Waqas J.
WJ
Waqas J.
customer service agent
Mid-Market (51-1000 emp.)
"EXCELLENT"
5/5
What do you like best about ZIWO?

quality of call without any glitches that what i love about ziwo Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

well nothing as such every feature of ziwo is cool and user friendly Review collected by and hosted on G2.com.

RP
Roy P.
Business Development Manager
Small-Business (50 or fewer emp.)
"First Usage of Ziwo"
5/5
What do you like best about ZIWO?

I liked its ease of use and its calls' quality Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

The lack of a downloadable desktop version Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Relief for call center managers"
4/5
What do you like best about ZIWO?

I like that you can listen to the past calls by the same caller even if you were not the initial receiver Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Switching from break to available. If you do this without refreshing the app, you'll still show on Break, but you'll be able to receive calls. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Mid-Market (51-1000 emp.)
"excellent call quality and speed"
5/5
What do you like best about ZIWO?

the call quality is perfect and enlighting Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

sometimes the voice over the connection is weak Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Effectiveness of Ziwo for call center agents"
4.5/5
What do you like best about ZIWO?

I like the call recording option best for Ziwo. Calls recordings are immediately available for your listening after the call is terminated Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

All features on the software are useful, but if the software can work well even with poor internet connection. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The voice quality of this software is very good. Especially for recording purposes"
5/5
What do you like best about ZIWO?

The incoming tone is very polite, and one never gets annoyed by receiving the calls Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Sometimes the voice seems to be a little low, but that is once in a blue moon Review collected by and hosted on G2.com.

Tiago S.
TS
Tiago S.
Realtor
Mid-Market (51-1000 emp.)
"Very Good"
5/5
What do you like best about ZIWO?

Tracking and Recording. Overall sound and speed Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Copy and paste. There should be a better way to copy and paste numbers to call. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Contact Center Solution"
2.5/5
What do you like best about ZIWO?

Fast Creation of the log-in. Discounted rate for more users /licenses. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Customer support and their reponse times. Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Verified User in Online Media
Mid-Market (51-1000 emp.)
"very smart and professional"
5/5
What do you like best about ZIWO?

Easy for use, inexpensive, professional, Quality of Support, Meets Requirements, and intelligent. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

nothing every thing is ok thanks and apperciated Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
UB
Verified User in Business Supplies and Equipment
Mid-Market (51-1000 emp.)
"I really says this from my depth of my heat about ziwo how it helps me to contact with clients"
5/5
What do you like best about ZIWO?

It really helps me to contact with my clients and sp Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

That calls can't be deleted unless if there is an error Review collected by and hosted on G2.com.