Zoho Assist Reviews & Product Details


What is Zoho Assist?

Support remote customers quickly through web-based, on-demand remote support sessions. Setup and manage remote computers effortlessly with unattended remote access. Completely secure and reliable.

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Zoho Assist Profile Details

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Languages Supported
English
Vendor
Zoho Corporation Pvt. Ltd.
Description
Zoho offers beautifully smart software to help you grow your business. With over 15 million users worldwide, Zoho's 33+ products aid your sales and marketing, support and collaboration, finance and recruitment needs - letting you focus only on your business.
Company Website
Year Founded
1996
HQ Location
Pleasanton, CA
Phone
+1 (888) 900-9646
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
7,235
Twitter
@Zoho
Twitter Followers
48,306
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Companies Using Zoho Assist

Bauhem
Quick To Impress
NuCre8ion
Lisa Roy
Penzaisolutions
ACE Rescue Computer Solutions
Experttechies
Avaloncomputers

Zoho Assist Reviews

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Director
Small-Business
(2-10 employees)
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Verified Current User
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"Affordable and Quality Remote Access Software"

What do you like best?

It works very well and makes it incredibly to use unattended access. Clients also seem to easily install the client software. Had previously used TeamViewer for 'private' use (of course). Needed to be able to use with clients but the TeamViewer cost was just not feasible. Only found Zoho Assist by accident but really impressed with the product and ease of use. Cost also very affordable for a small business with an occasional need.

What do you dislike?

Nothing really. One client mentioned they couldn't see where I was moving the cursor on their screen - but that was an unusual setup so might just be a one-off.

Recommendations to others considering the product:

Just try it on the free trial - demo from Zoho Assist also very good and helps answer any questions you may have.

What problems are you solving with the product? What benefits have you realized?

Simple remote access to solve some basic PC issues. Also often use to configure email clients for our customers - just easier than trying to talk them through it.

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President
Small-Business
(2-10 employees)
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Verified Current User
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"Wow"

What do you like best?

We have been long time LogMeIn users and were really impressed by the added features Zoho Assist has...not mention it is a fraction of the cost of Logmein. The fact that they have mobile remote viewing really stood out to us.

What do you dislike?

The browser connect can be flaky when connecting, but if you use Google Chrome it is much more reliable. A simple refresh typically fixes it and much better than installing a software to connect

Recommendations to others considering the product:

If you are tired of Logmein constantly raising the price of its services but failing to delivery any additional value for it, Zoho is a something to consider.

What problems are you solving with the product? What benefits have you realized?

I use it to do both unattended and call in support for both desktops and phones. Mostly troubleshooting email issues around our hosting services.

Having the ability to connect mobile users was an incredible benefit. Very helpful in guiding new users on setting up their mobile devices to our secure email service.

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Owner
Small-Business
(2-10 employees)
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Verified Current User
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"Great personal support for a great support tool"

What do you like best?

I (ex-logmein rescue user for 6 years) love the simplicity of the Zoho Assist tool offering all the functionality to support our users efficiently without the clunky excess stuff other tools offer. Equally important, the personal, quick responses from the Zoho Assist support staff is out of this world and an example to many other software vendors!

What do you dislike?

I would not know wat to put here... it is a required field but I have literally nothing to complain about so far with Zoho!

Recommendations to others considering the product:

switch now!

What problems are you solving with the product? What benefits have you realized?

I have a small IT company working for a multinational company for many years now, we provide CRM software solutions and support and key to user acceptance of our software is the ability to provide remote support to understand and where possible quickly resolve issues. We have tested Zoho Assist extensively and found it to be user friendly (for the end user) and very easy to get to know for ourselves!

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Village Treasurer
Mid-Market
(51-200 employees)
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"New User Very Pleased!"

What do you like best?

Zoho Assist has all the features of many other more highly priced products. Zoho's support is excellent. I am the key IT person supporting 30 users and am often required to provide support when I am not on the premises and often after normal business hours. Zoho was easy to set up, including unattended assist, and easy to deploy. The unattended assist ability to transfer files and remote print are big advantages.

What do you dislike?

Sometimes there is a very brief lag in the movement of the cursor on the remote computer. This is not a major problem but can be a bit distracting as you work on a remote screen.

Recommendations to others considering the product:

Do the trial and you will find Zoho to be a very good and competitive product at a very reasonable cost.

What problems are you solving with the product? What benefits have you realized?

Ability to remotely support users when I am not on the premises. We were using Teamviewer but found it to be too expensive as we grew in our needs. Zoho makes it easy to remotely install software and updates, and run various diagnostic tests. We also use it to remotely teach users how to access and run certain applications and to resolve issues they have with printing, network access, etc. We now have the ability to do all of our support through the cloud, meaning that we only need access to a computer connected to the Internet.

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Chief Operating Officer
Small-Business
(11-50 employees)
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Verified Current User
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"Very Happy with Zoho"

What do you like best?

we are enjoying the ability to provide our techs with a good reliable tool that meets our needs. We best like the ability to use through a browser and keep unattended systems for quick access. The fact that it integrates with our Zoho Desk is a huge bonus that are excited to start using as well.

What do you dislike?

There isn't anything that we have found to this point that we dislike about the tool.

Recommendations to others considering the product:

If you use the Zoho suite of products, this tool is a fantastic add-on for anyone needing remote access or to provide support to customers. Very highly recommended, and the price is almost unbeatable.

What problems are you solving with the product? What benefits have you realized?

We are solving the ability to scale across the amount of techs we have since growing. Our previous tool did not allow a manageable platform for us to provide accessibility to more than a few techs.

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Consultant
Information Technology and Services
Small-Business
(2-10 employees)
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Verified Current User
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"Zoho Assist - one of the best remote support solutions"

What do you like best?

- Ease of use - several ways to make a connection - web address, email link or embed on a website. It's important that remote sessions are as simple as possible for the end user to setup.

- Always seems to work; never had a problem getting through a firewall to make the connection.

- Can run as a service and supports admin level commands

- Ability to configure unattended remote session for out of hours work.

What do you dislike?

Some limitations on branding when embedding on a web page. Nothing really missing in terms of functionality.

Recommendations to others considering the product:

Get a trial and use it. We've used several remote control products over the years and Zoho works as well as anything we have tried. If you run a full support function/help desk also look at Zoho Desk which integrates with Assist.

What problems are you solving with the product? What benefits have you realized?

Zoho Assist is used for in-house and client support. It allows most issues to be resolved off-site saving on travel and technician time. We wouldn't be able to support clients in remote areas without tools like this. Zoho Assist also facilitates homeworking as we can still provide tech support for staff working from home or co-working spaces.

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Technical Support Specialist (German/ Spanish)
Information Technology and Services
Mid-Market
(51-200 employees)
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"One of the best remote support tools in the market"

What do you like best?

I love ease of use for both, the support agent and customer, especially the way an agent can connect to the user's PC.

The software allows to resolve technical issues in very efficient manner by providing with all the necessary remote connectivity tools required for our day-to-day technical support work. We deal with customers from different age groups and technical skill sets, therefore being able to guide our customers to downloading and running Zoho Assist is very crucial, as it saves our time and energy.

Another good feature is built-in chat, sometimes we may lose our phone connection and chat comes in really handy. From time to time we may need to send large files and Zoho Assist allows to easily transfer files from our desktop to the customer's PC.

I also like that it's portable, most of the users we deal with prefer no to install anything, so they can simply download the application and run it on their PC right away,

When compared to similar remote support in the market, I would definitely recommend using Zoho Assist in daily technical support operations.

What do you dislike?

It can be a bit sluggish at times and not compatible with all of the systems, I suggest including support for Chrome OS, as many users are using Chromebooks these days.

Recommendations to others considering the product:

Try to check out Zoho Assist via their official website and trust me you'll fall in love with it!

What problems are you solving with the product? What benefits have you realized?

We assist our customers with various technical issues, mostly it's downloading, installing, uninstalling, activating software or registering their account at our online store.

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VP - Sales/Marketing
Mid-Market
(201-500 employees)
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"Great resolution and very little lag for a remote desktop/support application"

What do you like best?

Doesn't require a lengthy download by the customer. Can invite by email or simply open a browser an share a link. The screen resolution of the remote desktop is excellent. If there is a necessity to reboot the system, you can do it without losing connection. Also, in our environment, everyone uses 2-3 monitors. Assist allows you to navigate those monitors without difficulty. The swap-screen and chat window are very easy to use and handy.

What do you dislike?

There could be more video training resources or on-demand training resources available. Assist is so feature-rich, I feel as though we may be either under-utilizing the application, or using something different when we should be using Assist.

What problems are you solving with the product? What benefits have you realized?

75% of our 350 employees are mobile/remote. Assist allows us to provide desktop training and support without additional travel expense.

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Small-Business
(2-10 employees)
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"The right remote access tool for you!"

What do you like best?

The cost of the subscription is very budget friendly. The ability to have unattended access and technician initiated sessions is great. File transfer, chat, session recording and technician feedback is important. All of the features you want in an easy-to-use package.

What do you dislike?

It is all browser-based. I would like a desktop client for technicians in a call center. I would like the remote user give feedback for review at the end of the session. In full screen - actual size mode the pointer moves the screen too quickly. It was very difficult to navigate the screen. The fit to screen mode was almost to small to work with but I managed to complete the task.

Recommendations to others considering the product:

Zoho Assist is easy to use. I recommend using the Free version for as long as possible. I needed the features of the Standard 1 technician version with the additional Unattended sessions add-on. The session navigation is different from TeamViewer where all of the actions are on the left-side of the screen but can be hidden for more viewing area. Full screen mode is an issue as the pointer moves the screen too quickly.

What problems are you solving with the product? What benefits have you realized?

Standard remote user assistance. System updates, software installation. Saves on drive time and return visits.

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Founder and CEO
Computer & Network Security
Small-Business
(2-10 employees)
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"Assist Anyone anytime! "

What do you like best?

Zoho is simple to use and works at any Operarional system I have ever tried. I can simply generate a number and my client access my widget and downloads the remote access software Which gets deleted after section is finished.

What do you dislike?

My client has to allow Administrator access more than once in the same section and sometimes that gets annoying. I also did not like When my clients have a hard time downloading the sofrware after I have given then my session number, they have to click transfer but after that the software takes a little while to run When speaking of computers.

Recommendations to others considering the product:

I recommend zoho to add extra resources while remote accessing a device, and also show a log small winodws of everything the technician is doing while connected to the client's computer.

What problems are you solving with the product? What benefits have you realized?

I solve anything with Zoho, since I can restart clients computer and wait for it to come back, I can Solve Printer issues, I can solve even DNS issues sometimes, Zoho does connect right after internet is back and running and I don't even notice my session has been cut off.

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Director Of Technology
Research
Small-Business
(11-50 employees)
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"An often complicated process designed with simplicity in mind."

What do you like best?

Extremely easy to deploy company wide. Even for those that are fairly computer illiterate, all I need to do is simply send a link to their email. From there, they easily follow the instructions provided, and I am able to quickly connect and offer support. Unlike another very popular application I used to use, I have never had a client not be able to figure it out. So offering remote technical support has become a much better experience for the client (and for me!). Finally, the pricing is very reasonable for the features.

What do you dislike?

Would like it if they would make it possible to transfer more than just one file at a time with the file transfer tool. Sometimes we need to transfer several files and choosing just one at a time can make it cumbersome and time consuming.

Recommendations to others considering the product:

It's free to try, and I highly recommend you do. I was pleasantly surprised with the ease of use.

What problems are you solving with the product? What benefits have you realized?

I use it to provide computer and training support for company's employees (and every once in a while, I use it to help out a friend whose machine has been compromised or social media account has been hacked. lol).

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Small-Business
(11-50 employees)
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Verified Current User
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"Like to access computer single click"

What do you like best?

I like it because it is very simple to setup and very easy to understand by non techie person. it is more reliable then team viewer and very easy to install client agent by deployment., and i can access all over world and multiple technician can access , i love price wise as well . also liked central portal and i can buy lot of other applications under one login .speed is very fast to access unattended machines, i tried , team viwer, goto my pc which is very Expensive, LogMeIn and lot of other programs . but i loved Assist Zoho.Great value for money to remotely assist and ad-hoc access to our in-house and BYOD computers. We're also now using unattended access which has been a great time-saver and works reliably even when changing users and rebooting. Includes easy connection options via web browser.We manage our time more efficiently, and our users are far more productive with their time both with and away from their laptop while the work is being done.

What do you dislike?

right now I am in love with it. i am very excited with this software, i did not see any dislikes

Recommendations to others considering the product:

If you want a clean interface, easy access, and a product your users do not have to think through to use - this is hte product to use. It's VERY simple, yet very powerful and effective.

What problems are you solving with the product? What benefits have you realized?

I am managing a florist shop and will manage three location's solve printer issue,POS issues

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IT Network Specialist
Real Estate
Mid-Market
(51-200 employees)
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"PERFECT FOR Remote Help Desk Support"

What do you like best?

Unattended access has drastically changed how my small IT department (3 employees) handle our 200+ employees. We are able to work on our users laptops without them having to be on spot, and this works out well for all of us. We manage our time more efficiently, and our users are far more productive with their time both with and away from their laptop while the work is being done.

What do you dislike?

You have to set up a wake up timer within the BIOS of each machine, and that can only be done with laptops on site. While I set up new laptops going out the door, I cannot set a laptop to wake on LAN if it's already out in the field.

Recommendations to others considering the product:

If you want a clean interface, easy access, and a product your users do not have to think through to use - this is hte product to use. It's VERY simple, yet very powerful and effective.

What problems are you solving with the product? What benefits have you realized?

I am able to fix Windows Update issues, add software, and reconfigure laptops for new users when a former user has left the company. Only 60 users are on campus - the vast majority of our users are out in the field. Being able to support remotely has kept the help desk from being swamped on days when our employees come to the home office for meetings.

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IT Systems Administrator & Data Protection Officer
Information Technology and Services
Small-Business
(2-10 employees)
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"Saving me time and Money."

What do you like best?

Zoho Assist is very user friendly and is easy to deploy / manage. It is also a lot cheaper than other products on the market and makes it easy to pay via monthly payments which a lot of companies do not.

What do you dislike?

There are a couple of lag issues from time to time but that will mainly be down to the clients internet but the program doesn't handle internet blips too well. But its easy to get around and not really a problem.

Recommendations to others considering the product:

Just test it out in real scenarios and see if it measures up against your current product.

What problems are you solving with the product? What benefits have you realized?

I am having to do less travelling and can provide a cheaper service to my clients because there are no fuel charges to pass on.

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Web Developer
Information Technology and Services
Small-Business
(2-10 employees)
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"Best Remote Support Software"

What do you like best?

Simple, Easy to Setup And Use and Very Efficient.

What do you dislike?

Payment plans are not favourable for our organization. A little on the high side if you ask a startup like us.

What problems are you solving with the product? What benefits have you realized?

We deliver support to clients using Zoho Assist. Sometimes clients need help setting up accounts, as a web development provider and Zoho partner, our clients use Zoho Mail for all their business communication needs, hence we provide assistance such as setting up new accounts, showing clients how to use, configuring email signatures etc.

Helping clients configure their DNS Settings for our Hosting Services and Even Fixing Bugs on Websites and Applications We build are all part of the problems with solve using this amazing tool.

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Surprised at the features for the Price"

What do you like best?

Affordability, ease of connection, having the ability to download to my customers a customer widget to connect to me (at least after generating a code), excellent support their 'chat' support is very responsive.

What do you dislike?

not having a widget for the customers to directly connect to me without generating a code first, can only receive 40 files at a time (got around this by zipping up the files i want to upload). file transfers can be made a little easier (side by side folder view for transfers)

Recommendations to others considering the product:

zoho has a nice trial program and i also really like their 'chat' support, they have been very responsive, try it out

What problems are you solving with the product? What benefits have you realized?

I am a software developer so it allows me to connect to my clients to transfer files, update, and train. the main benefit is the amount of money i am saving over my previous provider.

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IT Director
Media Production
Mid-Market
(51-200 employees)
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"Great Product with Room for Improvement"

What do you like best?

Zoho Assist has a lot to commend it, not least of which is its low price point. There is a generous free version available (for those still looking for refuge after LogMeIn abandoned its free product) and the pricing on for those with greater needs beats out TeamViewer and LogMeIn. That said, those remote applications have a finesse that Zoho Assist is still working to accomplish.

What do you dislike?

- They recently changed the way they display the unattended workstations in a most unhelpful way. Now one is overwhelmed by a gigantic list of workstations rather than the nicely categorized organization before. These categories are still available, but the default is just a massive list.

- Some functionality doesn't work on Mac, only on Windows.

Recommendations to others considering the product:

If you can afford LogMeIn or TeamViewer and are looking to bundle in more asset management as an all-in-one solution, you may want to look at those solutions. There are integrations for Zoho Assist into other Zoho products as well as Spiceworks, etc. so one can get asset management with Zoho Assist.

What problems are you solving with the product? What benefits have you realized?

- Remotely managing systems.

- Providing end user support remotely.

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Business Development
Information Technology and Services
Small-Business
(2-10 employees)
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"Great functionality and easy to connect"

What do you like best?

It's really easy to get customers to connect, usually taking a matter of minutes - either by sending them to the website or emailing them directly from the system. It's easy to use and fully featured.

What do you dislike?

There is no "pause" session functionality which would be a welcome addition. Currently, we have to reconnect each time, which is only difficult when carrying out longer support issues on servers.

Recommendations to others considering the product:

It's very powerful and I would certainly recommend it. There are lots of features which puts it up there with the best solutions.

What problems are you solving with the product? What benefits have you realized?

We are helping users with IT issues as well as servers. It's a powerful tool and works well for our purposes. It's also much better value than our previous solution.

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Co-founder and CTO
Information Technology and Services
Small-Business
(2-10 employees)
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"Zoho Assist has come a long way since we last tried it about a year ago"

What do you like best?

The method of connection, and the ability to do certain things, like elevate privileges through UAC work extremely well this time around.

The installation of the client is very simple, which makes it great for users who may not be too computer savvy. Computer reboots, file transfers all work very well also.

What do you dislike?

A couple of things that are still missing:

- When assisting clients with multiple monitors. You can only view one monitor at a time, but not both. This causes us to have to request from the client to move a window from one monitor to another, or otherwise doesn't allow us to see the full picture. Zoho Assist is working on this feature, but no ETA on availability.

- Chat logs are not available from within the interface for auditing purposes. So, you have to make sure to keep track of them offline in the email box where you would send the chat transcript.

- Overall, Assist is still not as feature-rich compared to some others we've used. (i.e: Connectwise Screenconnect, LogMeIn, TeamViewer). However, it is priced way below all the competition, and given that the main functionality works well. we're willing to rid those issue through until resolution. (hopefully soon)

Recommendations to others considering the product:

If you had tried Assist and got turned off by it over a year ago. Give it another shot. It has really improved.

Don't expect a ton of features of yet, but being a user of many of Zoho's services, I feel that Zoho has indeed upped their game, and development of their products in the recent year or 2. So I'm hopeful that things will come through the pipeline, but a bit of patience will be required.

What problems are you solving with the product? What benefits have you realized?

Assist helps us with screen sharing, and remote control to support our users.

It has also provided a nice integration point with all the other Zoho Products (Desk/SalesIQ) and helped unify these systems a bit more.

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Excellent Remote Option"

What do you like best?

While there are several aspects about Zoho Assist that I like, I think that I like the level of customer service I receive the best! Each time I contact Zoho for assistance, I receive a quick, response, which is NOT an auto-reply. They are extremely quick, and provide exceptional service to address my needs.

What do you dislike?

So far, there isn't anything I dislike.

Recommendations to others considering the product:

Zoho Assist offers FULL functionality during the trial period, to include the widget for your website (easier to send clients to your website). Not to mention, there is a full section for reporting through the portal!

What problems are you solving with the product? What benefits have you realized?

I provide software support for a very intricate system. I NEED remote support capabilities to assist our clients, and don't want to spend a fortune for it. Zoho even offers a widget that we've incorporated into our website.

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Small-Business
(11-50 employees)
Validated Reviewer
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"Fast and easy to use"

What do you like best?

the cost it is much cheaper than gotoassist. The Product is also integrated with Zoho desk easy to launch and there is also a easy to use desktop plugin. There support staff is really friendly and helpful.

What do you dislike?

Nothing yet it works the same as GoToAssist at least how we use it i had a few complaints about speed in the begging but we have seep to resolve those issues might have been on out client side.

Recommendations to others considering the product:

I would Definitely recommend. Also there support staff is great.

What problems are you solving with the product? What benefits have you realized?

We are a software company that supports hundreds of customers through out the united states zoho makes it easy and fast we are able to take control of out customers system fix the problem and even push out a update.

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President
Small-Business
(2-10 employees)
Validated Reviewer
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"Quick and Easy, simple licensing"

What do you like best?

As a general statement I like that Zoho Assist, like all Zoho products just work. We're using the Unattended Access and it is much simpler to deploy and manage compared to other products. The simple web or desktop interface let's us name customers computers as we like, group them as we like, and deploy the software as we like.

What do you dislike?

There isn't anything I do not like so far.

Recommendations to others considering the product:

Do the free trial. Zoho is great with all their products being actually useful while you try them AND they do not hound you for sales. One thing they do not make clear on licensing. We bought 300 licenses, once I paid I found I could add AND remove licenses for prorated fee or discount. The install is a breeze to deploy or do a 1 off, the interface app is not bulky and does not interfere with other apps. Clean and easy to use. Worth the time to try it.

What problems are you solving with the product? What benefits have you realized?

We have 2 primary techs. We needed both to be able to remote in ant any time to customers computers without having to fight for a license to use.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Value for useful and reliable product"

What do you like best?

Great value for money to remotely assist and ad-hoc access to our in-house and BYOD computers. We're also now using unattended access which has been a great time-saver and works reliably even when changing users and rebooting. Includes easy connection options via web browser.

What do you dislike?

Reboot and reconnect isn't always reliable when shared via link but reliability has improved recently (unattended access reboot work fine). Users with repeat sessions often re-download the local app rather than the app running automatically. Desktop technician app does not appear on desktop (e.g. alt-tab) and can't pin to taskbar.

Recommendations to others considering the product:

Consider using unattended access where possible.

What problems are you solving with the product? What benefits have you realized?

Our computers are in different locations, up to 1000 km away, so remote access for technical support is vital. Zoho Assist enables me to setup new PCs, troubleshoot and reconfigure remotely. Unattended access has simplified access and support.

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Sales & Marketing
Information Technology and Services
Small-Business
(11-50 employees)
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"Zoho Assist Delivers "

What do you like best?

Zoho assist is super easy to use, works even in remote locations like China and is consistently reliable. While I've been a Teamviewer user for many years and like it a lot, Zoho is certain to give TV a major run for their money becuase its way cheaper - $100 for 25 computers per year as opposed to $40 a month and it does all the same basic functions needed for remote computer administration

What do you dislike?

I had one computer that I had accidentally uninstalled the agent but it was not clear for me from the console that this was the error. I ultimately figured out the problem (while I was in country thank goodness) but that was a little confusing.

Recommendations to others considering the product:

Give Zoho a test. If your situation is like ours as a growing SMB, I think you will find Zoho a valuable addition to your toolbox

What problems are you solving with the product? What benefits have you realized?

Remote administration of desktops, laptops and servers in the USA and Asia.

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Managing Director
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"it is easy and user friendly"

What do you like best?

we are using zoho products past 5 years, first we subscribed zoho invoice after few month zoho introduced zoho books once book launch we migrated to zoho books. we are very small company for beginning now we increase people and client . last few days back we purchased zoho desk its coming with free version of zoho assist. my technical teav happy for using zoho assist.

What do you dislike?

we are not familiar for this once we used we can give suggestion or updates

Recommendations to others considering the product:

we are beginners once we are happy for this we Will recommend for our clients

What problems are you solving with the product? What benefits have you realized?

We have so many clients for remote support we can mange very easy

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Responsable, Service TI et Sécurité
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Cheapest solution for remote support, work fine for price and meet our business needs"

What do you like best?

Cheapest solution for remote support of a large quantity of business computer. I also really like the centralized web console where you can manage groups of computers. I also like the remote WOL option, even if it's not perfectly working in all cases. I also really enjoy the fact that I can give a remote access to my console to others technicians. Overall every if Zoho Assist have some limitations, it really meet our business needs.

What do you dislike?

Unfortunately, Zoho Assist in general is not as smooth, fast and convenient as other competitive remote support solutions, remote computer display is blurry (even at maximum quality level) and cursor movement is very "jerky". Also, there's way less customizing options for speed, image quality, remote sound, etc., like from other competitors solutions. I also deplore the lack of a real standalone support client on Mac computer (if the technician is using a Mac) and also the Windows technician app is not that much impressive neither, it's more like an app that relay on a web interface on background.

Recommendations to others considering the product:

Zoho Assist is definitely a great product but it surely need some technical improvements to be as efficient as other competitors such as TeamViewer, Gotoassist, etc.

What problems are you solving with the product? What benefits have you realized?

Need to remotely support 75 computers, both Mac and Windows that are used on the road from several locations, making use of Windows RDP or Apple ARD impossible. I also work with a remote technician which is a sub-contractor for our company and then I can give him a remote technician access to my computers group for remote support of my computer.

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AC
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Total Control at a fair cost"

What do you like best?

The features available are scalable to any level of networking. We will deploy for a large network this week, after trying a dozen options. The cost if reasonable enough to not cut into the margins.

What do you dislike?

Understandable, but on slower connection, tends to disconnect but reconnections are auto, so not a biggie.

(and very rarely required to connect to a client w inadequate bandwidth)

Recommendations to others considering the product:

If you've been shopping them out, and need control of business, corporate networks, we feel that Zoho can be the most practical and efficient option. We had decided to build our own remote service for our business and lodge on one of our co-lo servers, But so long as Zoho continues to perform like this, and ===the aforementioned policy to help those who can reciprocate, became more cost effective than building our own. We did not have the time to support a similar product if we built it.

What problems are you solving with the product? What benefits have you realized?

Remote access. Dashboard to monitor all aspects of network(s). Using tools to address and identify issues, and upgrade needs.

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VP of USA Operations
Computer Software
Mid-Market
(51-200 employees)
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Verified Current User
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"I find Zoho Assist to be the right tool for remote support"

What do you like best?

Zoho assist works great for one-off support and also for unattended remote access.

What do you dislike?

I would like the software to ask the user if they want to keep it, so the next time they don't have to download and install again.

Recommendations to others considering the product:

I would definitely try their free version to see if it does what you need.

What problems are you solving with the product? What benefits have you realized?

We use Zoho assist to connect to remote users and help them with our software. We use it mostly for support, but sometimes also for training.

We use it with assistance (to connect to a user's computer), or unassisted (to connect to client's servers).

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Chief Technology Officer
Internet
Small-Business
(2-10 employees)
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"Amazing, Easy, and Professional"

What do you like best?

I am extremely happy with Zoho as a whole, not even just Zoho Assist. The application is quick to deploy, easy for my customers to either do On-Demand or Unattended Access, which is GREAT from a technology standpoint. The best part as to our growing small business, is the price point. We do not have to worry about spending literally THOUSANDS of dollars on a Cloud or Self-Hosted solution, and I'm talking over $7k for some of these solutions. I extremely love the fact that they offer a month-to-month plan. How are you supposed to grow as a business unless you have capital backing. Zoho makes it easy and allows for my company to grow with intention.

What do you dislike?

I really don't like filling out this particular section, because there's not much of anything to complain about Zoho. Their support team, after requesting an extension and putting in notes about having issues with Mac OS computers not allowing you at the login screen to move the mouse, so an unattended wake-up process isn't the best (with the most recent Mojave OS, so by the time you read this review, it might be fixed)...they CALLED me, and left a voice mail advising of my comments, and some workarounds. Who does that?? THAT'S why I choose Zoho, they truly try to help and care.

Recommendations to others considering the product:

If you're a growing business, and don't want to spend a huge amount of money on something that this software can already do, and you want really good support all day and night, go with Zoho Assist. It is WAY above the rest.

What problems are you solving with the product? What benefits have you realized?

I've been able to grow with intention, and offer virtual support, not needing colleagues or associates to be on site all the time at offices, saving me and my company a lot of money. We still do in-person visits every so often, but the amount of money we have been able to save with travel costs ALONE has been incredible, and I cannot truly thank Zoho for offering such a quality product, professional looking, at a great price point, so that someday, my company can help and hire more people.

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IT, Web, and Media Specialist
Marketing and Advertising
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Excellent product and customer service."

What do you like best?

I like how Zoho Assist has a smooth join support session procedure that is very easy to setup with the customer. The quality and speed is great and is also customizable to adapt to different internet connections. Meaning you can adjust to quality vs speed or vice versa while traveling and using less preferable internet connections.

What do you dislike?

Lack of IOS support feature. Meaning pc/android/mac support to a ios device. This feature is necessary due to a lot of people who would require support are on IOS devices due to their simplicity and easy GUI.

I also don't like how the techs clipboard isn't used to copy and paste into the customers computer. This would be a simple yet handy tool for the typical "Call the IT guy for your username and password" situation where the IT specialist would simply copy and paste the credentials into the client computer and then later send an email with those credentials for future reference.

Recommendations to others considering the product:

Fast and efficient, and above all cost effective!

What problems are you solving with the product? What benefits have you realized?

I have mobile sales reps working all over the globe. I use your great product to solve any and all computer issues ranging from virus removal to a simple forgot my password situation. Zoho is also an excellent tool to use as a way to give a tutorial remotely and watch their screen as they ask questions etc.

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Network and Systems Administrator
Mid-Market
(201-500 employees)
Validated Reviewer
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"Zoho Assist"

What do you like best?

I love how easily it is for users to download and install the plug in and the fact once the session is over it uninstalls automatically leaving a clean session. I also like the multi-factor option for logging in with a verification code to protect the account. I also like that it works over https to encrypt the session .

What do you dislike?

Nothing comes to mind that I dislike about this product.

Recommendations to others considering the product:

Why use other solutions that leave a messy plugin behind. Use this its clean and it works great.

What problems are you solving with the product? What benefits have you realized?

Allows us to give our high level technicians remote access to assist from afar.

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Technical Support Analyst
Education Management
Enterprise
(1001-5000 employees)
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"affordable remote software. "

What do you like best?

Mac and Windows support as well as mobile. The customer portal and easy re branding, easy to link to support for clients

What do you dislike?

No MAC application have to use a web browser, and lack of unattended computer access from Mobil app. Would like to see a better way to install unattended access software

Recommendations to others considering the product:

the free trial does not show all the benefits that the software can provide. Best priced software that I have found so far.

If you plan on using the mobile app to access any computer with the unattended access software installed you will need purchase the unattended subscription.

What problems are you solving with the product? What benefits have you realized?

Connecting to remote customers for support needs. With this being a web based software I no longer have to switch to a Windows computer to use the software and the connection speed is much improved.

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Consultant
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Zoho Assist is my new pick!"

What do you like best?

Zoho Assist compares favorably to other products I have used.

Thing that I especially like include:

- Cross platform support including Linux. Linux is my primary support console.

- Easy to manage with a nice interface

- Two factor authentication to log in, great security

- Very competitive pricing

What do you dislike?

I truly have to say that at this point I have not found anything that I dislike about Zoho Assist.

What problems are you solving with the product? What benefits have you realized?

My business is primarily built around remote support of my clients. I have to be able to connect to their devices at a moment's notice.

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Fast, dependable and very user friendly"

What do you like best?

Easy for end users to use and connect, fast and responsive. Clients find it easy to use and the overall system works great. You can implement a direct link on your website for your clients to enter a code from where the software will then download and install, it will also then connect automatically to your end.

What do you dislike?

Installation instructions for end user side could be easier and faster

Recommendations to others considering the product:

They are well positioned with cost and the product offering is really good. You will be more than happy with this product.

What problems are you solving with the product? What benefits have you realized?

Small issues solved remotely now. No need to drive out to a client site. Faster response time to issues.

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Customer
Automotive
Small-Business
(11-50 employees)
Validated Reviewer
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"A great remote software for such a low price"

What do you like best?

ZOHO Assist offers almost everything that other remote softwares offer but at a fraction of the cost. The software is very reliable and easy for our clients to install.

What do you dislike?

There is 1 feature that I would love to have and that is the ability to draw on the remote computer screen. We use the remote software for client trainings and often draw with the cursor on the remote screen to point our clients in the right direction. This would be probably the only thing that I dislike.

Recommendations to others considering the product:

Zoho offers a free trail and there is practically no setup. There should be no reason why you wouldn't want to evaluate this.

What problems are you solving with the product? What benefits have you realized?

Our clients are based all over Canada and we provide personalised training and support. With Zoho Assist, we can quickly setup a stable remote connection. Our clients find it easy to install and the issues with security permissions does not affect Zoho like it does with other remote softwares we have used.

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Principal
Information Technology and Services
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
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"Good product at great price"

What do you like best?

Ability to connect to people on demand at a relatively low price.

What do you dislike?

It would be great if there was a native Mac client for the technician.

Recommendations to others considering the product:

Do the trial first. I have been using the free version for some time and finally decided it was time to buy. The free version did pretty much everything I needed, but I thought for the price, it was worth it to pay for good software.

What problems are you solving with the product? What benefits have you realized?

I want to be able to give customers live support and see what they are seeing. The interface is simple to use and the customers have little trouble getting the software to run on their end.

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Application Development & Support Manager
Mid-Market
(51-200 employees)
Validated Reviewer
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"Easy of use, and fully featured"

What do you like best?

Multiple Screen capability & Unattended mode is very good. Point and click and you're in.

What do you dislike?

End users still need to download an agent

Recommendations to others considering the product:

Performance is good. Like the Simplistic Interface for the List of computers that one has. It appears to work well with Windows, Mac from what I have seen. Did have an issue with a Mac at one point, and Support chased me to fix the issue, and kept wanting to test until it was resolved. This is unusual these days.

What problems are you solving with the product? What benefits have you realized?

Remote Access capability. We use another Vendors product, but it is sometimes too complex to get people to be able to get a session connected. That just makes the Frustration levels rise. ZOHO's assist, still has a download of an agent to establish the session, but it does appear to be easier to use.

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Director Of Innovation
Shipbuilding
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Zoho Assist best companion for my CRM consulting business"

What do you like best?

I love its new remote access for iPhone and Android and its ability to have unattended remote sessions for your internal distributed IT infrastructure .

What do you dislike?

Needs better instructions for remote user ( client ) to install and engage a remote session.

Recommendations to others considering the product:

Zoho Assist is an affordable well rounded remote support tool. This service comes with an outstanding support from Zoho team for all your support needs. Only advise for new users would be to create an invite email with detail instructions on what to expect and how to enable session ( reality is that NO ONE in the marketplace does it )

What problems are you solving with the product? What benefits have you realized?

Zoho Assist is fully integrated with my Zoho CRM Chat & Desk service tools for my clients who love our response times for paid service level agreements .

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President/CEO
Information Technology and Services
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Affordable remote support software"

What do you like best?

Zoho software is easy to install and allows me to support multiple organizations without costing too much.

What do you dislike?

I have not had any issues with the software that I could not figure out.

Recommendations to others considering the product:

Zoho is a well put together system that allows admins to maintain multiple organizations without breaking the bank!

What problems are you solving with the product? What benefits have you realized?

I multiple clients with multiple machines with a myriad hardware in between. Most will not pay for more expensive firewalls that allow remote support. Zoho is lightweight and easy to install on the client side. It also allows for grouping so multiple clients can be grouped accordingly.