the development time of each resource. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gershon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gershon M.") GM Gershon M. Assistant Manager - CRM Small-Business (50 or fewer emp.) 3/1/2022 "Productivity" 5/5 What do you like best about ZOHO CRM CONNECTOR? It is user friendly and helpful for streamlining the process without any hassle. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Downside is app crashes sometimes and it is really disappointing. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? I don't need to search for data when I have it in my mobile Easy to maintain and monitor Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Karthick V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthick V.") KV Karthick V. Senior Software Engineer Mid-Market (51-1000 emp.) 3/3/2022 "Appreciation on Innovation" 4.5/5 What do you like best about ZOHO CRM CONNECTOR? It provides excellent database which is great to use and manage all the sales record. Also, pricing plan is too good. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Limitation in Features comparing to other tools. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Usually, we try to resolve the Customer Complaints. It is user's friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") UC Verified User in Chemicals Small-Business (50 or fewer emp.) 10/17/2021 "Great to manage business as a whole. It has everything you could ever need." 4/5 What do you like best about ZOHO CRM CONNECTOR? The versatility of the Zoho ecosystem. You can do pretty much anything you need to for your business with Zoho. From marketing to sales, it has plenty of tools to be used. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Since it is very extensive, it does have quite a learning curve to be able to make the most off of it. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? It is the only platform we use to run our business. Marketing and sales efforts all live in Zoho, and that;s only part of what we use it for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 3/15/2022 "Best CRM Tool in Market" 4.5/5 What do you like best about ZOHO CRM CONNECTOR? Automation of day-to-day tasks, managing huge customer transactions and accurate predictability. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Programming language used for built application is not great. UI also not rich. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? I resolve customer complaints with the help of score leads. It is very useful on fixing the issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") CA Verified User in Alternative Medicine Mid-Market (51-1000 emp.) 3/1/2022 "It is really good and user friendly" 5/5 What do you like best about ZOHO CRM CONNECTOR? It is user friendly, easy to use and has lot of features added Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? I don't see any disadvantages with the Zoho CRM connector Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Ease to access the features of Zoho CRM connector. It is like plug and play and we don't need to worry about the functionality Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 3/3/2022 "Review" 2.5/5 What do you like best about ZOHO CRM CONNECTOR? Come’s with reports you need and create your own reports and the support is super knowledgable and ready to assist with anything you need. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Want a better way to get support faster. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Completely manual input – no smart tools for form filing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 3/2/2022 "It was good . We have used it extensively" 4.5/5 What do you like best about ZOHO CRM CONNECTOR? Easy to use. Clear understanding of the concept. I like it the most Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Better documentation would be more helpful Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? We are enhancing the our CRM system. So we have refrence of our crm Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ZOHO CRM CONNECTOR? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ZOHO CRM CONNECTOR ](https://www.g2.com/products/zoho-crm-connector/discussions/new) ![KRISHNA M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KRISHNA M.") KM KRISHNA MOORTHY J • Last activity over 4 years ago USE of Data science based cutting edge technologies?? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/use-of-data-science-based-cutting-edge-technologies) GU Guest User • Last activity over 4 years ago What does Zoho CRM integrate with? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) [ View all Discussions ](https://www.g2.com/products/zoho-crm-connector/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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