Zinc Reviews & Product Details

Sr. Servicemax and Salesforce Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best thing - Its user-friendly interface and also Zinc is built with a lot of features that we can use to communicate quickly and securely with our colleague( about location and price) - communication with a colleague is very smooth and no interference. Review collected by and hosted on G2.com.

What do you dislike?

this product can change the world but due to lack of marketing - industry not aware of this tool, the Zinc marketing team has to push hard in the marketing area. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a secure and user-friendly interface tool for your desk- less worker - I strongly recommend this tool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a field service expert - I connect with my technician to solve their problem by providing them the required solutions Review collected by and hosted on G2.com.

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Zinc Overview

What is Zinc?

No service execution strategy is complete without a real-time method for connecting field service teams with the knowledge and information needed to quickly complete their work. Zinc from ServiceMax is the only secure real-time app that enables all modes of communication (text, voice, video, content sharing, hotline groups, broadcasts) in one dead-simple, mobile-first solution; while still guaranteeing compliance, security and central administration. Zinc makes it simple to communicate important or urgent information to the entire company, facilitate connections and knowledge sharing among field employees, and deliver immediate visibility for management into what's happening on the front lines. Zinc connects technicians with the real-time information that drives business results and gives organizations with field workforces the single best platform to communicate at scale.

Zinc Details
Website
Discussions
Zinc Community
Product Description

Secure Mobile Messaging for Businesses


Seller Details
Seller
ServiceMax
Company Website
Phone
1-800-756-4960
Year Founded
2007
HQ Location
Pleasanton, CA
Twitter
@ServiceMax
5,861 Twitter followers
LinkedIn® Page
www.linkedin.com
599 employees on LinkedIn®

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Zinc Screenshots

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Zinc Reviews

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Software Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love using Zinc enterprise application because it offers the best features for all team communication,its so so awesome to conduct video confrencing using the application,it is simple and the video quality is the best,The audio is so clear,Zinc enterprise app works well on both desktop PC and on mobile devices,The application synchronization is great,Zinc allows recording of video or audi call making easy to keep records.the applications supports different languages embracing on diversity Review collected by and hosted on G2.com.

What do you dislike?

The application consumes more of computer resources sucha the cpu usage and also storage when its running,running the app concurrent with other applications becomes difficult Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zinc is great application for anyone looking for best video and audio confrencing capabilties,Zinc also has awesome messaging tool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zinc has improved great on team collaboration,With the application team managemet has been made easy,file sharing on the application is great with no file size limitations it possible to share any document,video or images,The application intergrates with other cloud storage apps hence simplifying the documents storages and saves on bandwith usage having to get logged on this third party applications to share files.Conducting Video confrences and group chats has improved interaction among members of staff hence boosting on teamwork and cohesion within the company Review collected by and hosted on G2.com.

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Communications Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Zinc enterprise messaging app is an exception tool for team communication,The applications offers a very nice platform for organisation to build a colaborative departmental teams,The allows teams to easily shares ideas and information much conviniently without any husle,Member can easily video confrence using Zinc application,The quality of video is nice and the audio is also clear enough,One can easily share file using Zinc enterprise app,The application also allows user to connect with other other third party softwares ,this enable sharing information that are on other applications much more easily Review collected by and hosted on G2.com.

What do you dislike?

The application does have a vibrant custumer support team ,they somrtime delay to respond to isues affecting their users Review collected by and hosted on G2.com.

Recommendations to others considering the product:

i would advice you to begin using the application if you havent tried it out,Till then will you realise the awesomeness of the application.Its not expensive to use and the application provides 14 day free trial period Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zinc app has proven to to be a all-in-one solution for most of the organisation ccommunication need,We often use the application to pass information amongst members of staff,Most member have installed the applications thus making the work of team leaders easier to add more members,Zinc consumes less internet bandwith,therefore saving alot on costs related to internet connectivity,Zinc app is cloud based hence simple to impliment and maintain Review collected by and hosted on G2.com.

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Assistant Human Resource Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Zinc supports calls, both audio and video calls making it easy for employees in a company to communicate easily. Depending on the communication they want to do, they can do it comfortably by choosing either a video or an audio call. If one cannot reach another team mate via a call, they can always leave a message. Zinc supports messaging and passing along a message to many people is easy because Zinc supports broadcasting of messages. With Zinc, one can share documents in various formats to other employees on Zinc. Review collected by and hosted on G2.com.

What do you dislike?

Zinc is really nice and I have never disliked it because it does not consume a lot of bandwidth. Zinc also does not require a very strong signal strength to use, and when you send a message even when there is no internet, as soon as you connect to the internet, the message will always be send. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zinc supports messaging, sharing of documents, audio and video calls hence if you are looking forward for a communication tool in your company, I would highly recommend the use of Zinc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily passing information between employees as it supports messages, calls and sharing of documents which are all ways you can pass information to your fellow employees. Review collected by and hosted on G2.com.

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Software Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Zinc is a great messaging application for team members in any company. One can broadcast a message to members of his team which makes it easier conveying a message. The audio and video quality of Zinc is very good and that makes it very great for video calls. Zinc is the perfect application for any company because it does not consume so much bandwidth. Team members can easily share files on Zinc. Communication between team members is made easy with Zinc Review collected by and hosted on G2.com.

What do you dislike?

I don't dislike anything about Zinc as it is a great tool for team collaboration. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zinc does not consume a lot of bandwidth and it is a great tool for collaboration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the great features that Zinc has, communication is made easy for team members in any company. It saves on costs for the company as it does not consume a lot of bandwidth. Review collected by and hosted on G2.com.

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Intern
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zinc is a great messaging tool, that makes communication easy and efficient between team members. Zinc does not need a very strong internet connection hence it is great for any organization as there is no much bandwidth consumed. The video conferencing feature is great as the video quality is very nice. Broadcast messaging is great especially when one needs to pass the same message to all the members in their team. You can also easily share documents and files with your team members. Review collected by and hosted on G2.com.

What do you dislike?

Zinc requires an internet connection which is a great challenge, especially when one is out for fieldwork and the place they are in has a poor signal strength. However, Zinc can allow you to send a message even where there's no internet connection, and as soon as you are connected to the internet, the recipient can receive the message. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zinc is a great tool for communication between team members and it consumes low bandwidth. Zinc has a video conferencing feature. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sharing of files and easily communicating with team members. The company is able to save on costs as there's low consumption of bandwidth when using Zinc. Review collected by and hosted on G2.com.

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Founder and CEO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zinc enterprise application is the best alternative any user should think of if they are looking for an application with great messaging and video confrencing capabilities.Zinc application offers a very intuitive interface straight from the sigup pages all through to in app features,The applications has been designed to facilitate team conversation and colaboration,Finding co-workers on Zinc app is simple,Whenever you sign up with company/business email,A list of all users already using the application in your company will displayed,Zinc enterprose app allows you to conviniently send a broadcast message to all your contacts from the broadcast tab on the application Review collected by and hosted on G2.com.

What do you dislike?

The quality of video on video confrencing is greatly affected with with internet connections,there is sometimes a lag on audio Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For a better team converstion in any organisation or company i would recomend you switch to zinc enterprise its one of the best software to offer you what you might need Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Am now able to cordinate most of the company's operation fron one single application,Being a member on almsost the departmensl teams its possible to monitor the progress of different projects from the comfort of my office,zinc has also simplified the task delegation and management.The application has helped alot time management,we nolonger to have frequent meeeting and briefing ,this is now don on the messaging app,Iam also to communicate with friends and family using the application Review collected by and hosted on G2.com.

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Events Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zinc enterprise messenger is wonderful communication tool to use,It offers exceptional features,I love using the aplication for video calls because of its video quality and the the simplity to use,The application offers a very attractive interface with vey beautiful Purple theme,The application is very convinient for me because i can simple create a team and add people we work with at much ease if they are alreadyusing the application,Zinc provide a wonderful platform for team members to share ideas and and other information,Zinc allows sharing of images videos,Sending broadcast messages on Zinc messangers is very simple with the dedicated tab to do so Review collected by and hosted on G2.com.

What do you dislike?

The aplication has alot of tabs,some of the of the features should be combined on one tab or added to the floating button,this would make the applcation much easy to use and less clumsy Review collected by and hosted on G2.com.

Recommendations to others considering the product:

if you are thnking to impliment a internal messaging app in you organisation or a company, Zinc enterpeise application can be a better choice to go for ,its simple and offers awesome features . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zinc app has been a perfect tool in communication within the organisation,I use the application more often when i need to get urgent information about events and impromptu meetings delivered to all the employees,Sending some documetation about various task has also been simplified,The application has really reduced the paperwork at the organisaion saving alot on costs.Its has improved the efficiency in terms of information delivery and teamwork Review collected by and hosted on G2.com.

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Operations Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love using the application because its easy to find co-workers who are already using the application,The application ofers instant messaging platform and it allow sharing of different file types,I also allows me to share filles that i have stored on other Third party cloud storage application like dropbox,Google drive,One drive etc.Sharing location is also possible on Zinc enterprise messaging app.I love using app group messaging because i can get in touch with members of staff at the organisation at much ease.Zinc app offers wonderful audio calls its clear and very simple to use,the video call is also great,The video quality is HD Review collected by and hosted on G2.com.

What do you dislike?

Establishing a connection on video call takes time especially when using unstable internet commection Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zinc is a very wonderful alternative communication application to go for its offers high quality features,The pricing of Zinc enterprise messaging application is affordable to any company or organisation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zinc has enable file sharing among team members in the organisation easier,Running projects has been simplified ,Sharing documentations about different projects amongst the stakeholders makes the evaluation of progress more seemless and it enhances transparency,Zinc enterprises messging application has been used to share departmental reports,I am able to ensure all the employees are performing upto standards by encouraging then provide daily and weekly reports Review collected by and hosted on G2.com.

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Request Management coordinator
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its a one stop solution for all kinds of communication - text, voice, video, content sharing and broadcasts.

Instant messaging feature helps you to connect with your team members and broadcast option helps to deliver the same message across a big group Review collected by and hosted on G2.com.

What do you dislike?

There is no such disavantage of this application but yes if the internet speed is slow or unstable, it becomes really difficult to make video or audio calls although it doesnt impact the messaging feature Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a single application which can be used for multiple modes of communications Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zinc is used to keep a contact within the team and sales people. Broadcasting a single message is really helpful with this app Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

App is great for keeping teams together. Loved that it allowed Android phones to zoom into messages. Review collected by and hosted on G2.com.

What do you dislike?

Bugs. The app is fine except it makes my phone vibrate with the notification icon. My phone is set to NEVER vibrate. Yet this app notifies me of a message by vibrating, blinking, and the icon. Resource draining app. Somehow this app takes more resources than more commonly used communication applications like WhatsApp and WeChat, but with less frequent usage and with fewer features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great idea but because we don't function using a singular group domain it wouldn't allow us to link our partners. Rendering app useless. A good idea to consider this trying out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Loved it for communicating with my coworkers. Has been great for connecting our teams that are in the field with the support teams back at the office and abroad. Review collected by and hosted on G2.com.

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Premise Technician Tier II
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zinc is a great messaging app that is very secure. You can connect to people, or whole teams of people in an instant, drop your location, send pictures and videos, push to talk and good old calling. Also it works in areas that are low on cell phone signal. Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of options in the app, so it can get confusing at times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are in constant contact with each other out in the field, the video and picture is a great way to help each other out. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zinc's redeeming qualities were that it usually worked and they had really friendly support staff. From a higher level perspective, we appreciated that they were willing to agree to HIPAA compliance, which was important for us and our clients. Review collected by and hosted on G2.com.

What do you dislike?

We had several events where the entire system would go down when we made changes to our team. The apps were mediocre at best (they were clearly based off of webkit/chromium) and the admin panel was lacking in a lot of ways. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I don't recommend this product unless you don't mind being a beta tester while this company tries to come up with a solid vision for their company. The name of the product changed at least once during the time our company was using it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was previously our chat client throughout our office. It was a mission-critical part of our company because it was the primary way we communicated with one another Review collected by and hosted on G2.com.

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UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Allows real time and secure information sharing Review collected by and hosted on G2.com.

What do you dislike?

You cannot turn off notifications by groups Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

More technical information sharing in the field Review collected by and hosted on G2.com.

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