Responsive remote support. Can reboot remote computer. Also can do remote support via browser. Easy implementation via download file. Can really give my customers good support. I use it weekly. Have not integrated it with any other application. Review collected by and hosted on G2.com.

Not really a down-side, that I can think of right now. Sometimes users who connect via browser app struggle to connect.

Browser app a bit more difficult to implement. Review collected by and hosted on G2.com.

it does all the required functions with relativly low cost in comparison to other providers. Review collected by and hosted on G2.com.

The attendad support sometimes gets delay and you keep waiting for the response, although the internet connection is good on both sides. Review collected by and hosted on G2.com.

Unattended PC support tools to work on client’s devices. Review collected by and hosted on G2.com.

The only downside would be the cost to use, which has increased over time. It is still worth the cost, but it is much higher now than when the product was originally introduced. Review collected by and hosted on G2.com.

we have been using the zoho since last 4 years but never felt any thing missing. Review collected by and hosted on G2.com.

sometimes it takes time to provide access Review collected by and hosted on G2.com.

It’s easy to use and has a friendly interface. It helps me when I’m supporting employees, making the process smoother and more straightforward. Review collected by and hosted on G2.com.

It’s frustrating that you have to install an agent even if you only need to use it once. Review collected by and hosted on G2.com.

Unattended Access lets my team access endpoints through the desktop, scripts, and the command shell without interrupting users. Review collected by and hosted on G2.com.

If there was something we seriously disliked we would not have partnered with Zoho Review collected by and hosted on G2.com.

I really like the price point of Zoho Assist, and its ability to scale by adding as many unattended computer licenses as needed, which perfectly suits my growing requirements. Additionally, I appreciate the cost-effectiveness combined with the ease of installation that Zoho Assist offers. Its interface proves to be much smoother compared to others like TeamViewer. I love the support for mobile devices, enabling me to use unattended access on mobile devices and tablets seamlessly. The initial setup is extremely easy, needing just a few simple steps to launch it, which adds to the overall user-friendly experience. Furthermore, the availability of a nice mobile app, which was not offered by some competitors like TeamViewer at the time, enhanced my ability to manage mobile devices efficiently without needing a mobile desktop setup, providing a more secure solution without the need to open ports. These features collectively make Zoho Assist very appealing and reliable for my remote access needs. Review collected by and hosted on G2.com.

I do have trouble with the mobile app as I cannot figure out how to right-click on a remote desktop, which is quite problematic. Review collected by and hosted on G2.com.

Zoho Assist is the only remote support system I will ever use for my business. It allows for unattended access and management tools. The setup and deployment is one of the easiest methods I have ever seen. Very user friendly to get connected even when I don't have an experienced computer user on the other end. Review collected by and hosted on G2.com.

Multiple monitor control and configuration is a little tricky to get used to. Screen refresh can be an issue at times, but I believe this is more of the internet connection on the client end. Review collected by and hosted on G2.com.

I have been using Zoho Assist for 5 years and find it incredibly valuable for connecting to users' devices to provide IT support. The tool is remarkably easy to use, and I appreciate its user-friendly graphical user interface. It's very reliable and has consistently met the needs of our organization. The user interface flows smoothly and enhances the ease of supporting our end users, performing better than other products we've used in the past. Additionally, the initial setup of Zoho Assist was very straightforward, allowing for quick deployment. This seamless experience leads me to highly recommend it, as reflected in the 10 out of 10 score I would give it. Review collected by and hosted on G2.com.

Sometimes there is user screen lag, and it would be great if this could be prevented. Although this does not happen often and is not a major issue. Review collected by and hosted on G2.com.

I use Zoho Assist for working from home through unattended access. I like how it's easy to open and access my computer remotely. It's also great that I can give a link to someone to help with support on their end, even though I don't use this feature often, it's nice to have the option. The initial setup was really easy. Review collected by and hosted on G2.com.

I would like the ability to turn my work computer on if it was shut down. I cannot do that with Zoho Assist. I have to Wake From LAN with AnyDesk, then return to Zoho Assist. Review collected by and hosted on G2.com.