![Shyamal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shyamal P.")
SP

Shyamal P.

Founder

Small-Business (50 or fewer emp.)

2/22/2023

"One of the worst customer support I ever experienced"

0/5

What do you like best about Zoho Books?

What's there to like?! We have not been able to utilize the software till now. It has been 2 months since we bought the tool but yet our data migration hasn't been done. Review collected by and hosted on G2.com.

What do you dislike about Zoho Books?

One of the worst customer support I have ever experienced with any tool. They seem to have only 2 customer success team members serving 1000s of clients.

Let me share some specific failures:

1. We were forced to buy a 12 months subscription as we were told the migration won't be done without it.

2. After buying the subscription, there was no call from their support team on how the migration would be done.

3. We followed up with them on email, their replies were from their list of "saved replies". Please join the webinar happening on x date.

4. Webinar is an overview on how to utilize their migration wizard

5. When we bought the tool, we were assured that a team would help migrate data over a screen sharing session. They went back on their promise and asked us to migrate the data ourselves through the migration wizard.

6. Having already spent 45 days waiting for their response, we decided to give the migration tool a go. Oh No! Not so easy, it provides an unknown error. After bringing it to attention of their support rep (Having called multiple times, we were finally able to get through). We were told he would have to connect with the tech team for this.

7. To connect with the tech team, he would need the data we were trying to import. Sure, let me send you an email with the data. No no! he requires me to utilize Zoho workdrive to upload the data.

8. Zoho workdrive has expired, no worries he says, please drop an email to Zoho workdrive team they would extend the subscription for you (The whole process would have taken an email but no, our tech team doesn't work like that they want workdrive files only)

9. Its been 3 days since we reported the migration wizard issue to them. Crickets.

I think we would die following up and being told a callback would come. But this callback is like catching a fallen star; you are blessed if the callback comes. And even so, you can only get am assurance that it will work out.

But my friend when?! Review collected by and hosted on G2.com.

What problems is Zoho Books solving and how is that benefiting you?

Till now, I am only hoping it would work as well as Quickbooks that we utilized earlier. But I would only be able to tell once the migration is completed. Alas, till then we wait forever. Review collected by and hosted on G2.com.

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