--- title: ZOHO CRM CONNECTOR Reviews meta_title: 'ZOHO CRM CONNECTOR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how ZOHO CRM CONNECTOR works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 21 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # ZOHO CRM CONNECTOR Reviews **Vendor:** Softphone.it **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.3/5.0 **Total Reviews:** 21 ## About ZOHO CRM CONNECTOR The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework. ## ZOHO CRM CONNECTOR Reviews ### 1. Previous Salesforce customer **Rating:** 3.0/5.0 stars **Reviewed by:** Janire R. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Mass update options through Zoho sheet. Blueprint functionality to automate processes like opportunity creation and make sure it is standard through your organization. **What do you dislike about ZOHO CRM CONNECTOR?** Reporting is a bit confusing sometimes, very slow support response, difficult to integrate to other platforms, ticketing system not integrated. **Recommendations to others considering ZOHO CRM CONNECTOR:** Check if you can integrate with your current solutions and take into account that the ticketing system is not fully integrated. You will need to login separately to have all the functionalities. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** We have been able to export the data through API to Gainsight. ### 2. Scalable Integrations **Rating:** 3.0/5.0 stars **Reviewed by:** Sourav H. | Junior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Helps in seamless integration, and could be very handy in case of migrations from legacy system to Zoho CRM and otherwise. Pricing model is flexible and reasonable **What do you dislike about ZOHO CRM CONNECTOR?** Even for the enterprise edition, there is a ceiling on the number of requests per day for an organization. Developer community is smaller compared to Salesforce **Recommendations to others considering ZOHO CRM CONNECTOR:** Though there are strong contenders in this segment, it is a potential choice **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Sales process can be synchronized if there are external systems involved. The scalability of API provided is capable of catering the day to day needs of the entire order flow ### 3. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Come’s with reports you need and create your own reports and the support is super knowledgable and ready to assist with anything you need. **What do you dislike about ZOHO CRM CONNECTOR?** Want a better way to get support faster. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Completely manual input – no smart tools for form filing ## ZOHO CRM CONNECTOR Discussions - [USE of Data science based cutting edge technologies??](https://www.g2.com/discussions/use-of-data-science-based-cutting-edge-technologies) - 1 comment, 1 upvote - [What does Zoho CRM integrate with?](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) - 1 comment - [View ZOHO CRM CONNECTOR pricing details and edition comparison](https://www.g2.com/products/zoho-crm-connector/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A07%3A10+-0500&secure%5Bsession_id%5D=f4c706ef-4aa2-49de-b442-f787c221dd14&secure%5Btoken%5D=bee660fd1cfbf744150edb987308fb722d0d9d588a53835ebee574df2196c666&format=llm_user) ## ZOHO CRM CONNECTOR Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ZOHO CRM CONNECTOR Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (437 reviews)