The ease of use for requestors, the transparency of where the requests are in the workflow. Our transition to Zip was seamless, implementation was very straightforward with the help of the Zip engineer team.t, Launching our solution was seamless using only a welcome letter and simple video, using a simple video and Review collected by and hosted on G2.com.

Budgeting and Reporting. The reporting features could use some work, I would like to see budgeting down to the vendor level and the ability to create reports that mirror some of the insights. Review collected by and hosted on G2.com.

Best AI agents for procurement needs. Must need in supply chain. Review collected by and hosted on G2.com.

Cost is a little high compared to other similar companies. Review collected by and hosted on G2.com.

Zip is a user-friendly self-service tool that simplifies procurement processes. As a procurement Manager, I find this this tool comprehensive in its capabilities. It helps track savings, obtain approvals, negotiate contracts, manage RFP vendors, onboard vendors, and pay invoices. It is the most effective end-to-end product on the market. Review collected by and hosted on G2.com.

My main issue with Zip is the change orders. It should be more visible to end-users and include legal, compliance, and infosec options to add to the approval workflow. Additionally, it would be helpful to merge POs and have change orders updates renewal dates on original POs. Review collected by and hosted on G2.com.

The platform offers a flexible and transparent experience that is easy for internal stakeholders to use. Review collected by and hosted on G2.com.

The integration with other tools, especially Ironclad, stands out to me. Review collected by and hosted on G2.com.

ZIP allows the Procurement & Finance/Accounting Team to standardized workflows, processes and is extremely user friendly. We have a great CSM that we have bi-weekly meetings to review any issues or questions that may come up. ZIP has become a daily tool that I use in my everyday work, it helps me keep track of all open POs and Invoices which is crucial in my work. Review collected by and hosted on G2.com.

As many great features that ZIP has, I still think that still has many changes and updates they need to attend. Also, to be more catering all different types of spend for a varieties of companies. Review collected by and hosted on G2.com.

We were previously using Concur for AP processing and had just implemented the PO feature but never put it into use before hiring a new head of procurement who decided on implementing Zip. The implementation was straightforward and integrated easily with Netsuite. The head of procurement has since moved on but we were able to transition the administration of the software seamlessly to our AP team. Zip provides great support for their tool and are regularly putting out useful features. We love the software and everyone on our team would highly recommend it! Review collected by and hosted on G2.com.

There isn't anything major that we dislike and they regularly put out new features that have addressed some of our earlier concerns. Review collected by and hosted on G2.com.

It's a friendly user and backend/admin experience Review collected by and hosted on G2.com.

There's still gaps in areas that are needed for more complex organizations to help scale (ie. reporting) Review collected by and hosted on G2.com.

Zip’s intake-to-pay and sourcing software is truly transformative! The intuitive interface requires no end-user training, and its customizable automated workflows ensure a seamless fit for our processes. Implementation was quick and painless, delivering rapid ROI through immediate spend visibility and control. Additionally, there is no need whatsoever to engage a third-party partner for post-implementation changes, updates, and builds of new workflows. Business owners love the transparency of the purchase request process, making collaboration and communication smoother than ever. Accounts payable also enjoyed an easy migration to Zip payments and have benefited from the intelligent workflows. With key integrations in place for DocuSign, Whistic, Zendesk, Slack, and Okta IAM, Zip allows for centralized procurement operations and reduces email volume. A cherry on top - their live human customer support chat makes trouble-shooting pain free. Highly recommend for any organization looking to streamline operations with ease and free up the necessary bandwidth to make procurement a strategic partner to the business! Review collected by and hosted on G2.com.

If there’s one area for improvement, it would be the exportability of out-of-the-box insights and data analytics. While the platform offers valuable visibility, greater flexibility in exporting ready-to-go reports would make presentation of Zip's incredible value even more powerful and better drive leadership decision-making. I believe this is on the near-term roadmap. Still, Zip remains an excellent choice for procurement orchestration! Review collected by and hosted on G2.com.

What I like best about Zip is how intuitive and user-friendly it is, making the intake-to-procure process seamless for employees. It eliminates unnecessary friction by guiding requestors through the right workflow, ensuring compliance without slowing the business down. On the procurement side, it gives us visibility, control, and automation — reducing manual work, improving approval speed, and driving better decision-making with clear data. Overall, Zip balances ease of use with strong governance, which is rare and incredibly valuable. Review collected by and hosted on G2.com.

The biggest challenge has been Zip’s pricing strategy — at times it hasn’t always felt fully aligned with customer expectations. That said, the company has clearly been listening to feedback and taking steps to adjust, which gives me confidence they’re committed to building long-term, value-based partnerships. Review collected by and hosted on G2.com.

Honestly, I have tried different Procurement Tool but Zip is the most user-friendly and flexible tool I have used so far. Aside from that, Zip knows the procurement personnel's perspective when dealing workflow, required documents etc. Review collected by and hosted on G2.com.

In every platform, there will always be flaws; however, I believe Zip is already knew and making it priority. Review collected by and hosted on G2.com.