---
title: ZigZag Reviews
meta_title: 'ZigZag Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 16 reviews by the users' company size, role or industry to
  find out how ZigZag works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 16
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Supply Chain & Logistics
  url: https://www.g2.com/categories/supply-chain-logistics
---


# ZigZag Reviews
**Vendor:** ZigZag Global  
**Category:** [Returns Management Software](https://www.g2.com/categories/returns-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 16
## About ZigZag
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore! Our mission is to reduce cost and waste, increase customer loyalty and enable our clients to be more profitable and sustainable. ZigZag, We Are Returns!



## ZigZag Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of ZigZag, highlighting its quick setup and seamless brand onboarding. (3 reviews)
- Users rave about the **seamless customer experience** with ZigZag, highlighting its ease of use and setup. (2 reviews)
- Users value the **high level of customer satisfaction** from ZigZag's responsive support and seamless return solutions. (2 reviews)
- Users value the **seamless onboarding process** of ZigZag, praising its efficiency for managing returns across brands. (2 reviews)
- Users value the **easy and innovative returns management** of ZigZag, enhancing customer satisfaction and brand support. (2 reviews)
- Business Growth (1 reviews)
- Users value the **excellent customer support** of ZigZag, appreciating its responsiveness and commitment to resolving issues effectively. (1 reviews)
- Efficiency (1 reviews)
- Flexibility (1 reviews)
- Users value ZigZag's **seamless integrations** with platforms like Shopify, enhancing the overall customer journey and experience. (1 reviews)

**What users dislike:**

- Users find the **limited functionality** of ZigZag's back end interface can require more manual intervention than preferred. (2 reviews)
- Users often face **technical issues** with ZigZag, leading to frustration and unmet expectations for customer support. (2 reviews)
- Users express frustration with **limited customization** , particularly regarding label modifications, impacting their operational efficiency. (1 reviews)
- Users face **poor customer support** with slow response times and inadequate solutions, leading to frustrating experiences with the app. (1 reviews)



- [View ZigZag pricing details and edition comparison](https://www.g2.com/products/zigzag/reviews?page=2&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-08+21%3A53%3A29+-0500&secure%5Bsession_id%5D=7d96aacc-4b70-486c-94bb-ffdbe389cc90&secure%5Btoken%5D=141d04bdef4bb2bf1a5a779b10cf9278dab1b7cecb736e836945b0419a0e6798&format=llm_user)

## ZigZag Features
**Integrations**
- E-Commerce
- WMS
- Accounting Integration
- OMS

**Tracking**
- Shipping
- Inventory
- Freight Shipping
- Air Shipping
- Ground Shipping

**Transactions**
- Exchange
- Refund
- Credit

**Additional Functionality**
- Driver Management
- AI Copilot
- Reporting/Analytics
- Resource Management
- Quality Control
- Warrant Tracking
- Generative AI
- Alerts/Notifications
- Refund Management
- Order Tracking
- Vendor Management
- Inventory Management
- Traceability
- Barcoding/RFID
- Route Optimization
- Self Service Portal
- Customer Portal
- Payment Processing
- Shipping Management
- Repair Management
- API
- Field Reporting
- Label Printing
- Supply Chain Management
- Warehouse Management
- Asset Tracking
- Refund Opportunity Identification

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