Zingtree allowed us to reduce our agent onboarding time by at least 2 weeks by having all of our day-to-day processes located in one easy-to-navigate space. Review collected by and hosted on G2.com.
Hoping for improved search functionality in the future! Review collected by and hosted on G2.com.
Efficiency, it helps the agents get through calls quickly; therefore the call becomes more efficient which ultimately leads to a fantastic patient experience. I definitely reccomend. Review collected by and hosted on G2.com.
Glitches. It does not work the best in correspondence with Glocom and therefore causes continouos glitches from time to time that requires assistance from the phone company. Review collected by and hosted on G2.com.
Thank you for taking the time to leave us such a thoughtful review, we appreciate it! We're thrilled to hear that Zingtree is enhancing efficiency in your call handling and significantly improving patient experiences. That's exactly what we strive for.
We're sorry to hear about the glitches you've experienced in correspondence with Glocom. I will pass this issue along to our product team so that they can address it promptly and ensure smoother integration.
Again, we truly appreciate your constructive feedback. It helps us serve our customers better.
The ability to follow a flow. Makes getting to the resolution for an answer feel intuitive. Review collected by and hosted on G2.com.
The search option functionality doesn't seem fully built out. Review collected by and hosted on G2.com.
Thank you for taking the time to share your review! It's fantastic to hear that our workflows have made training easier for you, providing an intuitive path to finding resolutions. We're thrilled to have been able to simplify the process for you.
I'm going to tell you a little secret. We're actively working on a brand-new search functionality that will address this very issue. Keep an eye on our emails for upcoming updates.
The best thing about Zingtree is their people. Very smart, but excellent listeners. Review collected by and hosted on G2.com.
There's nothing I dislike about Zingtree Review collected by and hosted on G2.com.
Appreciating the shoutout to our team! We're proud of them and it's great to know their listening skills and expertise stood out for you. Always here to offer support as needed. Thanks for choosing Zingtree!
It's as simple to use as a well-programmed and clear "Power Point Point and Click" presentation; this tool achieves its purpose perfectly, achieving an easy flow for the user that can be molded as needed. Review collected by and hosted on G2.com.
There are a couple of bugs and system crashes that affect our performance when it comes to time; loading times are long, and there are several cases when the system falls, stopping us from working. Review collected by and hosted on G2.com.
I've been using Zingtree for a few years now and the new interface has changed the game!
I use it for my staff to answer customer questions. Review collected by and hosted on G2.com.
Email nodes don't always work. Sometimes the emails doesn't get ssent. Review collected by and hosted on G2.com.
Zingtree is an extremely flexible platform that allows me to spin up logic trees for things like agent training, user onboarding, and data collection in ways that are as simple and straightforward or nuanced and complex as I need. Review collected by and hosted on G2.com.
When passing variable values into Zingtree from another system (ex: sending user data into the decision tree to power logic), you cannot select the type of variable used in Zingtree. (ex: I pass a string consisting only of numbers into Zingtree & Zingtree interprets as a number). It is a very small detail and definitely one I can work around. Review collected by and hosted on G2.com.
I like that Zingtree allows its users to make precise decision trees. I also like that we are able to send emails directly from the trees to our customers. Review collected by and hosted on G2.com.
I dislike that there are some formatting issues with the new version of Zingtree and some bugs that need to be fixed. Review collected by and hosted on G2.com.
Ease of use, very intuitive, easy to train, extremely customizable, realtime updates. Review collected by and hosted on G2.com.
While editing the amount of time to load each tree. Review collected by and hosted on G2.com.