# Best SMS Marketing Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* SMS marketing software, also known as business text messaging software, helps companies plan and execute mobile-focused marketing campaigns by sending targeted, permission-based SMS and MMS messages to customers and prospects. These tools support personalized outreach, bulk messaging, and two-way engagement to drive brand loyalty and customer interaction. ### Core Capabilities of SMS Marketing Software To qualify for inclusion in the SMS Marketing category, a product must: - Reach mobile users via SMS messaging - Provide an opt-in opportunity for new subscribers - Track interaction data related to each SMS campaign - Provide analytics or insights into SMS marketing efforts ### Common Use Cases for SMS Marketing Software - Sending promotional messages, discounts, and limited-time offers to drive immediate customer action. - Running bulk outreach campaigns to announce product launches, seasonal sales, or important updates. - Delivering personalized reminders for appointments, reservations, renewals, or order pickups. - Supporting two-way customer communication for inquiries, feedback collection, and service interactions. - Sending transactional alerts such as order confirmations, shipping updates, and payment notifications. - Managing subscriber lists, opt-ins, and segmented audience groups for targeted messaging. - Conducting quick surveys, polls, and SMS-based engagement activities to gather customer insights. - Enhancing omnichannel marketing strategies by complementing email, social, and push notifications with timely text outreach. - Re-engaging inactive customers through personalized follow-up messages or win-back campaigns. ### How SMS Marketing Software Differs from Other Tools SMS marketing software focuses specifically on mobile messaging, enabling marketers to deliver timely, personalized texts at scale and support digital promotions such as polls, coupons, and surveys. While many tools integrate through APIs or appear as features within broader platforms like [marketing automation software](https://www.g2.com/categories/marketing-automation) or [email marketing software](https://www.g2.com/categories/email-marketing), businesses needing deeper mobile engagement may also consider [push notification software](https://www.g2.com/categories/push-notification) or [mobile marketing software](https://www.g2.com/categories/mobile-marketing). ### Insights from G2 on SMS Marketing Software Based on category trends on G2, the value of fast, high-engagement communication, the ease of sending bulk messages, and the impact of two-way texting for sales and customer service interactions. ## Category Overview **Total Products under this Category:** 563 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 91,700+ Authentic Reviews - 563+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top SMS Marketing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Attentive](https://www.g2.com/products/attentive/reviews) | 4.5/5.0 (1,374 reviews) | Ecommerce SMS retention campaigns | "[User-Friendly with Exceptional Support](https://www.g2.com/survey_responses/attentive-review-10981103)" | | 2 | [Insider One](https://www.g2.com/products/insider-one/reviews) | 4.8/5.0 (1,332 reviews) | Omnichannel journey orchestration | "[Insider One Makes Multichannel Campaigns Easy with Powerful Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-12620558)" | | 3 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | Local business text-first communication | "[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)" | | 4 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,923 reviews) | Review-driven customer texting | "[Easy Review Management Across Locations with a Simple, Actionable Dashboard](https://www.g2.com/survey_responses/birdeye-review-12726719)" | | 5 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (617 reviews) | Agency CRM and SMS automation | "[HighLevel: All-in-One Platform with Smooth UI, Powerful AI, and Great Support](https://www.g2.com/survey_responses/highlevel-review-12583235)" | | 6 | [SlickText](https://www.g2.com/products/slicktext/reviews) | 4.8/5.0 (1,809 reviews) | Simple SMS campaign setup | "[Easy and affordable](https://www.g2.com/survey_responses/slicktext-review-12775763)" | | 7 | [Textedly](https://www.g2.com/products/textedly/reviews) | 4.6/5.0 (1,317 reviews) | Bulk texting for periodic outreach | "[Efficient Mass Communication with Room for Improvement](https://www.g2.com/survey_responses/textedly-review-9740578)" | | 8 | [Klaviyo](https://www.g2.com/products/klaviyo/reviews) | 4.6/5.0 (1,299 reviews) | Ecommerce email and SMS segmentation | "[Klaviyo Delivers Strong ROI with Seamless Integrations and Powerful Automation](https://www.g2.com/survey_responses/klaviyo-review-12634864)" | | 9 | [Braze](https://www.g2.com/products/braze/reviews) | 4.5/5.0 (1,659 reviews) | Personalized customer engagement at scale | "[Engage your users with an higher level AI-native orchestration tool](https://www.g2.com/survey_responses/braze-review-5272290)" | | 10 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,013 reviews) | Sales outreach with SMS and calling | "[Efficient CRM with Easy Setup and Strong Follow-Up Tools](https://www.g2.com/survey_responses/close-review-11140783)" | ## Best SMS Marketing Software At A Glance - **Leader:** [Attentive](https://www.g2.com/products/attentive/reviews) - **Highest Performer:** [Privy](https://www.g2.com/products/privy/reviews) - **Easiest to Use:** [Textla](https://www.g2.com/products/textla/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [SlickText](https://www.g2.com/products/slicktext/reviews) ## Which Type of SMS Marketing Software Tools Are You Looking For? - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) *(current)* - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Email Marketing Software](https://www.g2.com/categories/email-marketing) - [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Push Notification Software](https://www.g2.com/categories/push-notification) - [Personalization Software](https://www.g2.com/categories/personalization) - [Email Template Builder Software](https://www.g2.com/categories/email-template-builder) --- **Sponsored** ### TextUs TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1781&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=61377&secure%5Bresource_id%5D=1781&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsms-marketing&secure%5Btoken%5D=a690457b8a0374dacfbd28754a0e48c618e87c74a59f63ed03353653291d7ba1&secure%5Burl%5D=https%3A%2F%2Ftextus.com%2Fplatform%2F&secure%5Burl_type%5D=custom_url) --- ## Buyer Guide: Key Questions for Choosing SMS Marketing Software Software ### What does SMS marketing Software do? When I explain SMS marketing software, I frame it as a system that helps businesses manage text-based customer communication from campaign creation to measurement. These platforms bring bulk messaging, segmentation, automated journeys, two-way conversations, reminders, subscriber management, and CRM or email connections into one workflow. Instead of relying on one-off texts or disconnected outreach tools, teams can reach customers faster, manage conversations more clearly, and track how SMS campaigns perform. ### Why do businesses use SMS marketing Software? From the reviewer patterns I evaluated, businesses use SMS marketing software because communication often becomes scattered across email, calls, forms, and manual follow-up. Users want a reliable way to reach contacts quickly and keep conversations tied to sales or service activity. Common benefits reviewers highlight include: - Faster communication with customers, patients, leads, or subscribers. - Easier campaign setup, scheduling, and bulk delivery. - Better reminders, promotions, follow-ups, and cart recovery. - More organized contact lists and templates. - Stronger engagement through automation and segmentation. - Clearer campaign reporting. ### Who uses SMS marketing Software primarily? I found that reviewers most often come from outreach, revenue, and operations roles: - **Marketing teams** that build promotions, lifecycle campaigns, and subscriber programs. - **E-commerce teams** that send abandoned cart, loyalty, and purchase messages. - **Sales teams** that follow up with leads. - **Support teams** that use text for quick updates. - **Healthcare, real estate, retail, restaurant, and local service businesses** that need reminders. - **Agencies and administrators** that manage campaigns and lists. ### What types of SMS marketing Software should I consider? From the feedback I evaluated, buyers should consider: - **Dedicated SMS platforms** for bulk sends, lists, templates, and scheduled messages. - **Omnichannel platforms** that combine SMS with email, push, web, or in-app campaigns. - **Conversational messaging tools** for two-way communication and shared inboxes. - **CRM and sales tools with texting** , calling, templates, and activity history. - **Local business platforms** for reviews and reminders. ### What are the core features to look for in SMS marketing Software? G2 reviewer sentiment points to features that affect daily value: - Simple campaign creation and message scheduling for faster SMS execution. - Contact import, list management, and segmentation for more targeted outreach. - Automated flows, triggers, and journey tools that reduce manual follow-up. - Two-way texting with conversation inboxes and message history for managing replies in one place. - Templates, personalization fields, and AI-assisted content support for more relevant messaging. - Integrations with email, CRM, ecommerce, and support platforms that connect SMS to broader customer workflows. - Deliverability controls and compliance setup guidance for meeting regulatory requirements. - Reporting dashboards that surface campaign performance and reply activity. - Responsive support and onboarding resources that reduce time to first send. ### What trends are shaping SMS marketing Software right now? I found several patterns in reviewer sentiment: - **SMS is consolidating into broader marketing stacks** as buyers expect native connections across email, CRM, and customer data platforms. - **AI adoption is accelerating** across message creation, response assistance, and send-time optimization. - **Automation is maturing** from basic triggers into multi-step journeys covering reminders, cart recovery, and follow-up sequences. - **Mobile-first execution** is influencing platform selection as lean teams prioritize speed and simplicity over feature depth. - **Pricing structures are facing greater scrutiny** as credit limits and list size caps surface earlier in buying decisions. - **Integration reliability and setup clarity** are emerging as long-term satisfaction drivers as teams scale SMS programs. ### How should I choose SMS marketing Software? For me, the strongest SMS marketing software is the kind that helps teams send timely messages while keeping contact management and reporting easy. When campaign volume, automation, two-way conversations, segmentation, integrations, and ease of use align with the team's outreach workflow, SMS marketing software becomes a dependable system for reaching customers quickly and clearly. --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Attentive](https://www.g2.com/products/attentive/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,374 **Why buyers love it?:** Attentive showed a clear pattern around SMS-led customer retention in the feedback I evaluated. When I reviewed G2 sentiment, users highlight campaign creation, journeys, list growth, segmentation, performance reporting, and support during setup or migration. Reviewers often connect it with ecommerce workflows such as abandoned cart, post-purchase messages, and personalized subscriber outreach. I found that it fits teams that want SMS to operate as a measurable retention channel alongside other customer messaging. Users also mention pricing concerns, limits in popup or flow customization, and a desire for deeper reporting flexibility. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Attentive's platform **incredibly easy to use** , appreciating its intuitive design and effective SMS campaign management. - Users praise the **outstanding customer support** of Attentive, highlighting quick responses and friendly service that enhances their experience. - Users find Attentive's **extremely helpful support** and clean UX make campaign setups intuitive and enjoyable. - Users find Attentive to be **extremely user-friendly** , making it easy for teams to manage marketing tasks effectively. - Users find the **easy setup** of Attentive beneficial, enhancing user experience with intuitive features and great support. **Cons:** - Users find Attentive to be **expensive** , with high costs impacting the overall value and accessibility of its services. - Users find **missing features** in Attentive, such as Klaviyo integration and more control over email content creation. - Users experience **difficulties with reporting issues** that complicate tracking and integration across e-commerce platforms. - Users feel that Attentive has **limited features** like advanced segmentation and integration options that could enhance usability. - Users struggle with **integration issues** , finding the process difficult and unintuitive across various platforms. #### Key Features - Internationalization - Campaign Analysis - Proximity Marketing - Bulk SMS - Automation #### Recent Reviews **"[Powerful AI Tools with Room for UI Improvement](https://www.g2.com/survey_responses/attentive-review-11448934)"** **Rating:** 4.0/5.0 stars *— Connor C.* [Read full review](https://www.g2.com/survey_responses/attentive-review-11448934) --- **"[User-Friendly with Exceptional Support](https://www.g2.com/survey_responses/attentive-review-10981103)"** **Rating:** 4.0/5.0 stars *— Becca A.* [Read full review](https://www.g2.com/survey_responses/attentive-review-10981103) --- ### 2. [Insider One](https://www.g2.com/products/insider-one/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,332 **Why buyers love it?:** Insider One stood out for unifying multiple customer engagement channels in one platform. From the reviewer patterns I evaluated, users highlight journey templates, web and app campaigns, push, email, SMS, analytics, AI-assisted journey creation, and responsive support. Reviewers often connect it with faster campaign setup, segmentation, personalization, and reduced dependence on separate tools. I found that it fits teams that need complex customer journeys across several channels. Users also mention higher pricing, documentation gaps, and a need for stronger multi-brand access in one panel. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Insider One's **ease of use** remarkable, effortlessly creating campaigns with predefined templates and automated notifications. - Users highlight the **effective customer engagement** strategies of Insider One, enhancing personalization and driving conversions across channels. - Users value the **dynamic personalization** of Insider One, enhancing customer engagement through tailored communications and recommendations. - Users love the **high engagement rates** facilitated by Insider One's personalized communications across multiple channels. - Users admire the **proactive support** from Insider One's Customer Success team, enhancing their overall experience and strategy. **Cons:** - Users find the **learning curve steep** with Insider One due to its extensive features and complexities during setup. - Users find the **difficult learning** curve of Insider One challenging, impacting their initial experience with the platform. - Users find the **time-consuming setup process** frustrating, especially when testing campaigns and needing help for custom designs. - Users find a **high learning curve** with Insider One's complexity, but support helps ease the transition. - Users experience **integration issues** with Insider One, finding it tedious and time-consuming to connect various tools. #### Key Features - Mobile Optimized - Segmentation - Revenue Analytics - Application Attribution - Push Notifications #### Recent Reviews **"[Insider One Makes Multichannel Campaigns Easy with Powerful Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-12620558)"** **Rating:** 5.0/5.0 stars *— Anıl Turan G.* [Read full review](https://www.g2.com/survey_responses/insider-one-review-12620558) --- **"[Insider One' CDP unified 1.2M customer profiles, powering realtime omnichannel automation our banking app](https://www.g2.com/survey_responses/insider-one-review-11313535)"** **Rating:** 5.0/5.0 stars *— Linh K.* [Read full review](https://www.g2.com/survey_responses/insider-one-review-11313535) --- #### Trending Discussions - [Do you recommend connecting Insider with Yotpo?](https://www.g2.com/discussions/do-you-recommend-connecting-insider-with-yotpo) - 1 comment - [Can we decide which campaigns need to be prioritized more when users are eligible for multiple journeys and can receive multiple messages?](https://www.g2.com/discussions/can-we-decide-which-campaigns-need-to-be-prioritized-more-when-users-are-eligible-for-multiple-journeys-and-can-receive-multiple-messages) - 1 comment - [Does Insider offer predictive segments to target users?](https://www.g2.com/discussions/does-insider-offer-predictive-segments-to-target-users) - 1 comment ### 3. [Podium](https://www.g2.com/products/podium/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,012 **Why buyers love it?:** Podium came through as a communications hub for customer conversations. From the G2 sentiment I evaluated, reviewers highlight text-first messaging, review requests, shared inboxes, payments, and team collaboration. Users often connect it with faster customer responses and one place to manage conversations from different channels. I found that it fits local businesses that rely on SMS for customer engagement and review collection. Reviewers also mention pricing concerns, plan-based feature limits, restricted integrations, and limited flexibility for smaller teams. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of Podium, enjoying its intuitive interface and streamlined communication features. - Users appreciate how Podium provides a **streamlined process for managing customer feedback** , greatly enhancing workflow and satisfaction. - Users appreciate the **easy communication** Podium offers, streamlining customer interactions into a simple and convenient process. - Users appreciate the **easy communication** features of Podium, enhancing connection and convenience for both clients and teams. - Users love the **ease of communication** with customers and the efficiency of sending bulk messages through Podium. **Cons:** - Users express frustration over **missing features** and unmet promises from Podium, leading to dissatisfaction and complications. - Users experience **messaging issues** with Podium, including difficulty tracking large message volumes and retrieving past correspondence. - Users find Podium's **limited features** hinder productivity, especially lacking integration with other essential tools like Hubspot. - Users find Podium's pricing to be **excessively high** , particularly for small businesses needing advanced features. - Users express frustration with **poor customer support** , highlighting delays and unprofessional handling of appointments and inquiries. #### Key Features - Corporate Reporting - Social Media Management - Employee Performance - Pop-up Chat - Customization #### Recent Reviews **"[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/podium-review-12566301) --- **"[Revolutionized Our Customer Engagement](https://www.g2.com/survey_responses/podium-review-12707136)"** **Rating:** 5.0/5.0 stars *— Edgar c.* [Read full review](https://www.g2.com/survey_responses/podium-review-12707136) --- #### Trending Discussions - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 4. [Birdeye](https://www.g2.com/products/birdeye/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 3,923 **Why buyers love it?:** Birdeye appeared strongest where customer messaging and reputation management overlap. When I reviewed G2 feedback, users highlight text communication, review capture, centralized dashboards, AI response support, and fast support. Reviewers often connect it with customer follow-up, review requests, ticket assignment, and online reputation visibility. I found that it fits businesses that want SMS outreach tied to customer reviews and local business interactions. Users also mention interface confusion, hidden features, listing update issues, reporting friction, and a learning curve for advanced tools. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of Birdeye, enjoying its intuitive design and efficient support team. - Users appreciate the **ease of managing reviews** with Birdeye, which streamlines customer feedback and saves time. - Users appreciate the **easy review management** with Birdeye, allowing efficient responses and organized customer feedback. - Users appreciate the **extremely fast and effective customer support** provided by Birdeye, enhancing their overall experience. - Users appreciate the **centralized platform** of Birdeye, making patient engagement and reputation management efficient and effortless. **Cons:** - Users desire more features, particularly the **missing functionalities** , limiting the overall experience with Birdeye. - Users identify the **AI chatbot's inconsistent responses** as a significant improvement area for enhanced customer service. - Users find the **dashboard confusing and not intuitive** , making navigation challenging for multi-location administrators. - Users find **limited features** in Birdeye, noting the need for better AI and enhanced review management options. - Users experience a **learning curve** with Birdeye, especially when navigating its features initially. #### Key Features - Customer Feedback - Dashboard - Social Networks Monitoring - Social Media - Optimization #### Recent Reviews **"[Enhances Reputation Management with Superb Support](https://www.g2.com/survey_responses/birdeye-review-9834338)"** **Rating:** 5.0/5.0 stars *— JR P.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-9834338) --- **"[Easy Review Management Across Locations with a Simple, Actionable Dashboard](https://www.g2.com/survey_responses/birdeye-review-12726719)"** **Rating:** 5.0/5.0 stars *— Claudine S.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12726719) --- #### Trending Discussions - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments ### 5. [HighLevel](https://www.g2.com/products/highlevel/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 617 **Why buyers love it?:** HighLevel showed a strong pattern around consolidated sales and marketing workflows. When I assessed reviewer feedback, users highlight CRM functionality, two-way SMS, email, funnels, workflow automation, client-tool integrations, and multi-client use. Reviewers often connect it with onboarding, lead nurturing, follow-ups, and post-purchase communication. I found that it fits agencies or service businesses that want SMS inside a broader CRM and automation system. Users also mention an outdated interface, setup complexity, integration issues, and a steep learning curve for advanced workflows. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find **cost-effective, all-in-one tools** in Go HighLevel, appreciating its comprehensive marketing integration despite a steep learning curve. - Users value the **all-in-one functionality** of HighLevel, significantly enhancing efficiency in marketing, sales, and client management. - Users commend the **excellent customer support** of HighLevel, appreciating the responsive and helpful service provided. - Users appreciate the **wide range of features** in HighLevel, valuing its comprehensive tools for marketing integration. - Users enjoy HighLevel's **intuitive automation setup** , allowing seamless integration and efficient management of tasks. **Cons:** - Users find the **learning curve steep** , requiring significant effort to master HighLevel's constantly evolving features. - Users note **missing features** in HighLevel, such as live streaming integration and improved support for workflows and banking. - Users find the **steep learning curve** of HighLevel challenging, requiring dedicated effort to master its capabilities. - Users find the **interface not intuitive** , leading to challenges in learning and using HighLevel effectively. - Users express frustration with **poor customer support** , citing long wait times and unhelpful responses during critical issues. #### Key Features - Internationalization - Product & Price List Management - Case Management - Data Import & Export Tools - Building and Personalizing Emails #### Recent Reviews **"[High Level Streamlined Our Marketing with Powerful Automation Workflows](https://www.g2.com/survey_responses/highlevel-review-12607034)"** **Rating:** 5.0/5.0 stars *— Orlando M.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12607034) --- **"[HighLevel: All-in-One Platform with Smooth UI, Powerful AI, and Great Support](https://www.g2.com/survey_responses/highlevel-review-12583235)"** **Rating:** 5.0/5.0 stars *— Chandan M.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12583235) --- #### Trending Discussions - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 1 comment - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment ### 6. [SlickText](https://www.g2.com/products/slicktext/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,809 **Why buyers love it?:** SlickText registered as an accessible SMS platform for fast campaign execution. From the reviewer sentiment I evaluated, users highlight ease of use, quick setup, campaign edits, list creation, and helpful customer service. Reviewers often connect it with reminders, internal updates, resident communication, retail outreach, and nonprofit messaging. I found that it fits teams that need straightforward texting without heavy configuration. Users also mention pricing structure concerns, character limits, text-cost confusion, yearly-plan pressure, and cancellation friction. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of SlickText, finding it simple to navigate and reach their audience effectively. - Users praise the **helpful and friendly customer support** of SlickText, enhancing their overall experience with campaigns. - Users praise the **helpful support** from SlickText, appreciating its ease of use for effective SMS marketing campaigns. - Users appreciate the **user-friendly interface** of SlickText, making it easy to manage and send messages. - Users find **easy communication** with SlickText invaluable for managing training and staying connected with members. **Cons:** - Users find SlickText **too expensive** , especially given the limited messages and costs associated with character usage. - Users experience **SMS issues** with notifying recipients and prefer short codes over long text numbers for outreach. - Users find the platform easy to use, but desire more **flexible advanced automation features** for complex workflows. - Users are disappointed by the **limited features** of SlickText, wishing for more advanced reporting and admin functions. - Users find the **learning curve challenging** , facing difficulties with terminology and a cumbersome login process. #### Key Features - Bulk SMS - Reporting #### Recent Reviews **"[Easy and affordable](https://www.g2.com/survey_responses/slicktext-review-12775763)"** **Rating:** 5.0/5.0 stars *— Jeff D.* [Read full review](https://www.g2.com/survey_responses/slicktext-review-12775763) --- **"[Easy to Use, Powerful SMS Marketing Platform](https://www.g2.com/survey_responses/slicktext-review-12204545)"** **Rating:** 4.0/5.0 stars *— Steven M.* [Read full review](https://www.g2.com/survey_responses/slicktext-review-12204545) --- #### Trending Discussions - [What is SlickText used for?](https://www.g2.com/discussions/what-is-slicktext-used-for) - 3 comments ### 7. [Textedly](https://www.g2.com/products/textedly/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,317 **Why buyers love it?:** Textedly stood out in feedback where users need simple mass texting without complex setup. When I reviewed G2 patterns, users highlight ease of use, quick setup, uncomplicated billing, contact uploads, and efficient bulk messages. Reviewers often connect it with recruiting, store promotions, community updates, and outreach to contacts who miss email. I found that it fits organizations with recurring or seasonal text campaigns. Users also mention plan suspension limits and the need for more flexibility when messaging is not needed every month. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **exceptional customer support** from Textedly, consistently providing quick and effective solutions. - Users appreciate the **ease of use** of Textedly, enjoying its straightforward setup and helpful customer service. - Users value the **exceptional customer support** from Textedly, appreciating quick responses and effective solutions to problems. - Users benefit from the **effective communication tools** of Textedly, enhancing customer engagement and streamlining interactions. - Users find **Textedly's time-saving features** invaluable for efficient communication and increased productivity in their offices. **Cons:** - Users find Textedly's pricing to be **expensive** , with extra costs for features that should be included in standard plans. - Users desire a **message saving feature** for efficiently sending recurring texts, enhancing their overall experience. - Users experience **SMS issues** , with messages often failing, text counting confusion, and cumbersome enrollment processes. - Users find **limited texting features** frustrating, wishing for more efficiency in sending and managing messages. - Users face a challenging **learning curve** due to unclear documentation and a lack of technical details on features. #### Key Features - Campaign Analysis - Audience Segmentation - Sequencing - Website - Profiles #### Recent Reviews **"[Professional Support, Fast Approvals, and an Easy-to-Use UI](https://www.g2.com/survey_responses/textedly-review-12738037)"** **Rating:** 4.5/5.0 stars *— Youssef H.* [Read full review](https://www.g2.com/survey_responses/textedly-review-12738037) --- **"[Efficient Mass Communication with Room for Improvement](https://www.g2.com/survey_responses/textedly-review-9740578)"** **Rating:** 4.5/5.0 stars *— Jesse R.* [Read full review](https://www.g2.com/survey_responses/textedly-review-9740578) --- #### Trending Discussions - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments ### 8. [Klaviyo](https://www.g2.com/products/klaviyo/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,299 **Why buyers love it?:** Klaviyo appeared most distinct where SMS sits beside email and ecommerce customer data. From the feedback I evaluated, users highlight email and SMS in one platform, segmentation, drag-and-drop design, loyalty workflows, Shopify connections, and flexible campaign creation. Reviewers often connect it with retention, customer targeting, automation, and ecommerce marketing operations. I found that it fits brands that want SMS tied to email journeys and customer segments. Users also mention SMS availability limits in some regions, a need for stronger analytics views, and difficulty evaluating newer initiatives. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Klaviyo to be **easy to use** , appreciating its intuitive design and organized campaign management. - Users value Klaviyo for its **powerful automation and cost-effectiveness** , enhancing email marketing and overall CRM capabilities. - Users value the **easy integration** of Klaviyo, enhancing their ability to connect with customers effectively. - Users value the **seamless integrations** of Klaviyo, enhancing campaign scheduling and automation with various platforms like Zapier. - Users admire the **powerful automation** of Klaviyo, which simplifies campaign creation and enhances customer engagement. **Cons:** - Users find Klaviyo to be **expensive** , which can be a barrier for beginners despite its overall quality. - Users find the **missing features** in Klaviyo, such as improved SMS and search functionality, limiting their experience. - Users find the **learning curve steep** , requiring considerable time to effectively utilize the Klaviyo platform. - Users experience **poor customer support** , particularly on the free plan, leading to frustration during critical times. - Users wish for **more templates and unique options** in Klaviyo, finding the features limited and not user-friendly. #### Recent Reviews **"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"** **Rating:** 4.5/5.0 stars *— Tejas K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) --- **"[Klaviyo Delivers Strong ROI with Seamless Integrations and Powerful Automation](https://www.g2.com/survey_responses/klaviyo-review-12634864)"** **Rating:** 4.5/5.0 stars *— Chad T.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12634864) --- #### Trending Discussions - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote ### 9. [Braze](https://www.g2.com/products/braze/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,659 **Why buyers love it?:** Braze reflected a broader customer engagement pattern in the review data. When I reviewed G2 sentiment, users highlight segmentation, AI-supported communication, data management, reliability, personalization, and journey orchestration. Reviewers often connect it with customer communications across channels and more targeted outreach based on user behavior. I found that it fits teams that need SMS as part of a larger lifecycle engagement program. Users also mention clunky reporting, rigid journey controls, and a need for more flexible campaign-level communication settings. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** of Braze, finding the tools and dashboard intuitive for all skill levels. - Users find Braze to be **intuitive and user-friendly** , enhancing their ability to create effective campaigns easily. - Users appreciate the **flexibility and scalability** of Braze, enjoying its intuitive learning and excellent documentation. - Users value the **responsive customer support** from Braze, enhancing their overall experience and satisfaction with the platform. - Users appreciate the **user-friendly multi-channel management** of Braze, enabling stable engagement across diverse regions and styles. **Cons:** - Users note the **missing features** in Braze, such as a mobile wallet, manual reporting, and limited canvas campaigns. - Users find the **steep learning curve** challenging, particularly with technical aspects like liquid coding and advanced features. - Users find Braze's **reporting capabilities restrictive** , especially for simpler survey use cases and single-purpose usage. - Users highlight **limited analytics features** in Braze, finding reporting tools insufficient for their needs and use cases. - Users report a **steep learning curve** with Braze, making initial use challenging for newcomers to the platform. #### Recent Reviews **"[Smooth sailing](https://www.g2.com/survey_responses/braze-review-8154150)"** **Rating:** 5.0/5.0 stars *— Ákos V.* [Read full review](https://www.g2.com/survey_responses/braze-review-8154150) --- **"[Engage your users with an higher level AI-native orchestration tool](https://www.g2.com/survey_responses/braze-review-5272290)"** **Rating:** 4.5/5.0 stars *— Federico M.* [Read full review](https://www.g2.com/survey_responses/braze-review-5272290) --- #### Trending Discussions - [What is Braze used for?](https://www.g2.com/discussions/what-is-braze-used-for) - 4 comments ### 10. [Close](https://www.g2.com/products/close/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,013 **Why buyers love it?:** Close came through as a sales CRM with communication built into the workflow. From the reviewer patterns I evaluated, users highlight a clean interface, calling, texting, automation, contact organization, tasks, and activity tracking. Reviewers often connect it with lead follow-up, sales process management, and high-volume outreach. I found that it fits teams that want SMS tied closely to calls, email, and sales pipeline activity. Users also mention mobile navigation issues, communication history friction, automation and reporting limits, system lags, and power dialer concerns. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Close to be **user-friendly and streamlined** , enhancing business efficiency with its fast-paced ease of use. - Users appreciate the **helpful customer support** from Close, which significantly enhances their sales experience and efficiency. - Users appreciate the **simplicity and user-friendliness** of Close, finding it easy to manage customers and track prospects. - Users highlight the **efficient integration** and **comprehensive communication features** of Close, vastly improving sales operations. - Users love the **intuitive design** of Close, finding it user-friendly and efficient for quick access to information. **Cons:** - Users note **missing features** like better Inbox management and custom reporting, impacting efficiency and user experience. - Users experience **call issues** including charges during wait times and occasional unrecorded calls, impacting functionality. - Users find **limited features** in Close, lacking essential tools and advanced functionalities for a complete CRM experience. - Users experience a **steep learning curve** initially due to a spread-out UI, but adapt quickly with use. - Users find the **limited customization** options restrictive, hindering their ability to create tailored reports and dashboards. #### Key Features - User, Role, and Access Management - Contact & Account Management - Email Marketing - Support Analytics - Integration APIs #### Recent Reviews **"[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)"** **Rating:** 5.0/5.0 stars *— Tristan W.* [Read full review](https://www.g2.com/survey_responses/close-review-9087574) --- **"[Efficient CRM with Easy Setup and Strong Follow-Up Tools](https://www.g2.com/survey_responses/close-review-11140783)"** **Rating:** 5.0/5.0 stars *— Elle C.* [Read full review](https://www.g2.com/survey_responses/close-review-11140783) --- #### Trending Discussions - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### 11. [EZ Texting](https://www.g2.com/products/ez-texting/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 728 **Why buyers love it?:** EZ Texting showed a practical pattern around quick message creation and broad outreach. When I assessed reviewer feedback, users highlight ease of use, efficient bulk sends, AI-assisted message creation, reporting, and fast delivery of important updates. Reviewers often connect it with employee alerts, client updates, announcements, and simple campaign sends. I found that it fits teams that need to reach groups quickly with minimal setup. Users also mention contact-name limitations, list management friction, and the need for cleaner subscriber details. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find EZ Texting **easy to use** , appreciating its straightforward setup and effective customer service. - Users value the **easy communication** with EZ Texting, enhancing customer interactions and ensuring quick updates with high engagement. - Users value the **user-friendly interface** of EZ Texting, making campaign management and communication effortless for all team members. - Users rave about the **top-tier customer support** of EZ Texting, ensuring seamless setup and effective communication. - Users love the **easy setup** of EZ Texting, finding it quick and efficient for effective customer communication. **Cons:** - Users find EZ Texting to be **expensive** , especially with unexpected charges for credits and lack of customer support. - Users find EZ Texting's interface **not intuitive** , causing frustration with notifications and group texting capabilities. - Users face **SMS issues** such as high costs for attachments and limitations on group texting, complicating their experience. - Users often face **sending issues** with bounced messages, lacking effective analytics for tracking engagement and reach. - Users find the **contact management process cumbersome** , wishing for a more user-friendly and efficient system. #### Key Features - Bulk SMS - Reporting - Autonomous Task Execution #### Recent Reviews **"[It is in fact EZ](https://www.g2.com/survey_responses/ez-texting-review-10940577)"** **Rating:** 5.0/5.0 stars *— Matt .* [Read full review](https://www.g2.com/survey_responses/ez-texting-review-10940577) --- **"[EZ Texting Helped Us Scale Efficiently and Save Tons of Time](https://www.g2.com/survey_responses/ez-texting-review-12628534)"** **Rating:** 4.5/5.0 stars *— kariorozco N.* [Read full review](https://www.g2.com/survey_responses/ez-texting-review-12628534) --- #### Trending Discussions - [What is EZ Texting used for?](https://www.g2.com/discussions/what-is-ez-texting-used-for) - 2 comments - [What technology is used to send texts?](https://www.g2.com/discussions/what-technology-is-used-to-send-texts) - [Is EZ Texting free?](https://www.g2.com/discussions/is-ez-texting-free) - 1 comment ### 12. [MoEngage](https://www.g2.com/products/moengage/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 508 **Why buyers love it?:** MoEngage stood out for customer data activation across engagement channels. From the G2 feedback I evaluated, users highlight segmentation, personalization, analytics, journey flows, helpful support, and a clean interface. Reviewers often connect it with customer behavior insight, timely communication, and coordinated campaigns across channels. I found that it fits teams that need SMS as part of data-driven lifecycle messaging. Users also mention occasional downtime, an initial learning curve, and a platform depth that takes time to unlock. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **user-friendly interface** of MoEngage, simplifying data management and enhancing campaign effectiveness. - Users find MoEngage's **intuitive funnel building** and real-time segments invaluable for enhancing marketing and product strategies. - Users value the **real-time analytics** in MoEngage, enhancing decision-making and providing clear insights into user behavior. - Users find MoEngage **extremely helpful** for managing segmentation flows and data, improving campaign performance significantly. - Users value the **campaign management features** of MoEngage, leading to enhanced segmentation and impressive campaign results. **Cons:** - Users find **missing session-related attributes** problematic, often needing technical assistance for updates and notifications. - Users find the **steep learning curve** of MoEngage challenging, but believe the investment in learning is worthwhile. - Users note the **limited live features and high costs** for scaling up, impacting overall satisfaction with MoEngage. - Users find **complexity** in managing segments and AI features, which complicates their overall experience with MoEngage. - Users find the **difficult learning** curve of MoEngage challenging, especially for new users exploring its features. #### Recent Reviews **"[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/moengage-review-12502802) --- **"[Effortless Funnel Building and Real-Time Segmentation](https://www.g2.com/survey_responses/moengage-review-12111630)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/moengage-review-12111630) --- #### Trending Discussions - [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote - [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments ### 13. [Omnisend](https://www.g2.com/products/omnisend/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,139 **Why buyers love it?:** Omnisend showed a clear ecommerce retention pattern in the available feedback. From the reviewer patterns I evaluated, users highlight email and SMS in one platform, automations, audience analytics, pop-ups, AI copy support, and helpful customer service. Reviewers often connect it with retention workflows, customer targeting, and faster campaign creation for online stores. I found that it fits ecommerce teams that want SMS alongside email and automation in one system. Users also mention limitations in visibility for email details, pop-up constraints, permission issues, and room for deeper analytics. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **simplicity** of Omnisend, allowing effortless multichannel marketing and automation without technical expertise. - Users appreciate the **excellent support** from both AI and human reps, enhancing their overall experience with Omnisend. - Users praise the **excellent customer support** of Omnisend, highlighting both AI and human assistance. - Users appreciate the **intuitive automation** of Omnisend, streamlining their email marketing and enhancing engagement effortlessly. - Users love the **automation capabilities** of Omnisend, making multichannel marketing simple and effective for engagement and revenue growth. **Cons:** - Users find the **limited features** of Omnisend, such as missing forms and discounts, hinder their efficiency. - Users feel the **missing features** in Omnisend, like advanced personalization and design options, limit their marketing effectiveness. - Users feel the pricing structure is **expensive** , especially when scaling with a growing customer base during peak seasons. - Users find the **limited customization** options restrictive, making unique designs and layouts challenging with Omnisend. - Users find the **limited templates** in Omnisend restrict creative design, hindering their email customization efforts. #### Key Features - Manage Email Deliverability - Landing Pages and Forms - Marketing Lead Database - Program Management - Social Sharing #### Recent Reviews **"[Far above the competition](https://www.g2.com/survey_responses/omnisend-review-12650962)"** **Rating:** 5.0/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/omnisend-review-12650962) --- **"[Great ESP for an impresssive price](https://www.g2.com/survey_responses/omnisend-review-12449648)"** **Rating:** 4.0/5.0 stars *— Laura O.* [Read full review](https://www.g2.com/survey_responses/omnisend-review-12449648) --- #### Trending Discussions - [What is Omnisend used for?](https://www.g2.com/discussions/what-is-omnisend-used-for) - [What is Mautic software?](https://www.g2.com/discussions/what-is-mautic-software) - 1 comment - [How do I choose a marketing automation software?](https://www.g2.com/discussions/how-do-i-choose-a-marketing-automation-software) - 1 comment ### 14. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 375 **Why buyers love it?:** Salesmsg appeared strongest for day-to-day customer texting tied to CRM activity. When I reviewed G2 sentiment, users highlight ease of use, CRM integrations, group messaging, saved replies, alerts, and customer support. Reviewers often connect it with appointment updates, reminders, customer questions, and outreach automation. I found that it fits teams that need SMS conversations connected to contact records. Users also mention setup challenges, slow loading, delivery issues, and requests for stronger automation and integration depth. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Salesmsg to be **easy to use** , making communication seamless and intuitive for all involved. - Users highlight the **easy communication** of Salesmsg, enhancing patient interaction without disruption and streamlining information access. - Users value the **easy integration** with HubSpot, enhancing communication efficiency and workflow automation for SMS follow-ups. - Users love the **seamless integration with HubSpot** , allowing efficient mass messaging and lead organization with automation. - Users appreciate the **responsive and knowledgeable customer support** of Salesmsg, enhancing their experience and efficiency. **Cons:** - Users desire **missing features** like dark mode and large image uploads to enhance their Salesmsg experience. - Users face **messaging issues** , including delivery problems and limitations on SMS sending, affecting overall usability. - Users face **sending issues** with Salesmsg, including blank panels and difficulties tracking message success and responses. - Users experience **SMS issues** , particularly with delivery delays and unexpected calls during outgoing texts. - Users note the **slow loading** of the mobile app hinders usability, often preferring the desktop version instead. #### Key Features - Social Media - Targeting - Text Scheduler - Reporting - Cross-system Integration #### Recent Reviews **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- **"[User-Friendly, Boosts Communication Efforts](https://www.g2.com/survey_responses/salesmsg-review-12639802)"** **Rating:** 5.0/5.0 stars *— Virginia M.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12639802) --- #### Trending Discussions - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 15. [Textla](https://www.g2.com/products/textla/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 128 **Why buyers love it?:** Textla came through as a simple SMS tool for small-business outreach. When I reviewed G2 feedback, users highlight easy setup, low-cost messaging, outbound campaign organization, onboarding help, photo support, and practical list communication. Reviewers often connect it with customer updates, member communication, store events, and text messages that receive more attention than email. I found that it fits small teams that want a straightforward SMS platform with accessible pricing. Users also mention personalized texting costs and tight message-length limits for longer updates or links. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Textla, finding it simple and accessible for beginners and efficient for customer interactions. - Users value the **quick and caring customer support** of Textla, which ensures a smooth experience and problem resolution. - Users appreciate the **user-friendly interface** of Textla, making it effortless to navigate and stay focused. - Users appreciate the **exceptional support** from Textla, finding the assistance both quick and genuinely caring. - Users value the **affordable pricing** of Textla, making it perfect for newcomers and efficient for big text lists. **Cons:** - Users face **SMS issues** with character limits, limited number usage, and inconsistent updates affecting their communication. - Users experience issues with **campaign inbox management** , leading to complications with opt-outs and inefficient contact uploads. - Users feel that the **expensive pricing** for Textla limits its value, especially with character restrictions on messages. - Users often mention the **lack of integration options** with Textla, wishing for better connectivity with other tools. - Users experience a **small learning curve** with Textla’s dashboard, but overall find it easy to adapt. #### Key Features - Bulk SMS - Reporting - Autonomous Task Execution #### Recent Reviews **"[Effortless Onboarding with Textla](https://www.g2.com/survey_responses/textla-review-11800881)"** **Rating:** 5.0/5.0 stars *— Jim S.* [Read full review](https://www.g2.com/survey_responses/textla-review-11800881) --- **"[Outstanding Experience with This Software](https://www.g2.com/survey_responses/textla-review-11955385)"** **Rating:** 4.5/5.0 stars *— Markus L.* [Read full review](https://www.g2.com/survey_responses/textla-review-11955385) --- ### 16. [Evam](https://www.g2.com/products/evam/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 213 **Product Description:** Evam is a leading technology company that provides comprehensive solutions and products for real-time, cross-channel customer experiences. Our cutting-edge continuous intelligence technology leverages real-time data analysis to deliver unparalleled customer engagement. Evam empowers banks, telecommunications companies, and others to handle billions of interactions with AI algorithms, orchestrate customer journeys, and engage with customers across all channels, digital and legacy, in real-time. Our goal is to help our clients increase customer loyalty, maximize ROI and efficiency, and save time and money. Enterprises have the shortest time-to-market thanks to Evam’s low-code- development, scalable and modular platform leveraged by an experienced & high-quality management team with telco and banking domain know-how. With dozens of Forrester and Gartner research reports recognizing our excellence in customer engagement and event stream processing, our technology is trusted by industry giants like Vodafone, T-Mobile, Jazz, Turkcell, ICBC, TEB/BNP Paribas, ING Bank and Garanti BBVA. Headquartered in London and with offices in Amsterdam, Sofia and Istanbul, Evam delivers its products and services directly and through over 20 global partners. Our solutions are currently utilized by more than 600 million end-users, processing 20 billion events in over 15 countries every day. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Evam's platform to be **incredibly user-friendly** , enabling intuitive campaign design and execution with ease. - Users value Evam's **real-time data and personalized campaign capabilities** , enhancing their decision-making in marketing efforts. - Users appreciate the **intuitive UI** of Evam, making campaign design and management a user-friendly experience. - Users benefit from **real-time automation** with Evam, enhancing customer experience and improving operational efficiency. - Users value the **flexibility** of Evam, enhancing real-time engagement and facilitating personalized customer interactions effortlessly. **Cons:** - Users find the **learning curve steep** due to a cluttered interface that requires time and training to navigate effectively. - Users find the **difficult learning experience** in Evam challenging, especially with complex workflows and an overwhelming interface. - Users find a **steep learning curve** for complex setups, often needing technical support to navigate the system effectively. - Users find **complex features** of Evam challenging to navigate, often requiring technical support for effective use. - Users find the interface **not intuitive** , leading to an overwhelming experience when navigating features and functions. #### Recent Reviews **"[EVAM: Driving Campaign Excellence with Opportunities for Enhancement](https://www.g2.com/survey_responses/evam-review-12369139)"** **Rating:** 4.0/5.0 stars *— Maryam A.* [Read full review](https://www.g2.com/survey_responses/evam-review-12369139) --- **"[Effortless Real-Time Campaign Management with Evam](https://www.g2.com/survey_responses/evam-review-12699325)"** **Rating:** 5.0/5.0 stars *— Sinem C.* [Read full review](https://www.g2.com/survey_responses/evam-review-12699325) --- #### Trending Discussions - [What is Evam Continuous Intelligence Platform used for?](https://www.g2.com/discussions/what-is-evam-continuous-intelligence-platform-used-for) ### 17. [Constant Contact](https://www.g2.com/products/constant-contact/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 7,195 **Product Description:** We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results. - Grow your audience Build your list fast with landing pages, social media lead ads, and more. - Deepen customer relationships Connect with people where they are—via text, email, or social—all from one platform, to drive more engagement and results for your business. - Simplify your social media Create and manage social posts and ads to generate awareness, drive leads and promote growth. - Sync with the apps you're already using Connect with digital tools you're already using to grow your business and sell more online, faster. Learn more at www.constantcontact.com ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** of Constant Contact, making email marketing simple and efficient for small businesses. - Users appreciate the **easy creation of campaigns** on Constant Contact, facilitating engagement with new users and customers. - Users appreciate the **user-friendly email builder** of Constant Contact, simplifying campaign creation and user engagement. - Users appreciate the **ease of creating consistent newsletters and social media posts** , enhancing engagement with clients effectively. - Users find Constant Contact to be **exceptionally helpful** for managing email campaigns and tracking engagement effectively. **Cons:** - Users find the **missing features** in Constant Contact limiting, struggling with slow uploads and irrelevant tools. - Users find the **limited customization** options frustrating, affecting their creative control and overall user experience. - Users find the **limited features** of Constant Contact not cost-effective and lacking relevance for their needs. - Users are frustrated by the **limited templates** offered by Constant Contact, restricting creativity and design options. - Users find **layout issues** in Constant Contact's dashboard hinder navigation and complicate the design process. #### Recent Reviews **"[Easy to Use, Confident Messaging, and a Clean Look](https://www.g2.com/survey_responses/constant-contact-review-12683986)"** **Rating:** 4.0/5.0 stars *— Olivia M.* [Read full review](https://www.g2.com/survey_responses/constant-contact-review-12683986) --- **"[Clean, Affordable Newsletter Tool with Easy Integrations, Analytics, and A/B Testing](https://www.g2.com/survey_responses/constant-contact-review-12722795)"** **Rating:** 5.0/5.0 stars *— Charles J.* [Read full review](https://www.g2.com/survey_responses/constant-contact-review-12722795) --- #### Trending Discussions - [How are small businesses using Constant Contact to enhance their email marketing campaigns effectively?](https://www.g2.com/discussions/how-are-small-businesses-using-constant-contact-to-enhance-their-email-marketing-campaigns-effectively) - 3 comments - [What is Constant Contact used for?](https://www.g2.com/discussions/constant-contact-what-is-constant-contact-used-for) - 4 comments, 1 upvote - [Does Constant Contact have a CRM?](https://www.g2.com/discussions/does-constant-contact-have-a-crm) - 2 comments ### 18. [Vibes](https://www.g2.com/products/vibes/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 53 **Product Description:** Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. Vibes is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA). ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **helpfulness** of Vibes, noting strong support and adaptability during implementation and training processes. - Users commend the **responsive customer support** of Vibes, praising their helpfulness and industry knowledge throughout the implementation process. - Users value the **ease of use** of Vibes, noting its intuitive design and seamless integration with their systems. - Users commend the **ease of implementation** with Vibes, appreciating the responsive support and smooth onboarding process. - Users find Vibes to be extremely **intuitive** , facilitating seamless execution and enhancing their marketing strategies effortlessly. **Cons:** - Users experience **delays** due to Vibes’ limited real-time updates and the need for additional development work. - Users find the **lack of native email integration** in Vibes limits effective communication and data synchronization. - Users find Vibes **expensive** , limiting their ability to fully utilize the program's offerings within their budget. - Users find the **lack of email integration** in Vibes limits communication efficiency and requires alternative solutions. - Users find the **lack of email integrations** in Vibes limits their ability to streamline communication effectively. #### Recent Reviews **"[Vibes is a valued partner enabling communication with our guests](https://www.g2.com/survey_responses/vibes-review-11592327)"** **Rating:** 5.0/5.0 stars *— Michael H.* [Read full review](https://www.g2.com/survey_responses/vibes-review-11592327) --- **"[Vibes x Ralph Lauren](https://www.g2.com/survey_responses/vibes-review-10652210)"** **Rating:** 5.0/5.0 stars *— Taylor S.* [Read full review](https://www.g2.com/survey_responses/vibes-review-10652210) --- #### Trending Discussions - [What is Vibes used for?](https://www.g2.com/discussions/what-is-vibes-used-for) - 1 comment ### 19. [WebEngage](https://www.g2.com/products/webengage/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 734 **Product Description:** WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively. - UNIFY CUSTOMER DATA: WebEngage enables businesses to consolidate customer data from various sources, providing real-time insights and allowing dynamic micro-segmentation for targeted campaigns based on specific customer attributes and behaviors. - MULTI-CHANNEL JOURNEYS: With WebEngage's intuitive drag-and-drop workflow builder, businesses can seamlessly design and automate multi-channel customer journeys, ensuring consistent and personalized experiences across channels such as email, SMS, push notifications, and more. - TARGETED CAMPAIGNS: WebEngage empowers businesses to automate personalized campaigns triggered by customer actions and predefined business events. This ensures timely and relevant communication to enhance customer engagement and conversion rates. - AI-DRIVEN PREDICTIVE MODELS: WebEngage Analytics dashboard empowers all metrics required to segment, engage and retain priority customers, churn to convert windows and ROI optimization,This allows businesses to focus their interventions and campaigns for maximum impact and better ROI. - 1:1 PERSONALIZATION: WebEngage enables businesses to deliver personalized experiences at scale. By incorporating user intent, preferences, and other relevant data, businesses can tailor their communications to each individual customer, fostering omni-channel customer engagement. What's more? WebEngage’s platform is quick and easy to integrate. Compatible with range of ESP and MSP, all it takes is a few hours from the tech team. Presence across the globe: With headquarters in India, WebEngage has expanded its operations globally with offices and presence in the Middle East & Africa region, Southeast Asia, and South America. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of WebEngage, highlighting its intuitive design and user-friendly dashboard. - Users value the **helpful customer support** that enhances their experience and improves communication strategies effectively. - Users value the **multi-channel journey creation** of WebEngage, enhancing lead communication and conversion effectively. - Users value the **depth of analytics** in WebEngage, enabling precise insights and improved campaign performance. - Users value the **superfast customer support** of WebEngage, making it easy to enhance communication strategies. **Cons:** - Users find the **learning curve steep** , wishing for better onboarding and clearer navigation to ease initial use. - Users experience **slow performance** in report loading and segment brewing, affecting usability and satisfaction. - Users find the **missing features** in WebEngage, like segment creation and exportable reports, quite frustrating. - Users express frustration over **poor customer support** , highlighting slow ticket responses and limited telephonic assistance. - Users find the **time-consuming onboarding and support processes** challenging, impacting their efficiency with WebEngage. #### Recent Reviews **"[WebEngage: Easy Journey Automation, Smart Segmentation, and Real-Time Analytics](https://www.g2.com/survey_responses/webengage-review-12784524)"** **Rating:** 5.0/5.0 stars *— Prabhat K.* [Read full review](https://www.g2.com/survey_responses/webengage-review-12784524) --- **"[Empowers Campaigns with Advanced Analytics, Needs Better WhatsApp Integration](https://www.g2.com/survey_responses/webengage-review-11118885)"** **Rating:** 4.5/5.0 stars *— Monika K.* [Read full review](https://www.g2.com/survey_responses/webengage-review-11118885) --- ### 20. [indigitall](https://www.g2.com/products/indigitall/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 414 **Product Description:** indigitall is a comprehensive customer engagement platform built to deliver seamless, personalized experiences across every digital touchpoint. By unifying all your inbound and outbound communication channels—including push notifications, WhatsApp, and advanced AI Agents—we provide the tools for you to genuinely understand your audience. This holistic approach empowers brands to launch automated, targeted campaigns that not only boost engagement but directly drive conversion and long-term customer value. To learn more, visit indigitall.com. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of indigitall, facilitating management of multiple communication channels effortlessly. - Users value the **helpful customer support** from Indigitall, ensuring smooth operation and effective communication. - Users find **Indigitall's personalized messaging easy** , enabling effective communication across multiple channels without technical skills. - Users value the **responsive customer support** of indigitall, making their experience smoother and more efficient. - Users value the **automation features** of Indigitall, enabling efficient, targeted campaigns across multiple channels seamlessly. **Cons:** - Users find the **learning curve steep** at first, particularly when navigating numerous features of Indigitall. - Users find the **steep learning curve** of Indigitall challenging, especially for newcomers to marketing automation. - Users find that the platform's **initial complexity** can overwhelm beginners and complicate the onboarding process. - Users find **integration issues** with Salesforce Marketing Cloud and APIs challenging, complicating the overall user experience. - Users find the platform **not intuitive** , facing a steep learning curve and difficulty navigating features effectively. #### Recent Reviews **"[Perfect for digital journalists](https://www.g2.com/survey_responses/indigitall-review-11408201)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Services* [Read full review](https://www.g2.com/survey_responses/indigitall-review-11408201) --- **"[Intuitive with Excellent Support, But Needs Better Integration](https://www.g2.com/survey_responses/indigitall-review-10658159)"** **Rating:** 5.0/5.0 stars *— maria augusta m.* [Read full review](https://www.g2.com/survey_responses/indigitall-review-10658159) --- ### 21. [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 756 **Product Description:** Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer experience. From retail to financial services, hospitality to gaming, businesses create experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400+ brands around the world, including American Eagle, Sonepar, and Pandora. The target audience for Bloomreach encompasses commerce businesses of all sizes that are looking to optimize customer interactions and drive sales growth. Its suite of products is particularly beneficial for marketers, content creators, and ecommerce managers who aim to improve customer engagement and conversion rates. Bloomreach is well-suited for brands operating across multiple channels, as it provides a cohesive strategy to connect with customers effectively. Use cases include personalized marketing campaigns, enhanced product discovery, streamlined content management, and AI-driven customer service, making it a versatile tool for various business needs. Key features of Bloomreach include its Engagement platform, which offers robust marketing automation capabilities that enable businesses to deliver personalized messages and offers based on customer behavior. The Discovery solution enhances the search experience on ecommerce sites, ensuring that customers can easily find products that match their interests. Additionally, the Content product functions as a headless content management system (CMS), allowing for flexible content delivery across various platforms. The Clarity tool, an AI-powered conversational shopping assistant, further enriches the customer experience by facilitating real-time interactions and support. The integration of Loomi, Bloomreach's AI for ecommerce, significantly amplifies the platform's capabilities by enabling rapid data processing and analysis. This results in new pathways for customers to engage with products, ultimately leading to increased profitability and accelerated business growth. Bloomreach is designed to simplify complex tasks, offering advanced customer journeys, social ad retargeting, omnichannel support, and AI-powered optimization. This comprehensive feature set provides a holistic view of the customer, optimizing experiences across all channels. The platform is also cost-effective and faster to deploy compared to competitors, reducing reliance on third-party solutions and lowering the total cost of ownership. With high ratings in customer reviews, Bloomreach is recognized for the quality of its user guides, support, and overall reliability, making it a valuable asset for businesses seeking to enhance their ecommerce strategies. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Bloomreach to have **exceptional ease of use** , enhancing daily operations and integration effortlessly. - Users appreciate the **extensive reporting dashboards** and intuitive interface, enabling quick, data-driven decisions with ease. - Users appreciate the **exceptional support** from Bloomreach, enhancing their overall experience and satisfaction with the platform. - Users commend the **exceptional customer support** from Bloomreach, noting outstanding responsiveness and professionalism, particularly from Katya. - Users value the **intuitive targeting options** in Bloomreach, facilitating effective customer engagement through personalized communications. **Cons:** - Users find the **learning curve steep** , with navigation challenges and slow implementation of change requests initially. - Users find the **learning difficulty** of Bloomreach challenging, particularly with advanced features and initial configuration. - Users find **missing features** in Bloomreach, like email previews and poor communication, hinder their overall experience. - Users note **limited features** , as some tools lack intuitiveness and the integration process can be cumbersome. - Users face a **difficult learning curve** for advanced features and initial setup, requiring significant time and adjustment. #### Recent Reviews **"[Two implementations, one clear conclusion: best CDP+automation combo for retention teams](https://www.g2.com/survey_responses/bloomreach-review-12720180)"** **Rating:** 4.5/5.0 stars *— Miguel A.* [Read full review](https://www.g2.com/survey_responses/bloomreach-review-12720180) --- **"[Unified Customer Data and Automation for More Relevant Journeys](https://www.g2.com/survey_responses/bloomreach-review-12713194)"** **Rating:** 4.5/5.0 stars *— Sophie M.* [Read full review](https://www.g2.com/survey_responses/bloomreach-review-12713194) --- #### Trending Discussions - [What is Bloomreach used for?](https://www.g2.com/discussions/what-is-bloomreach-used-for) - 2 comments ### 22. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,352 **Product Description:** JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users highlight the **ease of use** of JustCall, making setup and operation simple and efficient for everyone. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communications and improving sales conversions effortlessly. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communication and streamlining sales processes effectively. - Users value the **seamless call experience** of JustCall, enhancing productivity and organization with excellent call quality. - Users appreciate JustCall for its **comprehensive calling features** , enhancing customer communication and streamlining sales processes. **Cons:** - Users experience **call issues** with JustCall, including missed calls and lag, impacting their communication efficiency. - Users experience **call visibility issues** with JustCall, making it difficult to see incoming calls despite hearing them. - Users face **connection issues** with JustCall, leading to missed calls and inconsistent access to voicemail messages. - Users report **poor call quality** with frequent call drops and issues seeing incoming calls, leading to missed connections. - Users experience significant **slow loading** times with JustCall, impacting call connection and voicemail access efficiency. #### Recent Reviews **"[Streamlined Communication with CRM Integration](https://www.g2.com/survey_responses/justcall-review-12578510)"** **Rating:** 4.0/5.0 stars *— Ankit K.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12578510) --- **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- ### 23. [800.com](https://www.g2.com/products/800-com/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 920 **Product Description:** Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users commend the **ease of use** of 800.com, appreciating its intuitive interface and seamless integration with other tools. - Users find the **setup process for 800.com incredibly easy** , making it user-friendly and efficient for their businesses. - Users value the **dependable customer support** from 800.com, enhancing their experience with seamless communication features. - Users appreciate the **flexibility in number management** with 800.com, enjoying cost savings and seamless call redirection. - Users praise the **convenient reporting feature** of 800.com, enhancing functionality and overall satisfaction with the service. **Cons:** - Users find the **pricing and charges for text messaging** to be problematic, affecting overall satisfaction with 800.com. - Users find the **learning curve challenging** , with initial setup and navigation requiring time to master. - Users express disappointment with the **limited features** of the app compared to the website, hindering overall functionality. - Users experience **difficulties in number management** , especially with vanity numbers and incorrect caller information. - Users experience **call connectivity issues** including delays and missed notifications, impacting their communication effectiveness. #### Recent Reviews **"[Professional and Creative Solution for Non-Profits](https://www.g2.com/survey_responses/800-com-review-12116395)"** **Rating:** 5.0/5.0 stars *— JanetStar V.* [Read full review](https://www.g2.com/survey_responses/800-com-review-12116395) --- **"[800.com’s Stellar Support and Seamless Online-to-Phone Messaging](https://www.g2.com/survey_responses/800-com-review-12775183)"** **Rating:** 5.0/5.0 stars *— Jeannita T.* [Read full review](https://www.g2.com/survey_responses/800-com-review-12775183) --- #### Trending Discussions - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### 24. [MSG91](https://www.g2.com/products/msg91/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 210 **Product Description:** MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users praise MSG91 for its **responsive customer support** , ensuring efficient and effective communication throughout their experience. - Users find MSG91's support **extremely helpful** , enhancing their confidence and ease of integration with its APIs. - Users appreciate the **ease of use** in MSG91's intuitive dashboard and simple API integration. - Users appreciate the **easy setup** of MSG91, making onboarding and integration seamless and efficient. - Users value the **exceptional staff support** at MSG91, praising their professionalism, responsiveness, and helpfulness throughout the process. **Cons:** - Users face **dashboard issues** with cluttered layouts and delayed implementation of custom features, impacting usability and analytics. - Users find the **lack of clarity** in documentation and dashboard setup frustrating, complicating their experience with MSG91. - Users experience **occasional delays** in delivery reports and query resolution, affecting timely communication and service reliability. - Users highlight the **poor customer support** of MSG91, with difficulties in initial setup and unclear documentation. - Users find the **poor interface design** of MSG91 to be cluttered and confusing, affecting usability and clarity. #### Recent Reviews **"[Dependable Transactional Messaging with an Intuitive Flow Builder](https://www.g2.com/survey_responses/msg91-review-12649004)"** **Rating:** 5.0/5.0 stars *— Olha B.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12649004) --- **"[MSG91 Delivers Fast, Reliable OTPs with a Handy Flow Builder](https://www.g2.com/survey_responses/msg91-review-12726230)"** **Rating:** 4.5/5.0 stars *— Steve M.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12726230) --- #### Trending Discussions - [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api) - [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe) - [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91) ### 25. [Smarter Contact](https://www.g2.com/products/smarter-contact/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 83 **Product Description:** Smarter Contact is the Market-Leading AI-Powered Text and Voice Communications Platform An all-in-one integrated platform to: - Engage contacts to consistently have more conversations; - Nurture contacts though the funnel; - Close deals by turning leads to revenue; - Measure results to scale what works or fix what doesn’t. Build relationships, engage leads, close deals, and achieve your earning potential up to 10x faster. Smarter Contact is a superior platform due to its all-in-one approach that simplifies communication, robust compliance features, high data accuracy, and dedicated customer support, all tailored for high-efficiency lead generation. Key factors that make Smarter Contact stand out include: \* All-in-One Platform: It integrates text, voice, a native power dialer, and a built-in CRM into a single platform. This eliminates the need for multiple different tools and streamlines workflows. \* Rapid 10DLC Approval: Provides a streamlined, fully guided 10DLC registration process handled directly within the platform, providing faster approvals (as quick as 2 business days) compared to competitors where the process might take weeks and require third-party registration. \* Industry-Leading Deliverability: Unrivaled SMS delivery rates using an AI-powered algorithm and high-tier data sources, ensuring a higher percentage of messages reach the intended recipients. \* AI-Powered: Smarter Contact AI helps customers improve and scale campaign performance while adhering to TCPA compliance. \* Automation and Scale: Run automated drip campaigns, workflows, and follow-up campaigns while you close business. This automation allows you to greatly scale the business with minimum resources. \* Built-on TCPA Compliance Safeguards: Includes many safeguards to keep you in compliance such as: 1. Uploaded contacts are cleaned to boost delivery and replay rates 2. Automatic pausing of underperforming campaigns 3. Automatic phone number distribution to reduce messages being blocked. \* No Daily Limits/Restrictions: Unlike some competitors that impose daily sending limits or number restrictions, Smarter Contact allows users to send campaigns to any contact from any of their business phone numbers without daily volume caps. \* User-Friendly Interface and Automation: The platform is praised in user reviews for its intuitive, simple, and easy-to-navigate user interface, which helps new users get started quickly without a steep learning curve. \* Mobile App Access: Smarter Contact offers a full mobile app, allowing users to manage contacts and campaigns, answer calls, and engage in conversations on the go. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **user-friendly interface** of Smarter Contact, making it easy to connect with leads effectively. - Users commend the **approachable and effective customer support** of Smarter Contact, enhancing their overall experience and productivity. - Users find Smarter Contact's **user-friendly interface** easy to navigate, enhancing their productivity and lead connection efforts. - Users value the **time-saving automation** of Smarter Contact, making lead outreach faster and more efficient. - Users highlight the **excellent deliverability** and user-friendly interface of Smarter Contact, boosting campaign success significantly. **Cons:** - Users find the **costs associated with Smarter Contact** to be high, particularly for lengthy drip campaigns. - Users mention a **higher-than-expected learning curve** with Smarter Contact, making initial use less intuitive and challenging. - Users find the **limited features** of Smarter Contact hinder customization and ease of use, impacting overall satisfaction. - Users find the **reporting issues** affect usability, desiring more detailed options for improved performance measurement. - Users experience **slow performance** with Smarter Contact, particularly during data handling and contact uploads. #### Recent Reviews **"[Always-On, On-Point Customer Service](https://www.g2.com/survey_responses/smarter-contact-review-12461131)"** **Rating:** 5.0/5.0 stars *— Edward V.* [Read full review](https://www.g2.com/survey_responses/smarter-contact-review-12461131) --- **"[Time saving SMS marketing with great verification and filtering](https://www.g2.com/survey_responses/smarter-contact-review-12397905)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/smarter-contact-review-12397905) --- ## Parent Category [Marketing Software](https://www.g2.com/categories/marketing) ## Related Categories - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Email Marketing Software](https://www.g2.com/categories/email-marketing) - [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Push Notification Software](https://www.g2.com/categories/push-notification) - [Personalization Software](https://www.g2.com/categories/personalization) - [Email Template Builder Software](https://www.g2.com/categories/email-template-builder) --- ## Buyer Guide ### What You Should Know About SMS Marketing Software ### SMS Marketing Software buying insights at a glance [SMS marketing software](https://www.g2.com/categories/sms-marketing) enables businesses to reach customers directly through text messaging, making it one of the most immediate and high-engagement communication channels available today. As attention spans shrink and inboxes become more crowded, I’ve seen sms marketing platforms evolve into a critical part of modern marketing strategies. The best sms marketing software helps teams automate campaigns, segment audiences, and deliver timely, personalized messages that drive conversions and customer engagement. ([Source 1](https://www.g2.com/categories/sms-marketing)) In practice, businesses use sms marketing solutions for promotional campaigns, transactional alerts, appointment reminders, and customer support follow-ups. I consistently see companies adopt sms marketing software to increase response rates, improve customer communication, and create more direct engagement compared to email or social channels. As organizations scale, the best sms marketing software becomes less about sending messages and more about orchestrating multi-touch customer journeys across channels. Buyers evaluating sms marketing platforms tend to focus on deliverability, automation capabilities, and ease of campaign management. Across the category, usability and speed to launch are key differentiators. Pricing typically depends on message volume, contact lists, and feature access, with many sms marketing companies offering usage-based or tiered pricing models. Pricing for SMS marketing software is typically based on message volume or credits used, with many platforms offering usage-based or tiered pricing models. Costs tend to increase as businesses adopt more advanced features like automation workflows, audience segmentation, and integrations with other systems. As a result, buyers often evaluate scalability carefully, especially as contact lists expand and campaign frequency increases over time. #### Top 5 FAQs from software buyers: - What is the best sms marketing software for high-volume campaigns? - How do sms marketing platforms handle compliance and opt-in management? - Which sms marketing solutions integrate with CRM and ecommerce tools? - How quickly can I launch campaigns using sms marketing software? - What features define the best sms marketing software for personalization? G2’s top-rated SMS marketing software, based on verified reviews, includes [Attentive](https://www.g2.com/products/attentive/reviews), [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews), [EZ Texting](https://www.g2.com/products/ez-texting/reviews), and [BirdEye](https://www.g2.com/products/birdeye/reviews). ### What are the top-reviewed SMS Marketing Software on G2? These are 5 of the top-reviewed sms marketing software: - [**Attentive**](https://www.g2.com/products/attentive/reviews) - Number of Reviews: 1,275 - Satisfaction: 99 - Market Presence: 95 - G2 Score: 97 - [**Klaviyo**](https://www.g2.com/products/klaviyo/reviews) - Number of Reviews: 1,298 - Satisfaction: 50 - Market Presence: 94 - G2 Score: 72 - [**EZ Texting**](https://www.g2.com/products/ez-texting/reviews) - Number of Reviews: 725 - Satisfaction: 77 - Market Presence: 67 - G2 Score: 72 - [**BirdEye**](https://www.g2.com/products/birdeye/reviews) - Number of Reviews: 3,900 - Satisfaction: 82 - Market Presence: 88 - G2 Score: 85 - [**Podium**](https://www.g2.com/products/podium/reviews) - Number of Reviews: 2,066 - Satisfaction: 79 - Market Presence: 95 - G2 Score: 87 Satisfaction score reflects how happy users are with a product, based on multiple experience factors beyond star ratings. ([Source 2](https://www.g2.com/reports)) Market Presence score reflects a product’s reach and scale in the market using a combination of adoption and company data. ([Source 2](https://www.g2.com/reports)) G2 Score is the overall score used to rank products within the category, calculated from Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) ### What I Often See in SMS Marketing Software **Feedback Pros: What Users Consistently Appreciate** **Easy campaign setup with intuitive dashboards and message scheduling workflows** - _“What’s not to love? The ease of use in the drag-and-drop editor makes my weekly newsletters super easy to build. We use Klaviyo multiple times a week to check our revenue attribution and tweak our flows.Its also was easy to implement it with our current workflow. It integrates well with everything from our Shopify store to even Canva! I was worried the number of features would be overwhelming, but the UI is clean enough that you don't get lost. Plus, whenever I’ve hit a snag, customer support has been quick to point me in the right direction. Worth every penny for a growing brand.” -_ [_Angela W_](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12466313)_. Klaviyo Review_ **High message delivery rates with reliable real time customer engagement tracking** - _“Working alongside our Customer Success Manager is an absolute pleasure. The team is extremely knowledgeable, helpful, and supportive, and they’re willing to do whatever it takes to help ensure our SMS Marketing program is successful. We also have clear, transparent conversations about product development and enhancements, including platform features as well as improvements that are specific to our program. They are a leader in the SMS industry and have provided great insight as it pertains to iOS26 privacy updates; leading to sustainable delivery and engagement rates. We also will begin using RCS Business Messaging thanks to the team's innovative updates.” -_ [_Isabella C_](https://www.g2.com/products/attentive/reviews/attentive-review-11207229)_. Attentive Review_ **Seamless integrations with crm ecommerce platforms streamline marketing automation processes** - _“What I like most about Klaviyo is how well it connects with the rest of an e-commerce stack, especially Shopify. The integration is seamless, and it pulls in customer behavior, purchase history, and engagement data automatically. That consolidated data makes it much easier to build meaningful segments and customer journeys. The platform itself is also very intuitive. Building campaigns and automated flows is straightforward, and the flow library gives you frameworks to work with so you can quickly customize for your brand. On top of that, Klaviyo’s revenue attribution and analytics make it very clear what your emails and flows are generating, which helps you understand exactly how email is impacting store revenue.” -_ [_Dorothy N_](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12464160)_. Klaviyo Review_ **Cons: Where Many Platforms Fall Short** **Limited message customization options restrict advanced segmentation and personalization capabilities** - _“...Entry-level plans may have strict bulk messaging limits (such as 250 per month) with no rollover for unused credits, which can be frustrating for businesses running monthly marketing campaigns. Many reviews highlight a significant drop in support quality after the initial onboarding phase, citing long wait times to reach a human and a lack of accountability when technical issues arise. Some users were disappointed to find a lack of Yelp integration or that certain promised CRM integrations were slower or more difficult to set up than expected.” -_ [_Murgan_](https://www.g2.com/products/podium/reviews/podium-review-12192861)_. Podium Review_ **Pricing structures become expensive quickly with high volume messaging campaigns** - _“One downside of Klaviyo is the pricing structure. You’re typically paying based on the number of active profiles in your account and your email sending volume, which can add up quickly as your list grows.”_ - [Dorothy N](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12464160). Klaviyo Review **Occasional delays or delivery inconsistencies impact time sensitive campaign performance** - _“What I haven't figured out how to fix yet is to send a text to known good numbers that keep bouncing (5-7x) I was once one of the bounced #s that came up when I sent out a campaign text. Somehow, about 30% of the 124 contacts I sent a text to bounced. Sent a ticket and still havent heard back.” -_ [_Lloyd A_](https://www.g2.com/products/ez-texting/reviews/ez-texting-review-11839305)_. EZ Texting Review_ ### My Expert Takeaway on SMS Marketing Software in 2026 What stands out to me is how sms marketing software is increasingly being used as a core engagement channel, not just a supplemental tool. High-performing teams treat sms marketing platforms as part of a broader customer communication strategy, integrating them with email, CRM systems, and ecommerce platforms to create cohesive customer journeys. The teams that get the most value from sms marketing solutions are those that lean into automation and segmentation. Instead of sending one-off campaigns, they build triggered workflows based on customer behavior, lifecycle stage, or purchase history. This is where the best sms marketing software clearly separates itself from more basic tools. I also see strong adoption in industries like ecommerce, retail, and local services, where real-time communication drives immediate action. These teams prioritize fast campaign execution, reliable delivery, and clear performance tracking. The best sms marketing software stands out when it combines speed, automation, and personalization. It is not just about sending messages. It is about creating timely, relevant interactions that drive engagement and revenue at scale. ### SMS Marketing Software FAQs #### What is the best SMS marketing software for small businesses? Small businesses typically prioritize ease of use, affordability, and quick setup. These platforms are commonly favored: - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) – Simple interface with fast campaign setup and strong core features. - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) – Easy-to-use platform with solid customer support and scalability. - [TextMagic](https://www.g2.com/products/textmagic/reviews) – Flexible pay-as-you-go pricing ideal for smaller teams. #### What is the most reliable SMS marketing platform for retailers? Retailers need high deliverability, segmentation, and real-time engagement. These platforms are often used in retail environments: - [Attentive](https://www.g2.com/products/attentive/reviews) – Built for ecommerce with strong personalization and campaign performance. - [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews) – Deep integration with ecommerce platforms and customer data. - [Postscript](https://www.g2.com/products/postscript/reviews) – Designed specifically for Shopify stores with strong automation flows. #### What is the best SMS marketing service with automation features? Automation is key for scaling campaigns and customer journeys. These tools are known for strong automation capabilities: - [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews) – Advanced segmentation and automated lifecycle messaging. - [Attentive](https://www.g2.com/products/attentive/reviews) – Behavioral triggers and personalized messaging at scale. - [Postscript](https://www.g2.com/products/postscript/reviews) – Automated flows tailored for ecommerce use cases. #### What are the benefits of SMS marketing software? SMS marketing software allows businesses to communicate directly with customers in real time, often resulting in higher open and response rates compared to other channels. It helps teams automate campaigns, send time-sensitive alerts, and personalize messaging based on customer behavior. SMS marketing platforms also improve engagement by reaching customers on devices they check frequently, making it an effective channel for promotions, reminders, and transactional updates. #### Which software combines email and SMS marketing? Some platforms combine both email and SMS to support multi-channel campaigns. These tools are commonly used for that purpose: - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) – Strong combined email and SMS marketing with unified customer data. - [HubSpot](https://www.g2.com/products/hubspot-marketing-hub/reviews) – Offers integrated marketing automation across email, SMS, and CRM. - [Omnisend](https://www.g2.com/products/omnisend/reviews) – Built for ecommerce with combined email and SMS workflows. ### Sources 1. [G2 category](https://www.g2.com/categories/sms-marketing) definition and inclusion criteria for SMS Marketing Software 2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.)(Satisfaction, Market Presence, and G2 Score definitions). **Researched by:** [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh?_gl=1*nvv7gy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuNzU1ODM0NTYzLjE3NzM4NDEyNzQuMTc3Mzg0MTI3Mw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzM4NTI0NjYkbzE5NCRnMSR0MTc3Mzg1NDE0MyRqNTgkbDAkaDA.) **Last Updated on:** March 19, 2026