I use Zoho Assist for working from home through unattended access. I like how it's easy to open and access my computer remotely. It's also great that I can give a link to someone to help with support on their end, even though I don't use this feature often, it's nice to have the option. The initial setup was really easy. Review collected by and hosted on G2.com.

I would like the ability to turn my work computer on if it was shut down. I cannot do that with Zoho Assist. I have to Wake From LAN with AnyDesk, then return to Zoho Assist. Review collected by and hosted on G2.com.

I appreciate how Zoho Assist provides reliable remote access solutions for my workstations, especially in scenarios where either a VPN is not possible or remote desktop isn't functioning. Its capability to grant secondary access ensures that I can manage remote administration tasks efficiently. I find the unattended access and remote connection features particularly useful, allowing seamless management of computers without needing a user's presence on-site. Additionally, the fact that Zoho Assist integrates well with the existing Zoho platform we were already using is a definite plus, making the overall integration smoother and more cohesive. Review collected by and hosted on G2.com.

I found some aspects of setting up Zoho Assist a bit difficult to sort out, especially relating to our subscription level and unattended access. It doesn't effectively hide options that aren't available with my subscription or clearly guide me on achieving tasks within my current plan. Specifically, the system seems to steer me towards methods that result in limitations due to subscription constraints. Additionally, the administrative interface could be improved, particularly when configuring groups of users and workstations. Review collected by and hosted on G2.com.

I appreciate how Zoho Assist effectively helps me resolve issues for end-users, which makes my job much smoother and more efficient. The feature allowing me to quickly remote into computers is incredibly convenient, saving time and effort when providing assistance. I particularly like the detailed device information it provides, such as device models and IP addresses, which are crucial for troubleshooting. The unattended access feature is fantastically useful as it allows me to access devices without needing the user to be present, enhancing flexibility and responsiveness in support tasks. Overall, Zoho Assist is a great product that supports my work tasks effectively, and I see no need for changes as it meets my requirements perfectly. I'm very satisfied with its performance and would confidently recommend it to others. Review collected by and hosted on G2.com.

I sometimes experience poor image quality, requiring me to refresh in order to maintain functionality. Review collected by and hosted on G2.com.

I appreciate Zoho Assist for being cost-effective compared to TeamViewer, making it a great choice for my remote assistance needs without unnecessary expenses. Setting up the software was a breeze, as Zoho Assist provided clear guidance, allowing me to get started in just minutes. I found it particularly easy to set up my company name and logo, enhancing the professional appearance of my service. The software excels in allowing me to seamlessly connect to my client's computers, laptops, phones, and tablets, which are spread across various locations. This capability is crucial as most of my support tasks are small and require quick resolutions. The simple link I can send to clients and the smooth, quick installation of the remote assist app make the entire process effortless for them, ensuring a smooth experience. As long as Zoho Assist remains focused on providing simple remote client services without expanding into complex asset management features, I am inclined to continue using it. I am highly satisfied with Zoho Assist, which is evident from my recommendation rating of 10 out of 10. Review collected by and hosted on G2.com.

I wish the ability to change the link to customization wasn't locked at the higher plan level. As long as it remains a simple remote client, I'll continue. If they expand features beyond that like asset management I'm done. Review collected by and hosted on G2.com.

I appreciate Zoho Assist for several reasons. The feature that allows the agent to stay connected even after a computer reboot significantly enhances my workflow, as it minimizes disruption and saves time. The setup process was remarkably straightforward, allowing me to get started with minimal hassle. The remote management capabilities have been invaluable for IT support tasks, providing updates, on-demand server access, and the ability to establish remote connections with users effortlessly. I find the browser-based connection incredibly convenient because it eliminates the need to download and update an application, ensuring I always have access to the latest features without any additional effort. Furthermore, the feature that allows inviting users via SMS streamlines communication and collaboration. Overall, these aspects of Zoho Assist enhance my productivity and make it a tool I highly recommend, as evident by the perfect 10 out of 10 likelihood of recommending it to others. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Assist is easy to use and manage. I like that it works across all platforms and the performance is great. Pricing was better than Screenconnect Review collected by and hosted on G2.com.

Its lacking a proper dashboard with performance metrics, endpoint events, integration with 3rd party av like bitdefender gravity etc. Review collected by and hosted on G2.com.

I find Zoho Assist incredibly valuable for its easy support capabilities in one-off situations and for its efficient screen-sharing features during unexpected scenarios. Its setup was straightforward for me, which is always an advantage. It effectively complements our standard Endpoint Detection and Response (EDR) tools by providing excellent one-off support rather than persistent coverage. What I particularly appreciate is its cross-platform remote support, which simplifies providing remote assistance across different systems. The fact that Zoho Assist supports multiple operating systems is a major benefit, ensuring flexibility and compatibility with various devices. Additionally, I trust Zoho Assist as a brand, which significantly influences my decision to continue using and potentially repurchasing the service. Given these benefits, I am more than happy to recommend Zoho Assist and would rate my likelihood to recommend it a solid 10. Review collected by and hosted on G2.com.

Love its ease of use Review collected by and hosted on G2.com.

It's very simple to use, and, plain and simple, it works! Review collected by and hosted on G2.com.

I feel like the UX is a bit overwhelming. I only use Assist, but on my main screen I'm overwhelmed with every suite Zoho has Review collected by and hosted on G2.com.

I have been using Zoho Assist for the last five years to support my back office team, and it has been an invaluable tool. The software was recommended to me by an IT colleague due to its user-friendly and intuitive interface, which I have found to be very true. One of the standout features of Zoho Assist is its reasonable pricing, especially when compared to other tools in the remote IT support space. It offers a full suite of features and functionality but at a markedly lower cost. Setting up Zoho Assist was extremely straightforward and user-friendly, allowing me to quickly get client access configured and begin supporting our team. The ability to group client computers logically and manage multiple clients within one application is also incredibly convenient. As the single person supporting multiple clients, I find Zoho Assist extremely helpful for providing quick assistance from anywhere, greatly enhancing my efficiency. The ability to quickly access a client's desktop environment and guide them through solutions or provide necessary support is another aspect I appreciate. Additionally, I love the ease and simplicity of use, alongside its full feature suite, making it my go-to tool for remote IT support. Overall, Zoho Assist provides exactly what I need in a manner that makes perfect sense, and I would rate it a 10 out of 10, highly recommending it to all of my IT colleagues. Review collected by and hosted on G2.com.

Not a thing. Review collected by and hosted on G2.com.

I appreciate Zoho Assist for its outstanding remote connection capabilities, which allow me to access my computer in the US while traveling. This feature is crucial as it enables me to access government websites with IP restrictions effortlessly. I find the security aspect of Zoho Assist reassuring, as it was one of the primary reasons I chose it based on positive reviews. Setting it up was straightforward, with no challenges, which I value immensely. The combination of remote connectivity and screen-sharing capabilities significantly enhance my ability to stay connected and perform essential tasks remotely. Moreover, I love the convenience of not needing to download an extra app since Zoho Assist provides a browser-based option, which simplifies my workflow given my already extensive collection of installed applications. This seamless integration without burdening my computer with additional apps is something I truly appreciate. Review collected by and hosted on G2.com.

I find the pricing of Zoho Assist to be a concern, as I would be more inclined to repurchase it if it were cheaper. I would appreciate a pricing model that includes a price for hourly usage. Review collected by and hosted on G2.com.