---
title: ZigZag Reviews
meta_title: 'ZigZag Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 16 reviews by the users' company size, role or industry to
  find out how ZigZag works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 16
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Supply Chain & Logistics
  url: https://www.g2.com/categories/supply-chain-logistics
---

# ZigZag Reviews
**Vendor:** ZigZag Global  
**Category:** [Returns Management Software](https://www.g2.com/categories/returns-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 16
## About ZigZag
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore! Our mission is to reduce cost and waste, increase customer loyalty and enable our clients to be more profitable and sustainable. ZigZag, We Are Returns!



## ZigZag Pros & Cons
**What users like:**

- Users value the **ease of use** of ZigZag, appreciating its quick setup and customer-friendly return solutions. (3 reviews)
- Users rave about the **seamless customer experience** from start to finish with ZigZag, highlighting its ease of use. (2 reviews)
- Users are thrilled with the **excellent customer support** provided by ZigZag, enhancing their overall experience confidently. (2 reviews)
- Users value the **responsive support** from ZigZag, enhancing their confidence and overall experience with returns management. (2 reviews)
- Users value the **seamless returns management** of ZigZag, enhancing customer satisfaction and operational efficiency. (2 reviews)
- Business Growth (1 reviews)
- Users value the **excellent customer support** of ZigZag, appreciating its responsiveness and commitment to resolving issues effectively. (1 reviews)
- Efficiency (1 reviews)
- Flexibility (1 reviews)
- Users value ZigZag's **seamless integrations** with platforms like Shopify, enhancing the overall customer journey and experience. (1 reviews)

**What users dislike:**

- Users find the **limited functionality** in ZigZag restricts self-service options, making management more manual than desired. (2 reviews)
- Users often face **technical issues** that hinder app performance, coupled with slow and inadequate customer support. (2 reviews)
- Users face **limited customization** options, struggling with inflexible labels and login issues affecting their efficiency. (1 reviews)
- Users face **poor customer support** , experiencing slow responses and inadequate solutions that hinder effective problem resolution. (1 reviews)



- [View ZigZag pricing details and edition comparison](https://www.g2.com/products/zigzag/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-08+20%3A32%3A49+-0500&secure%5Bsession_id%5D=a5776ed3-1753-453c-b4aa-2dbc3143dd26&secure%5Btoken%5D=520eb72f0d2e3b787fb4e3c5f09936ebf1d8122adeb7619effded326be2e571a&format=llm_user)

## ZigZag Features
**Integrations**
- E-Commerce
- WMS
- Accounting
- OMS

**Tracking**
- Shipping
- Inventory

**Transactions**
- Exchange
- Refund
- Credit

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