--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 717 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 717 scale: '5' date_modified: '2026-08-10' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 717 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. (138 reviews) - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. (96 reviews) - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. (79 reviews) - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. (69 reviews) - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. (30 reviews) - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. (16 reviews) - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. (16 reviews) - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. A simple, fast and effective connection for direct remote access. **Rating:** 4.0/5.0 stars **Reviewed by:** Johnny W. | Project Specialist, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Zoho Assist?** It is very simple to implement and easy to use, in general it presents a stable interface and with a wide and correct level of functionality, I am pleased that it is complemented with other Zoho resources to be an assistant between computers and devices with a direct connection and stable, its quality is very well achieved in the visual aspect during connection **What do you dislike about Zoho Assist?** I believe that its deficiencies are focused on the area of ​​complementary service to improve the quality of the remote connection, the platform does not have options to make the connection more dynamic and flexible where it is possible to interact between devices with alternative chat or other means of communication which are sometimes necessary. **Recommendations to others considering Zoho Assist:** It is perfect to run within the organization quickly, it is possible to establish a connection between the professional community of the company in order to offer help to other colleagues or connect to the team to carry out a scheduled activity through remote connection methods, in In general, its service is very reliable and a comprehensive implementation is recommended in all the company's equipment to take advantage of the resource in an optimal way. **What problems is Zoho Assist solving and how is that benefiting you?** I mainly use it during my days outside the office to connect to the device of other colleagues for technical and remote assistance in some professional software that our work team uses, so I can collaborate directly without being present in front of the connected device or device . ### 2. Excellent Product for the money **Rating:** 5.0/5.0 stars **Reviewed by:** Marty B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Zoho Assist?** Product has all of the functionality of much more expensive products and is extremely easy to use. I like the reboot to safe mode option and all of the background commands that can be done without involving the user. The invite technician option comes in handy when you need an extra set of eyes or need to escalate to the next level of support. **What do you dislike about Zoho Assist?** Getting around UAC can be a bit difficult until you get it installed as a service as you often have to rely on the end user clicking on a prompt you cannot see. **Recommendations to others considering Zoho Assist:** If you want a great product for minimal money, then this is the product to buy. Compare it to the competiton and see for yourself. **What problems is Zoho Assist solving and how is that benefiting you?** We use the product for all of our remote staff... instant resolution for a better customer experience with feedback. It also allows for auditing compliance since it logs all sessions. Able to copy files from my host machine to the client machine, stop and start services, launch a remote command prompt, or kill a rogue process. ### 3. Amazingly simple and efficient remote support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Zoho Assist?** The best thing about Zoho Assist is that I am able to control so many different devices FROM so many different devices, and it is extremely easy to do so. The ease of controlling desktop computers/servers using iPhone / iPad has made this almost a daily use for me, and it is growing in use every day. The security implementation by using FaceID is a very smart one, as that secures my account and clients from unauthorized use. **What do you dislike about Zoho Assist?** The biggest issue that I have come across is the time it takes to initiate Unattended Access. The setup flies through, but then it could take up to 5-7 minute before initial access. Subsequent access is much faster. Also, the security feature in Mac OS to have the user enable Zoho to control the computer is sometimes a stumble block for some users. **Recommendations to others considering Zoho Assist:** Do try Zoho Assist, as it is a game changer in the remote desktop / support industry. **What problems is Zoho Assist solving and how is that benefiting you?** The major problem I am solving is to be able to save money for my organization by combining many machines under one affordable solution. ### 4. Affordable and Quality Remote Access Software **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Zoho Assist?** It works very well and makes it incredibly to use unattended access. Clients also seem to easily install the client software. Had previously used TeamViewer for 'private' use (of course). Needed to be able to use with clients but the TeamViewer cost was just not feasible. Only found Zoho Assist by accident but really impressed with the product and ease of use. Cost also very affordable for a small business with an occasional need. **What do you dislike about Zoho Assist?** Nothing really. One client mentioned they couldn't see where I was moving the cursor on their screen - but that was an unusual setup so might just be a one-off. **Recommendations to others considering Zoho Assist:** Just try it on the free trial - demo from Zoho Assist also very good and helps answer any questions you may have. **What problems is Zoho Assist solving and how is that benefiting you?** Simple remote access to solve some basic PC issues. Also often use to configure email clients for our customers - just easier than trying to talk them through it. ### 5. Beat remote support tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca D. | Owner-President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Zoho Assist?** Zoho is secure and very fast. It works very well and my customers really like that we have the ability to help them with just a phone call. Less glitchy than other remote service choices that are available. The cost is minimal compared to the quality of the service. **What do you dislike about Zoho Assist?** I would like a way to set a dollar figure that we charge and create invoices from within the app or just request payment at the end of a session. This would be so helpful. Perhaps they could partner with Square? **Recommendations to others considering Zoho Assist:** Get the trial and test it. This service is very easy to use and provides many options for you and your customers. **What problems is Zoho Assist solving and how is that benefiting you?** Many of my customers are elderly and they are able to get faster service without having to bring the computer into the shop. ### 6. Excellent Remote PC Connectivity Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Zoho Assist?** One of the best things I like about Zoho Assist is the ease of operation. Adding a new client is simply running a program. No configuration or settings to get it running. Another benefit is the price. Can't beat the value! **What do you dislike about Zoho Assist?** Nothing really negative at all. One thing I have noticed is the cursor movement seems to be somewhat quicker than what I experience on my PC. Especially when navigating up / down. Not a major issue at all though. **Recommendations to others considering Zoho Assist:** Having been a TeamViewer user for about 15 years, I was a little uneasy using a different tool for remote connectivity. But, after testing the free version of Zoho Assist for about a month, the concern was gone. This software works well. It is easy to setup. I have had no issues with file transfers and connection quality has been great. **What problems is Zoho Assist solving and how is that benefiting you?** Basically, I have been able to save a lot of time. We have remote facilities, and the ability to assist quickly just gets everyone back to their jobs ASAP. Because a portion of our users are remote, I am planning on using the unattended feature for after-hours maintenance. ### 7. My ZoHo Assist **Rating:** 4.5/5.0 stars **Reviewed by:** Paul M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2019 **What do you like best about Zoho Assist?** ZoHo Assist is easy to use and a great alternative to my previous LogMeIn which became too expensive. I really like it and had already recommended it to some of my clients. I love the right click option on the iPhone app which is better than the LogMeIn alternative. I also love the restart in "Safe Mode" which I never had before. **What do you dislike about Zoho Assist?** My only issue is the speed of connection and access from switching on a PC or Mac. It might just need a refresh but switching groups does help. **Recommendations to others considering Zoho Assist:** Don't hesitate in getting this excellent support software. You will not be disappointed. **What problems is Zoho Assist solving and how is that benefiting you?** I work on my clients PC's unattended mainly to install software, perform upgrades, fix virus and malware issues. ### 8. Great personal support for a great support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Aad v. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Zoho Assist?** I (ex-logmein rescue user for 6 years) love the simplicity of the Zoho Assist tool offering all the functionality to support our users efficiently without the clunky excess stuff other tools offer. Equally important, the personal, quick responses from the Zoho Assist support staff is out of this world and an example to many other software vendors! **What do you dislike about Zoho Assist?** I would not know wat to put here... it is a required field but I have literally nothing to complain about so far with Zoho! **Recommendations to others considering Zoho Assist:** switch now! **What problems is Zoho Assist solving and how is that benefiting you?** I have a small IT company working for a multinational company for many years now, we provide CRM software solutions and support and key to user acceptance of our software is the ability to provide remote support to understand and where possible quickly resolve issues. We have tested Zoho Assist extensively and found it to be user friendly (for the end user) and very easy to get to know for ourselves! ### 9. New User Very Pleased! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Village Treasurer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2019 **What do you like best about Zoho Assist?** Zoho Assist has all the features of many other more highly priced products. Zoho's support is excellent. I am the key IT person supporting 30 users and am often required to provide support when I am not on the premises and often after normal business hours. Zoho was easy to set up, including unattended assist, and easy to deploy. The unattended assist ability to transfer files and remote print are big advantages. **What do you dislike about Zoho Assist?** Sometimes there is a very brief lag in the movement of the cursor on the remote computer. This is not a major problem but can be a bit distracting as you work on a remote screen. **Recommendations to others considering Zoho Assist:** Do the trial and you will find Zoho to be a very good and competitive product at a very reasonable cost. **What problems is Zoho Assist solving and how is that benefiting you?** Ability to remotely support users when I am not on the premises. We were using Teamviewer but found it to be too expensive as we grew in our needs. Zoho makes it easy to remotely install software and updates, and run various diagnostic tests. We also use it to remotely teach users how to access and run certain applications and to resolve issues they have with printing, network access, etc. We now have the ability to do all of our support through the cloud, meaning that we only need access to a computer connected to the Internet. ### 10. Very Happy with Zoho **Rating:** 5.0/5.0 stars **Reviewed by:** Blake F. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Zoho Assist?** we are enjoying the ability to provide our techs with a good reliable tool that meets our needs. We best like the ability to use through a browser and keep unattended systems for quick access. The fact that it integrates with our Zoho Desk is a huge bonus that are excited to start using as well. **What do you dislike about Zoho Assist?** There isn't anything that we have found to this point that we dislike about the tool. **Recommendations to others considering Zoho Assist:** If you use the Zoho suite of products, this tool is a fantastic add-on for anyone needing remote access or to provide support to customers. Very highly recommended, and the price is almost unbeatable. **What problems is Zoho Assist solving and how is that benefiting you?** We are solving the ability to scale across the amount of techs we have since growing. Our previous tool did not allow a manageable platform for us to provide accessibility to more than a few techs. ### 11. Best Remote Support Software **Rating:** 5.0/5.0 stars **Reviewed by:** Johnson S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2019 **What do you like best about Zoho Assist?** Simple, Easy to Setup And Use and Very Efficient. **What do you dislike about Zoho Assist?** Payment plans are not favourable for our organization. A little on the high side if you ask a startup like us. **What problems is Zoho Assist solving and how is that benefiting you?** We deliver support to clients using Zoho Assist. Sometimes clients need help setting up accounts, as a web development provider and Zoho partner, our clients use Zoho Mail for all their business communication needs, hence we provide assistance such as setting up new accounts, showing clients how to use, configuring email signatures etc. Helping clients configure their DNS Settings for our Hosting Services and Even Fixing Bugs on Websites and Applications We build are all part of the problems with solve using this amazing tool. ### 12. Great resolution and very little lag for a remote desktop/support application **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | VP - Sales/Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Zoho Assist?** Doesn't require a lengthy download by the customer. Can invite by email or simply open a browser an share a link. The screen resolution of the remote desktop is excellent. If there is a necessity to reboot the system, you can do it without losing connection. Also, in our environment, everyone uses 2-3 monitors. Assist allows you to navigate those monitors without difficulty. The swap-screen and chat window are very easy to use and handy. **What do you dislike about Zoho Assist?** There could be more video training resources or on-demand training resources available. Assist is so feature-rich, I feel as though we may be either under-utilizing the application, or using something different when we should be using Assist. **What problems is Zoho Assist solving and how is that benefiting you?** 75% of our 350 employees are mobile/remote. Assist allows us to provide desktop training and support without additional travel expense. ### 13. Perfect solution for a smaller business **Rating:** 5.0/5.0 stars **Reviewed by:** Charles C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Zoho Assist?** Zoho assist allows for both attended remote support as well as unattended remote support - which is convenient for after hours updates for a remote site. I like the simple and straight forward pricing plan. **What do you dislike about Zoho Assist?** I haven't found any downsides yet. I guess that of course I would prefer it to be lest costly - maybe the first two technicians be for the same cost. **Recommendations to others considering Zoho Assist:** I would suggest the trial period and start small to see if it meets your needs **What problems is Zoho Assist solving and how is that benefiting you?** It has allowed me to provide IT support remotely and significantly reduced travel needed to provide updates and other technical support. ### 14. Help in seconds **Rating:** 5.0/5.0 stars **Reviewed by:** Greg P. | Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Zoho Assist?** I can reach out to my IT support from anywhere and get true professional help. **What do you dislike about Zoho Assist?** There is nothing to dislike, it is a well thought out software **Recommendations to others considering Zoho Assist:** What are you waiting for. **What problems is Zoho Assist solving and how is that benefiting you?** I can't afford to have my computer down, I have a team counting on me. When my computer goes down, I simply contact my IT support and within seconds they have access to my computer and the problem is only minutes away from disappearing! ### 15. A Great Alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Zoho Assist?** Zoho Assist is a great alternative to our main remote software. When that one doesn't work we use Assist. It also works well with Zoho Desk. **What do you dislike about Zoho Assist?** There is honestly nothing I don't dislike about Assist. **Recommendations to others considering Zoho Assist:** If you're looking for an easy to use remote support software then, Zoho Assist is the way to go. **What problems is Zoho Assist solving and how is that benefiting you?** We use Zoho Assist to support our customers that don't have our agents installed. ### 16. Great Product with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** David M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Zoho Assist?** Zoho Assist has a lot to commend it, not least of which is its low price point. There is a generous free version available (for those still looking for refuge after LogMeIn abandoned its free product) and the pricing on for those with greater needs beats out TeamViewer and LogMeIn. That said, those remote applications have a finesse that Zoho Assist is still working to accomplish. **What do you dislike about Zoho Assist?** - They recently changed the way they display the unattended workstations in a most unhelpful way. Now one is overwhelmed by a gigantic list of workstations rather than the nicely categorized organization before. These categories are still available, but the default is just a massive list. - Some functionality doesn't work on Mac, only on Windows. **Recommendations to others considering Zoho Assist:** If you can afford LogMeIn or TeamViewer and are looking to bundle in more asset management as an all-in-one solution, you may want to look at those solutions. There are integrations for Zoho Assist into other Zoho products as well as Spiceworks, etc. so one can get asset management with Zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** - Remotely managing systems. - Providing end user support remotely. ### 17. An excellent tool for any tech or business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2019 **What do you like best about Zoho Assist?** Being a consultant for multiple business as well as providing Support it is imperative that we can quickly remote in and assist our clients. Zoho let's us do just that. A quick, web-based login utility that let's us help our users from any device. **What do you dislike about Zoho Assist?** When adding new devices I'd like to see Zoho create custom install packages for "groups". That way we don't have to manually set a grouping in our address book. **Recommendations to others considering Zoho Assist:** They do offer a trial. Try it out. The management is very easy to do. Setting up new devices and users is also really simple. **What problems is Zoho Assist solving and how is that benefiting you?** Providing assistance without disrupting our appointments. Saving significant money on gas and travel time. ### 18. Zoho Assist has come a long way since we last tried it about a year ago **Rating:** 4.0/5.0 stars **Reviewed by:** George K. | Co-founder and CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2019 **What do you like best about Zoho Assist?** The method of connection, and the ability to do certain things, like elevate privileges through UAC work extremely well this time around. The installation of the client is very simple, which makes it great for users who may not be too computer savvy. Computer reboots, file transfers all work very well also. **What do you dislike about Zoho Assist?** A couple of things that are still missing: - When assisting clients with multiple monitors. You can only view one monitor at a time, but not both. This causes us to have to request from the client to move a window from one monitor to another, or otherwise doesn't allow us to see the full picture. Zoho Assist is working on this feature, but no ETA on availability. - Chat logs are not available from within the interface for auditing purposes. So, you have to make sure to keep track of them offline in the email box where you would send the chat transcript. - Overall, Assist is still not as feature-rich compared to some others we've used. (i.e: Connectwise Screenconnect, LogMeIn, TeamViewer). However, it is priced way below all the competition, and given that the main functionality works well. we're willing to rid those issue through until resolution. (hopefully soon) **Recommendations to others considering Zoho Assist:** If you had tried Assist and got turned off by it over a year ago. Give it another shot. It has really improved. Don't expect a ton of features of yet, but being a user of many of Zoho's services, I feel that Zoho has indeed upped their game, and development of their products in the recent year or 2. So I'm hopeful that things will come through the pipeline, but a bit of patience will be required. **What problems is Zoho Assist solving and how is that benefiting you?** Assist helps us with screen sharing, and remote control to support our users. It has also provided a nice integration point with all the other Zoho Products (Desk/SalesIQ) and helped unify these systems a bit more. ### 19. Saving me time and Money. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew J. | IT Systems Administrator & Data Protection Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Zoho Assist?** Zoho Assist is very user friendly and is easy to deploy / manage. It is also a lot cheaper than other products on the market and makes it easy to pay via monthly payments which a lot of companies do not. **What do you dislike about Zoho Assist?** There are a couple of lag issues from time to time but that will mainly be down to the clients internet but the program doesn't handle internet blips too well. But its easy to get around and not really a problem. **Recommendations to others considering Zoho Assist:** Just test it out in real scenarios and see if it measures up against your current product. **What problems is Zoho Assist solving and how is that benefiting you?** I am having to do less travelling and can provide a cheaper service to my clients because there are no fuel charges to pass on. ### 20. Quick Efficient Company **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Zoho Assist?** It easily lets me manage my employees desktops,laptops and even PHONES. Lots of little extra touches and features that really set it apart from some of the other larger names in the market. **What do you dislike about Zoho Assist?** It is both an upside and a downside. I appreciate that i can negotiate the bulk purchases of products for my many companies. The downside is that it can be difficult to get somebody on email or chat in a extremely timely manner. **What problems is Zoho Assist solving and how is that benefiting you?** Its makes it much easier to assist all of my employees from on dashboard. Eliminating a lot of the compatibility and understanding issues is a huge time saver.3 ### 21. Zoho Assist - one of the best remote support solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Colin M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Zoho Assist?** - Ease of use - several ways to make a connection - web address, email link or embed on a website. It's important that remote sessions are as simple as possible for the end user to setup. - Always seems to work; never had a problem getting through a firewall to make the connection. - Can run as a service and supports admin level commands - Ability to configure unattended remote session for out of hours work. **What do you dislike about Zoho Assist?** Some limitations on branding when embedding on a web page. Nothing really missing in terms of functionality. **Recommendations to others considering Zoho Assist:** Get a trial and use it. We've used several remote control products over the years and Zoho works as well as anything we have tried. If you run a full support function/help desk also look at Zoho Desk which integrates with Assist. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist is used for in-house and client support. It allows most issues to be resolved off-site saving on travel and technician time. We wouldn't be able to support clients in remote areas without tools like this. Zoho Assist also facilitates homeworking as we can still provide tech support for staff working from home or co-working spaces. ### 22. Excellent Product, Hassle Free **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Zoho Assist?** I love the fact that the customer can simply click the link sent in the e-mail and it starts a full session. This makes things much easier when trying to access them remotely. **What do you dislike about Zoho Assist?** I think everything is awesome. No Complaints here. I have never used a service so awesome. **Recommendations to others considering Zoho Assist:** Just do it! **What problems is Zoho Assist solving and how is that benefiting you?** Anything remotely, I have people who dont have the ability to be on site and need support.Very lightweight and easy solution. ### 23. Quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Zoho Assist?** I love the ease of connecting to clients, and the script so I can have a login UI from my website **What do you dislike about Zoho Assist?** It can be a little clunky at startup, and I sometimes have an issue at one particular client where I'll randomly get kicked out, but I suspect that's a client issue **Recommendations to others considering Zoho Assist:** Their integrations are pretty simple, as we were already using their CRM **What problems is Zoho Assist solving and how is that benefiting you?** I am able to increase billable time by utilizing remote sessions and recording them as opposed to having to be on site ### 24. Zoho Assist is my new pick! **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2019 **What do you like best about Zoho Assist?** Zoho Assist compares favorably to other products I have used. Thing that I especially like include: - Cross platform support including Linux. Linux is my primary support console. - Easy to manage with a nice interface - Two factor authentication to log in, great security - Very competitive pricing **What do you dislike about Zoho Assist?** I truly have to say that at this point I have not found anything that I dislike about Zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** My business is primarily built around remote support of my clients. I have to be able to connect to their devices at a moment's notice. ### 25. Good working Remote Access for a good price **Rating:** 4.5/5.0 stars **Reviewed by:** Jens B. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Zoho Assist?** It works over a web browser so i can do support from every Computer. It works good, even with multiple monitors and supprts the clipboard. On my main Computer i use a desktop app. its not overpriced like other solutions. I tried acces from a mobile. the conversion between touch and klick works good. **What do you dislike about Zoho Assist?** Sometimes switching between monitors does not work, or works fast enough. But its a minor problem. Everthing else works flawless **Recommendations to others considering Zoho Assist:** Check the Trial. See if the browser interface works for you **What problems is Zoho Assist solving and how is that benefiting you?** Mainly managing servers. Sometimes we use it to supporting customers. ### 26. Zoho Assist, Easy and powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Jason S. | Operations Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Zoho Assist?** It is very easy to deploy the software and then access any computer in my organization. This saves quite a bit of time and we all know time is money..... **What do you dislike about Zoho Assist?** So far I have not found anything I dislike in particular. **Recommendations to others considering Zoho Assist:** Give it a try. The web interface works well as does the iOS app. It has made my life much easier. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to access computer to sync to our main database at any time. ### 27. Easy to use, voice and video enabled remote control software **Rating:** 5.0/5.0 stars **Reviewed by:** Bhuvanesh R. | Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Zoho Assist?** 1) SImple and neat UI 2) Lag free remote control even in lower bandwidth 3) Lag free audio call (computer audio) 4) Handy tools while in remote session (options to open local services, task manager, system process, cmd etc) 5) Easy switch between monitor **What do you dislike about Zoho Assist?** Cannot view multiple displays simultaneously. **What problems is Zoho Assist solving and how is that benefiting you?** Support session with customers. ### 28. I find Zoho Assist to be the right tool for remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio P. | VP of USA Operations, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2019 **What do you like best about Zoho Assist?** Zoho assist works great for one-off support and also for unattended remote access. **What do you dislike about Zoho Assist?** I would like the software to ask the user if they want to keep it, so the next time they don't have to download and install again. **Recommendations to others considering Zoho Assist:** I would definitely try their free version to see if it does what you need. **What problems is Zoho Assist solving and how is that benefiting you?** We use Zoho assist to connect to remote users and help them with our software. We use it mostly for support, but sometimes also for training. We use it with assistance (to connect to a user's computer), or unassisted (to connect to client's servers). ### 29. Powerful and easy to customize **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Zoho Assist?** Zoho Assist gives us the flexibility to assist our customers with great customizable features. **What do you dislike about Zoho Assist?** For now, we haven't had the opportunity to find something that we dislike. But as always, the UX could improve. **What problems is Zoho Assist solving and how is that benefiting you?** Mostly Customer Service IT support. It helps us to save a lot of time and money by letting our team assist our clients from our office, faster and more productive customer support. ### 30. One of the best remote support tools in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Temur D. | Technical Support Specialist (German/ Spanish), Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Zoho Assist?** I love ease of use for both, the support agent and customer, especially the way an agent can connect to the user's PC. The software allows to resolve technical issues in very efficient manner by providing with all the necessary remote connectivity tools required for our day-to-day technical support work. We deal with customers from different age groups and technical skill sets, therefore being able to guide our customers to downloading and running Zoho Assist is very crucial, as it saves our time and energy. Another good feature is built-in chat, sometimes we may lose our phone connection and chat comes in really handy. From time to time we may need to send large files and Zoho Assist allows to easily transfer files from our desktop to the customer's PC. I also like that it's portable, most of the users we deal with prefer no to install anything, so they can simply download the application and run it on their PC right away, When compared to similar remote support in the market, I would definitely recommend using Zoho Assist in daily technical support operations. **What do you dislike about Zoho Assist?** It can be a bit sluggish at times and not compatible with all of the systems, I suggest including support for Chrome OS, as many users are using Chromebooks these days. **Recommendations to others considering Zoho Assist:** Try to check out Zoho Assist via their official website and trust me you'll fall in love with it! **What problems is Zoho Assist solving and how is that benefiting you?** We assist our customers with various technical issues, mostly it's downloading, installing, uninstalling, activating software or registering their account at our online store. ### 31. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Zoho Assist?** End users have no problems with joining a session, compared with Teamviewer no complicated passwords or versioning issues. **What do you dislike about Zoho Assist?** Not a lot at present, used the assist twice when Teamview wasn't working for customer and had very little problems. Suggest including remote management as integrated not a module. **Recommendations to others considering Zoho Assist:** An underated new product which will supercede Teamviewer on cost and functionality **What problems is Zoho Assist solving and how is that benefiting you?** User issues with Teamviewer, browser based sessions make getting users connected really easy. ### 32. A beginner of Zoho Assist **Rating:** 3.5/5.0 stars **Reviewed by:** Clint S. | Asst Manager - IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2019 **What do you like best about Zoho Assist?** It is very easy to install and use. It is a very economical solution. **What do you dislike about Zoho Assist?** I feel the security level is very less. It seems a bit slow. **Recommendations to others considering Zoho Assist:** Who all are working in the IT Service Desk, it is very easy to use and powerful. **What problems is Zoho Assist solving and how is that benefiting you?** I could manage important client PCs of different locations easily. ### 33. Great functionality and easy to connect **Rating:** 5.0/5.0 stars **Reviewed by:** Phil A. | Business Development, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Zoho Assist?** It's really easy to get customers to connect, usually taking a matter of minutes - either by sending them to the website or emailing them directly from the system. It's easy to use and fully featured. **What do you dislike about Zoho Assist?** There is no "pause" session functionality which would be a welcome addition. Currently, we have to reconnect each time, which is only difficult when carrying out longer support issues on servers. **Recommendations to others considering Zoho Assist:** It's very powerful and I would certainly recommend it. There are lots of features which puts it up there with the best solutions. **What problems is Zoho Assist solving and how is that benefiting you?** We are helping users with IT issues as well as servers. It's a powerful tool and works well for our purposes. It's also much better value than our previous solution. ### 34. The best solution to provide support. **Rating:** 4.0/5.0 stars **Reviewed by:** Laura Camila U. | Analista de Sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Zoho Assist?** Zoho Assist allows me to seamlessly connect to my client's desktop, with very useful tools that minimize my tasks and make them easier. **What do you dislike about Zoho Assist?** When connecting as an administrator, it takes a long time or the window requesting the administrator credentials does not appear. **What problems is Zoho Assist solving and how is that benefiting you?** I have solved basic problems that my client has with Office tools, I have also solved network issues and, as such, the functioning of the machines' software. ### 35. Quick and Easy, simple licensing **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Zoho Assist?** As a general statement I like that Zoho Assist, like all Zoho products just work. We're using the Unattended Access and it is much simpler to deploy and manage compared to other products. The simple web or desktop interface let's us name customers computers as we like, group them as we like, and deploy the software as we like. **What do you dislike about Zoho Assist?** There isn't anything I do not like so far. **Recommendations to others considering Zoho Assist:** Do the free trial. Zoho is great with all their products being actually useful while you try them AND they do not hound you for sales. One thing they do not make clear on licensing. We bought 300 licenses, once I paid I found I could add AND remove licenses for prorated fee or discount. The install is a breeze to deploy or do a 1 off, the interface app is not bulky and does not interfere with other apps. Clean and easy to use. Worth the time to try it. **What problems is Zoho Assist solving and how is that benefiting you?** We have 2 primary techs. We needed both to be able to remote in ant any time to customers computers without having to fight for a license to use. ### 36. Great assistance software and economical **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2019 **What do you like best about Zoho Assist?** The most attractive part is the cost of course.I have compared the features with most of the existing assistance softwares and it is able to match those. **What do you dislike about Zoho Assist?** The deployment tool is not working. I even asked for a support but it didn't work well. However my organization is small, for larger environment this will be greater tool. **Recommendations to others considering Zoho Assist:** The zoho assist is highly recommended. I compared with many other market leading remote assistance software and this software matches almost all of them and very less cost comparing to others. It is also designed as so user-friendly. **What problems is Zoho Assist solving and how is that benefiting you?** I am using this for desktop support and server management. The connectivity speed is instant and the app itself is so handy. ### 37. Product is much better than Teamviewer. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2019 **What do you like best about Zoho Assist?** Product is easier to use than Teamviewer. I don't have to waste half an hour to explain to my clients instructions. The process of using remote access is very intuitive and affordable. **What do you dislike about Zoho Assist?** Nothing. I'm very happy with the product. **Recommendations to others considering Zoho Assist:** Give it a go. It's free to try. You won't be disappointed! **What problems is Zoho Assist solving and how is that benefiting you?** IT support and meetings. ### 38. Great Product & Super Simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany B. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Zoho Assist?** Found this software just off a google search - looking for something that was basically "dummy-proof" to remotely help clients sign up for accounts online. This one is beyond simple! I love it! **What do you dislike about Zoho Assist?** So far I don't have anything I dislike. The price is perfect and the set-up is easy. **What problems is Zoho Assist solving and how is that benefiting you?** I am taking the guesswork out of a semi-complicated set-up process. ### 39. Makes support easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Zoho Assist?** I can access many types of machines, has really helped me support our customer remotely, as most are 6 hours drive away. **What do you dislike about Zoho Assist?** there is a lag sometimes when machines are rebooted, to when we can reconnect. **Recommendations to others considering Zoho Assist:** easy to use, has additional features like the unattened access **What problems is Zoho Assist solving and how is that benefiting you?** Access any where, on my tablet, phone or desktop ### 40. Great Software, Better Price. **Rating:** 4.5/5.0 stars **Reviewed by:** Chase E. | VP Of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2019 **What do you like best about Zoho Assist?** Easy to use web interface and email invitations. Can we talk about the cost? For the feature set, it can't be beat. **What do you dislike about Zoho Assist?** doesn't tie in directly with spiceworks in that you cannot initiate a support session directly from helpdesk. **What problems is Zoho Assist solving and how is that benefiting you?** its like any other remote support software in its benefits to the work flow and coverage for your clients ### 41. Quick support area **Rating:** 4.5/5.0 stars **Reviewed by:** Waseem K. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Zoho Assist?** The most helpfull thing i get from zoho asist is that it helps me in obtaining better communication with my team and we had made a support ares where we can work together in solving the issue **What do you dislike about Zoho Assist?** Zoho asisit has a limited ability in indentifiying differenr remote computer **What problems is Zoho Assist solving and how is that benefiting you?** It helps me in obtating better communication with my team ### 42. Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Security Office and IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Zoho Assist?** It works!!!! Its light weight! And simple interface. Much better than TeamViewer or AnyDesk. Integrates with ZenDesk well. **What do you dislike about Zoho Assist?** Cannot discriminate by group remote confirmation Zoho Assist Unattended Agents. In our case we have servers who are unattended, and some users systems that I'd rather install the Unattended Agent but have remote user confirmation turn on. **Recommendations to others considering Zoho Assist:** Use it!!! **What problems is Zoho Assist solving and how is that benefiting you?** I support users ### 43. it is easy and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Linkesh T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Zoho Assist?** we are using zoho products past 5 years, first we subscribed zoho invoice after few month zoho introduced zoho books once book launch we migrated to zoho books. we are very small company for beginning now we increase people and client . last few days back we purchased zoho desk its coming with free version of zoho assist. my technical teav happy for using zoho assist. **What do you dislike about Zoho Assist?** we are not familiar for this once we used we can give suggestion or updates **Recommendations to others considering Zoho Assist:** we are beginners once we are happy for this we Will recommend for our clients **What problems is Zoho Assist solving and how is that benefiting you?** We have so many clients for remote support we can mange very easy ### 44. The right remote access tool for you! **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Zoho Assist?** The cost of the subscription is very budget friendly. The ability to have unattended access and technician initiated sessions is great. File transfer, chat, session recording and technician feedback is important. All of the features you want in an easy-to-use package. **What do you dislike about Zoho Assist?** It is all browser-based. I would like a desktop client for technicians in a call center. I would like the remote user give feedback for review at the end of the session. In full screen - actual size mode the pointer moves the screen too quickly. It was very difficult to navigate the screen. The fit to screen mode was almost to small to work with but I managed to complete the task. **Recommendations to others considering Zoho Assist:** Zoho Assist is easy to use. I recommend using the Free version for as long as possible. I needed the features of the Standard 1 technician version with the additional Unattended sessions add-on. The session navigation is different from TeamViewer where all of the actions are on the left-side of the screen but can be hidden for more viewing area. Full screen mode is an issue as the pointer moves the screen too quickly. **What problems is Zoho Assist solving and how is that benefiting you?** Standard remote user assistance. System updates, software installation. Saves on drive time and return visits. ### 45. Fast, affordable unattended remote support system **Rating:** 4.5/5.0 stars **Reviewed by:** John B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Zoho Assist?** Web-based: I wasn't sure at first, but I'm a total convert. having multiple windows open and being able to remote control from any pc or mac is brilliant. Price: we have all had a shudder and a giggle at the prices that TeamViewer and LogMeIn want these days, they are just unsustainable for small business - Zoho fills that. gap perfectly **What do you dislike about Zoho Assist?** sometimes it drops out and you have to get the client to restart - more so for macs **What problems is Zoho Assist solving and how is that benefiting you?** being able to remotely support more than 1 pc or server from within a browser is superb. ### 46. Using for over 6 months now **Rating:** 4.0/5.0 stars **Reviewed by:** Frank A. | Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Zoho Assist?** ease of use, general ease of connecting with clients **What do you dislike about Zoho Assist?** you can only download 40 files at a time, easy enough to get around by zipping them up and then downloading the zipped file. **Recommendations to others considering Zoho Assist:** very easy to use, very affordable **What problems is Zoho Assist solving and how is that benefiting you?** Software support of my customers ### 47. Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** IT D. | Network and Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Zoho Assist?** I love how easily it is for users to download and install the plug in and the fact once the session is over it uninstalls automatically leaving a clean session. I also like the multi-factor option for logging in with a verification code to protect the account. I also like that it works over https to encrypt the session . **What do you dislike about Zoho Assist?** Nothing comes to mind that I dislike about this product. **Recommendations to others considering Zoho Assist:** Why use other solutions that leave a messy plugin behind. Use this its clean and it works great. **What problems is Zoho Assist solving and how is that benefiting you?** Allows us to give our high level technicians remote access to assist from afar. ### 48. Slick & Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph S. | General Manager/IT, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2019 **What do you like best about Zoho Assist?** Remote installs are almost effortlessly, send a link follow the prompts and done! It is on your computer list!! **What do you dislike about Zoho Assist?** SO far it works amazing, Would be great to have a standalone program for accessing remotely. **Recommendations to others considering Zoho Assist:** Try It! Love It!! Very easy to use and setup!! **What problems is Zoho Assist solving and how is that benefiting you?** We have several remote offices and I use it from maintenance to troubleshooting to training... ### 49. Very freindly and pricing is good **Rating:** 4.5/5.0 stars **Reviewed by:** Waqas K. | Information Technology Manager, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Zoho Assist?** The most thing i like about zoho assist is that it is very user freindly and they give branding witg very low price **What do you dislike about Zoho Assist?** They are almost very fine they are going good **What problems is Zoho Assist solving and how is that benefiting you?** It help me save my time a loot. ### 50. Good remote service solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Zoho Assist?** The price of the solution for my needs is better then the competition. **What do you dislike about Zoho Assist?** the feel of the interface is sometimes bulky and out of date. I believe that the competition has a faster performing solution (Team Viewer) their communication channels perform better. **Recommendations to others considering Zoho Assist:** Get to now the levels and restrictions each provides **What problems is Zoho Assist solving and how is that benefiting you?** remote support and install. usually easy to use for the client ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?page=50§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+11%3A17%3A36+-0500&secure%5Bsession_id%5D=975abc33-9dd7-408a-b560-cab0e53d299e&secure%5Btoken%5D=a8e42da7c76c4019dcbab4a1308984b911d13df7ba26ae3474673cbf63baa84c&format=llm_user) ## Zoho Assist Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) - [Spectrum](https://www.g2.com/products/trimble-spectrum/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) - [VirtualBox](https://www.g2.com/products/virtualbox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing - Video Streaming - Two-Way Audio & Video - Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Application Tools** - Password Protection - Video Call Recording - In-Browser Application - Screen Recording - On-Demand Recording **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Additional Functionality** - Document Storage - Chat/Messaging - File Transfer - Third-Party Integrations - Presentation Streaming - On-Demand Webcasting - Screen Capture - Calendar Management - Multi-Participant Screen Sharing - Mobile Access - Brainstorming - Role-Based Permissions - API - Calendar Sync - Surveys & Feedback - Customizable Branding - Email Reminders - Desktop/Browser Sharing - Email Management - Meeting Management - Collaboration Tools - Screen Mirroring - Annotations - Generative AI - Whiteboard - Targeted/Locked Screen Sharing - Activity Dashboard - AI Copilot - Reporting & Statistics - File Management - Mobile Screen Sharing - Video Management - User Management - Real Time Screen Sharing - CRM - Presenter Control Management - Drag & Drop - Microsoft Outlook Integration - SSL Security - Video Support - Scheduling - Access Controls/Permissions - Availability Indicator - @mentions - Commenting/Notes - Reminders - Progress Tracking - Single Sign On - Discussions/Forums - Data Import/Export - Audio Calls - Search/Filter **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)