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AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

4/27/2026

"Strong Performance and Stability, Still Room to Grow"

3.5/5

What do you like best about Zingtree?

We appreciate being able to build and adjust processes quickly, which lets us make immediate improvements to customer service and overall operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Abruptly removing free service offerings, forcing users into paid plans. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the review! Really glad Zingtree is helping your team streamline processes and reduce errors.

We understand the frustration around the pricing changes. We're committed to making sure the value matches the investment. Thanks for sticking with us!

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/14/2022

"Best scripting/workflow service!"

5/5

What do you like best about Zingtree?

Over the years the team has heard some of the suggestions we have send them and have created amazing and easy to use features related to AI and dynamic conditions. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I'd like to see a more active knowledge base/community but in essence all is great right now Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Really appreciate you sharing that. It’s great to hear the AI features and dynamic conditions have made your workflows easier over time. We’re also working on making the knowledge base and community easier to find answers, share best practices, and learn from other teams.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

4/27/2026

"Easy Search and Clear Organization"

4/5

What do you like best about Zingtree?

I like that it's easy to search and put information in a clear order Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

frequently the share links are not easy to share directly to a node. this was much easier in older versions of zingtree Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the review! Glad the search and organization are working well for your team.

The feedback on sharing direct links to nodes is really helpful. If you'd like, we'd love to set you up with a CSM to dig deeper into your use case and get more of your input.

AH

Amanda H.

Director of Human Capital

Mid-Market (51-1000 emp.)

6/2/2025

"A decision tree tool as simple or as complex as you need!"

4.5/5

What do you like best about Zingtree?

I love the ease of use, how inituitive it is, and how simple it is for the end user Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I wish the tree visualization was a little simpler Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

We first used Zingtree to help our hiring managers choose the right offer letter for a candidate - they select variables like "new or returning" "11 month or school year employee," "exempt or non," tenure, reduced hours, and a few other factors. This solved the problem of staff getting the wrong version of our offer letter . Next, we used it to help our operations team choose the right type of leave an employee needs. So they answer questions like "new child, injury/illness, military, personal" and then "injury/illness that happened at work or outside of work" etc. This solves the problem of employees being offered the wrong type of leave. We've even used it for fun "quizzes" related to our wellbeing program! Honestly the uses are endless. They save a lot of brainspace too. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks so much, Amanda! We’re glad Zingtree’s intuitive design is working well for your team and end users. And we appreciate the feedback on visualization—improving that experience is on our radar. If you’re open to sharing more, we’d love your input as we refine it!

AC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

1/12/2026

"Effortless Workflow Creation at Its Best"

5/5

What do you like best about Zingtree?

The simplicity of creating workflows is what defines them. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The manual need of adding and reviewing the whole workflow is a blocker sometimes because it makes us a different tool to design it and then put it into Zingtree. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the great review! We’re glad to hear workflow creation feels effortless; that’s our goal.

AC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

2/9/2026

"Automating the CS Decision Tree with Variables"

4/5

What do you like best about Zingtree?

Setting variables to automate the CS decision tree. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Please add an option that lets me select multiple nodes at once, so I can copy them to another tree. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the review, and glad to hear variables are helping you automate the decision tree so agents don’t have to click through everything!

On the multi-select request: today, the closest workaround is copying from a node, where you can choose to copy just that node or copy the full downstream branch from that point into another tree. If you tell us a bit about what you’re trying to move, our team can suggest the fastest way to do it and log the ask with product.

GO

Gerhardus O.

Operations & Service Success Manager

Mid-Market (51-1000 emp.)

4/21/2025

"Improving Company Consistency Through Zingtree"

5/5

What do you like best about Zingtree?

The ability to predetermine outcomes based on user inputs has been a game-changer. It enables us to script responses tailored to specific scenarios, ensuring our team consistently follows agreed templates. Zingtree also supports the creation of detailed, structured workflows that align perfectly with our operational requirements. Its versatility allows us to apply it across nearly every process in our environment, which has been incredibly valuable. On the rare occasion we encounter an issue, their customer support has been nothing short of excellent. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

There’s a bit of a learning curve with the logic nodes, but fortunately, there are plenty of knowledge articles available to help you identify and correct any mistakes. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Inconsistent Processes Across Teams : Zingtree ensures team members follow standardised, pre-approved templates and responses.

Human Error in Decision-Making : By predetermining outcomes based on user inputs, Zingtree reduces the risk of incorrect choices or steps.

Lack of Process Alignment : It allows detailed, structured processes to be created that match specific operational requirements.

Difficulty Scaling Across Multiple Processes : Zingtree can be applied across almost every process, improving scalability and consistency. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks so much, Gerhardus! We're thrilled to hear how Zingtree has helped your team drive consistency, reduce errors, and scale across processes. That's exactly what we aim for—giving teams control over logic and outcomes so automation actually works in the real world.

AD

Verified User in Defense & Space

Mid-Market (51-1000 emp.)

4/27/2026

"Zingtree Makes Troubleshooting Trees Easy to Set Up"

4.5/5

What do you like best about Zingtree?

Ease of use. Very easy to set up a troubleshooting tree. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Nothing. I like every aspect of Zingtree Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the kind words! Love hearing that your customers are able to solve problems on their own using your troubleshooting trees.

If you ever want to explore new ways to get even more out of Zingtree, we'd be happy to connect you with a CSM. Appreciate the review!

GB

Gustavo B.

Knowledge base author

Mid-Market (51-1000 emp.)

8/12/2024

"Usability"

5/5

What do you like best about Zingtree?

For the market in which I work, Zingtree helps the call center service quickly and accurately. With the design of shipping processes, customer service is much faster and the agent can't miss a step in the process. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Only a few people have access. It would be great if more people could access Zingtree Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Gustavo, thanks for your feedback! It’s awesome to hear that Zingtree is helping your call center run more smoothly and efficiently.

EF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/12/2023

"A cheaper alternative to options from Salesforce"

4/5

What do you like best about Zingtree?

Zingtree is a great company to partner with as they are very responsive and have a genuine desire to help you grow your business Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

For how we use Zingtree there is nothing that I can point to as an improvement Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Appreciate the kind words about our responsiveness and partnership. Glad Zingtree is helping your contact center deliver clear next best actions and consistent customer conversations. If you ever want to expand workflows or adjust your guidance, we’re here to help.