Remote access via link, directly in the browser, with autonomous access: very practical and easy to use. Review collected by and hosted on G2.com.

I did not find any disadvantages, as it worked well for all clients. Review collected by and hosted on G2.com.

I appreciate the ease of using it both for remote assistance and remote control of my own computer. Review collected by and hosted on G2.com.

Sometimes the admin control request is a bit tricky. Review collected by and hosted on G2.com.

Zoho Assist is a powerhouse for remote support and unattended access. 🚀 Secure, fast, and incredibly easy to deploy, it connects you to desktops and mobile devices in seconds. With screen sharing, file transfer, and seamless Zoho integration, it turns support into a smooth, professional experience. Absolutely LOVE it!!! Review collected by and hosted on G2.com.

Nothing, it just works flawlessly! I am excited to have this as an indispensable tool. Review collected by and hosted on G2.com.

Simplicity - It just works!

And cost - for us, its the most cost effective solution. Review collected by and hosted on G2.com.

Nothing! All the features are great. The tools and file sharing are amazing for remote management of employee computers. Review collected by and hosted on G2.com.

It’s really easy to use, both for me and for the client. Review collected by and hosted on G2.com.

Some of the features and functions I would expect to be included are locked behind a paywall. Review collected by and hosted on G2.com.

My biggest hesitation before using this product was that I’d experience lag or interruptions, but not even a bit. The setup was easy and didn’t require much technical know-how, so anyone can set it up in just a few minutes. Awesome product! Review collected by and hosted on G2.com.

The chat expand buttons on the sides of the screen are a bit hard to notice, and I sometimes miss them. Maybe they could be made more prominent. Review collected by and hosted on G2.com.

I like that Zoho Assist is very easy to use. I'm able to see in the background when I dial into a device and need to restart the computer, and I'm able to see the user interface and all the different controls that can be used during the session. There are many other features that make Zoho Assist better than other remote applications. I also appreciate the drastically different cost and the fact that it has more controls. The resource on the device for the agent itself is very low, and overall, it's just very easy to use with a user-friendly interface. The initial setup was very easy, suitable for any beginner or anybody novice or intermediate. I find it a great tool. Review collected by and hosted on G2.com.

Sometimes it takes a little bit of time for it to install the agent on the user's device. It could also improve by having a clear, good functionality. Sometimes there could be issues where I have to redownload to the device or when the device is restarted or does updates, I might have to have the user click on the link again so they can dial back into the device. Just little things like that, but it can be improved on over time. Review collected by and hosted on G2.com.

Very user-friendly, with seamless operation and an interface that’s easy to use. Review collected by and hosted on G2.com.

Setting up the domain controller to access on-premise desktops is a bit challenging. That should also be a cloud based trigger Review collected by and hosted on G2.com.

i'm a 1-man-show IT/MSP company, and zoho assist is 1 of the best remote support solutions i've tried

i've test driven quite a few and this hit almost all the nails on the head for me, only thing missing (and something i can overlook) is a persistent file share that can be used for a toolkit

my customers have no issues getting a session started through my website using the supplied widget integrated on my website

customer support seems very easy to get in touch with and was helpful answering some of my questions

overall, the implementation and getting started process was very straightforward and easy Review collected by and hosted on G2.com.

i wish the addon feature of unattended access was part of the pro plan i picked instead of being an extra, mostly because you need that unattended access addon to get the service queue feature Review collected by and hosted on G2.com.

What I liked most about Zoho Assist is how quick and simple it is to start a remote session.

The connection process is smooth, even for users who aren’t very technical. The interface is clean, and features like file transfer, screen sharing, and unattended access work reliably. Overall, it makes remote support fast, efficient, and hassle-free. Review collected by and hosted on G2.com.

I dislike that the connection can sometimes be slow and a few advanced features feel limited. Other than that, it works fine for basic support. Review collected by and hosted on G2.com.