--- title: Zingtree Reviews meta_title: 'Zingtree Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how Zingtree works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 95 scale: '5' date_modified: '2026-07-07' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Zingtree Reviews **Vendor:** Zingtree **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 95 ## About Zingtree Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs ## Zingtree Pros & Cons **What users like:** - Users benefit from Zingtree's **ease of use** , making it simple for agents to provide consistent customer support. (59 reviews) - Users appreciate Zingtree's **intuitive design** , making complex workflows accessible and manageable for non-coders in call centers. (32 reviews) - Users value Zingtree for its **helpful interactive tools** that enhance customer support efficiency and satisfaction. (29 reviews) - Users love the **customizable workflows** of Zingtree, optimizing operational efficiency with tailored responses and seamless integrations. (21 reviews) - Users value the **code-free simplicity** of Zingtree, making complex workflows easy to manage and understand. (21 reviews) - Users highlight the **excellent customer support** from Zingtree, providing timely help and guidance when needed. (17 reviews) - Efficiency (14 reviews) - Flexibility (14 reviews) - Guidance (13 reviews) - Easy Setup (12 reviews) **What users dislike:** - Users note the **missing advanced logic features** and find reporting and integrations challenging with Zingtree. (13 reviews) - Users find the **learning curve steep** with Zingtree, especially if unfamiliar with backend processes, despite helpful tutorials. (10 reviews) - Users find **limited options** for customization and features, which can hinder the usability of Zingtree. (9 reviews) - Users find **limited customization** options in Zingtree hinder its functionality for more complex applications. (8 reviews) - Users find the **reporting issues** of Zingtree frustrating, craving clearer insights and easier management of analytics. (8 reviews) - Users experience **slow performance** with Zingtree, leading to awkward delays and interruptions during call introductions. (8 reviews) - Complex Features (7 reviews) - Poor Reporting (7 reviews) - Software Bugs (7 reviews) - Steep Learning Curve (7 reviews) ## Zingtree Reviews ### 1. informative **Rating:** 5.0/5.0 stars **Reviewed by:** Kwanele M. | Payment operations specialists, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Zingtree?** that whichever question you may have regarding probate gets aswered same time **What do you dislike about Zingtree?** it mainly focuses on probate sales and it should include other matters **What problems is Zingtree solving and how is that benefiting you?** probate problems **Official Response from Kirill Kurmytskiy:** > Hey Kwanele, thanks for your review! We’re glad to hear Zingtree is helping you get quick answers to your probate questions. We appreciate your feedback on expanding the focus beyond probate sales—definitely something we’ll keep in mind as we continue to develop the platform. ### 2. Great Tool for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Zingtree?** What I like best about Zingtree is the ease of use. I like the fact that everything is user-friendly and that you can easily navigate through the flow's without any trouble and all the information is at your finger tips. **What do you dislike about Zingtree?** The only dislike I have for Zingtree is the fact that everything looks really plane. I also dislike the fact that it does not pop up automatically and any information added requires it to be open again. **What problems is Zingtree solving and how is that benefiting you?** It resolves the problem with agents having to look up information while on a call, it also minimizes the AHT and makes agents more effecient while handling customer interactions. ### 3. Simple and easy use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Zingtree?** Very user friendly and super easy to learn. There are a ton of options and ways you can customize your own tree. I love that I can pull a lot of information off of Five9 and add it into a new tree. **What do you dislike about Zingtree?** Sometimes depending on the tree and how much information we are pulling in can cause the system to slow down quite a bit. I would love to see some more options as far as customization on our own data or variables. **What problems is Zingtree solving and how is that benefiting you?** Zingtree has helped solved script issues and allowed us to make a more uniform experience for customers. It has increased our productivity a ton and help keep track of agents that are using it correctly. **Official Response from Kirill Kurmytskiy:** > Everyone at Zingtree appreciates it when a customer takes the extra time to write such a great review. Thrilled to hear that Zingtree has been user-friendly and easy to learn for you. We understand your concern regarding the system slowdown that can occur when working with extensive data. I want to assure you that we are actively addressing this issue. ### 4. Zingtree is helpful for being able to walk agents through a certain path, but needs more capability **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Zingtree?** The paths can be helpful for agents who are beginners. It provides step by step instructions which can be helpful. **What do you dislike about Zingtree?** I think that the user interface of Zingtree has room for improvement. The new alpha search function is a step in the right direction, but it can be challenging to navigate the paths of Zingtree. I would love for there to be a function where agents are able to view all information in one path on one page.This would allow agents to use Zingtree more frequently since they would not have to click through a whole path each time. There also needs to be an easier way to copy a link to a specific node to send to colleagues. **What problems is Zingtree solving and how is that benefiting you?** Zingtree is our knowledge management system for customer service representatives (agents). This is where agents can find information on how to solve a users inquiry. ### 5. Operations Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Allison T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Zingtree?** I like the fact that zingtree allows you to build in the qualifications and data, this way the agents on the phone do not have to think much about whether or not a caller qualifies, due to their situation, or even the area they are located in. **What do you dislike about Zingtree?** I do not like how complex the backend of zingtree is, this has been something that has been a challenge for me to grasp. The admin side of zingtree is confusing but it also tends to make my systen lag whenever I try to pull reports. **What problems is Zingtree solving and how is that benefiting you?** Zingtree has helped my company improve on quality by helping the agents on the phone avoid human error. This is because the dynamic scripting does all of the thinking for the agent and leaves very little room for error. **Official Response from Kirill Kurmytskiy:** > Hey Allison, super glad to hear that Zingtree is making things easier for your agents. Streamlining qualifications and data so agents can focus on the call is precisely what we aimed for! On the flip side, sorry to hear about the backend hiccups and system lag. We're constantly refining, and your feedback is gold. We'll dig into making the admin side more intuitive and efficient. Thanks for pointing out how Zingtree minimizes errors with dynamic scripting. Here's to even smoother operations ahead! ### 6. Great Product, and Amazing Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dustin A. | Operations manager/Digital Engagement, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Zingtree?** I love that Zingtree really listens to its customers. They continually ask for feedback and truly listen. As I have been involved with different beta programs or feedback sessions, many suggestions have been implemented far quicker than I would have ever expected. It has been surprising how much effort they put into understanding our needs and making changes that have a positive impact on our use of the product. **What do you dislike about Zingtree?** I have run into a very small number of issues after updates to the UI. But their support team has been incredibly quick and receptive to resolving the issue and exceeding my expectations with their support. **What problems is Zingtree solving and how is that benefiting you?** Our product is highly technical. With an entry-level position for our support staff, it has been a constant struggle to find ways to provide the help they need to understand and resolve an issue our members experience. Zingtree has been a very effective solution. We can take the knowledge from training as well as continual feedback from our product quality team to provide quick up to date diagnostics to our front-end. This has decreased handle time, and increased our satisfaction, one-call resolution rate, and our parts and service costs. ### 7. Easy tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Zingtree?** That it is conected to Gladly and provides a knowledge base and steps to guide you through helping a consumer out. **What do you dislike about Zingtree?** The lack of ease of access, and visibility to information **What problems is Zingtree solving and how is that benefiting you?** Its resolves the need to have multiple knowledge bases and has all the information in one place **Official Response from Kirill Kurmytskiy:** > Hey Jonathan, thanks for the feedback! It’s awesome to hear that Zingtree’s integration with Gladly and its all-in-one knowledge base is working well for you. For easier access to information, check out Actions, our recent product that makes it a breeze. ### 8. Saves valuable resources, no more screen flows for troubleshooting! **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Sr. Salesforce Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Zingtree?** Ease of integration and management, maintenance is a breeze, can be handed over to anyone without technical knowledge. We chose zingtree over other competitors because of everything listed above **What do you dislike about Zingtree?** For our organization, there have been no downsides or anything not realized with the solution. Being able to add video of technical processes would be helpful for the agent to fully explain the steps in greater detail **What problems is Zingtree solving and how is that benefiting you?** Zingtree is making the troubleshooting of our equipment for our support agents much simpler and in a much easier to follow format, before zingtree we used custom screen flows for troubleshooting which were very time consuming to create, maintain and manage overall **Official Response from Kirill Kurmytskiy:** > Hi Jason, thank you for taking the time to share your feedback on Zingtree! We're thrilled to hear that our solution has made management and maintenance a breeze for your team, and that you've found value in choosing Zingtree over other competitors. We genuinely appreciate your suggestion on integrating video for technical processes. We understand the value it can bring to agents in better detailing steps. ### 9. Creating scripted workflows faster than ever! **Rating:** 3.5/5.0 stars **Reviewed by:** Arielle P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Zingtree?** I love that Zingtree can be used for so many different types of processes and that I don't need a coding background to use it. The tutorials and support team have been extremely helpful as I learn to use the tool. Overall, I love using Zingtree and am excited to see how it helps our team. **What do you dislike about Zingtree?** I wish the reporting in Zingtree were more cohesive. There is so much information but it's spread out in multiple reports making it harder to gather and understand. **What problems is Zingtree solving and how is that benefiting you?** Zingtree is helping us to better align our CS sub-teams on processes, policy, and products as well as our brand voice. We are also utilizing Zingtree to help our Specialists navigate our vast internal resources more easily. **Official Response from Kirill Kurmytskiy:** > Hi Arielle, thank you for taking the time to share your experience with Zingtree. It's great to hear that you've found the platform versatile and user-friendly, and that our tutorials and support team have been of help. We genuinely appreciate your feedback on our reporting features. We understand the importance of cohesive and easily accessible data. To address this, we're actively working on making the reporting more cohesive and streamlined, ensuring that information is both comprehensive and easy to digest. Your insights are instrumental in helping us enhance the Zingtree experience, and we're excited to continue supporting your team's growth and efficiency. ### 10. Perfect flow website **Rating:** 4.5/5.0 stars **Reviewed by:** Mario A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Zingtree?** Its actually really simple, i like the way that everything is there and you got multiple options to not follow the flow when its necessary **What do you dislike about Zingtree?** sometimes i feel thats it needs a little bit more of accesibility, some option feel like they are hidden **What problems is Zingtree solving and how is that benefiting you?** knowing exactly what the option are and the next step to make ### 11. step by step guidance for our daily work activities **Rating:** 5.0/5.0 stars **Reviewed by:** Dahamariz L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Zingtree?** It has developed the troubleshooting so easy to understand either for us, the agents and for the customers. **What do you dislike about Zingtree?** Everything is perfectly fine, if there is something that needs to improve, they will fix it right away. **What problems is Zingtree solving and how is that benefiting you?** Zingtree is helping me to understand better my product, and is teaching me how to properly approach the different situations with my customers ### 12. Great product that can be easily used by customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Vian L. | Product Expert/Implementation Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Zingtree?** There is a great deal of flexibility to Zingtree when creating decision trees that support teams can use! It is also straight forward as an author or a user when using the tool. **What do you dislike about Zingtree?** This is currently being worked on, but having an integrated search would be helpful for our support teams! Currently the search tool is not as robust in either the authoring tool or in the agent portal. It can be a bit more finicky than expected. **What problems is Zingtree solving and how is that benefiting you?** Due to the complexity of our product, Zingtree is helpful in breaking down the complexity into simple steps for agents. Through having very set paths in the decision trees, it allows for agents to find the right solution to the problem that they have a majority of the time. Typically in the past, it took some time for agents to resolve complex issues. With Zingtree, it has reduced the agent handling time for our support agents! **Official Response from Kirill Kurmytskiy:** > Dear Vi An L., thank you for your feedback on Zingtree! It's fantastic to hear how Zingtree's aiding your support teams in simplifying complex issues. Now, a little secret: we're already working on advanced search functionality! So, stay tuned for updates on that front. Your insights are invaluable, and we appreciate you sharing them. Please continue to let us know how we can serve you better. ### 13. It's a very adaptative tool, that guides us step by step **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Zingtree?** It provides a specific guideline to properly handle several different scenarios and maintain a good control over the customer experience. **What do you dislike about Zingtree?** Sometimes it prompts certain technical errors. **What problems is Zingtree solving and how is that benefiting you?** It provides a clear call flow structure for contact center agents. ### 14. Great experience but little updates would help **Rating:** 4.0/5.0 stars **Reviewed by:** Tania B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Zingtree?** I like how easy it is to create trees and nods. Its efficient, easy to use and helps our agents get all the information they need to assist our users. **What do you dislike about Zingtree?** The search functionality is not good enough. I would like a search option like google to really be able to find information without going through all the trees **What problems is Zingtree solving and how is that benefiting you?** All our users' questions and how our agents can assist them depending on their specific question and issue is on Zingtree. All our procedure and process is there for our agents to use and refer to with the steps they need to follow. **Official Response from Kirill Kurmytskiy:** > Dear Tania, thank you for sharing your experience with Zingtree. We're delighted to hear that you find our platform efficient and user-friendly, especially when it comes to creating trees and nodes for your agents. We truly appreciate your candid feedback regarding our search functionality. I'm thrilled to let you in on a bit of news: we're already in the process of enhancing our search capability to offer an advanced, more intuitive experience akin to what you described. Stay tuned for this exciting update! Your insights play a vital role in our continuous improvement journey. Thanks again for taking the time to share, and for being a valued member of the Zingtree community. ### 15. Zingtree has Changed how our Agents Work **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Zingtree?** Zingtree has made it so easy to find and share information, and the agents who use it have been reporting nothing but wonderful thing. Here are some of the specific benefits that we have seen from using Zingtree: Increased efficiency: Zingtree has helped us to streamline our processes and make it easier for agents to find the information they need. This has led to a significant increase in efficiency, as agents are able to resolve customer issues more quickly. Improved customer satisfaction: Zingtree has also helped us to improve customer satisfaction. Customers appreciate the fact that they can get help quickly and easily, and they are more likely to rate their experience as positive when they use Zingtree. Reduced costs: Zingtree has helped us to reduce costs by reducing the amount of time that agents spend on repetitive tasks. This has freed up agents to focus on more complex issues, and it has also led to a reduction in the number of support tickets that we receive. Increased scalability: Zingtree is a scalable solution that can easily be adapted to meet the needs of our growing business. We have been able to add new features and functionality to Zingtree without having to make any major changes to the platform. Excellent customer support: Zingtree has excellent customer support. The team is always quick to respond to our questions and they are always willing to help us troubleshoot any issues that we may have. Overall, I am very happy with Zingtree. It is a powerful tool that has helped us to improve efficiency, customer satisfaction, and cost savings. I would highly recommend Zingtree to any organization that is looking for a way to improve their customer service operations. **What do you dislike about Zingtree?** The mobile app is not as user-friendly as the desktop version. Zingtree offers a mobile app, but it is not as user-friendly as the desktop version. This can be a drawback for businesses that need their employees to be able to access Zingtree on the go. Other than that, it is **What problems is Zingtree solving and how is that benefiting you?** Zingtree is beneficial to me in a number of ways. First, it helps me to automate my workflows. I use Zingtree to create decision trees that guide my users through a series of questions and answers to reach the desired outcome. This frees up my time so that I can focus on more strategic tasks. Zingtree also helps me to make better decisions. I use Zingtree to create decision trees that help me to identify and mitigate risks. This helps me to make more informed decisions that are better for my business. Overall, Zingtree is a powerful decision tree software platform that has helped me to improve my business in a number of ways. I would highly recommend Zingtree to any business that is looking to automate workflows, improve customer service, and make better decisions. ### 16. Zingtree End User **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Zingtree?** It is easy to follow once scripting is set up. The flow moves seamlessly from page to page making this an easy to use system. **What do you dislike about Zingtree?** Sometimes the system goes down which then leaves the users stuck. Scripts can be very slow to load which is unacceptable when these scripts are the backbone of your business. **What problems is Zingtree solving and how is that benefiting you?** It creates ease of scripting and it is easy to make changes. **Official Response from Kirill Kurmytskiy:** > Stoked to hear you're enjoying the flow and ease of use once the scripts are all set up. That’s what we aim for! About the system downtime - totally get it, and we’re on the case. Improvements are always on the horizon, and we value feedback like yours to help us get there. Thanks for the shoutout on scripting flexibility. You rock! ### 17. very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Emilio C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Zingtree?** zingtree can give the right answer for a costumer's issue **What do you dislike about Zingtree?** the answers sometimes are a little limited **What problems is Zingtree solving and how is that benefiting you?** can give the answer that satisfies the costumer ### 18. Gladly Review **Rating:** 5.0/5.0 stars **Reviewed by:** Yosigey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Zingtree?** Zingtree offers a user-friendly interface that makes it easy for users to create their decision trees without programming knowledge. The drag-and-drop functionality makes creating, editing, and organizing nodes easy, while the preview mode allows users to test their decision trees before publishing them. **What do you dislike about Zingtree?** Limitations to Zingtree, such as the lack of customization options for the user interface, the overall features and benefits make it an excellent choice for businesses looking to create interactive decision trees and troubleshooters. **What problems is Zingtree solving and how is that benefiting you?** Providing quick assistance to users who encounter any issues while using the platform. Additionally, the company offers a comprehensive knowledge base and tutorial videos that users can refer to if they need additional guidance. ### 19. Creativity and Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Keri J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Zingtree?** My favorite aspect of Zingtree is that it allows me to challenge myself to find creative ways to display information. I love using expressions to guide the user through a step-by-step process that will only show valuable information to them in their situation. I love bringing simplicity and clarity to a problematic issue through Zingtree. **What do you dislike about Zingtree?** I struggled to use their internal Knowledge Base to find the information I needed to solve my problem. Many articles are geared toward new users and include information I already know, but digging deeper into certain aspects of the topic would be great. **What problems is Zingtree solving and how is that benefiting you?** I feel that Zingtree is very personable in solving the problems that we have and bugs that we find. We have a personal consultant who is very responsive to our needs. In one instance, I had an idea I wanted to implement, and they took their time creating an example to make that idea a reality. ### 20. Integral for process control/absolute most for any customer facing team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Zingtree?** Process control/standardization Flexibility GUI tree editing Easy to use Excellent customer/account support **What do you dislike about Zingtree?** Reporting is not intuitive/helpful No AI features **What problems is Zingtree solving and how is that benefiting you?** How do you onboard/train consultants to follow the same process, and allow their time/energy to be spent on creativity and sales excellence as opposed to adhering to processes. How do you get the whole ship to move in one direction at the same time when there is a critical strategy change that the customer facing agents need to know/do ### 21. ZingTree Author Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Zingtree?** My favorite part of ZingTree is how easy it is to navigate and build. I also really enjoyed learning its full capabilities and testing it with what our business needs are. The people like Debbie have also been a great part of working with ZingTree. **What do you dislike about Zingtree?** Reporting continues to be an area of opportunity for us as as we work towards improving our adoption rates. A lof of our reporting asks are down the pipeline so these dislikes hopefully should be obselete in the near future. Multiple authors being in the workflow or information not being saved when migrating over copies of trees have also caused some disruption for us. **What problems is Zingtree solving and how is that benefiting you?** Helping us eliminate after work worksheets and instead have them coincidingly use the tool to provide a consistent, great customer experience. It is also our hope that it will improve overall call metrics as well like after call work time, average handle times, as well as improving CSAT scores to build loyal customers. **Official Response from Kirill Kurmytskiy:** > Thank you for taking the time to share your detailed feedback about Zingtree. We're thrilled to hear how easily you've found the platform to navigate and build upon, and it's especially wonderful to know that Debbie has positively impacted your experience. You've highlighted some areas of improvement, particularly around reporting and the challenges with multiple authors and tree migrations. I'd like to reassure you that we are actively looking into enhancing our reporting features and streamlining the authoring process. Your feedback provides valuable direction as we work towards these improvements. ### 22. I use ZT daily and have for over a year **Rating:** 4.5/5.0 stars **Reviewed by:** Connie W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Zingtree?** ZT allows me to make process-flows easily. We use them for step-by-step education and guidance in our organization. It is an excellent resource for agents! Complex situations can be broken down and agents can see what to do in an organized, easy to perform, way. **What do you dislike about Zingtree?** ZT has a way for emails to be sent while an agent is in a process flow. In theory this is great but at times there can be a lag of a few hours for the emails to be sent. **What problems is Zingtree solving and how is that benefiting you?** ZT allows agents to have a resource to remind them or educate them on how to handle situations. For new agents, it guides them through every situation. They likely do not remember everything they learned in training. For seasoned agents, it helps them in complex or infrequent situations. All of this helps agents answer questions more effectively. ### 23. Business Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Zingtree?** Zingtree is a powerful tool for creating interactive decision trees that can be used for a wide range of purposes such as customer support,One of the best things about Zingtree is its user-friendly interface, which allows users to create decision trees quickly and easily, even without any programming or technical skills. **What do you dislike about Zingtree?** Personally, I have everything that I need from Zingtree, for sure still have some features missing, but how the tech team is supporting and working on them, gives hope. **What problems is Zingtree solving and how is that benefiting you?** One of the main problems that Zingtree solves is the need to provide efficient and effective customer support. By using interactive decision trees created with Zingtree, businesses can guide customers through a series of questions and answers to help them resolve their issues or answer their questions. This can save time and reduce the workload for customer support teams, while also providing a better experience for customers who can quickly find the information they need. ### 24. Versatile and powerful tool for business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Zingtree?** Zingtree is simple and straightforward to understand and start building treess to support a myriad of use cases in business. The tool allows for on the fly customization to meet the growing needs of the business. **What do you dislike about Zingtree?** There are a few buggy / glitches that pop up now and again. Nothing debilitating that prohibits the trees from being released, but we've definitely experienced delays on our ability to pivot and roll out updates to trees. **What problems is Zingtree solving and how is that benefiting you?** We have used Zingtree internally to test which SKU collection is most profitable, how to speak to customers / guide them through problem solving while on a call, where to find information to common questions, and among other solutions, how to monitor quality of experts talking to customers. **Official Response from Kirill Kurmytskiy:** > Thanks for your insights! It's great to hear that Zingtree's versatility has been an asset to your business operations. We sincerely apologize for the occasional glitches you've faced; we're committed to ironing those out. Feedback like yours helps us to continuously improve. ### 25. A solution with applications across all orgs **Rating:** 5.0/5.0 stars **Reviewed by:** Adam L. | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Zingtree?** Zingtree is a game-changer in terms of the ability to quickly overhaul policies and processes, with day 1 benefits upon launching. Moving from an internal legacy tool to Zingtree leap-frogged years of internal development. **What do you dislike about Zingtree?** The biggest challenge with Zingtree is socialising with internal stakeholders vs issues with the tool itself! **What problems is Zingtree solving and how is that benefiting you?** Zingtree supports both internal support agents and a b2b consumer facing solution. Having the same provider for both use cases yields significant efficiencies. **Official Response from Kirill Kurmytskiy:** > Hi Adam, thank you for your thoughtful feedback! We're thrilled to hear that Zingtree has streamlined your policy overhaul process. It's great to see you've found efficiencies using Zingtree for both internal and B2B solutions. ### 26. Making it easy to be an agent **Rating:** 5.0/5.0 stars **Reviewed by:** Tyffanye H. | Director, Customer Experience Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Zingtree?** Zingtree allows us the flexibility to provide real time updates to our staff all over the US with the touch of a few buttons and push out processes and procedures with ease. **What do you dislike about Zingtree?** Having better search capability by staff would allow for more frequent usage. **What problems is Zingtree solving and how is that benefiting you?** It allows us to build easy flow steps for agents to use in solving customer issues with their services. **Official Response from Kirill Kurmytskiy:** > Dear Tyffanye, thank you for taking the time to share your feedback about Zingtree. It's always great to hear from our users, especially those in leadership positions like yours. We're thrilled to learn that Zingtree has been effective in providing real-time updates and pushing out processes and procedures with ease to your staff across the US. It's our aim to continue facilitating efficient communications and workflows for businesses like yours. Regarding your comment about the search capability, we genuinely appreciate the constructive feedback. We understand the importance of this feature and are excited to let you know that we're actively working on enhancing our search capability. Stay tuned for the updates; we believe this enhancement will elevate the user experience even more. ### 27. Costumer service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Zingtree?** What i like is that we can go ahead and have everything very specific regarding any issue the consumer may have, and it does specify exactly the step we can take and follow regarding the consumer's issue **What do you dislike about Zingtree?** Sometimes it is a little slow. It gets laggy. Sometimes the process that has to be taken by another flow because it is not working properly and that we do not have the consumers on the line for a long time. **What problems is Zingtree solving and how is that benefiting you?** Zinktree solves basically all of our problems because it guides us to all of our processes when we are troubleshooting with the consumer and it benefits us because if we get stuck in a call zinktree has all of our solutions bascli and all names of parts we need to now. **Official Response from Kirill Kurmytskiy:** > Hi Maria, thanks for your feedback! Delighted to hear that Zingtree's specifics help you tackle consumer issues effectively. We're sorry to hear about the occasional lags—we're continuously working on improving performance. Your insights help us prioritize and refine. ### 28. Best App Around!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Zingtree?** Build beautiful, interactive decisions you can put them wherever you need them! The most effective way to guide the agents and very easy to use. **What do you dislike about Zingtree?** Sometimes have glitches making it hard to make calls or read what is needed. **What problems is Zingtree solving and how is that benefiting you?** Ringtree has helped us to streamline our processes and make it easier for agents to find the information they need. This has led to a significant increase in efficiency, as agents are able to resolve customer issues more quickly. **Official Response from Kirill Kurmytskiy:** > First off, thanks for calling us the "Best App Around"! That's music to our ears. We’re stoked to know that Zingtree’s interactive decision-making features are making a difference for your agents. However, the last thing we want is glitches interrupting your workflow. We're on it, aiming for smoother experiences in the future. Cheers to streamlining processes and boosting efficiency! Thanks for sharing how Zingtree is helping you out. Keep rocking! ### 29. Helpful Tool for Step by Step instructions. **Rating:** 4.0/5.0 stars **Reviewed by:** Iliana C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Zingtree?** What I find most helpful is the ability to have content presented stepwise. Following from one instruction to the next as the call flows. **What do you dislike about Zingtree?** I dislike not being able to search Zingtree by customer scenarios. For example search for a call flow based on the request of the customer. **What problems is Zingtree solving and how is that benefiting you?** Zingtree is helping us centralize our knowledge articles and SOPs where everyone in the company can access and use. I find that we are more efficient when our operating processes are found in one place. **Official Response from Kirill Kurmytskiy:** > Dear Iliana, thank you for taking the time to share your feedback on Zingtree. We genuinely value the insights of our users, and it's great to hear from you. We're thrilled to learn that you appreciate Zingtree's stepwise content presentation, making call flows smoother and more intuitive. Ensuring seamless transitions from one instruction to the next is central to our design philosophy, and it's heartening to see it positively impacting your experience. Regarding your feedback about the search functionality, we genuinely understand the importance of quickly accessing specific content based on customer scenarios. We have good news on this front: we're actively working on a more advanced search functionality to address exactly this need. Stay tuned for the updates; we're confident this enhancement will make your experience even better. ### 30. Zingtree is terrifically useful **Rating:** 5.0/5.0 stars **Reviewed by:** Luis V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Zingtree?** What I like the most about zingtree is how useful it turns when providing service to my consumers as we follow a flow that cannot fail because according to what the consumer answers, it has the next step to follow, for example if the consumers says that their product no longer lights up not eveen when switching sections then you know that warranty exchange woud be required and that is lovely. **What do you dislike about Zingtree?** I dislike that everynow and then it has bugs and does not copy the information properly as it is link to Gladly therefore I think that you folks should look into getting the proper adjustments for those bugs to be minimum and that would gratly improve the experience using zingtree as well as Gladly **What problems is Zingtree solving and how is that benefiting you?** ZingTree is solving issues such as looking for a supervisor because I do not know what to reply to the specific consumer. Whatever my consumer reply is, it always has an accurate answer. It saves time and keeps consumer frustration away because they get frustrated when you do not know how to reply to their inquiries. ### 31. Zingtree is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Zingtree?** Zingtree is easy to use, accurate step by-step, and easy to customize to your needs with the best result for your consumers and easy guidance for your employees. **What do you dislike about Zingtree?** The downsize to Zingtree is very simple there is no dislike on my part or the business aspect of the outcome it gives you so there is nothing negative on my part. **What problems is Zingtree solving and how is that benefiting you?** Zingtree is used to solve troubleshooting issues with customers and step by step on resolving every issue that they have with any of our products they need help with resolving their issues. ### 32. Streamline Complex Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Zingtree?** All of our employees are able to have the same information, up to date, in one central location. **What do you dislike about Zingtree?** Takes some getting used to when editing, if this is not your background. The online tutorials and the customer service helps you navigate any issues. **What problems is Zingtree solving and how is that benefiting you?** Every employee has the same information at the same time, no more sifting through emails to find the information you need. **Official Response from Kirill Kurmytskiy:** > Thank you for sharing your experience with Zingtree. It's rewarding to hear that our platform provides a centralized location for all your employees to access up-to-date information. We acknowledge the feedback on the editing learning curve and recognize the importance of user-friendliness, especially for those who may not have a background in this area. In response to this, we're investing in adding more comprehensive online tutorials and are actively working to streamline the editing process. Your insights play an instrumental role in shaping these improvements. Thanks once again for your valuable input. We're committed to making your Zingtree experience even better. ### 33. Zingtree experience **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Zingtree?** It's easy and very efficient, all you have to do is follow the flow that best suits the problem or issue that you are working on. Also love the fact that it integrates with gladly. **What do you dislike about Zingtree?** I believe it is not so much of zingtree itself having problems, rather the flows that are input. Sometimes it acts somewhat slow but that case is not on a regular basis. **What problems is Zingtree solving and how is that benefiting you?** Zingtree helps on providing the right flow for any possible issue or situation regarding your area of work. It instructs you so that any given problem can be solved efficiently. ### 34. Great tool, really easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Zingtree?** super easy to use and get started with. Love that there is no implemnetion needed, its all easy to do and they have a great knowledge base for support. excellent support from the team also **What do you dislike about Zingtree?** some of the advanced features require some practice and guidance if you are not a coder **What problems is Zingtree solving and how is that benefiting you?** Online customer support for what would usally be in person support only **Official Response from Kirill Kurmytskiy:** > Thank you for your positive feedback! We're pleased to know you found our tool user-friendly and our support helpful. Regarding the complexity of advanced features, we understand that some of them can be challenging without coding knowledge. We're working to simplify these features and provide more in-depth guides, making them accessible to everyone. ### 35. Excellent decision tree software that allows flexible connections to multiple systems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Zingtree?** I'm able to use an iFrame to embed zingtree in another tool, and pipe in all the variables I need. I love that I can create flexible, internal logic in Zingtree to make some really nuanced decisions without writing any code. **What do you dislike about Zingtree?** The loading time in the editor can take a while if you've gotten to a "larger" size tree. The end user experience is still quick, so no issues there. **What problems is Zingtree solving and how is that benefiting you?** We're able to collect and quantify some interesting qualitative data with an easy to use agent interface. It has helped us to tell some more complex user stories by piping feedback through a repeatable decisison tree. ### 36. Essential for high performance! **Rating:** 4.5/5.0 stars **Reviewed by:** Andy S. | Contact Center Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Zingtree?** Zingtree is very easy to use and implement, and the updates to the user interface in mid-2022 made scriptwriting much easier. Their support team is excellent and quick to respond. The variety of use of the tool - both internally (agent-facing) or externally (customer-guided) - really aids in a lot of use cases. **What do you dislike about Zingtree?** Some of the features that were part of their classic version were not brought over into the new UI. I understand that many of them are currently on the roadmap. **What problems is Zingtree solving and how is that benefiting you?** Zingtree has allowed us to take our archaic processes for patient guidance scripting and make them much easier to create, follow, edit, and train on. It also allows us to validate information better and gather additional contextual information during our phone calls. ### 37. Reduced our agent onboarding by 2 weeks! **Rating:** 4.5/5.0 stars **Reviewed by:** Fiona G. | Director of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Zingtree?** Zingtree allowed us to reduce our agent onboarding time by at least 2 weeks by having all of our day-to-day processes located in one easy-to-navigate space. **What do you dislike about Zingtree?** Hoping for improved search functionality in the future! **What problems is Zingtree solving and how is that benefiting you?** Gives our CX teams a central hub to access all of our processes and sends out alerts when content has been updated or changed. ### 38. It was good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Zingtree?** Efficiency, it helps the agents get through calls quickly; therefore the call becomes more efficient which ultimately leads to a fantastic patient experience. I definitely reccomend. **What do you dislike about Zingtree?** Glitches. It does not work the best in correspondence with Glocom and therefore causes continouos glitches from time to time that requires assistance from the phone company. **What problems is Zingtree solving and how is that benefiting you?** It is solving the issue of not having a consistent knowledge center that can be used in accordance with natural profession throughout each call. The combination of the two enhances the user experience. **Official Response from Kirill Kurmytskiy:** > Thank you for taking the time to leave us such a thoughtful review, we appreciate it! We're thrilled to hear that Zingtree is enhancing efficiency in your call handling and significantly improving patient experiences. That's exactly what we strive for. We're sorry to hear about the glitches you've experienced in correspondence with Glocom. I will pass this issue along to our product team so that they can address it promptly and ensure smoother integration. Again, we truly appreciate your constructive feedback. It helps us serve our customers better. ### 39. Training made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Zingtree?** The ability to follow a flow. Makes getting to the resolution for an answer feel intuitive. **What do you dislike about Zingtree?** The search option functionality doesn't seem fully built out. **What problems is Zingtree solving and how is that benefiting you?** Making training quicker and easier. Less training required and more emphasis on how to use zing to find the answer. **Official Response from Kirill Kurmytskiy:** > Thank you for taking the time to share your review! It's fantastic to hear that our workflows have made training easier for you, providing an intuitive path to finding resolutions. We're thrilled to have been able to simplify the process for you. I'm going to tell you a little secret. We're actively working on a brand-new search functionality that will address this very issue. Keep an eye on our emails for upcoming updates. ### 40. Excellent experience. They have great people who are really smart. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Zingtree?** The best thing about Zingtree is their people. Very smart, but excellent listeners. **What do you dislike about Zingtree?** There's nothing I dislike about Zingtree **What problems is Zingtree solving and how is that benefiting you?** The problem was specific to our organization not Zingtree. Zingtree has done a great job providing additional support. **Official Response from Kirill Kurmytskiy:** > Appreciating the shoutout to our team! We're proud of them and it's great to know their listening skills and expertise stood out for you. Always here to offer support as needed. Thanks for choosing Zingtree! ### 41. Zingtree is a intuitive and reactive tool capable of achieving a vast amount of tasks successfully. **Rating:** 4.5/5.0 stars **Reviewed by:** Noel R. | Costumer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Zingtree?** It's as simple to use as a well-programmed and clear "Power Point Point and Click" presentation; this tool achieves its purpose perfectly, achieving an easy flow for the user that can be molded as needed. **What do you dislike about Zingtree?** There are a couple of bugs and system crashes that affect our performance when it comes to time; loading times are long, and there are several cases when the system falls, stopping us from working. **What problems is Zingtree solving and how is that benefiting you?** Zingtree serves the purpose of an interactive tool to intercept multiple problems our clients could have and what would the best solution be for each situation. ### 42. Great piece of kit **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Zingtree?** I've been using Zingtree for a few years now and the new interface has changed the game! I use it for my staff to answer customer questions. **What do you dislike about Zingtree?** Email nodes don't always work. Sometimes the emails doesn't get ssent. **What problems is Zingtree solving and how is that benefiting you?** It's solving the need for me to answer customer questions. ### 43. Flexible platform to operate independently or integrated into your contact center software. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Zingtree?** Zingtree is an extremely flexible platform that allows me to spin up logic trees for things like agent training, user onboarding, and data collection in ways that are as simple and straightforward or nuanced and complex as I need. **What do you dislike about Zingtree?** When passing variable values into Zingtree from another system (ex: sending user data into the decision tree to power logic), you cannot select the type of variable used in Zingtree. (ex: I pass a string consisting only of numbers into Zingtree & Zingtree interprets as a number). It is a very small detail and definitely one I can work around. **What problems is Zingtree solving and how is that benefiting you?** Whenever deploying a new initiative, I'm able to create a guide for agents which helps to support their training or allows us to a/b test on the fly. We can also collect much more complex data by giving an easy to use system to our end uers. ### 44. Zingtree is good at walking agents through different situations step-by-step **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth B. | Content Author, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Zingtree?** I like that Zingtree allows its users to make precise decision trees. I also like that we are able to send emails directly from the trees to our customers. **What do you dislike about Zingtree?** I dislike that there are some formatting issues with the new version of Zingtree and some bugs that need to be fixed. **What problems is Zingtree solving and how is that benefiting you?** We are able to show our agents set-by-step instructions for different tasks with images which we weren't able to do before. ### 45. #1 Zingtree Fan **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie R. | National Contact Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Zingtree?** Ease of use, very intuitive, easy to train, extremely customizable, realtime updates. **What do you dislike about Zingtree?** While editing the amount of time to load each tree. **What problems is Zingtree solving and how is that benefiting you?** Inbound sales call scripting. - [View Zingtree pricing details and edition comparison](https://www.g2.com/products/zingtree/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+13%3A42%3A10+-0500&secure%5Bsession_id%5D=093097a0-7cbd-45c6-bb6f-b472ebf049f8&secure%5Btoken%5D=35ad789032e26a0873aa5dc238b705aca4ba4ae644234c7a69087f88cc5ff675&format=llm_user) ## Zingtree Integrations - 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Integrations **Security** - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Performance** - Integrations - Compliance **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Reporting & Dashboards **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content** - Trackable Analytics - Import - File Viewing **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - 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