Simple and easy to navigate the admin area

Powerful and feature packed

Support

Features to allow growth Review collected by and hosted on G2.com.

currently no pre view in theme builder (but this is being reviewed and not really a dislke) Review collected by and hosted on G2.com.

Ease of use and overall robustness of platform and customer service Review collected by and hosted on G2.com.

There are some limitatons on customization. Review collected by and hosted on G2.com.

We have been extremely pleased with zoey from the very beginning. To get you going they have extremely helpful meetings to help answer questions as you build the platform out. Review collected by and hosted on G2.com.

We really haven't had any complaints. It is a complicated system as it does a lot but the customer service is great. Really no complaints at all. You do need their help to make it look good. Review collected by and hosted on G2.com.

Zoey is extremely robust in what it can handle. We are sending quite a bit of custom data over via API from our ERP system, and for the most part, it works exactly as it should. The restriction groups work very well, having custom themes per customer group is really nice and the overall look and feel of the final site is far better than what we came from. Review collected by and hosted on G2.com.

I'm not a fan of proxying everything through Cloudflare and not having access to view potential issues at that level. I will also say, there's no hand-holding with either setup or support. If you are going to go with Zoey, be prepared to do the bulk of the work yourself or have a contractor do the setup. We're often provided with a simple link to documentation for many issues, and while I appreciate the level of documentation that they have for their system, sometimes a simple walkthrough with the customer would be far more simple and would be a little less "cold". Support also would not get on a call with the developers we had setting up the connection from our ERP to walk through some issues but were instead provided with a link to the documentation. I think a bit more hands-on support would go a long way to make the customer feel a little more welcome and like they have someone in their corner that can help resolve issues quickly. Not everyone is an IT expert and not everyone has the capacity to read through pages of documentation to resolve an issue, which is why we pay SaaS and implementation fees. Review collected by and hosted on G2.com.

Customer Service is quick and gives great feedback. Review collected by and hosted on G2.com.

Some changes to the system take awhile to complete Review collected by and hosted on G2.com.

I like that customers can log in and use as an e-commerce if they want or I can easily create invoices and send. The ability to send drafts is also very handy. I would recommend. Review collected by and hosted on G2.com.

It can be a little difficult to see customer orders without searching specifically. Some more organization on the orders list page would be helpful. Minor thing. Review collected by and hosted on G2.com.

The best thing about Zoey is to provide a simple online ordering portal for franchisees to order products and supplies to keep their stores stocked. Also, it manages large orders with custom pricing and buyer-specific catalog lists, which make it simple for dealers to place orders, reorder, and request quotes for new items. Review collected by and hosted on G2.com.

When you first start setting it up, it can be somewhat challenging. It would be great if you could add one video link for how to use your site for small merchants, also it is currently too expensive. Review collected by and hosted on G2.com.

Initially, we were drawn to the front-end flexibility Zoey offers for our sales reps - being able to both write orders on their computers in the office and on their phones / tablets when in the field. As we have used it over the past year, and as I have become more experienced using the back end, the cleverness of the program has really become apparent. programming and making edits to the website are intuitive and quick. And when I can't figure something out, the tech support has been top-notch. Review collected by and hosted on G2.com.

Contrary to what I wrote above, the admin interface took quite a while to get comfortable with - I love it now that I know how to use it, but it was very intimidating at the beginning. The integration with Netsuite isn't as smooth as we would like - we frequently have to force items to sync, but it's a quick process, and not a real hassle. Review collected by and hosted on G2.com.

ZERO programming. 100% configurable.

It has, by far, the most functionality of any eCommerce system we have implemented.

We did a system evaluation between 20+ eCommerce systems and Zoey came out on top. Big Commerce came in 2nd. Why? Data. If you have a large amount of product data, then Zoey is your system. We have 1,000+ Finished Good SKUs (children) that are derived from 200 Work In Progress (parent) SKUs. Big Commerce was not able to import that data, as their data import system was through a 3rd party who would not provide support. Zoey's data import is native, which they provide support for.

PLUS, every time we come up with a crazy idea of how to represent our products, Zoey has a way to do it! Review collected by and hosted on G2.com.

We have not yet found an issue or bug with Zoey. Review collected by and hosted on G2.com.

Zoey is extemely flexible. It can be set Review collected by and hosted on G2.com.

With Zoey, you can set up a simple online store or run a complete B2B or B2C business. Inventory control, custom price levels and customer categories are only the beginning. Once set up, the platform is very fast and I have not experienced any downtime. The online support pages are well documented with lots of video examples. Customer support if needed has always been very responsive and knowledgable. There are lots of third-party integrations if you need more power. Review collected by and hosted on G2.com.