The best part of Zoho Assist it its usage easiness. You simply configure the session and share the app over a link with the other side and you're good to go. It's stable enough for the remote connections and very light. Review collected by and hosted on G2.com.

The most hated part about Zoho Assist is creating apps and links over and over again and share it with the remote side. I know that it's the working logic of it but if you're giving support for many "different" customers and make connections over 4-5 in a day, this process can test your patients after some time. Review collected by and hosted on G2.com.

Quick to establish connections on both computer and mobile devices helps provide remote support to many devices and also I can share files during the session which is very helpful. Review collected by and hosted on G2.com.

I can’t think of any cons and I have never experienced connections issues while using this platform for remote support. Review collected by and hosted on G2.com.

I need to access client computers on a daily basis. Some clients need to be present when I access and other allow me unattended access. Zoho Assist lets me do both. I have used Assist for many years now, and while I have tried alternatives, I have never found anything that could match the features and ease of use. In the few times that I have needed to request support, I have always gotten a LIVE person, and they were able to quickly resolve the issue. Review collected by and hosted on G2.com.

While licensing is very reasonable, managing the subscription can be a bit cumbersome at first. There are 3 products with multiple levels. However, once you have you choices set its it easy to adjust. Review collected by and hosted on G2.com.

Zoho Assist is a cost effective remote support tool that has many of the features the more expensive solutions provide. Review collected by and hosted on G2.com.

I found it was a bit hard to use on iOS to support clients remotely. Review collected by and hosted on G2.com.

I like that its very user friendly both from the technician stand point, but also from a user stand point. Review collected by and hosted on G2.com.

I don't like how it has been caught up on a few anti-virus / malware applications. This makes it harder to give support to a new user, as I have to walk them through or find a different mean to get Zoho Assist whitelisted. Review collected by and hosted on G2.com.

It’s easy to use, and I really like that I can remotely access our computers through a website without having to install a dedicated viewer. It’s very convenient. Review collected by and hosted on G2.com.

Compared to other remote viewers, so far there isn’t much I dislike about Zoho Assist. It works the way I need it to, and it does what I expect. Review collected by and hosted on G2.com.

Cost is reasonable and deployment is simple. Review collected by and hosted on G2.com.

File transfer could be simpler Transfer window pops up behind mail control window. Review collected by and hosted on G2.com.

Zoho Assist is hands down the best free remote access software around Review collected by and hosted on G2.com.

sometimes it is a little slow to respond but it isn't a deal breaker for me Review collected by and hosted on G2.com.

I've gotten a lot of use out of the unattended tools to help manage my enterprise at an incredibly low cost. It's easy and fast when I need to connect, and end users have reported that the UI to connect is easier than our old product. Review collected by and hosted on G2.com.

Zoho offers a lot of different services, and attempting to bridge them all together with SSO is a struggle. If you're only using one tool, however, this isn't an issue. Review collected by and hosted on G2.com.

That I can be anywhere and still access the comps I have, and those of my various family members I have older parents that are on the comps all the time but need assistance quite a bit. Zoho assist lets me do that from anywhere I am on my PC or my phone. I am in my 4th or more years of having Zoho Assist. Review collected by and hosted on G2.com.

Havn't found anything I dis-like in Zoho Assist Review collected by and hosted on G2.com.