I like best the technology and context for creating innovative marketing applications. Review collected by and hosted on G2.com.

It's a little too oriented toward sales scripting and support. I'd like to see it more oriented toward marketing applications. Review collected by and hosted on G2.com.

zingtree makes it easy to build user guides and share them with staff. With the options to use fun icons and break things down it is a great training guide Review collected by and hosted on G2.com.

We recently upgraded and had to spend a lot of money on the new platform Review collected by and hosted on G2.com.

The ability to create multiple direct site and individual nodes. Helpful that it links to Zapier, and all the exisiting tools out there. Review collected by and hosted on G2.com.

Customer support is lacking at times, slow response times. Review collected by and hosted on G2.com.

Zingtree helped my team provide consistent responses to our customers and perform standard troubleshooting steps when resolving issues. It has hlped us in reducing our reopen rates as well. Review collected by and hosted on G2.com.

There is really nothing to dislike about Zingtree. Review collected by and hosted on G2.com.

Zingtree is super easy to use and helps the agents we work with to find the answers of what they need more easily. Review collected by and hosted on G2.com.

Creating a tree can be a little confusing. Review collected by and hosted on G2.com.

I love how Zingtree takes all of the guesswork out of the equation for an agent using this platform for scripting while taking calls, and qualifying callers. This dynamic scripting tool will allow you to put all qualifying factors into a tree, and depending on what answer the agent selects, the script will determine what page they see next, whether it's another qualifying question, an ending to the call, or a transfer. You could also integrate your dialer so that when you reach a certain page in the script, the script will transfer the call. I also love the reporting features that Zingtree offers, they allow you to track everything an agent clicked on, and what they saw, on every call they took. Review collected by and hosted on G2.com.

The only disadvantage about Zingtree is there seems to always be a delay waiting for the script to pop up at the beginning of calls. This lag makes it a little awkward for new users to start the introduction of their calls. The other disadvantage is that if you rely on Zingtree for scripting, qualifying, and transferring calls, you will be temporarily out of business if and when the server goes down and there are any tech issues. Review collected by and hosted on G2.com.

Fast, fluid platform with options for integration. Good, attentitive customer service and start up support. They are frequently updating there product to make it meet the ever changing needs of the business landscape. The also can integrate with your organizations technology. Review collected by and hosted on G2.com.

Customization to meet org's needs requires coding manipulation. Wish that they were more plug and plug templates available. Review collected by and hosted on G2.com.

Quick and easy to edit the trees. We could build out hierarchical processes or qeustions trees quickly. Review collected by and hosted on G2.com.

Zingtree is very small company, so getting help can occasionally require some patience. However, they have always been very helpful once you reach them. Review collected by and hosted on G2.com.

With Zingtree, processes can be detailed in an easy and intuitive way, helping the attendant to carry out the entire process confidently. Review collected by and hosted on G2.com.

It would be interesting to have a search tool that would look for information within the nodes Review collected by and hosted on G2.com.

Zingtree totally changes how we make decision trees and guides. It's super easy to use, which I love. Dragging and dropping makes building trees a breeze. The visuals make complex stuff simple. Plus, the interactive design keeps users engaged. It's way beyond what I expected! Review collected by and hosted on G2.com.

Plus, the analytics and reports were a headache. The data was unclear, and the reports lacked detail. It was tough to figure out how users were using our content. We felt pretty lost without better insights. Review collected by and hosted on G2.com.