--- title: ZigZag Reviews meta_title: 'ZigZag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how ZigZag works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 16 scale: '5' date_modified: '2026-08-07' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ZigZag Reviews **Vendor:** ZigZag Global **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 ## About ZigZag ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore! Our mission is to reduce cost and waste, increase customer loyalty and enable our clients to be more profitable and sustainable. ZigZag, We Are Returns! ## ZigZag Pros & Cons **What users like:** - Users appreciate the **ease of use** of ZigZag, highlighting its quick setup and seamless brand onboarding. (3 reviews) - Users rave about the **seamless customer experience** with ZigZag, highlighting its ease of use and setup. (2 reviews) - Users value the **high level of customer satisfaction** from ZigZag's responsive support and seamless return solutions. (2 reviews) - Users value the **seamless onboarding process** of ZigZag, praising its efficiency for managing returns across brands. (2 reviews) - Users value the **easy and innovative returns management** of ZigZag, enhancing customer satisfaction and brand support. (2 reviews) - Business Growth (1 reviews) - Users value the **excellent customer support** of ZigZag, appreciating its responsiveness and commitment to resolving issues effectively. (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) - Users value ZigZag's **seamless integrations** with platforms like Shopify, enhancing the overall customer journey and experience. (1 reviews) **What users dislike:** - Users find the **limited functionality** of ZigZag's back end interface can require more manual intervention than preferred. (2 reviews) - Users often face **technical issues** with ZigZag, leading to frustration and unmet expectations for customer support. (2 reviews) - Users express frustration with **limited customization** , particularly regarding label modifications, impacting their operational efficiency. (1 reviews) - Users face **poor customer support** with slow response times and inadequate solutions, leading to frustrating experiences with the app. (1 reviews) ## ZigZag Reviews ### 1. Getting better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about ZigZag?** The level of support has improved significantly and has become much more responsive and reliable. I've noticed quicker response times and a greater focus on resolving issues effectively. The team seems genuinely invested in understanding our needs and goes above and beyond to ensure we're fully supported. This improvement has made a real difference in our overall experience, and I feel much more confident in reaching out when we need assistance. **What do you dislike about ZigZag?** We often encounter issues while using the app, which can be frustrating, especially when they interfere with our experience. Unfortunately, the support provided hasn’t quite met our expectations either. Responses can be slow, and the solutions offered don't always fully resolve the problems. It would be great to see a more proactive approach from the support team, with faster response times and a clearer focus on resolving issues comprehensively. Improving the reliability of the app and the quality of customer support would make a significant difference in our experience. **What problems is ZigZag solving and how is that benefiting you?** Processing returns has become noticeably quicker, which makes a big difference when managing multiple orders. The dashboard is also relatively helpful and provides a clear view of the returns process, making it easier to track and manage each step. However, there’s definitely room for improvement in some areas of the user interface, as certain features could be more intuitive. Enhancing the UI for a smoother, more streamlined experience would really boost usability and make the entire process even more efficient. ### 2. Good Returns Portal but with a few snags **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about ZigZag?** When Stacey stepped in to address some of the outages and issues we've had and having, due to a complaint raised. **What do you dislike about ZigZag?** CS was slow to respond. Support was lacking **What problems is ZigZag solving and how is that benefiting you?** It is a better product than Rebound, although of late we've had a number of issues and these have mainly been ones that ZZ themselves were not aware of, which is a little worrying. The support has improved greatly since providing feedback to Stacey in CS. ### 3. Great working relationship **Rating:** 4.0/5.0 stars **Reviewed by:** Lara D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ZigZag?** We have built really good working relationships with ZigZag and know that we work well together to achieve the best outcome for our mutual clients. Like the way that we have a really open and honest relationship, if there are any concerns we can raise these and come to a resolution. **What do you dislike about ZigZag?** Sometimes responses can be a little bit slower than we would like, however we do get a response. **What problems is ZigZag solving and how is that benefiting you?** As a carrier, ZigZag are an intelligent returns platform that assist mutual clients with onboarding for our returns services. ### 4. good experience with Zigzag on my first return **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ZigZag?** easy returns from Mondial Relay lockers. **What do you dislike about ZigZag?** no negative points to report yet no negative points to report yet **What problems is ZigZag solving and how is that benefiting you?** make it easier for me to return an order of shoes due to a size error - [View ZigZag pricing details and edition comparison](https://www.g2.com/products/zigzag/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A13%3A33+-0500&secure%5Bsession_id%5D=5fdf2c7c-1da5-444c-9b06-4f24454d3d26&secure%5Btoken%5D=be4204fbc12143f703b7af3606d041e623b4b16a3f16f58e79f25f45b1ea3f48&format=llm_user) ## ZigZag Features **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Transactions** - Exchange - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification ## Top ZigZag Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.8/5.0 (306 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (272 reviews)