Easy Setup: The interface is intuitive, and starting a remote session takes just a few clicks.

Cross-Platform Support: Works well across Windows, macOS, and mobile devices.

Security: End-to-end encryption ensures safe data transfer during sessions.

Collaboration Features: Allows screen sharing, file transfer, and remote control, making troubleshooting and support seamless. Review collected by and hosted on G2.com.

Performance on Low Bandwidth: Can experience slight lag if the internet connection is weak.

Limited Advanced Features: Compared to some competitors, lacks certain enterprise-level customization options.

Occasional Session Drop: Rare but noticeable in long-duration sessions. Review collected by and hosted on G2.com.

Zoho Assist is always reliable and easy to use from both sides of the connection. Review collected by and hosted on G2.com.

Everything is great. Even the price. I wish more people knew about this to help older/compromised people in their lives. Review collected by and hosted on G2.com.

The interface, tools and all of the modules during a remote session are helpful. You can chat with the client too easy, video chat, text chat or voice chat.

You can add groups, departments, multiple roles. Review collected by and hosted on G2.com.

The pop up keys for Windows key is not working properly on MacOS.

Add or delete devices is a little confusing.

If you are connected in your laptop as a technician on a session and you want to connect your phone in the same session, just one device can have the access Review collected by and hosted on G2.com.

As a small MSP currently testing Zoho Assist during a trial period, we’ve been impressed with the results so far. What stands out most is how easy it is to deploy and configure unattended access across client machines. The setup process has been straightforward, which is important for a small team like ours.

The remote session performance has been stable during our testing, and the interface is clean and intuitive for both technicians and end users. We also appreciate the browser-based option, which simplifies starting support sessions without adding unnecessary steps for clients.

So far, Zoho Assist appears to offer the core functionality we need—reliable remote control, file transfer, and multi-monitor support—at a price point that seems attractive for a small MSP. We’re still evaluating it, but the early experience has been very positive. Review collected by and hosted on G2.com.

Since we’re still in the trial phase, it’s hard to point to major drawbacks at this stage. That said, there are a few areas we’re still evaluating. The interface, while clean, can take a little time to fully understand all available features and settings, especially when configuring unattended access policies across multiple endpoints.

We’re also comparing it closely with other remote support tools to see how it integrates into our existing MSP workflows and tool stack. Some advanced automation and integration options may require higher-tier plans, so we’re still assessing long-term scalability as our client base grows.

Overall, nothing has been a deal-breaker so far, but we’re continuing to test it thoroughly before making a final decision. Review collected by and hosted on G2.com.

I like Zoho Assist for its ease of use and the ability to customize the UI and agents with my own branding, like my logo and business info. It's great that it supports multiple platforms including Windows, OSX, and Android. I appreciate how intuitive and easy to navigate the platform is, making it simple to use all features. The initial setup was very smooth and navigation was clear. I also like that I don't have to host the platform on my own server, which adds to the convenience. Overall, Zoho Assist has excelled at everything I've used it for, and I was impressed enough to switch from RustDesk. Review collected by and hosted on G2.com.

I can't think of anything at the moment. It has excelled at everything I have used so far. Review collected by and hosted on G2.com.

For me what I liked best was the multi screen visibility. Can view one screen at a time of all at once. Review collected by and hosted on G2.com.

Having to open an email to get the enduser code for access access. Review collected by and hosted on G2.com.

I find Zoho Assist easy to direct users over the phone to connect to a session because it's simple for users to download and join. The multi-screen support is another feature I like. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

Copy/paste of text between local and remote devices can be clunky and frustrating. You have to copy, leave a screen, go back in and authorize the copy, then leave again to actually copy it. Review collected by and hosted on G2.com.

The cost-benefit ratio you offer me and the opportunity to pay monthly, as well as the discounts offered for switching to an annual plan, are very attractive. Review collected by and hosted on G2.com.

the visualization of the reports is impractical and the export process is cumbersome Review collected by and hosted on G2.com.

It is an easy-to-use application, fast and agile. Ideal for agile and professional remote support. Review collected by and hosted on G2.com.

At the moment, I have no complaints about anything bad. Review collected by and hosted on G2.com.

This is an easy-to-use product for remote support. I like how I can start from a customer record in Zoho CRM. The logging and reporting help make billing easier. Review collected by and hosted on G2.com.

I wish the allowance for free unattended nodes were 10 instead of the lesser amount. Review collected by and hosted on G2.com.