--- title: ZigZag Reviews meta\_title: 'ZigZag Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how ZigZag works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ZigZag Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ZigZag but has limited features. Are you part of the ZigZag team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore! Our mission is to reduce cost and waste, increase customer loyalty and enable our clients to be more profitable and sustainable. ZigZag, We Are Returns! * * * Seller [ZigZag Global](https://www.g2.com/sellers/zigzag-global) Discussions [ZigZag Community](https://www.g2.com/products/zigzag/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swahili, Swedish, Ukrainian, Chinese (Simplified), Maltese Overview by Mario Bassett Show More ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![FarEye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FarEye") FarEye 4.8/5(324) ](https://www.g2.com/products/fareye/reviews) [ ![parcelLab](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "parcelLab") parcelLab 4.6/5(279) ](https://www.g2.com/products/parcellab/reviews) [ View All Alternatives ](https://www.g2.com/products/zigzag/competitors/alternatives) ## User Insights Average based on 16 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 11/7/2024 "Getting better" 4/5 What do you like best about ZigZag? The level of support has improved significantly and has become much more responsive and reliable. I've noticed quicker response times and a greater focus on resolving issues effectively. The team seems genuinely invested in understanding our needs and goes above and beyond to ensure we're fully supported. This improvement has made a real difference in our overall experience, and I feel much more confident in reaching out when we need assistance. Review collected by and hosted on G2.com. What do you dislike about ZigZag? We often encounter issues while using the app, which can be frustrating, especially when they interfere with our experience. Unfortunately, the support provided hasn’t quite met our expectations either. Responses can be slow, and the solutions offered don't always fully resolve the problems. It would be great to see a more proactive approach from the support team, with faster response times and a clearer focus on resolving issues comprehensively. Improving the reliability of the app and the quality of customer support would make a significant difference in our experience. Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? Processing returns has become noticeably quicker, which makes a big difference when managing multiple orders. The dashboard is also relatively helpful and provides a clear view of the returns process, making it easier to track and manage each step. However, there’s definitely room for improvement in some areas of the user interface, as certain features could be more intuitive. Enhancing the UI for a smoother, more streamlined experience would really boost usability and make the entire process even more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 8/27/2024 "Good Returns Portal but with a few snags" 4/5 What do you like best about ZigZag? When Stacey stepped in to address some of the outages and issues we've had and having, due to a complaint raised. Review collected by and hosted on G2.com. What do you dislike about ZigZag? CS was slow to respond. Support was lacking Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? It is a better product than Rebound, although of late we've had a number of issues and these have mainly been ones that ZZ themselves were not aware of, which is a little worrying. The support has improved greatly since providing feedback to Stacey in CS. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LD Lara D. Enterprise (\> 1000 emp.) 4/2/2024 "Great working relationship" 4/5 What do you like best about ZigZag? We have built really good working relationships with ZigZag and know that we work well together to achieve the best outcome for our mutual clients. Like the way that we have a really open and honest relationship, if there are any concerns we can raise these and come to a resolution. Review collected by and hosted on G2.com. What do you dislike about ZigZag? Sometimes responses can be a little bit slower than we would like, however we do get a response. Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? As a carrier, ZigZag are an intelligent returns platform that assist mutual clients with onboarding for our returns services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 4/2/2024 "good experience with Zigzag on my first return" 4/5 What do you like best about ZigZag? easy returns from Mondial Relay lockers. Review collected by and hosted on G2.com. What do you dislike about ZigZag? no negative points to report yet no negative points to report yet Review collected by and hosted on G2.com. What problems is ZigZag solving and how is that benefiting you? make it easier for me to return an order of shoes due to a size error Review collected by and hosted on G2.com. Show More 9/2/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/zigzag/pricing) ##### ##### ZigZag Features Integrations E-Commerce WMS Accounting Integration Tracking Shipping Inventory Transactions Exchange Refund Credit [ View More Features ](https://www.g2.com/products/zigzag/features) ##### Categories on G2 [Returns Management](https://www.g2.com/categories/returns-management) ##### Explore More [Which CLM platforms deliver a streamlined workflow without an expensive implementation or the need for outside consulting?](https://www.g2.com/discussions/which-clm-platforms-deliver-a-streamlined-workflow-without-an-expensive-implementation-or-the-need-for-outside-consulting)[What are the most trusted managed mobility services platforms by operations leaders based on user reviews?](https://www.g2.com/discussions/managed-mobility-services-mms-what-are-the-most-trusted-managed-mobility-services-platforms-by-operations-leaders-based-on-user-rev%20)[Best edi software for small businesses](https://www.g2.com/discussions/what-s-the-best-edi-software-for-small-businesses) [Leading account-based orchestration services for large enterprises](https://www.g2.com/discussions/leading-account-based-orchestration-services-for-large-enterprises)[Knock vs Courier vs SuprSend for a software team building high-volume notification infrastructure: which notification infrastructure platform gives the best combination of fast integration, reliability, and multi-channel delivery?](https://www.g2.com/discussions/knock-vs-courier-vs-suprsend-for-a-software-team-building-high-volume-notification-infrastructure-which-gives-the-best-combination-of-fast-integration-reliability-and-multi-channel-delivery)[Pros and Cons Details](https://www.g2.com/products/zigzag/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)