# Best Co-Browsing Software

## How Many Co-Browsing Software Products Does G2 Track?

**Total Products under this Category:** 36

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Fullview (+0.79%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Co-Browsing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,700+ Authentic Reviews
- 36+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Co-Browsing Software
 ![G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/co-browsing/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=28903&focus%5B%5D=125380&focus%5B%5D=4215&focus%5B%5D=145846&focus%5B%5D=1315439&focus%5B%5D=85695)

Highlighted products: TeamViewer, Zoho Assist, Glia, Channel.me Cobrowsing, Genesys Cloud CX, Realtime, Co-Browsing, and Upscope.

Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=glia&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=recursive-labs-realtime&focus%5B%5D=sariska-co-browsing&focus%5B%5D=upscope)

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2632&secure%5Bchosen_at%5D=2026-08-01T09%3A10%3A02Z&secure%5Bdisplayable_resource_id%5D=2632&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2632&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2632&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fco-browsing%3Fopen_modal_url%3D%252Fproducts%252Fzoho-assist%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fco-browsing%2526source%253Dcategory&secure%5Btoken%5D=c2690179e45cde44ea8a88fa655e7dd9d2805dd2f7ee1787b118c82332c61581&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,987

#### How Do G2 Users Rate TeamViewer?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.4/10 (Category avg: 8.6/10)
- **Data Masking:** 8.9/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind TeamViewer?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small, 34% Medium

#### What Do G2 Reviewers Say About TeamViewer?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
- Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
- Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
- Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
- Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.

##### Cons

- Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
- Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
- Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
- Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
- Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.

#### What Are Recent G2 Reviews of TeamViewer?

**["Easy to use and secure"](https://www.g2.com/survey_responses/teamviewer-review-13190146)**

**Rating:** 4.5/5.0 stars

_— Magnesh P._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13190146)

**["Remote Support Made Simple"](https://www.g2.com/survey_responses/teamviewer-review-13069675)**

**Rating:** 5.0/5.0 stars

_— Rishabh A._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675)

#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

### [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

**Average Rating:** 4.7/5.0

**Total Reviews:** 694

#### How Do G2 Users Rate Zoho Assist?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.8/10 (Category avg: 8.6/10)
- **Data Masking:** 8.5/10 (Category avg: 8.9/10)
- **Access Control:** 8.9/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Zoho Assist?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 70% Small, 22% Medium

#### What Do G2 Reviewers Say About Zoho Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact.
- Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient.
- Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective.
- Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction.
- Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality.

##### Cons

- Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability.
- Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases.
- Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times.
- Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software.
- Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal.

#### What Are Recent G2 Reviews of Zoho Assist?

**["Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting"](https://www.g2.com/survey_responses/zoho-assist-review-12732350)**

**Rating:** 5.0/5.0 stars

_— Aryabrata D._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350)

**["Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting"](https://www.g2.com/survey_responses/zoho-assist-review-13054711)**

**Rating:** 5.0/5.0 stars

_— Mohit A._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13054711)

#### What Are G2 Users Discussing About Zoho Assist?

- [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment
- [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost)
- [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist)
- [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free)
- [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work)

### [Glia](https://www.g2.com/products/glia/reviews)

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 86

#### How Do G2 Users Rate Glia?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.7/10 (Category avg: 8.6/10)
- **Data Masking:** 9.4/10 (Category avg: 8.9/10)
- **Access Control:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Glia?

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** www.glia.com
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc  
1,471 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website)  
468 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Financial Services
- **Company Size:** 67% Medium, 17% Small

#### What Do G2 Reviewers Say About Glia?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations.
- Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient.
- Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences.
- Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction.
- Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly.

##### Cons

- Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant.
- Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software.
- Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively.
- Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues.
- Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality.

#### What Are Recent G2 Reviews of Glia?

**["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)**

**Rating:** 5.0/5.0 stars

_— Silvio E._

[Read full review](https://www.g2.com/survey_responses/glia-review-11801729)

**["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)**

**Rating:** 5.0/5.0 stars

_— Kimberly B._

[Read full review](https://www.g2.com/survey_responses/glia-review-11814799)

#### What Are G2 Users Discussing About Glia?

- [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment

### [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews)

Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations.

**Average Rating:** 4.5/5.0

**Total Reviews:** 77

#### How Do G2 Users Rate Channel.me Cobrowsing?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.1/10 (Category avg: 8.6/10)
- **Data Masking:** 8.8/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Channel.me Cobrowsing?

- **Seller:** [Channel.me](https://www.g2.com/sellers/channel-me)
- **Year Founded:** 2010
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05e411438d3deeec72684d6e287fd323e8f1fce4ed8a1c985de70f7cd11f100d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchannel%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Accounting
- **Company Size:** 57% Small, 37% Medium

#### What Do G2 Reviewers Say About Channel.me Cobrowsing?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Channel.me Cobrowsing, allowing quick and seamless sessions for both agents and customers.
- Users appreciate the **easy screen sharing** with clients, enhancing trust and simplifying communication during sales and support.
- Users value the **high level of security** provided by Channel.me, ensuring privacy with automatic password masking during sessions.
- Users love the **enhanced customer engagement** offered by Channel.me Cobrowsing, boosting satisfaction and sales through personalized support.
- Users appreciate the **intuitive ease of use** of Channel.me Cobrowsing, enhancing customer support and onboarding efficiency.

##### Cons

- Users find the **pricing of Channel.me Cobrowsing** to be high, especially for small teams and businesses.
- Users experience **lagging issues** with Channel.me Cobrowsing, especially during peak times, affecting user assistance quality.
- Users point out the **limited flexibility** of Channel.me, restricting support agents to website-only assistance.
- Users notice **slow performance** on complex web pages, impacting their experience with Channel.me Cobrowsing.
- Users point out the **limited customization** options in Channel.me, hindering adaptation to specific business requirements.

#### What Are Recent G2 Reviews of Channel.me Cobrowsing?

**["It's my wonder tool for work."](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)**

**Rating:** 5.0/5.0 stars

_— Samuel J._

[Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)

**["Effortless Customer support with channel.me Cobrowsing."](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954)**

**Rating:** 4.5/5.0 stars

_— Victoria E._

[Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.6/10)
- **Data Masking:** 9.4/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews)

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

**Average Rating:** 4.5/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate Realtime?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.9/10 (Category avg: 8.6/10)
- **Data Masking:** 8.5/10 (Category avg: 8.9/10)
- **Access Control:** 9.5/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Realtime?

- **Seller:** [Recursive Labs](https://www.g2.com/sellers/recursive-labs)
- **Year Founded:** 2011
- **HQ Location:** Wildwood, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20778ff5742e72dbcd5c6f951619df4b147cd72c14282d047d6183f428e1f0f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frecursive-labs%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Research Analyst, Business Development Representative
- **Top Industries:** Information Technology and Services
- **Company Size:** 78% Medium, 17% Small

#### What Do G2 Reviewers Say About Realtime?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **instant interactive support** of Realtime, enabling quick problem-solving through co-browsing and live video chat.
- Users value the **instant interactive support** of Realtime, enabling efficient problem-solving through co-browsing and video chat.
- Users commend the **instant interactive support** of Realtime, enabling efficient problem-solving and enhancing customer satisfaction.
- Users value the **instant video chat** of Realtime, enhancing support through real-time communication and personalized assistance.
- Users value the **instant communication** of Realtime, enhancing engagement and accelerating support resolutions effectively.

##### Cons

- Users find the **dependency on a stable internet connection** limits accessibility, especially in areas with slow networks.
- Users often face difficulties due to the **dependency on stable internet connection** , limiting accessibility in slower network areas.
- Users face challenges due to the **dependency on a stable internet connection** , limiting accessibility for some users.
- Users find the **poor connectivity** of Realtime limits accessibility, especially in areas with slower networks.
- Users find the **implementation cost high** , making it challenging for smaller businesses to adopt Realtime effectively.

#### What Are Recent G2 Reviews of Realtime?

**["Enhancing Customer Support with Recursive Lab's Realtime No Download Co-browser and Screenshare Tool"](https://www.g2.com/survey_responses/realtime-review-10483470)**

**Rating:** 4.5/5.0 stars

_— Shivani P._

[Read full review](https://www.g2.com/survey_responses/realtime-review-10483470)

**["Helpful and efficient platform for clinical trial management"](https://www.g2.com/survey_responses/realtime-review-11447567)**

**Rating:** 5.0/5.0 stars

_— Verified User in Public Relations and Communications_

[Read full review](https://www.g2.com/survey_responses/realtime-review-11447567)

### [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews)

Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements.

**Average Rating:** 4.5/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate Co-Browsing?

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.6/10 (Category avg: 8.6/10)
- **Data Masking:** 8.2/10 (Category avg: 8.9/10)
- **Access Control:** 8.8/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Co-Browsing?

- **Seller:** [Sariska](https://www.g2.com/sellers/sariska)
- **Year Founded:** 2021
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @sariskaio  
63 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd9079d4613ade97f28e50bc73d642b5116ae4dbb0212a1727a0a953e011d8c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsariska%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Small, 46% Medium

#### What Do G2 Reviewers Say About Co-Browsing?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **interactive and efficient customer support** provided by co-browsing, enhancing their overall experience.
- Users praise the **real-time collaboration** of Co-Browsing, enhancing customer support and making problem-solving efficient and personal.
- Users appreciate the **efficient interaction** of co-browsing, enhancing support speed and collaboration in real-time.
- Users value the **real-time monitoring** feature of Co-Browsing, enhancing efficiency and collaborative support while solving issues.
- Users appreciate the **real-time collaboration** of Co-Browsing, facilitating seamless problem-solving and shared experiences on the web.

##### Cons

- Users express concerns about **inadequate security** , highlighting privacy fears and risks when sharing screens during co-browsing.
- Users often face **connection issues** that disrupt sessions and create discomfort during co-browsing experiences.
- Users often face **poor connectivity** , leading to lag and complications that disrupt the co-browsing experience.
- Users experience **slow internet speeds** impacting the effectiveness of co-browsing, especially with weak connections.
- Users often experience **lagging issues** that disrupt the co-browsing experience and lead to discomfort.

#### What Are Recent G2 Reviews of Co-Browsing?

**["Enhances Support with Seamless, Secure Collaboration"](https://www.g2.com/survey_responses/co-browsing-review-12226059)**

**Rating:** 5.0/5.0 stars

_— AGARWAL MUSIC C._

[Read full review](https://www.g2.com/survey_responses/co-browsing-review-12226059)

**["Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing"](https://www.g2.com/survey_responses/co-browsing-review-12710131)**

**Rating:** 4.0/5.0 stars

_— Smarth G._

[Read full review](https://www.g2.com/survey_responses/co-browsing-review-12710131)

### [Upscope](https://www.g2.com/products/upscope/reviews)

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.

**Average Rating:** 4.7/5.0

**Total Reviews:** 115

#### How Do G2 Users Rate Upscope?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.4/10 (Category avg: 8.6/10)
- **Data Masking:** 9.3/10 (Category avg: 8.9/10)
- **Access Control:** 9.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Upscope?

- **Seller:** [Upscope](https://www.g2.com/sellers/upscope)
- **Year Founded:** 2017
- **HQ Location:** London, GB
- **Twitter:** @upscope\_io
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2337595ec22839584d44c6826d7c69fc95f6575f0ac498fc5c61a6ec786a9f43&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11054548%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Associate
- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 44% Small, 36% Medium

#### What Do G2 Reviewers Say About Upscope?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effortless customer engagement** provided by Upscope, fostering strong relationships through seamless communication.
- Users appreciate the **ease of use** of Upscope, enhancing seamless communication and client relationships effortlessly.
- Users appreciate the **effortless client communication** offered by Upscope, which enhances support and relationship-building.
- Users value the **effortless communication** with clients, enhancing assistance and strengthening relationships seamlessly.
- Users value the **effortless connectivity** of Upscope, enhancing client relationships through seamless communication and effective assistance.

##### Cons

- Users often experience **access issues** with Upscope, making client communication and location challenging and inefficient.
- Users report **connectivity issues** causing slow connections, which can hinder the overall Upscope experience.
- Users experience **difficult setup** challenges in navigating client locations, hindering efficient communication on the Upscope platform.
- Users express a desire for **better email management** , wishing for direct client communication and easier client location.
- The **pricing of Upscope** is often considered confusing and not transparent, leading to user frustration.

#### What Are Recent G2 Reviews of Upscope?

**["Game changing for CS teams"](https://www.g2.com/survey_responses/upscope-review-10730077)**

**Rating:** 5.0/5.0 stars

_— Roman V._

[Read full review](https://www.g2.com/survey_responses/upscope-review-10730077)

**["A Great Tool for Helping Elderly Clients and Resolving Website Issues"](https://www.g2.com/survey_responses/upscope-review-13044207)**

**Rating:** 5.0/5.0 stars

_— Miguel P._

[Read full review](https://www.g2.com/survey_responses/upscope-review-13044207)

#### What Are G2 Users Discussing About Upscope?

- [How has Upscope supported your customer support team, and what features do you rely on?](https://www.g2.com/discussions/how-has-upscope-supported-your-customer-support-team-and-what-features-do-you-rely-on)
- [What is Upscope used for?](https://www.g2.com/discussions/what-is-upscope-used-for)

### [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews)

Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience.

**Average Rating:** 4.2/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Talisma Chat & Cobrowse?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.1/10 (Category avg: 8.6/10)
- **Data Masking:** 8.4/10 (Category avg: 8.9/10)
- **Access Control:** 8.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Talisma Chat & Cobrowse?

- **Seller:** [Talisma](https://www.g2.com/sellers/talisma)
- **Year Founded:** 1999
- **HQ Location:** Bengaluru, India
- **Twitter:** @TalismaCustExp  
297 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3609ad2c374fb4ad2c66e458f8abb1954cdd7c841d41809ebaf75a639781d4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166248%2F&secure%5Burl_type%5D=linkedin_company_website)  
584 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 52% Small, 35% Medium

#### What Do G2 Reviewers Say About Talisma Chat & Cobrowse?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **real-time communication** capabilities of Talisma Chat & Cobrowse, enhancing customer interaction and support efficiency.
- Users value the **personalized assistance** from Talisma Chat & Cobrowse, enhancing customer satisfaction through tailored support.
- Users praise the **dedicated customer support** of Talisma Chat & Cobrowse, ensuring smooth implementation and user experience.
- Users find the **ease of use** of Talisma Chat & Cobrowse enhances collaboration and simplifies implementation.
- Users appreciate the **customizable workflows** of Talisma Chat & Cobrowse, enhancing their operational efficiency and client interaction.

##### Cons

- Users experience **connection issues** , leading to downtime and glitches that hinder usability during important meetings.
- Users find the **complex setup** of Talisma Chat & Cobrowse challenging, often requiring technical expertise for effective use.
- Users find **feature issues** impacting performance, especially in complex environments, limiting Talisma Chat & Cobrowse's utility.
- Users are concerned about **inadequate security** as they cannot control what customers see during interactions.
- Users face **limited customization** options for the chat window and Co-Browse features, hindering brand alignment.

#### What Are Recent G2 Reviews of Talisma Chat & Cobrowse?

**["EASY TO USE"](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198)**

**Rating:** 5.0/5.0 stars

_— Aman R._

[Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198)

**["A solid customer engagement tool"](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158)**

**Rating:** 4.0/5.0 stars

_— Mridul K._

[Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158)

#### What Are G2 Users Discussing About Talisma Chat & Cobrowse?

- [What is Talisma Chat & Cobrowse used for?](https://www.g2.com/discussions/what-is-talisma-chat-cobrowse-used-for)

### [Surfly](https://www.g2.com/products/surfly/reviews)

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

**Average Rating:** 4.8/5.0

**Total Reviews:** 90

#### How Do G2 Users Rate Surfly?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.1/10 (Category avg: 8.6/10)
- **Data Masking:** 9.7/10 (Category avg: 8.9/10)
- **Access Control:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Surfly?

- **Seller:** [Surfly](https://www.g2.com/sellers/surfly)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, Netherlands
- **Twitter:** @Surfly  
903 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4f435ac4c77a5608276bd97bb0ac862ad52153439d74a871056189fe7c4032a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1943587%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 44% Small, 34% Medium

#### What Are Recent G2 Reviews of Surfly?

**["The best and easiest co-browsing tool I've found"](https://www.g2.com/survey_responses/surfly-review-10042079)**

**Rating:** 5.0/5.0 stars

_— Dave K._

[Read full review](https://www.g2.com/survey_responses/surfly-review-10042079)

**["The best onboarding experience"](https://www.g2.com/survey_responses/surfly-review-9902090)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/surfly-review-9902090)

#### What Are G2 Users Discussing About Surfly?

- [What advice do you have for others considering Surfly for co-browsing solutions?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-surfly-for-co-browsing-solutions)
- [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) - 1 comment, 1 upvote

### [Eltropy](https://www.g2.com/products/eltropy/reviews)

Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence.

**Average Rating:** 4.4/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate Eltropy?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.3/10 (Category avg: 8.6/10)
- **Data Masking:** 8.0/10 (Category avg: 8.9/10)
- **Access Control:** 8.5/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Eltropy?

- **Seller:** [Eltropy](https://www.g2.com/sellers/eltropy)
- **Year Founded:** 2013
- **HQ Location:** Santa Clara, US
- **Twitter:** @eltropy\_inc  
1,129 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=92e2cdb82a29c105349efcbe1ebfd15418782ddafe0481f80bea424291a0299b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feltropy&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 45% Medium, 41% Small

#### What Do G2 Reviewers Say About Eltropy?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Eltropy, facilitating smooth communication and quick adoption without extensive training.
- Users value the **excellent customer support** provided by Eltropy, enhancing communication for financial institutions and customers.
- Users value the **intuitive platform** of Eltropy that enhances personalized communication and boosts collection rates.
- Users value Eltropy's **efficiency** through automation and seamless integration, enhancing communication and saving valuable time.
- Users appreciate the **effortless integration** of communication tools in Eltropy, enhancing engagement and saving time.

##### Cons

- Users experience a **difficult learning curve** , making it challenging to effectively utilize Eltropy's full features initially.
- Users face a **steep learning curve** with Eltropy, requiring time and expertise to effectively utilize its features.
- Users struggle with **integration issues** , leading to inefficiencies and complications in their workflows with Eltropy.
- Users note **limited customization** options in Eltropy, which can hinder advanced workflow setups and user experience.
- Users experience a **steep learning curve** with Eltropy, making effective feature utilization initially challenging for some.

#### What Are Recent G2 Reviews of Eltropy?

**["integrated CRM with banking legacy system"](https://www.g2.com/survey_responses/eltropy-review-10760119)**

**Rating:** 4.0/5.0 stars

_— Gianni D._

[Read full review](https://www.g2.com/survey_responses/eltropy-review-10760119)

**["All-in-One Digital Engagement Platform"](https://www.g2.com/survey_responses/eltropy-review-11165438)**

**Rating:** 5.0/5.0 stars

_— Bhargav S._

[Read full review](https://www.g2.com/survey_responses/eltropy-review-11165438)

### [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

**Average Rating:** 4.6/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate LogMeIn Rescue?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.6/10)
- **Data Masking:** 8.3/10 (Category avg: 8.9/10)
- **Access Control:** 9.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind LogMeIn Rescue?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
994 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 38% Medium, 34% Small

#### What Do G2 Reviewers Say About LogMeIn Rescue?

_AI-generated summary from verified user reviews_

##### Pros

- Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording.
- Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient.
- Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting.
- Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere.
- Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access.

##### Cons

- Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options.
- Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options.
- Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors.
- Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals.
- Users often face **application crashes and poor support** , complicating account management across multiple platforms.

#### What Are Recent G2 Reviews of LogMeIn Rescue?

**["Easy to Use with Seamless Connection and Great Screen Sharing Features"](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)**

**Rating:** 5.0/5.0 stars

_— MOBOLAJI O._

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)

**["Effortless Remote Support with Stellar Security"](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)**

**Rating:** 4.5/5.0 stars

_— Reena S._

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)

#### What Are G2 Users Discussing About LogMeIn Rescue?

- [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for)

### [Acquire](https://www.g2.com/products/acquire/reviews)

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

**Average Rating:** 4.2/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Acquire?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 10.0/10 (Category avg: 8.6/10)
- **Data Masking:** 10.0/10 (Category avg: 8.9/10)
- **Access Control:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Acquire?

- **Seller:** [Acquire](https://www.g2.com/sellers/acquire)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 56% Small, 40% Medium

#### What Are Recent G2 Reviews of Acquire?

**["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)**

**Rating:** 5.0/5.0 stars

_— prabin s._

[Read full review](https://www.g2.com/survey_responses/acquire-review-6989561)

**["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)**

**Rating:** 5.0/5.0 stars

_— Francis R._

[Read full review](https://www.g2.com/survey_responses/acquire-review-8981633)

#### What Are G2 Users Discussing About Acquire?

- [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for)

### [Verishow](https://www.g2.com/products/verishow/reviews)

VeriShow is a cloud-based platform designed to enhance real-time customer engagement by integrating live video chat, co-browsing, and content sharing directly within a business's website or application. This solution enables sales and support teams to provide personalized assistance, guiding customers through complex transactions and addressing inquiries efficiently without the need for additional software installations. By facilitating face-to-face communication and collaborative browsing, VeriShow aims to replicate the effectiveness of in-person interactions in a digital environment, thereby improving customer satisfaction and streamlining support processes. Key Features and Functionality: - Live Video Chat: Enables instant, face-to-face communication between agents and customers, fostering trust and engagement during online interactions. - Co-Browsing: Allows agents and customers to navigate the same webpage simultaneously, enabling agents to guide users through complex processes or forms in real time. - Content Sharing and Collaboration: Facilitates the sharing and joint annotation of documents, images, and web pages, enhancing collaborative problem-solving and demonstrations. - Multi-Channel Communication: Integrates live chat, VoIP calls, and messaging, providing a seamless transition between different communication modes. - Security and Privacy: Implements robust security measures, including session recording and encryption, to protect sensitive information and ensure compliance with confidentiality requirements. - Mobile Compatibility: Accessible on smartphones and tablets, allowing agents and customers to engage from any location, supporting both Android and iOS devices. Primary Value and Solutions Provided: VeriShow addresses the challenge of delivering personalized, efficient, and secure customer support in a digital landscape. By enabling real-time, human-centric interactions through video chat and co-browsing, it helps businesses break down distance barriers and replicate the effectiveness of in-person communication. This approach not only enhances customer satisfaction and loyalty but also increases sales conversion rates by providing immediate, personalized assistance. Additionally, VeriShow streamlines support workflows, reduces operational costs by minimizing the need for physical meetings, and ensures secure handling of sensitive information, making it a comprehensive solution for businesses aiming to improve their online customer engagement strategies.

**Average Rating:** 4.4/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate Verishow?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.8/10 (Category avg: 8.6/10)
- **Data Masking:** 9.8/10 (Category avg: 8.9/10)
- **Access Control:** 9.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Verishow?

- **Seller:** [HBR Labs](https://www.g2.com/sellers/hbr-labs)
- **Year Founded:** 2007
- **HQ Location:** West Bloomfield, MI
- **Twitter:** @ShowDocument  
186 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2858dce890fd44acee722d888c4b7bc56c0a06005b26085abecb237ddae7592f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1239700%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 45% Medium, 28% Small

#### What Do G2 Reviewers Say About Verishow?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **easy setup** of Verishow, enabling quick and hassle-free start to presentations and meetings.
- Users rave about the **easy setup** of Verishow, allowing swift access to engaging presentations and seamless meetings.
- Users appreciate the **ease of use** of Verishow, facilitating smooth setups and professional, engaging presentations.
- Users highly value the **high quality** of Verishow, enhancing live presentations and maintaining clear, stable visual sharing.
- Users appreciate the **intuitive interface** of Verishow, enhancing interactive sessions and streamlining virtual meeting management.

##### Cons

- Users find the **customization options limited** , making it difficult to match Verishow with their brand identity.
- Users highlight **poor integration** with popular tools, leading to challenges in syncing data and incomplete experiences.
- Users find the **limited features** of Verishow frustrating, especially regarding engagement tracking and customization options.
- Users express frustration over **limited functionality** in VeriShow, notably lacking customization and essential creative tools.
- Users find **integrations limited** , causing extra steps and hindering the seamless use of Verishow with other tools.

#### What Are Recent G2 Reviews of Verishow?

**["Verishow: Reliable Service with Stellar Automation"](https://www.g2.com/survey_responses/verishow-review-12893495)**

**Rating:** 5.0/5.0 stars

_— Jesse R._

[Read full review](https://www.g2.com/survey_responses/verishow-review-12893495)

**["Enhancing Customer Engagement with Verishow"](https://www.g2.com/survey_responses/verishow-review-12630800)**

**Rating:** 5.0/5.0 stars

_— Preeti Y._

[Read full review](https://www.g2.com/survey_responses/verishow-review-12630800)

#### What Are G2 Users Discussing About Verishow?

- [What is Verishow used for?](https://www.g2.com/discussions/what-is-verishow-used-for)

### [Cardina](https://www.g2.com/products/cardina/reviews)

Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency.

**Average Rating:** 4.7/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Cardina?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.6/10)
- **Data Masking:** 9.7/10 (Category avg: 8.9/10)
- **Access Control:** 9.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Cardina?

- **Seller:** [Ramp Financial](https://www.g2.com/sellers/ramp-financial)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @tryramp  
37,469 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80d9d85939d1a7fdc7cd6bc9853ccc70c1eb9079d84299e7a6cbc7a44c63e691&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Framp%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,269 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 31% Medium

#### What Do G2 Reviewers Say About Cardina?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency** of Cohere, enabling seamless customer service and streamlined order tracking for enhanced productivity.
- Users appreciate Cohere's **comprehensive automation features** , enabling efficient customer interactions and seamless order tracking.
- Users appreciate the **efficiency of automation** in Cohere, enhancing customer experience and streamlining order tracking.
- Users value the **versatile chat communication** that efficiently handles FAQs and connects to live agents when needed.
- Users appreciate the **customer engagement capabilities** of Cardina, ensuring personalized experiences and efficient order tracking.

##### Cons

- Users find that Cardina's **AI limitations** hinder efficiency due to inaccurate text classification and lack of automation.
- Users find the **difficult learning curve** initially challenging, though it becomes easier with time and practice.
- Users experience **inaccuracy** in Cardina's text classification, leading to incorrect and unreliable results.
- Users feel the **lack of insight** in Cardina hinders effective control and automation, limiting service efficiency.
- Users find the **initial learning curve** of Cardina challenging, although it becomes easier over time.

#### What Are Recent G2 Reviews of Cardina?

**["It enhances our ability to serve customers with high quality."](https://www.g2.com/survey_responses/cardina-review-7590100)**

**Rating:** 5.0/5.0 stars

_— Ayman A._

[Read full review](https://www.g2.com/survey_responses/cardina-review-7590100)

**["Great product"](https://www.g2.com/survey_responses/cardina-review-8056201)**

**Rating:** 5.0/5.0 stars

_— Abhinav S._

[Read full review](https://www.g2.com/survey_responses/cardina-review-8056201)

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Spotlight Categories

[Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)

[Loyalty Management Software](https://www.g2.com/categories/loyalty-management)

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[Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa)

[Core HR Software](https://www.g2.com/categories/core-hr)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Co-Browsing Themes](/categories/co-browsing/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.

Unlike [screen sharing software](https://www.g2.com/categories/screen-sharing), co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.

To qualify for inclusion in the Co-Browsing category, a product must:

- Provide the ability to allow view-only and edit access of user’s web browsers
- Integrate with other [customer service software](https://www.g2.com/categories/customer-service) like live chat software, [video conferencing software](https://www.g2.com/categories/video-conferencing), etc.

Top Tools at a Glance

| 

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Cross-platform remote screen control and support

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User Review

"Easy to use and secure"

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Unattended remote access with live co-browsing

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User Review

"Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting"

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Real-time co-browsing for digital financial service

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User Review

"Seamless Channel Switching, Unmatched Support"

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| 

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No-download cobrowsing for real-time web guidance

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User Review

"It's my wonder tool for work."

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Omnichannel co-browsing within unified contact center flows

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User Review

"Centralized Omnichannel Power with Insightful Real-Time Reporting"

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Visual co-browsing for real-time customer resolution

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User Review

"Helpful and efficient platform for clinical trial management"

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| 

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Real-time agent-guided customer screen resolution

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User Review

"Enhances Support with Seamless, Secure Collaboration"

 |
| 

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No-download co-browsing for live customer guidance

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User Review

"Game changing for CS teams"

 |
| 

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Real-time co-browsing for guided customer resolution

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User Review

"EASY TO USE"

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| 

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No-download co-browsing for customer support

 | 

User Review

"The best and easiest co-browsing tool I've found"

 |

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