--- title: ZIWO Reviews meta\_title: 'ZIWO Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how ZIWO works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 79 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ZIWO Reviews & Product Details Visit Website With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time. * * * Product Website ZIWO Seller [Ziwo](https://www.g2.com/sellers/ziwo) Discussions [ZIWO Community](https://www.g2.com/products/ziwo/discuss) Languages Supported Arabic, English, French Solution Type Best-of-Breed Overview by Gautier Lavigne (Head Of Growth Marketing at ZIWO) Show More ## Pricing Pricing provided by ZIWO. ### Cloud Business Phone System Starting at $40.00 1 User Per Month ### Cloud Contact Center Starting at $109.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/ziwo/pricing) ## Top-Rated Alternatives [ ![Maqsam](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maqsam") Maqsam 4.7/5(102) ](https://www.g2.com/products/maqsam/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/ziwo/competitors/alternatives) ## User Insights Average based on 79 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Mostafa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa H.") MH Mostafa H. senior Enterprise (\> 1000 emp.) 3/25/2025 "using the app to make calls" 4.5/5 What do you like best about ZIWO? easy to use - the to do list that exists in the app - the call history Review collected by and hosted on G2.com. What do you dislike about ZIWO? have no dislikes about ZIWO; the app functions perfectly for my needs." Let me know if you’d like to tweak it further! Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? "ZIWO helps streamline communication by providing a reliable and efficient cloud-based contact center solution. It ensures smooth call handling, real-time monitoring, and seamless integration, which enhances productivity and improves customer interactions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rania M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rania M.") RM Rania M. customer support Enterprise (\> 1000 emp.) 2/22/2025 "Review for ziwo" 5/5 What do you like best about ZIWO? ziwo actually is really helpful and it is very easy to use also its implementation is very easy and we use ziwo all the time it has also many features and it helps us in our customer support service, it is easy for integration Review collected by and hosted on G2.com. What do you dislike about ZIWO? ziwo sometimes is lagging and we facing technical issues Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? sound , they solve the sound issue also the network issue a lot of easy features helps usto use it and it is very flexible Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mostafa Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa Y.") MY Mostafa Y. Customer care representative Mid-Market (51-1000 emp.) 2/4/2025 "I'm a customer service representative" 5/5 What do you like best about ZIWO? the voice quality is great also the user interface is easy to use and it's integration with our back office it working fast and the tools used during the call allow us to provide great customer support and I frequently use it during my shift Review collected by and hosted on G2.com. What do you dislike about ZIWO? sometimes it's servers get down but it recovers quickly Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It provided a great alternitave to communicating with the customer instead of our calling tool in the backoffice Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![AminMohamed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AminMohamed A.") AA AminMohamed A. Operations manager Enterprise (\> 1000 emp.) 5/11/2025 "Operation manager" 5/5 What do you like best about ZIWO? Easy tracking system for reporting history Review collected by and hosted on G2.com. What do you dislike about ZIWO? Keeps dropping 2-3 times a week and disconnecting calls. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? Fixing calls connectivity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohamed K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed K.") MK Mohamed K. Operations Team Lead Financial Services Enterprise (\> 1000 emp.) 3/12/2025 "Operations Team Lead" 5/5 What do you like best about ZIWO? Ease of Implementation, Ease of Use, and Ease of Integration Review collected by and hosted on G2.com. What do you dislike about ZIWO? Nothing bad about the software, it helps us a lot Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to make calls with a good quality Review collected by and hosted on G2.com. Show More 4/5/2025 Current UserValidated ReviewerSource: Organic ![Maha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maha M.") MM Maha M. customer support Enterprise (\> 1000 emp.) 2/22/2025 "review for ziwo" 5/5 What do you like best about ZIWO? it is easy for use and helps us in customer support and we use it everyday it has alot of features and it is very easy in implementation Review collected by and hosted on G2.com. What do you dislike about ZIWO? sometimes we face technical issues and it lags Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? it is very easy helps us in customer support and communicate with our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eyad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eyad M.") EM Eyad M. Customer service representative Enterprise (\> 1000 emp.) 4/9/2025 "Customer service representative" 5/5 What do you like best about ZIWO? Ease of Use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about ZIWO? There is nothing about about that software.. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to make calls in a good and high quaility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Operation Team Leader Enterprise (\> 1000 emp.) 3/19/2025 "Operations team lead." 5/5 What do you like best about ZIWO? Ease of use, ease of implementation, and the customer support. Review collected by and hosted on G2.com. What do you dislike about ZIWO? There is no thing bad about Ziwo, It is good software. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to run the calls Q, making calls in a high quaility. Review collected by and hosted on G2.com. Show More 3/21/2025 Current UserValidated ReviewerSource: Organic ![Yousef O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yousef O.") YO Yousef O. Customer service agent Enterprise (\> 1000 emp.) 3/26/2025 "Customer service agent" 5/5 What do you like best about ZIWO? Ease of Use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about ZIWO? No issue about that software, it is good. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It makes us making calls in high quaility. Review collected by and hosted on G2.com. Show More 4/8/2025 Current UserValidated ReviewerSource: Organic ![Abdelrahman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdelrahman M.") AM Abdelrahman M. Operations team lead. Enterprise (\> 1000 emp.) 4/2/2025 "Operation team lead" 5/5 What do you like best about ZIWO? Ease of Use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about ZIWO? No thing bad regarding such software here.. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to make a calls in a good quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about ZIWO? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ZIWO ](https://www.g2.com/products/ziwo/discussions/new) GU Guest User What is ZIWO used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ziwo-used-for) EE Ethar Eissa • Last activity over 6 years ago how to avoid latency 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/24811-how-to-avoid-latency) [ View all Discussions ](https://www.g2.com/products/ziwo/discuss) ## Pricing Options Pricing provided by ZIWO. ### Cloud Business Phone System Starting at $40.00 1 User Per Month ### Cloud Contact Center Starting at $109.00 1 Agent Per Month ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/ziwo/pricing) ZIWO Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_01bf688e286d38aee97628360711c92e/maqsam.png "Product Avatar Image") Maqsam 4.7/5(102) [ Compare Now ](https://www.g2.com/compare/maqsam-vs-ziwo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-ziwo) ##### ##### ZIWO Features Channels Voice Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards Generative AI AI Text-to-Speech [ View More Features ](https://www.g2.com/products/ziwo/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [What is the most affordable website monitoring software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-website-monitoring-software-for-smbs)[What's the best ATS for companies running multiple open roles and hiring processes simultaneously?](https://www.g2.com/discussions/which-applicant-tracking-systems-do-professional-recruiters-trust-most-based-on-real-user-reviews)[Which file reader software is most trusted by IT leaders based on user reviews?](https://www.g2.com/discussions/which-file-reader-software-is-most-trusted-by-it-leaders-based-on-user-reviews) [Which healthcare provider directories enable real-time data syncing with EHR and claims systems?](https://www.g2.com/discussions/which-healthcare-provider-directories-enable-real-time-data-syncing-with-ehr-and-claims-systems)[Top tools for managing GDPR and CCPA compliance](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-gdpr-and-ccpa-compliance)[Pros and Cons Details](https://www.g2.com/products/ziwo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)