No service execution strategy is complete without a real-time method for connecting field service teams with the knowledge and information needed to quickly complete their work. Zinc from ServiceMax is the only secure real-time app that enables all modes of communication (text, voice, video, content sharing, hotline groups, broadcasts) in one dead-simple, mobile-first solution; while still guaranteeing compliance, security and central administration.
Zinc makes it simple to communicate important or urgent information to the entire company, facilitate connections and knowledge sharing among field employees, and deliver immediate visibility for management into what's happening on the front lines. Zinc connects technicians with the real-time information that drives business results and gives organizations with field workforces the single best platform to communicate at scale.
Its a one stop solution for all kinds of communication - text, voice, video, content sharing and broadcasts.
Instant messaging feature helps you to connect with your team members and broadcast option helps to deliver the same message across a big group Review collected by and hosted on G2.com.
What do you dislike?
There is no such disavantage of this application but yes if the internet speed is slow or unstable, it becomes really difficult to make video or audio calls although it doesnt impact the messaging feature Review collected by and hosted on G2.com.
Recommendations to others considering the product:
This is a single application which can be used for multiple modes of communications Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Zinc is used to keep a contact within the team and sales people. Broadcasting a single message is really helpful with this app Review collected by and hosted on G2.com.