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EC

Emilio C.

Small-Business (50 or fewer emp.)

12/8/2023

"very helpful"

4.5/5

What do you like best about Zingtree?

zingtree can give the right answer for a costumer's issue Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

the answers sometimes are a little limited Review collected by and hosted on G2.com.

YM

Yosigey M.

Small-Business (50 or fewer emp.)

3/27/2023

"Gladly Review"

5/5

What do you like best about Zingtree?

Zingtree offers a user-friendly interface that makes it easy for users to create their decision trees without programming knowledge. The drag-and-drop functionality makes creating, editing, and organizing nodes easy, while the preview mode allows users to test their decision trees before publishing them. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Limitations to Zingtree, such as the lack of customization options for the user interface, the overall features and benefits make it an excellent choice for businesses looking to create interactive decision trees and troubleshooters. Review collected by and hosted on G2.com.

KJ

Keri J.

Enterprise (> 1000 emp.)

3/14/2023

"Creativity and Innovation"

5/5

What do you like best about Zingtree?

My favorite aspect of Zingtree is that it allows me to challenge myself to find creative ways to display information. I love using expressions to guide the user through a step-by-step process that will only show valuable information to them in their situation. I love bringing simplicity and clarity to a problematic issue through Zingtree. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I struggled to use their internal Knowledge Base to find the information I needed to solve my problem. Many articles are geared toward new users and include information I already know, but digging deeper into certain aspects of the topic would be great. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

I feel that Zingtree is very personable in solving the problems that we have and bugs that we find. We have a personal consultant who is very responsive to our needs. In one instance, I had an idea I wanted to implement, and they took their time creating an example to make that idea a reality. Review collected by and hosted on G2.com.

IC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/17/2023

"Integral for process control/absolute most for any customer facing team"

4.5/5

What do you like best about Zingtree?

Process control/standardization

Flexibility

GUI tree editing

Easy to use

Excellent customer/account support Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Reporting is not intuitive/helpful

No AI features Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

How do you onboard/train consultants to follow the same process, and allow their time/energy to be spent on creativity and sales excellence as opposed to adhering to processes. How do you get the whole ship to move in one direction at the same time when there is a critical strategy change that the customer facing agents need to know/do Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

7/31/2023

"ZingTree Author Feedback"

4/5

What do you like best about Zingtree?

My favorite part of ZingTree is how easy it is to navigate and build. I also really enjoyed learning its full capabilities and testing it with what our business needs are. The people like Debbie have also been a great part of working with ZingTree. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Reporting continues to be an area of opportunity for us as as we work towards improving our adoption rates. A lof of our reporting asks are down the pipeline so these dislikes hopefully should be obselete in the near future. Multiple authors being in the workflow or information not being saved when migrating over copies of trees have also caused some disruption for us. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Helping us eliminate after work worksheets and instead have them coincidingly use the tool to provide a consistent, great customer experience. It is also our hope that it will improve overall call metrics as well like after call work time, average handle times, as well as improving CSAT scores to build loyal customers. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thank you for taking the time to share your detailed feedback about Zingtree. We're thrilled to hear how easily you've found the platform to navigate and build upon, and it's especially wonderful to know that Debbie has positively impacted your experience.

You've highlighted some areas of improvement, particularly around reporting and the challenges with multiple authors and tree migrations. I'd like to reassure you that we are actively looking into enhancing our reporting features and streamlining the authoring process. Your feedback provides valuable direction as we work towards these improvements.

CW

Connie W.

Enterprise (> 1000 emp.)

3/8/2023

"I use ZT daily and have for over a year"

4.5/5

What do you like best about Zingtree?

ZT allows me to make process-flows easily. We use them for step-by-step education and guidance in our organization. It is an excellent resource for agents! Complex situations can be broken down and agents can see what to do in an organized, easy to perform, way. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

ZT has a way for emails to be sent while an agent is in a process flow. In theory this is great but at times there can be a lag of a few hours for the emails to be sent. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

ZT allows agents to have a resource to remind them or educate them on how to handle situations. For new agents, it guides them through every situation. They likely do not remember everything they learned in training. For seasoned agents, it helps them in complex or infrequent situations. All of this helps agents answer questions more effectively. Review collected by and hosted on G2.com.

MB

Mohamed B.

Enterprise (> 1000 emp.)

5/5/2023

"Business Operations Manager"

5/5

What do you like best about Zingtree?

Zingtree is a powerful tool for creating interactive decision trees that can be used for a wide range of purposes such as customer support,One of the best things about Zingtree is its user-friendly interface, which allows users to create decision trees quickly and easily, even without any programming or technical skills. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Personally, I have everything that I need from Zingtree, for sure still have some features missing, but how the tech team is supporting and working on them, gives hope. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

One of the main problems that Zingtree solves is the need to provide efficient and effective customer support. By using interactive decision trees created with Zingtree, businesses can guide customers through a series of questions and answers to help them resolve their issues or answer their questions. This can save time and reduce the workload for customer support teams, while also providing a better experience for customers who can quickly find the information they need. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Enterprise (> 1000 emp.)

9/13/2023

"Versatile and powerful tool for business"

4.5/5

What do you like best about Zingtree?

Zingtree is simple and straightforward to understand and start building treess to support a myriad of use cases in business. The tool allows for on the fly customization to meet the growing needs of the business. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

There are a few buggy / glitches that pop up now and again. Nothing debilitating that prohibits the trees from being released, but we've definitely experienced delays on our ability to pivot and roll out updates to trees. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for your insights! It's great to hear that Zingtree's versatility has been an asset to your business operations. We sincerely apologize for the occasional glitches you've faced; we're committed to ironing those out. Feedback like yours helps us to continuously improve.

AL

Adam L.

Enterprise (> 1000 emp.)

7/18/2023

"A solution with applications across all orgs"

5/5

What do you like best about Zingtree?

Zingtree is a game-changer in terms of the ability to quickly overhaul policies and processes, with day 1 benefits upon launching. Moving from an internal legacy tool to Zingtree leap-frogged years of internal development. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The biggest challenge with Zingtree is socialising with internal stakeholders vs issues with the tool itself! Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hi Adam, thank you for your thoughtful feedback! We're thrilled to hear that Zingtree has streamlined your policy overhaul process. It's great to see you've found efficiencies using Zingtree for both internal and B2B solutions.

TH

Tyffanye H.

Director, Customer Experience Operations

Mid-Market (51-1000 emp.)

8/7/2023

"Making it easy to be an agent"

5/5

What do you like best about Zingtree?

Zingtree allows us the flexibility to provide real time updates to our staff all over the US with the touch of a few buttons and push out processes and procedures with ease. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Having better search capability by staff would allow for more frequent usage. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dear Tyffanye, thank you for taking the time to share your feedback about Zingtree. It's always great to hear from our users, especially those in leadership positions like yours.

We're thrilled to learn that Zingtree has been effective in providing real-time updates and pushing out processes and procedures with ease to your staff across the US. It's our aim to continue facilitating efficient communications and workflows for businesses like yours.

Regarding your comment about the search capability, we genuinely appreciate the constructive feedback. We understand the importance of this feature and are excited to let you know that we're actively working on enhancing our search capability. Stay tuned for the updates; we believe this enhancement will elevate the user experience even more.