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ZigZag Media

Customers start their self service returns from your returns information page without needing to contact your support team.

ZigZag Demo - Your Branded Returns Portal

The customer portal is customised to the retailer's branding.

ZigZag Demo - Data and Insights to Reduce Returns

The customer selects the item they want to return, as well as the appropriate returns reason. The portal captures all the important information needed for seamless customer clearance, without the customer needing to fill out paperwork.

Retailers can send automatic updates about the status of the returns to their customers, via SMS or Email.

ZigZag Demo - Consumer & Logistics Insight

Our retailer clients use logistics insights from ZigZag's return portal to reduce return rates and lower costs.

Verified User in Retail

Enterprise (> 1000 emp.)

10/10/2024

"Market leading returns engine"

5/5

What do you like best about ZigZag?

The ability to offer customers a suite of return options Review collected by and hosted on G2.com.

What do you dislike about ZigZag?

Managing certain aspects within the portal can sometimes be quite manual Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

8/27/2024

"Good Returns Portal but with a few snags"

4/5

What do you like best about ZigZag?

When Stacey stepped in to address some of the outages and issues we've had and having, due to a complaint raised. Review collected by and hosted on G2.com.

What do you dislike about ZigZag?

CS was slow to respond. Support was lacking Review collected by and hosted on G2.com.

Gary J.

Small-Business (50 or fewer emp.)

5/9/2024

"Wonderful - Easy to Use"

5/5

What do you like best about ZigZag?

Good contact, easy to communicate with the team and respond quickly. Review collected by and hosted on G2.com.

What do you dislike about ZigZag?

Return Reasons - We have to use the ones that are already populated and cannot generate our own unless we pay £750 Review collected by and hosted on G2.com.

Lara D.

Enterprise (> 1000 emp.)

4/2/2024

"Great working relationship"

4/5

What do you like best about ZigZag?

We have built really good working relationships with ZigZag and know that we work well together to achieve the best outcome for our mutual clients. Like the way that we have a really open and honest relationship, if there are any concerns we can raise these and come to a resolution. Review collected by and hosted on G2.com.

What do you dislike about ZigZag?

Sometimes responses can be a little bit slower than we would like, however we do get a response. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

4/2/2024

"good experience with Zigzag on my first return"

4/5

What do you like best about ZigZag?

easy returns from Mondial Relay lockers. Review collected by and hosted on G2.com.

What do you dislike about ZigZag?

no negative points to report yet

no negative points to report yet Review collected by and hosted on G2.com.

Verified User in Import and Export

Small-Business (50 or fewer emp.)

3/28/2024

"Current Zig Zag partner/system user in the US"

5/5

What do you like best about ZigZag?

The system is very user friendly and easy to understand. We receive returns for many different retailers yet have no difficult sorting these based on the Zig Zag systems intelligent sortation guidance Review collected by and hosted on G2.com.

What do you dislike about ZigZag?

No issues to report! We are very happy with the system Review collected by and hosted on G2.com.

4.6 out of 5 stars

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