--- title: ZigZag Reviews meta\_title: 'ZigZag Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how ZigZag works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ZigZag Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ZigZag but has limited features. Are you part of the ZigZag team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore! Our mission is to reduce cost and waste, increase customer loyalty and enable our clients to be more profitable and sustainable. ZigZag, We Are Returns! * * * Seller [ZigZag Global](https://www.g2.com/sellers/zigzag-global) Discussions [ZigZag Community](https://www.g2.com/products/zigzag/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swahili, Swedish, Ukrainian, Chinese (Simplified), Maltese Overview by Mario Bassett Show More ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![FarEye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FarEye") FarEye 4.8/5(324) ](https://www.g2.com/products/fareye/reviews) [ ![parcelLab](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "parcelLab") parcelLab 4.6/5(279) ](https://www.g2.com/products/parcellab/reviews) [ View All Alternatives ](https://www.g2.com/products/zigzag/competitors/alternatives) ## User Insights Average based on 16 real user reviews. [Log in to unlock pricing and user insights](/login) EH Emma H. Head of Logistics Enterprise (\> 1000 emp.) 11/12/2024 "Provides our business with what we need, and what our customer expects!" 4.5/5 What do you like best about ZigZag? Zigzag has supported our 7 brands for many years. We have also onboarded new brands over the last few years, and the process has always been quick, seamless, and easy. Our customers want a really easy solution to return goods, minimal input and easy to understand. Zigzag offer this customer facing solution. Zigzag are forever innovating and opening our eyes to new ways to manage returns. In the background we get to choose the carrier services we want, all the data we can manage and account management that suits our culture. What more do you need! Review collected by and hosted on G2.com. What do you dislike about ZigZag? It would be great to have the ability to self-serve a little more in the portal/admin. Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? We wanted to provide a returns service where the customer could pay for the return upfront to avoid complex and confusing refunds. Zigzag resolved this for us. We wanted to provide a refund to a gift card or store credit - we are looking to implement this very very soon. We wanted our returns data in one place - Zigzag offer that solution Access to multiple returns carrier with competitive rates. Customer facing portal that looks and feels like our brands. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RH Rebecca H. Product Owner Mid-Market (51-1000 emp.) 11/7/2024 "Enjoyed working with ZZ" 4.5/5 What do you like best about ZigZag? Were reasonably flexible with requests and there's a good amount of control for the business. Portal is easy to use and reporting is good. Review collected by and hosted on G2.com. What do you dislike about ZigZag? Some issues with logging into the portal and not much flex on the labels which are created by carriers. Eg. we wanted to change the number which was printed on the "print in store" option so that it was easier for our warehouse but no changes could be made. Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Allows customers to pay a fixed cost for returns and so we can better track incoming returns internally. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michelle R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle R.") MR Michelle R. Customer Services Team Manager Enterprise (\> 1000 emp.) 5/17/2024 "Service is second to none" 5/5 What do you like best about ZigZag? Since working with ZigZag we have seen that the customer journey is a lot smoother than previous portals we had used, Zigzag is always on hand for anything we may need help with and the responses are always efficient. Zigzag provides several features. No matter what feedback we provide, they are always on hand to help us implement any changes or improvements we need to make to better our customer experience. Implementation and moving from a different system was stress-free and was an easy transition for our customers. Integration was quick and easy we outlined everything we wanted from the system for our customers and Zigzag did not disappoint. ZigZag is our only returns portal which means this is frequently used several times a day by our customers, Zigzag also offer an admin portal for users to gain more access to further features you made need to help your customers. Review collected by and hosted on G2.com. What do you dislike about ZigZag? I am someone who likes to be proactive and resolve everything for a customer in a first response I would prefer for the admin portal to have more features for us as a retailer to be self-sufficient. Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? ZigZag helps our customers with all returns for not only the UK and Ireland but also worldwide, this enables us as a retailer to be able to provide the best returns methods to our customers and keeping the charges down We now provide multiple return methods for all our customers that includes pick up , Printer and printerless options. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LD Lucy D. Logistics assistant Mid-Market (51-1000 emp.) 6/21/2024 "Easy to use service for both business and customer" 4.5/5 What do you like best about ZigZag? Zigzag make it easy for customres to return their goods to us. All of the information that would be needed is in one place on the portal. The tracking is also easy to follow and reporting makes it a breeze to see what product you are due back with the reason for return. The support team are always on hand to answer any questions or queries we might have Review collected by and hosted on G2.com. What do you dislike about ZigZag? Some of the carriers can be slower than others. Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? With Zigzag it means all of our returns are in one place and we can see what has been returned at a glance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JP jason p. Operations Manager Small-Business (50 or fewer emp.) 8/28/2024 "Transformational" 5/5 What do you like best about ZigZag? Transformed our returns offering for our customers. Really easy system, seamless integration with current tech stack. Customer service team and dev team contactable and a pleasure to work with Review collected by and hosted on G2.com. What do you dislike about ZigZag? Not found any downsides yet. Hopefully that continues Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Making the customer journey easier and having integrated RMA's productive data available in our wms. Additional benefits are still work in progress. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/11/2024 "Great Service" 5/5 What do you like best about ZigZag? A seamless service from start to finish! Review collected by and hosted on G2.com. What do you dislike about ZigZag? The back end interface could allow more self selve fucntionality but the team are great at actioning changes when required. Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Self serve customer returns for approx 2500 returns per month Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Claire B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire B.") CB Claire B. Ecommerce Supervisor Mid-Market (51-1000 emp.) 5/10/2024 "Great Service and Friendly Team" 4.5/5 What do you like best about ZigZag? Really friendly team and the services they provide are great. We have looked around a lot and have never found anything similar for the services they provide. They integrate well with Shopify and there are lots of great ways to even help refunding customers with the likes of return to gift card and live exchanges. Review collected by and hosted on G2.com. What do you dislike about ZigZag? Shipping back from the EU can take some time Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Zigzag have implemented things like return to gift card and live exchanges to save us having to refund the customers and keeping the sale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") EA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 11/7/2024 "Great return solution" 4.5/5 What do you like best about ZigZag? Really easy to use and set up. Customers find it very easy Review collected by and hosted on G2.com. What do you dislike about ZigZag? Not found anything that has caused us issues as yet Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Getting returns back from international orders to the Uk in a cost effective method Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 5/14/2024 "Great company to work with, open to changes and ideas" 5/5 What do you like best about ZigZag? Super fast set up and integration Really positive and helpful team Happy to develop your roadmap with you and try new ideas Development is quick and testing is simple Easy system for customers to use Has allowed us to understand why customers are returning Capability to capture payment on the platform Review collected by and hosted on G2.com. What do you dislike about ZigZag? They are redeveloping their platform so not everything you would want available is there instantly but they are happy to work with you yo get you to where you want to be Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Capturing returns reason via post or store drop off Capturing payment for postal return Enforcing returns policy Simplyfing returns process for customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 10/10/2024 "Market leading returns engine" 5/5 What do you like best about ZigZag? The ability to offer customers a suite of return options Review collected by and hosted on G2.com. What do you dislike about ZigZag? Managing certain aspects within the portal can sometimes be quite manual Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Consolidating customer returns options in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/zigzag/pricing) ##### ##### ZigZag Features Integrations E-Commerce WMS Accounting Integration Tracking Shipping Inventory Transactions Exchange Refund Credit [ View More Features ](https://www.g2.com/products/zigzag/features) ##### Categories on G2 [Returns Management](https://www.g2.com/categories/returns-management) ##### Explore More [Which CLM platforms deliver a streamlined workflow without an expensive implementation or the need for outside consulting?](https://www.g2.com/discussions/which-clm-platforms-deliver-a-streamlined-workflow-without-an-expensive-implementation-or-the-need-for-outside-consulting)[What are the most trusted managed mobility services platforms by operations leaders based on user reviews?](https://www.g2.com/discussions/managed-mobility-services-mms-what-are-the-most-trusted-managed-mobility-services-platforms-by-operations-leaders-based-on-user-rev%20)[Best edi software for small businesses](https://www.g2.com/discussions/what-s-the-best-edi-software-for-small-businesses) [Leading account-based orchestration services for large enterprises](https://www.g2.com/discussions/leading-account-based-orchestration-services-for-large-enterprises)[Knock vs Courier vs SuprSend for a software team building high-volume notification infrastructure: which notification infrastructure platform gives the best combination of fast integration, reliability, and multi-channel delivery?](https://www.g2.com/discussions/knock-vs-courier-vs-suprsend-for-a-software-team-building-high-volume-notification-infrastructure-which-gives-the-best-combination-of-fast-integration-reliability-and-multi-channel-delivery)[Pros and Cons Details](https://www.g2.com/products/zigzag/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)