RL
Rachel L.
Business System Analyst
Research
Enterprise (> 1000 emp.)
"Loving ZipBooks for now"
3.5/5
What do you like best about ZipBooks?

Because we can access it from anywhere (many of us work remotely) Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

The dashboard could be a bit more user friendly; however, this is not a show stopper for us. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Downright incredible. "
5/5
What do you like best about ZipBooks?

Zipbooks is incredibly simple, intuitive and beautifully designed. I’ve used both quickbooks online and zipbooks for my business and can say, with confidence, that I have no plans to go back to quickbooks. Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

It’s still dealing with finance so there are some workflows you’ll. We’d to get the hang of. But that is the case with any bookkeeping software. Their support is out of this world Stella and they will help you out along the way. Review collected by and hosted on G2.com.

Ryan C.
RC
Ryan C.
Web Developer, MySQL.com
Information Technology and Services
Small-Business (50 or fewer emp.)
"Excellent tools for a small business"
4/5
What do you like best about ZipBooks?

I was attracted to ZipBooks initially due to their invoicing feature, but I've slowly integrated all the other features they offer into my work flow and it's been extremely helpful to me. The product team is helpful and easy to connect with. Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

There are a few obvious issues with the UX/UI, but the team behind the product are very helpful in working around the issues and taking feedback to improve the product. Review collected by and hosted on G2.com.

Diego L.
DL
Diego L.
Owner, Chief Visionary, Lead Strategist
Information Technology and Services
Small-Business (50 or fewer emp.)
"I love ZipBooks! Easy to use, beautiful invoices, and a solid time tracker"
5/5
What do you like best about ZipBooks?

I love the fact that I can set up and send an invoice in a few minutes, pulling in existing products and services (complete with description). The addition of a time tracker was unexpected and very appreciated! I use it to keep track of the hours spent on certain projects with those clients that prefer hourly payment over per-project pricing. ZipBooks also allows for past hours tracked that are unpaid to be automagically pulled into a new or an existing invoice, making it super simple to make sure everything is included in an invoice before sendoff. The invoices are simple, clean, beautiful and there is an "include PDF" option when sending out the invoice to clients (for those that prefer to print out and save their invoices). The customer support is phenomenal -- the support staff is friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

It's still a relatively new software, and I was one of the early adopters, so there were a few minor bugs and quirks in the past. The good thing is, most of the bugs are squashed, and the roadmap for the future of the app looks very bright! Review collected by and hosted on G2.com.

Paul H.
PH
Paul H.
Realtor
Real Estate
Mid-Market (51-1000 emp.)
"Best cloud accounting software available"
5/5
What do you like best about ZipBooks?

The ease of use of this app makes it a no brainer to decide to go for it Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

None that I can think of at the moment. Maybe the app! Review collected by and hosted on G2.com.

Alex S.
AS
Alex S.
Founder - CEO
Information Technology and Services
Small-Business (50 or fewer emp.)
"Simple, effective and clean"
4/5
What do you like best about ZipBooks?

I really like the interface and the pricing. It's very easy to send out invoices and collect payment on those invoices. The automated bank records categorizer is very helpful. Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

There are not nearly as many integrations as some of the others, but for this business it was not a problem. Review collected by and hosted on G2.com.

Alex R. S.
AS
Alex R. S.
Attorney at Law, Member
Law Practice
Small-Business (50 or fewer emp.)
"Amazing"
5/5
What do you like best about ZipBooks?

2 specific things: the accounting features, from basic to complicated, are not only so easy to use, but ZipBooks' customer service is impeccable; they respond very quickly and go the extra mile to help sort out any issues I may have. I can even access the entire site from my Android.

Accounting features. I am by no means an accounting expert and that is why I love ZipBooks. I run my own solo law practice and everything from time, client and matter tracking, to tracking business expenses, to the most important, billing, is all there in a very accessible format. The best part about ZipBooks' accounting features is that you don't have to be an accounting expert in order to just get to the basic features and needs; all other accounting software I have tried were bloated, overly-complicated and proved to be very difficult to get to even my most basic needs. ZipBooks is simple, the most basic accounting features are all front and center, but if you require more advancing accounting, they've got that too. I don't want to screw around with some overly-complicated system, that costs and arm and a leg, and takes me double the time to do what I need to get paid. Oh, and ZipBooks' features aren't only easy to navigate, but the graphics of the entire site are fantastic, as well.

Customer Service. As I mentioned before, I am not an accounting expert; I'm a 33 year old attorney who started a solo practice from scratch and have no accounting experience but for basic accounting skills. I know what I need to keep track of in order to get paid, but filling in all of that middle in between the first and final step, is where I sometimes need help. ZipBooks is not just easy to use, even for me, but when someone with my experience needs a lot of help understanding how to appropriately enter expenses, and receivables, etc., so that I can keep track of whether my practice is doing good or not by reading my financial report (which ZipBooks also does), ZipBooks customer support is diligent and exceptionally patient with me every time I reach out to them with what is probably a stupid question to someone answering the phones at Quicken. I have lost track of the amount of hours Karin and Emily have spent with me via chat scouring over my entries and transactions that I have unintentionally entered incorrectly, all to get me, a free-subscription customer (at the time), with accurate books. Not only are they diligent, but they're extremely patient with me as well, even as I make unsolicited recommendations on how to upgrade their software.

Specific Pros:

- Ease of Access to Accounting Features;

- Simplified Invoicing;

- Simplified Client/Matter tracking;

- Simplified Time and Expense Tracking;

- Accepts Credit Card Payments from Clients;

- Emails Invoices instead of requiring paper and mail;

- Customization of Invoices with logos, etc.;

- Automatic Payment Reminders can be set up to be emailed to clients;

- Automatic Invoice/Bill Tracking for late-paying clients;

- Transfers payments to connected banks;

- Customer Service is incredible;

- Customized Finance Reports;

- Easy to Understand Accounts Receivable; and

- Great-looking Website. Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

If you read my "What do you like best?" section, you'll realize that I have yet to find anything that I dislike about ZipBooks, and I have been using them for 9 months. Review collected by and hosted on G2.com.

Megan B.
MB
Megan B.
Business Owner
Design
Small-Business (50 or fewer emp.)
"A great accounting software for a new business"
4/5
What do you like best about ZipBooks?

It is simple to setup and has a plethora of features for a free accounting software. You get reports, invoices, and even the ability to send quotes. Support is amazing!! Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

Feature rollout is a bit slow. Otherwise there are no complaints from me. Review collected by and hosted on G2.com.

Mike W.
MW
Mike W.
Owner/Architect/Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Emerging Competitor in the Market"
5/5
What do you like best about ZipBooks?

Incredible customer service and a great set of features make ZipBooks an incredible value for the money. Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

I would love more documentation. There are things that are incredibly intuitive about the application, but there are also things that don't make sense unless you know exactly what to do. The support team really help with that though, as they are always quick to respond. Review collected by and hosted on G2.com.

Marc M.
MM
Marc M.
Design & Development
Internet
Small-Business (50 or fewer emp.)
"Helps me manage my freelance business, and great customer service"
5/5
What do you like best about ZipBooks?

It's got a fantastic design. Any functionality that isn't suitable for my use case is pretty much out of the way, and the software lets me focus on whatever I need. The ability to re-order the top nav is really helpful since some functionality simply isn't really relevant to me.

Aside from that ZipBooks covers all my financial bases, and the automated invoice reminders with the little templating engine coupled with PayPal and Stripe support really helps to encourage faster payments. Review collected by and hosted on G2.com.

What do you dislike about ZipBooks?

Stripe integration is not currently available in Ireland, however when I contacted customer support about it they submitted a ticket to the engineers and assured me integration would be live within a few days. Review collected by and hosted on G2.com.