What I like most about Zoho Bookings is how seamlessly it integrates with the rest of the Zoho One ecosystem. It connects well with applications such as Zoho CRM, Zoho Campaigns, and Zoho Flow, making it easy to automate scheduling and streamline business processes. Over the years, the interface has evolved significantly and has become much more intuitive and user-friendly, making it easier for both administrators and customers to use. Review collected by and hosted on G2.com.

One area where Zoho Bookings could improve is communication around product updates and interface changes. The platform is updated regularly, but changes are not always communicated clearly, which can make it difficult to understand what has changed and how it impacts existing configurations. Additionally, while the product is powerful, some configuration settings are not always intuitive, particularly for more advanced scheduling and workflow scenarios. A more streamlined setup experience and better documentation around changes would make the platform easier to manage. Review collected by and hosted on G2.com.

Overall, Zoho Bookings is a reliable and user-friendly scheduling solution, and I'm happy with the product. The continuous improvements from the Zoho team are appreciated, and I look forward to seeing additional customization and video features in future releases. Review collected by and hosted on G2.com.

Some areas where I'd like to see further improvements are:

More customization options for booking pages and templates.

The ability to add video content directly within booking pages to better explain services or provide instructions to customers.

Greater flexibility in branding and page design to create a more personalized experience. Review collected by and hosted on G2.com.

I love that Zoho Bookings makes it easy to catch up with appointment details both on the web and via the mobile app. The integration capabilities are impressive too, especially with Zoho Creator and Zoho Books using Zoho Flow, allowing us to automatically sort free and paid appointments and automate billing where needed. Sorting availability is straightforward, particularly with calendar integrations that let us use our existing blocked times to manage availability efficiently. Additionally, the initial setup was simple yet detailed, letting us customize booking pages with our logo and colors for branding, which I really appreciated. The overall richer experience for managing bookings and integrations across other Zoho products at a simple plan-based pricing was the clincher for us. Review collected by and hosted on G2.com.

Automation could be richer and have a trigger that works before the booking is made so we can handle validations for every booking. Currently, we have to cancel bookings only after getting information that tells us the booking should not be accepted. We hope to validate first before the booking is accepted. Review collected by and hosted on G2.com.

The easy to use user interface of the whole bookings helps my customer to Book a free demo is in just a few clicks also I can integrate it with my Google calendar and Google meet along with Zoho meetings so that I can track all of my meetings at one place the performance of the bookings is phenomenal and the pricing is also up to the mark and if I ever encounter any of the problem, the support team is always there for the health and I can also configure Zoho bookings with the ZIA AI agents. Review collected by and hosted on G2.com.

The only thing I dislike about Zoho Bookings is that I can’t integrate bookings with the US data center and the Zoho bookings in the IN data center. Review collected by and hosted on G2.com.

I like that this is a white-labeled appointment booking solution. It lets me connect my own sub-domain and customize the branding with my colors, logo, and name. Review collected by and hosted on G2.com.

I had some trouble integrating one of my Outlook calendars, but had success with Google calendars. So what I did was I wrote a small script using Zoho's own Catalyst platform to auto-sync items from my Outlook calendar to a Google calendar and the system works nicely. Review collected by and hosted on G2.com.

Zoho Bookings is very user-friendly, although it does take some time to set everything up. Once it’s configured, it’s easy to use and straightforward to navigate. I’ve also found the customer service to be really good, which makes the overall experience even better. Review collected by and hosted on G2.com.

I don’t like that I can’t separate the first and last name fields in the backend. It makes the integration with Zoho CRM feel a bit clunky, because I end up having to manually edit client records. Review collected by and hosted on G2.com.

I love being able to create multiple booking meeting types. It gives me the flexibility to set up different time blocks, and when my clients and agents book appointments, I know exactly what they’re scheduling because Zoho Bookings puts those meetings directly into my calendar. Review collected by and hosted on G2.com.

There isn’t much I dislike. The system is very flexible and makes it extremely easy to configure and maintain. I’d just like the ability to link multiple calendars so I can coordinate it with my other calendars. Review collected by and hosted on G2.com.

I like that my customers have the ability to book their own consultation easily, without having to speak with anyone. We have multiple types of consultations set up for ease, and we receive notifications with all of their information filled in. Review collected by and hosted on G2.com.

Every so often, our Zoho Bookings will disconnect from our Zoho Vertical CRM, which will force us to manually input in the contacts that have booked. Review collected by and hosted on G2.com.

As a solopreneur and coach, Zoho Bookings is essential for my business. It has drastically simplified the process of booking time with me as a coach, and reduced my no-show rate by over 90% as clients are reminded of upcoming sessions. It also integrates cleanly with Zoom, so meetings are automatically created and scheduled in Zoom and I can see all my upcoming appointments. Coupled with Bookings handling all the billing aspects and the invoices cleanly integrate with my accounting platform, it offers greater flexibility for clients which reduces friction and allows me to book more work. Given that I can integrate Bookings with my accounting software and calendar i have a comprehensive set of workflows that ensure I can satisfy my customers, and achieve a work life balance. Finally, it also Review collected by and hosted on G2.com.

Probably the most frustrating part of Bookings is in cancellation, rebooking and refunds. In my experience if someone tries to book a time and the payment fails, Bookings closes that appointment window - even though the payment should be retried. The result is that this forces the client to choose a new time slot, as the old slot is now closed and unbookable. This is frustrating for the client as they now have to select a less preferred meeting time, and frustrating for me as it blocks an appointment slot for another client. Along similar lines, there is no refund process -- so if a client has prepaid, but cancels in advance there is no refund mechanism -- meaning you have to solve for refunds outside the application. This means you might not be able to refund to the original payment option. This should be handled within the app for clean customer service. Review collected by and hosted on G2.com.

What I like best about Zoho Bookings is that it keeps appointment scheduling simple while still offering strong business features. The Microsoft 365 calendar sync helps avoid double bookings, automated reminders and email templates reduce manual follow-ups, and the customizable booking pages make the process look more professional for clients. I also like that it supports integrations with other apps, API access, payments, and team scheduling, which makes it flexible as the business grows. Overall, it saves time, improves coordination, and provides good value compared to handling bookings manually. Review collected by and hosted on G2.com.

Honestly, there is nothing major I dislike about Zoho Bookings. It does what I need for scheduling and booking management, and the overall experience has been smooth so far. Review collected by and hosted on G2.com.