I love working hand and hand with zLinq on all of my circuit management and billing. They help me find new circuits that are within our budget, renegotiate terms on current circuits and find things in our environment that we might be paying for that we no longer use. Their platform is easy to use and provides a high level view of everything at each one of our branches to ensure that we don't have duplicates of services we might not need. They save our company lots of money! Review collected by and hosted on G2.com.

If I had to say I disliked zLinq in any way it would more than likely be that we aren't working in the same office. Our Account reps are extremely nice and helpful. I could definitely see myself working with them as colleagues the entire work week. They are always there to help! Review collected by and hosted on G2.com.

I think I like that it's more of a relationship/partnership more than just a 3rd party vendor. It feels like a true VAR. We have taken care of a lot of stuff that was lingering for a very long time. Constant follow ups, weekley meetings, and constant communication really helps keep these types of things on track. Review collected by and hosted on G2.com.

I just think there web portal could be a little more user friendly. the fact that I haven't been in there for a very long time, kind of speaks to it. It'd be nice to be able to utilize it more. Review collected by and hosted on G2.com.

I like that our account manager is proactive in recommending savings actions. Review collected by and hosted on G2.com.

It could be slightly easier to use the dashboard. Review collected by and hosted on G2.com.

Having zLinq manage the relationships with vendors has been amazing and taken a lot of work and pressure off of me and others in our organization. Review collected by and hosted on G2.com.

I haven't found anything I dislike, everything has been positive. Review collected by and hosted on G2.com.

One of the most helpful parts of working with zLinq Communications Lifecycle Management is their advocacy on your behalf. As most IT leaders having to navigate the overwhelming carrier and product landscape of telecom services will tell you, half the battle is just knowing the right questions to ask and holding carriers accountable to the customer. zLinq's team of client services managers works closely with all carriers to ensure customers like me don't have to constantly monitor to requests are processed. It's basically a peace of mind partner that allows IT leaders to sleep better at night knowing they're not alone. Review collected by and hosted on G2.com.

If I had to share something I dislike about zLinq Communications Lifecycle Management is they tend to turn quarterly business reviews into a sales pitch for their services. I understand why they do it, in a sense, as they show the ongoing savings to customers during business reviews, they remind customers what their deliverables are. For me, i'm already a customer and a satisfied one. So, I'd prefer to just look at the analytics of how successful a relationship it has been so far without recap of what they do. Review collected by and hosted on G2.com.

with our diverse network, the Lifecycle Management gives me on solid place to look for anything related to one of my sites. it gives a quick overvier of circuit IDs, and also allows me to look at my total spend per site. this gives me an opportunity to look at high spend sites to see if there are options for reducing costs. Review collected by and hosted on G2.com.

this version is much improved over the version i used in 2019. not much to complain about! Review collected by and hosted on G2.com.

zLinq has proven to be an invaluable asset to our organization, displaying exceptional customer service through engagement and responsiveness to our needs. Their dedication has resulted in significant cost savings and enhancements to our service management processes. By efficiently augmenting our small staff, they've enabled our internal teams to focus on broader organizational objectives while streamlining and decluttering our service provider connections across multiple locations in Colorado. Review collected by and hosted on G2.com.

It is difficult to find a negative in the capacity we have used zLinq. If anything, I would say that it is not a compelte while glove service allowing us to offload the full responsibility Review collected by and hosted on G2.com.

zLinq actually listens and takes the time to learn everything about us to ensure they are providing the best and accurate information. Our communication is great and calls have moved from being almost an hour long to a good cadence that now can be as fast as 5 minutes just to ensure all is good. Review collected by and hosted on G2.com.

zLinq faces what most of us face, for those of us that have been dealing with telecom for years, with ATT related billing and orders or other related obstacles. So we still have some issues related to ATT but I don't blame zLinq as much for this and it is good to use them to help with some of these related battles mainly with ATT. Review collected by and hosted on G2.com.

Their attention to detail has been paramount for our business. Our account manager is very competent and her follow through on all projects has led to substantial savings to our organization and ensuring that we are not paying for services that we dont need. Review collected by and hosted on G2.com.

The only issue that i have ever experienced with zLinq was quickly resolved and it was related to invoicing. Since our company has many child entities under a parent account, the need for itemized invoicing was important to allocate cost and savings and although they dont traditionally offer that, they were able to make an accommodation to fit our structure. Review collected by and hosted on G2.com.