Zipy’s session replay feature is good for understanding user behavior. The screen recordings allow us to see exactly how users interact with our application. We can replay every click and action, giving us in depth insights into user experience and usability issues. Zipy's search capabilities also make it easy to filter and find specific user sessions, which is invaluable for me. Review collected by and hosted on G2.com.

There’s not much to dislike, but it would be great if the session replay tool could integrate more seamlessly with other customer support tools we use. However, the existing features more than make up for it, and Zipy continues to improve, so we’re confident this will be addressed in the future. Review collected by and hosted on G2.com.

It helps give you an idea of where exactly in your product, a customer faced an issue without having to constantly pester them about further info. Review collected by and hosted on G2.com.

Sometimes the platform can be sluggish but it's not a pain point Review collected by and hosted on G2.com.

Zipy has been a game-changer in streamlining our debugging processes. The ease to replay user sessions and filtering them based on geography, email id. etc. has really helped us improve our product with the valuable insights. Their debugging tools, which include detailed error logs and payload data, have really helped our team resolve the issues faster.

It's also easier to integrate with our backend monitoring tool and chat support, allowing us to easily access the session linked with each chat initiated by our users.

What truly sets apart Zipy is their team's prompt support. Their team is always available and helps with faster error resolutions. Review collected by and hosted on G2.com.

A direct preview feature for user sessions would be a valuable addition. Despite this, Zipy’s efficiency is unmatched in my experience. Review collected by and hosted on G2.com.

Zipy has been a game-changer for me. it was easy to use, and I like how it lets me instantly replay user session (by instantly i mean after the session has been created) and see exactly where errors such as frontend and network are happening. The insights I have gained from Zipy have been really good in helping me improve our web product and create a smoother user experience. Review collected by and hosted on G2.com.

while Zipys filtering options are helpful, navigating big chunks of logs for less defined issues can be a little time taking for some people. A option that could bring up potential problem areas or highlight the not so usual patterns within the logs would be incredibly helpful Review collected by and hosted on G2.com.

Zipy has enabled us to visualise customer experience and any errors customer has faced in near real time. There are a number of features like heat map, session replay, user tagging, console errors which helps us to understand customer experiences including potential issues. Zipy admin is easy to use and can stand u pthe integration with sites in clicks via GTM in few minutes. On top of this Zipy has an amazing customer support team who provide unconditional support to us and quick responses t oany questions. Kudos to Zipy team!! Review collected by and hosted on G2.com.

Capturing Console errors is great feature however if there was a capability to categorize these will help in troubleshooting and fixing the real issues which matter to our customers. In reality I guess there is lot of noise due customer browser and actions customer take while interacting with our Brand sites. Review collected by and hosted on G2.com.

Ease of use, Customer support, Frequency of use Review collected by and hosted on G2.com.

Error Grouping Noise, Performance on Large Datasets Review collected by and hosted on G2.com.

Zipy’s application performance monitoring has been a great thing. We had speed issues with our web app, and Zipy’s detailed error tracking and network logs helped us identify the root cause. Review collected by and hosted on G2.com.

I’ve noticed one limitation, that Zipy is currently unable ignore certain types of errors. Review collected by and hosted on G2.com.

Especially "Skip inactivity" feature, its time saving Review collected by and hosted on G2.com.

Nothing in particular, all good and easy to use Review collected by and hosted on G2.com.

I liked Application Performance Monitoring features of Zipy. We were facing speed challenges in out web application. The development tools provided by them proved to be quite helpful. The detailed error tracking and network logs pinpointed where the performance issues were situated. For example, Zipy supported us in identifying delayed network API queries that were affecting customer happiness. Using this knowledge, we were able to quickly remedy these performance concerns. The combination of error tracking and performance monitoring has transformed how we improve and maintain app performance. Review collected by and hosted on G2.com.

Zipy has proven to be a tool, for overseeing the performance of our application. We faced an issue when the network logs failed to capture some API calls entirely. While this particular problem was not entirely resolved the support team at Zipy was exceptionally supportive. They suggested approaches, for tracking errors. Kept us in the loop regarding any potential updates. Their assistance was truly outstanding. Review collected by and hosted on G2.com.

Zipy's performance monitoring capabilities are strong. We have significantly improved our performance thanks to the API Performance and Page Performance. We were able to pinpoint the precise pain area with the use of logs. It would have taken forever to improve without API performance. Review collected by and hosted on G2.com.

Nothing as of yet.We did, however, have some early problems with missing network logs and API calls, which I did discover. Thankfully, the support staff took initiative and assisted me in finding a workable solution. They provide excellent help !! Review collected by and hosted on G2.com.