---
title: Zoho BugTracker Reviews
meta_title: 'Zoho BugTracker Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 41 reviews by the users' company size, role or industry to
  find out how Zoho BugTracker works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 41
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: DevOps
  url: https://www.g2.com/categories/devops
---


# Zoho BugTracker Reviews
**Vendor:** Zoho  
**Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 41
## About Zoho BugTracker
Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by more than 35 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements.



## Zoho BugTracker Pros & Cons
**What users like:**

- Users enjoy the **ease of customization** in Zoho BugTracker, tailoring it to meet their specific needs efficiently. (1 reviews)
- Users appreciate the **ease of use** in Zoho BugTracker, enjoying straightforward deployment and customizable options. (1 reviews)

## Zoho BugTracker Reviews
  ### 1. Zoho Bug Tracker

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2020

**What do you like best about Zoho BugTracker?**

It's pure focus on Bugs as that is the product I'm looking for.

**What do you dislike about Zoho BugTracker?**

The bugtracker customization for templates and it's integration with Zendesk is buggy.

**What problems is Zoho BugTracker solving and how is that benefiting you?**

We are looking to solve our incident management to Bug Triage resolution process.

  ### 2. Customizable but no help with customizing

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 05, 2017

**What do you like best about Zoho BugTracker?**

The product is very JIRAesque and can be customized to fit your workflow. The problem is no one in their support team is trained on how to help people with it. When I reached out they acted like we were the first company to ask for help with it. 

**What do you dislike about Zoho BugTracker?**

Customer support isn't really well trained. It's really hard to get someone that knows what they're talking about on the phone - I would always call explain what I needed help with about 5 times to 5 different people and end up figuring it out myself.

**Recommendations to others considering Zoho BugTracker:**

Don't use Zoho - they are doing way too much and their products end up lacking.

**What problems is Zoho BugTracker solving and how is that benefiting you?**

Tracking bugs reported by users. Didn't really have any benefits because it took so much work to set up.



- [View Zoho BugTracker pricing details and edition comparison](https://www.g2.com/products/zoho-bugtracker/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-10+21%3A28%3A33+-0500&secure%5Bsession_id%5D=9cfbf2f6-9208-41f2-a918-94e806a1dc05&secure%5Btoken%5D=2ae8288a352f7e1c51d0560db2f4d6b3328d146c3e2b0d3858a84461ad8338f9&format=llm_user)
## Zoho BugTracker Integrations
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

## Zoho BugTracker Features
**Bug Reporting**
- User Reports & Feedback
- Tester Reports & Feedback
- Team Reports & Comments

**Bug Monitoring**
- Analytics
- Bug History
- Data Retention

**Agentic AI - Bug Tracking**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Assignment Management
- Prioritization

**Additional Functionality**
- API
- Audit Trail
- Drag & Drop
- Projections
- Charting
- Ticket Management
- Monitoring
- Status Tracking
- Progress Tracking
- Workflow Management
- Project Time Tracking
- Issue Tracking
- Configurable Workflow
- Collaboration Tools
- Agile Methodologies
- Customizable Fields
- Backlog Management
- Real-Time Updates
- Single Sign On
- Generative AI
- Task Scheduling
- Activity Tracking
- Activity Dashboard
- Task Management
- Project Management
- Project Planning
- Feedback Management
- Code Repository Integration
- Reporting & Statistics
- Email Management
- Knowledge Base Management
- Multiple Projects
- Tagging
- AI Copilot
- File Management
- Issue Management
- Task Planning
- Data Visualization
- Bug/Issue Capture
- Bug Tracking
- Alerts/Notifications
- Commenting/Notes
- @mentions
- Third-Party Integrations
- Customizable Templates
- Task Progress Tracking
- Real-Time Notifications
- Access Controls/Permissions

## Top Zoho BugTracker Alternatives
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