[ Zoho Cliq Reviews ](https://www.g2.com/products/zoho-cliq/reviews) [ Zoho Cliq Reviews ](https://www.g2.com/products/zoho-cliq/reviews) # Zoho Cliq Features ##### ## Business Instant Messaging (9) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Screen Sharing Digitally share screen view with others Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Business Instant Messaging (4) Audio Conferencing Allows users to communicate via audio call. Video Conferencing Allows users to communicate via video call. Two-Way Audio & Video Presenter can see and hear participants and vice versa Conferencing Show More ##### ## Features (13) File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Conference Transcripts Records and transcribes voice and video conferences. Electronic Faxes Create, edit, preview, and send faxes electronically IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Video Call Recording Record and playback video calls Customizable Reports Alter the layout and content of reports Real-Time Reporting Active reporting of data and metrics Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Screen Sharing Digitally share screen view with others Two-Way Audio & Video Presenter can see and hear participants and vice versa Virtual Voicemail Voice messages are stored online and accessible via a visual interface Show More ##### ## Extensions (3) Tenancy Flexibility Can be deployed as a single-tenant or multi-tenant product. Native VoIP Contains its own IP telephony system. CCaaS Option Is also able to serve as contact center software. Show More ##### ## Collaboration Tools (8) Screen Sharing Able to share your desktop screen or an application with the rest of the conference. Presentations Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. Whiteboarding Provides a virtual whiteboard for collaborative use. Real-Time Chat Engage in direct, instant messaging with customers, users, etc. Hand Raising Allows conference participants to notifiy conference hosts when they want to speak. File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Private Chat Send messages to selected individual(s) from the entire audience Real-Time Chat Engage in direct, instant messaging with customers, users, etc. Show More ##### ## Meeting Coordination (8) Scheduling Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. Video Call Recording Record and playback video calls Participant Permissions The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. One-Click Join Allows users to join a conference without requiring a download or a sign-in Video Streaming Allows users to view videos without downloading media files On-Demand Recording Record the audio of phone conversations for quality assurance purposes Call Recording Record the audio of phone conversations for quality assurance purposes Event Scheduling Plan an event's time and location Show More ##### ## Software Type (3) Mobile Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. Browser Application Conferences can be launched within a browser without requiring a user to download an application to their desktop. Desktop Application Software is available as a downloadable desktop application. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (5) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Business Instant Messaging (3) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Video Conferencing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - UCaaS Platforms (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Additional Functionality (129) Video Support Supports various video file formats AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Attendance Management Manage attendance for classes, shifts, meetings, or events Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Single Sign On Allow users to access multiple services after entering their login credentials once Registration Management Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Email Management Manage, store and organize emails within the system or via third-party apps Calendar Management Track and manage schedules and meetings via an integrated calendar Transcripts/Chat History View messages sent by both parties during the chat conversation Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Data Security Protect sensitive data for digital privacy Document Storage Store and organize documents in a centralized system Document Management Store, manage, and track all electronic documents in a centralized location Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Branding Add customized logos and colors to align with company branding Two-Way Audio & Video Presenter can see and hear participants and vice versa Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Conferencing Breakout Rooms Sub-room created within virtual meeting/class Third-Party Integrations Set up connections to third-party platforms to improve business processes API Application programming interface that allows for integration with other systems/databases Generative AI Use AI to generate content in the form of text, images, videos, etc. Chat/Messaging Communicate using direct chat or messages within the system Whiteboard Allows multiple users to simultaneously annotate on a digital whiteboard Reminders Timed notification for any upcoming task, deadline, appointment, or activity Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Brainstorming Group collaboration to solve ideas in a productive and concentrated manner. Presentation Streaming Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Surveys & Feedback Gauge satisfaction and receive information for improvement and success Mobile Access Access software remotely via mobile devices Video Conferencing Connect with meeting participants remotely over video User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access File Transfer Move files across different systems or networks Email Reminders Reminders sent via email Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Microsoft Outlook Integration CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Auto Framing Detect speech to highlight frame subjects On-Demand Webcasting An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Automatic Transcription Use AI to convert voice into text automatically Two Way Audio & Video Presenter can see and hear participants and vice versa. User Profiles Profiles of users providing basic information Video Management Store and manage online video content Polls/Voting Enable custom polls/voting to facilitate decision-making or increase engagement Event Management Schedule and manage the logistics of activities and other gatherings Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. HD Audio/Video High-definition audio and/or video capabilities Presentation Tools Share and present designs Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Host Controls Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Generative AI Use AI to generate content in the form of text, images, videos, etc. Voice Mail Computer-based system that allows users to send and receive voice messages SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Caller ID Identify the number and contact information of a caller before answering the phone Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Interaction Tracking Track interaction history by documenting conversations for contacts Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Virtual Backgrounds Upload or use pre-set virtual backgrounds during video meetings Mobile Access Access software remotely via mobile devices Contact Management Manage, organize, and store contact information Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Call Transfer Transfers live calls to other agents Group Messaging Group messaging lets multiple people carry on a group conversation Call Recording Record the audio of phone conversations for quality assurance purposes AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Task Management Create, manage and track all task activities and progression SMS Messaging Send messages via SMS Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Routing Sends voice calls to a specific queue based on predetermined criteria Multi-User Collaboration Two-way actions and communication between multiple users in real time Single Sign On Allow users to access multiple services after entering their login credentials once Chat/Messaging Communicate using direct chat or messages within the system Group Messaging Group messaging lets multiple people carry on a group conversation Bulk Send Process of sending a large number of documents, messages or emails to multiple recipients at once Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Mobile Access Access software remotely via mobile devices Rich Text Editor Input different types of content and edit text formats, fonts, font sizes, and colors Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Transcripts/Chat History View messages sent by both parties during the chat conversation Contact Management Manage, organize, and store contact information User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Message Recall Retrieve sent messages from mailboxes of recipients who haven't yet opened it Canned Responses Shortcuts for inputting frequently used messages Document Storage Store and organize documents in a centralized system Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Workflow Configuration Alter the default workflow to meet your organization's needs Single Sign On Allow users to access multiple services after entering their login credentials once Access Controls/Permissions Define levels of authorization for access to specific files or systems Task Management Create, manage and track all task activities and progression Reminders Timed notification for any upcoming task, deadline, appointment, or activity Read Receipts Ability to see if recipient has viewed/opened the message @mentions An @mention is a way to tag or notify a specific person about a message/post API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Chat Engage in direct, instant messaging with customers, users, etc. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Data Import/Export Import and export data to and from software applications Email Management Manage, store and organize emails within the system or via third-party apps Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Secure Data Storage Securely stores data to prevent data loss or breaches Activity Tracking Track and document all activities across devices, networks, and other systems Broadcast Messaging Notify large groups of people simultaneously about important updates. Customizable Branding Add customized logos and colors to align with company branding Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Commenting/Notes Leave comments and notes on documents for others to view Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository One-to-One Messaging Send personal messages to clients or attendees Event Calendar A list of events with their respective dates Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Updates Receive system updates as soon as any changes are made Employee Photos Store photos of employees Mobile Alerts Notifications via mobile devices Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site Show More ## Top-Rated Alternatives [ ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") Microsoft Teams 4.4/5(19,246) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") Slack 4.5/5(39,258) ](https://www.g2.com/products/slack/reviews) [ ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-cliq/competitors/alternatives) Zoho Cliq Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,258) [ Compare Now ](https://www.g2.com/compare/slack-vs-zoho-cliq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,246) [ Compare Now ](https://www.g2.com/compare/microsoft-teams-vs-zoho-cliq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7bf434717de765fd94f30313ffa54d78/zoho-connect.png "Product Avatar Image") Zoho Connect 4.5/5(98) [ Compare Now ](https://www.g2.com/compare/zoho-cliq-vs-zoho-connect) ##### Categories on G2 [ Business Instant Messaging ](https://www.g2.com/categories/business-instant-messaging)[ Video Conferencing ](https://www.g2.com/categories/video-conferencing)[ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms) ##### Explore More [ Which vendor provides the most accurate foot traffic data? ](https://www.g2.com/discussions/which-vendor-provides-the-most-accurate-foot-traffic-data)[ What's the most trusted unified workspace platform for keeping hybrid and remote teams connected without adding more tools to the stack? ](https://www.g2.com/discussions/what-s-the-most-trusted-unified-workspace-platform-for-keeping-hybrid-and-remote-teams-connected-without-adding-more-tools-to-the-stack%20)[ Top RO-I platforms for startups ](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart) [ Best HCM platforms for global workforce management ](https://www.g2.com/discussions/what-are-the-best-hcm-platforms-for-global-workforce-management)[ Top-rated client onboarding solutions for financial services ](https://www.g2.com/discussions/top-rated-client-onboarding-solutions-for-financial-services)[ Pros and Cons Details ](https://www.g2.com/products/zoho-cliq/reviews?qs=pros-and-cons) Show More [ Which vendor provides the most accurate foot traffic data? ](https://www.g2.com/discussions/which-vendor-provides-the-most-accurate-foot-traffic-data)[ What's the most trusted unified workspace platform for keeping hybrid and remote teams connected without adding more tools to the stack? ](https://www.g2.com/discussions/what-s-the-most-trusted-unified-workspace-platform-for-keeping-hybrid-and-remote-teams-connected-without-adding-more-tools-to-the-stack%20)[ Top RO-I platforms for startups ](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart) [ Best HCM platforms for global workforce management ](https://www.g2.com/discussions/what-are-the-best-hcm-platforms-for-global-workforce-management)[ Top-rated client onboarding solutions for financial services ](https://www.g2.com/discussions/top-rated-client-onboarding-solutions-for-financial-services)[ Pros and Cons Details ](https://www.g2.com/products/zoho-cliq/reviews?qs=pros-and-cons)