Maria H.
MH
Maria H.
Mid-Market (51-1000 emp.)
"Costumer service"
5/5
What do you like best about Zingtree?

What i like is that we can go ahead and have everything very specific regarding any issue the consumer may have, and it does specify exactly the step we can take and follow regarding the consumer's issue Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Sometimes it is a little slow. It gets laggy. Sometimes the process that has to be taken by another flow because it is not working properly and that we do not have the consumers on the line for a long time. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree
Edit edit

Hi Maria, thanks for your feedback! Delighted to hear that Zingtree's specifics help you tackle consumer issues effectively. We're sorry to hear about the occasional lags—we're continuously working on improving performance. Your insights help us prioritize and refine.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Best App Around!!"
5/5
What do you like best about Zingtree?

Build beautiful, interactive decisions you can put them wherever you need them! The most effective way to guide the agents and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Sometimes have glitches making it hard to make calls or read what is needed. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree
Edit edit

First off, thanks for calling us the "Best App Around"! That's music to our ears. We’re stoked to know that Zingtree’s interactive decision-making features are making a difference for your agents.

However, the last thing we want is glitches interrupting your workflow. We're on it, aiming for smoother experiences in the future.

Cheers to streamlining processes and boosting efficiency! Thanks for sharing how Zingtree is helping you out. Keep rocking!

Iliana C.
IC
Iliana C.
Mid-Market (51-1000 emp.)
"Helpful Tool for Step by Step instructions."
4/5
What do you like best about Zingtree?

What I find most helpful is the ability to have content presented stepwise. Following from one instruction to the next as the call flows. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike not being able to search Zingtree by customer scenarios. For example search for a call flow based on the request of the customer. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree
Edit edit

Dear Iliana, thank you for taking the time to share your feedback on Zingtree. We genuinely value the insights of our users, and it's great to hear from you.

We're thrilled to learn that you appreciate Zingtree's stepwise content presentation, making call flows smoother and more intuitive. Ensuring seamless transitions from one instruction to the next is central to our design philosophy, and it's heartening to see it positively impacting your experience.

Regarding your feedback about the search functionality, we genuinely understand the importance of quickly accessing specific content based on customer scenarios. We have good news on this front: we're actively working on a more advanced search functionality to address exactly this need. Stay tuned for the updates; we're confident this enhancement will make your experience even better.

Luis V.
LV
Luis V.
Small-Business (50 or fewer emp.)
"Zingtree is terrifically useful"
5/5
What do you like best about Zingtree?

What I like the most about zingtree is how useful it turns when providing service to my consumers as we follow a flow that cannot fail because according to what the consumer answers, it has the next step to follow, for example if the consumers says that their product no longer lights up not eveen when switching sections then you know that warranty exchange woud be required and that is lovely. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike that everynow and then it has bugs and does not copy the information properly as it is link to Gladly therefore I think that you folks should look into getting the proper adjustments for those bugs to be minimum and that would gratly improve the experience using zingtree as well as Gladly Review collected by and hosted on G2.com.

Cesar E.
CE
Cesar E.
Small-Business (50 or fewer emp.)
"Zingtree is easy to use."
5/5
What do you like best about Zingtree?

Zingtree is easy to use, accurate step by-step, and easy to customize to your needs with the best result for your consumers and easy guidance for your employees. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The downsize to Zingtree is very simple there is no dislike on my part or the business aspect of the outcome it gives you so there is nothing negative on my part. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Streamline Complex Processes"
4/5
What do you like best about Zingtree?

All of our employees are able to have the same information, up to date, in one central location. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Takes some getting used to when editing, if this is not your background. The online tutorials and the customer service helps you navigate any issues. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree
Edit edit

Thank you for sharing your experience with Zingtree. It's rewarding to hear that our platform provides a centralized location for all your employees to access up-to-date information.

We acknowledge the feedback on the editing learning curve and recognize the importance of user-friendliness, especially for those who may not have a background in this area. In response to this, we're investing in adding more comprehensive online tutorials and are actively working to streamline the editing process. Your insights play an instrumental role in shaping these improvements.

Thanks once again for your valuable input. We're committed to making your Zingtree experience even better.

Miguel A.
MA
Miguel A.
Small-Business (50 or fewer emp.)
"Zingtree experience"
5/5
What do you like best about Zingtree?

It's easy and very efficient, all you have to do is follow the flow that best suits the problem or issue that you are working on. Also love the fact that it integrates with gladly. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I believe it is not so much of zingtree itself having problems, rather the flows that are input. Sometimes it acts somewhat slow but that case is not on a regular basis. Review collected by and hosted on G2.com.

Verified User in Chemicals
UC
Verified User in Chemicals
Enterprise (> 1000 emp.)
"Great tool, really easy to use"
5/5
What do you like best about Zingtree?

super easy to use and get started with. Love that there is no implemnetion needed, its all easy to do and they have a great knowledge base for support. excellent support from the team also Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

some of the advanced features require some practice and guidance if you are not a coder Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree
Edit edit

Thank you for your positive feedback! We're pleased to know you found our tool user-friendly and our support helpful. Regarding the complexity of advanced features, we understand that some of them can be challenging without coding knowledge. We're working to simplify these features and provide more in-depth guides, making them accessible to everyone.

Verified User in Consumer Electronics
AC
Verified User in Consumer Electronics
Mid-Market (51-1000 emp.)
"Excellent decision tree software that allows flexible connections to multiple systems"
4/5
What do you like best about Zingtree?

I'm able to use an iFrame to embed zingtree in another tool, and pipe in all the variables I need. I love that I can create flexible, internal logic in Zingtree to make some really nuanced decisions without writing any code. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The loading time in the editor can take a while if you've gotten to a "larger" size tree. The end user experience is still quick, so no issues there. Review collected by and hosted on G2.com.

AS
Andy S.
Contact Center Operations Manager
Small-Business (50 or fewer emp.)
"Essential for high performance!"
4.5/5
What do you like best about Zingtree?

Zingtree is very easy to use and implement, and the updates to the user interface in mid-2022 made scriptwriting much easier. Their support team is excellent and quick to respond. The variety of use of the tool - both internally (agent-facing) or externally (customer-guided) - really aids in a lot of use cases. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Some of the features that were part of their classic version were not brought over into the new UI. I understand that many of them are currently on the roadmap. Review collected by and hosted on G2.com.