--- title: ZIWO Reviews meta_title: 'ZIWO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 79 reviews by the users' company size, role or industry to find out how ZIWO works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 79 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ZIWO Reviews **Vendor:** Ziwo **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.9/5.0 **Total Reviews:** 79 ## About ZIWO With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time. ## ZIWO Pros & Cons **What users like:** - Users value the **ease of use** of ZIWO, simplifying global customer communication and integration. (40 reviews) - Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support. (27 reviews) - Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls. (25 reviews) - Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools. (8 reviews) - Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency. (4 reviews) - Efficiency (4 reviews) - Reliability (4 reviews) - Features (3 reviews) - User Interface (3 reviews) - Flexibility (2 reviews) **What users dislike:** - Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO. (2 reviews) - Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs. (2 reviews) - Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions. (1 reviews) - Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication. (1 reviews) - Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience. (1 reviews) - Login Issues (1 reviews) - Missed Calls (1 reviews) - Slow Loading (1 reviews) - Software Bugs (1 reviews) ## ZIWO Discussions - [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) - 1 comment, 1 upvote - [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) - 1 comment, 1 upvote - [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) - 1 comment, 1 upvote - [View ZIWO pricing details and edition comparison](https://www.g2.com/products/ziwo/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A07%3A13+-0500&secure%5Bsession_id%5D=4eacc42e-62d1-4db1-b932-86a825c85c93&secure%5Btoken%5D=e7f08f8a9eb2ccbaa756cf1fc9c462ac199a88762927df8531f15143abecbe3e&format=llm_user) ## ZIWO Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top ZIWO Alternatives - [Maqsam](https://www.g2.com/products/maqsam/reviews) - 4.7/5.0 (100 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)